Internet Explorer 10 Compatibility Guide - PROMISe

E N T E R P R I S E S E R V I C E S

PA PROMISe™

Internet Explorer 10

Compatibility Guide

PA PROMISe™

Internet Explorer 10 Compatibility Guide

Revision Date: 3/6/2013 i

Table of Contents

1 PROMISE™ PORTAL AND IE10 .............................................................................................................. 1

1.1 PROMISE™ PORTAL AND INTERNET EXPLORER 10 ................................................................................... 1

1.2 WINDOWS 8 USERS ......................................................................................................................................... 1 1.2.1 Access the Classic Windows Desktop ................................................................................................... 1 1.2.2 Turn on Compatibility View .................................................................................................................. 2

1.3 WINDOWS 7 USERS ......................................................................................................................................... 5 1.3.1 Turn on Compatibility View .................................................................................................................. 6

PA PROMISe™


Revision Date: 3/6/2013 1

1 PROMISe™ Portal and IE10

1.1 PROMISe™ Portal and Internet Explorer 10

There is a known compatibility issue with PROMISe™

internet website and Internet Explorer 10,

the default web browser that ships with the Windows 8 operating system. Using Internet

Explorer 10 default settings, the browser is unable to navigate past the login screen. Currently,

the issue can be avoided by activating the browser’s compatibility view mode. This guide

provides instructions for adding the required settings for activating Internet Explorer 10’s

compatibility view mode. This workaround corrects the issue in Internet Explorer 10 on both the

Windows 7 and Windows 8 operating system.

1.2 Windows 8 Users

Internet Explorer 10 the default browser that ships with the Windows 8 operating system. All

Windows 8 users must configure their browsers using the following steps in order to correctly

access PROMISe™

Portal.

Note: This is a one-time process to configure Internet Explorer. Once set, Compatibility View

will be activated any time the browser navigates to the PROMISe™

Internet Portal.

1.2.1 Access the Classic Windows Desktop

Two versions of Internet Explorer 10 ship with Windows 8: a full screen version for Windows’

new “Modern” view and a traditional windowed version for the classic desktop view. In order to

correctly access the PA PROMISe™

internet site, the browser in the classic Windows desktop

must be used. To access the classic Windows desktop from the start screen, click the “Desktop”

title to access the classic Windows desktop.

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1.2.2 Turn on Compatibility View

Use the following instructions to enable compatibility view:

1. From the Classic Windows desktop, open Internet Explorer 10.

2. In the browser window, navigate to https://promise.dpw.state.pa.us/

https://promise.dpw.state.pa.us/

PA PROMISe™



3. Right-click the empty space next to the PROMISe™

Internet Portal Tab. Click

“Command Bar” in the dropdown menu.

4. From the Tools menu, select “Compatibility View Settings.”

PA PROMISe™



5. In the Compatibility View Settings box, enter state.pa.us into the “Add this website”

field.

6. Click the Add button. state.pa.us will appear in the “Websites you’ve added to

Compatibility View” field.

PA PROMISe™



7. Click the Close button to exit Compatibility View Settings. A blue icon of a torn page

will appear in the web address bar to indicate that Compatibility View is activated.



“Command Bar” in the dropdown menu to uncheck the selection. The Command bar will

disappear from the browser.

9. Compatibility View will now be activated any time the browser navigates to the

PROMISe™

Internet Portal.

1.3 Windows 7 Users

On 2/27/13, Microsoft released Internet Explorer 10 for the Windows 7 operating system. This

new version of Internet Explorer will be automatically installed on all Windows 7 machines with

Automatic updates turned on. In order to successfully access PROMISe™

Portal with this new

browser, compatibility view must be enabled. Please follow the steps below to enable

compatibility view.

Note: This is a one-time process to configure Internet Explorer. Once set, Compatibility View

will be activated any time the browser navigates to the PROMISe™ Internet Portal.

PA PROMISe™



1.3.1 Turn on Compatibility View

Use the following instructions to enable compatibility view:

1. From the Windows desktop, open Internet Explorer 10.

2. In the browser window, navigate to https://promise.dpw.state.pa.us/

https://promise.dpw.state.pa.us/

PA PROMISe™





“Command Bar” in the dropdown menu.

4. From the Tools menu, select “Compatibility View Settings.”

PA PROMISe™



5. In the Compatibility View Settings box, enter state.pa.us into the “Add this website”

field.

6. Click the Add button. state.pa.us will appear in the “Websites you’ve added to

Compatibility View” field.

PA PROMISe™



7. Click the Close button to exit Compatibility View Settings. A blue icon of a torn page

will appear in the web address bar to indicate that Compatibility View is activated.



“Command Bar” in the dropdown menu to uncheck the selection. The Command bar will

disappear from the browser.

9. Compatibility View will now be activated any time the browser navigates to the

PROMISe™

Internet Portal.

Documents

Internet Explorer 10 Compatibility Guide - PROMISe