INTERPERSONAL COMMUNICATION

Presented by:

Azfar Javed

Welcome

Contents

IntroductionNature of Interpersonal CommunicationPurposes of interpersonal communicationWays to improve interpersonal communicationElements and traits of ethics in interpersonal communicationConclusion

Introduction

Interpersonal communication is the communication that takes place between individuals who have a relationship between them. It occurs when messages are sent and received and when meanings are assigned to such messages.Interpersonal communication may be affected by noise, follow a context and contain chance of feedback.

Introduction (cont.)

The overall benefits of interpersonal communication can be broadly categorized into two groups, i.e. personal/social and professional. Personal/Social: The bonds of relationships are made, sustained, and at times

broken through our interpersonal communication. The success of our family relationships depends heavily on the interpersonal communication among the members.

Professional: The ability to communicate interpersonally is acknowledged to be a key to professional success. From the first interview as an internee to participating in and then leading meetings, the candidate’s interpersonal communication skills will largely determine his/her success. It has become a widely known fact that, amongst the various attributes, “communication and interpersonal skills” are accorded high priority in hiring decisions.

Major benefits of interpersonal communication

The Nature of Interpersonal CommunicationVerbal and nonverbal interactions between two or more interdependent individuals represent interpersonal communication.

Interpersonal interaction comprises of the exchange of verbal and nonverbal messages. The words one uses as well as the facial expressions—the eye contact and the body posture. Similarly, messages are received through sense of hearing and other senses, e.g. visual and touch senses.

At times even silence speaks a thousand words.

Purposes of interpersonal communicationInterpersonal communication is a purposeful and focused interaction that can be used to accomplish a variety of purposes.

To learn: To connect: To inspire: To support: To play and enjoy:

Purposes of interpersonal communicationSome of them are discussed as under:

To learn: IPC enable us to learn and to better understand the world around us.

To connect: IPC helps to connect to others and to form significant connections.

To inspire: During our interpersonal connections we may inspire others; e.g. to choose a certain career, to behave in a certain way

To support: we all interact every day to help our connections in one way or another. Examples include, consoling and comforting a friend who has just lost his father, counselling a student about career prospects or offering advice to a co-worker.

To play and enjoy: Messaging friends about outstation holidays, discussing interests on chat, making a practical joke, posting an event or photo on some social media site, and gossiping with friends are all examples to play and enjoy functions.

Ways to improve interpersonal communication

Interpersonal skills are invaluable in personal as well as professional life. Theseskills measure how well you interact with others. Therefore, you must be aware ofthe ways these skills can be improved. Some of them are discussed briefly asunder: Smile Encourage others Have courtesy for others Active listening Bridging gaps Resolve conflicts Communicate clearly Humour Empathy Stop complaining

The business communicator’s vital responsibility is to be ethical. Ethics denotes a set of principles or rules of correct conduct. Communicating ethically involves being open, respectful, and trustworthy—overall, actually practicing the “Golden Rule” i.e. treat your audience the way you would want yourself to be treated.

Elements and traits of ethics in interpersonal communication

o Equalityo Positive relationship with the audienceo Balance between speaking and listeningo Respecto Trustworthinesso Authentic information

CONCLUSION Here are some very interesting statistics on this topic. when someone else communicates with us, the way we interpret their message is based on the following three things:

• 55% is based on their facial expressions and their body language.

• 37% is based on the tone of their voice.

• 8% is based on the words they say.

CONCLUSION • We hear but we do not listen• We see but we do not observe/read

ANY QUESTION ???

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