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Informative slideshow of a visit to InterPolis to Clients
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InterpolisInterpolisWorkplace Revision 2.0Workplace Revision 2.0
BackgroundBackground Interpolis is a large insurance company that has Interpolis is a large insurance company that has
worked with shared office environment for the worked with shared office environment for the last 11 years, the building they occupy was last 11 years, the building they occupy was designed in 1994designed in 1994
Building is a ‘back office’ facility and not client Building is a ‘back office’ facility and not client facingfacing
They reviewed their facilities and decided to They reviewed their facilities and decided to enhance the building for their staff and support enhance the building for their staff and support developing workstylesdeveloping workstyles
They ran a major research project into facilities, They ran a major research project into facilities, work processes and IT that developed into an work processes and IT that developed into an understanding of the Mental, Virtual and Physical understanding of the Mental, Virtual and Physical environmentsenvironments
The study was started in 1998! Formalized in the The study was started in 1998! Formalized in the Interpolis ‘Manier van Werken’ in 2001Interpolis ‘Manier van Werken’ in 2001
Original WorkspaceOriginal Workspace Departmental bases are split over the floorsDepartmental bases are split over the floors Staff spend at least 3 Days in the office a Staff spend at least 3 Days in the office a
weekweek Minimal allocated workstations, mostly for Minimal allocated workstations, mostly for
dedicated support staffdedicated support staff Staff work with laptops and work from any Staff work with laptops and work from any
place in the building with Mobile DECT place in the building with Mobile DECT phonesphones
Extensive use of technology to support Extensive use of technology to support ‘work from home’ strategies‘work from home’ strategies
The staff are largely self managing with The staff are largely self managing with high performance measures and rewardshigh performance measures and rewards
Shared CubicleShared Cubicle
Shared WorkstationsShared Workstations
Meeting workstationMeeting workstation
Early environmentEarly environment Core support space with:Core support space with:
DECT Telephone charging bracketsDECT Telephone charging brackets Individual mail boxes for each staff memberIndividual mail boxes for each staff member Lockers and integrated ‘suitcase’ for storing Lockers and integrated ‘suitcase’ for storing
working papersworking papers Shared filing for departmentShared filing for department Central pause area for tea and coffeeCentral pause area for tea and coffee
Individual offices for concentrated workIndividual offices for concentrated work Different open plan work settings for Different open plan work settings for
either group work or individual workeither group work or individual work Meeting rooms for group meetingsMeeting rooms for group meetings
DECT Phones and mailDECT Phones and mail
LockersLockers
SuitcasesSuitcases
Filing and Resource CentreFiling and Resource Centre
Pause AreaPause Area
Tivoli ProjectTivoli Project Must be seen as an addition to the Must be seen as an addition to the
existing environment and not as a existing environment and not as a separate or replacement initiativeseparate or replacement initiative
Convert one floor in the existing building Convert one floor in the existing building to high grade shared communication and to high grade shared communication and interaction space to support the businessinteraction space to support the business
No dedicated or owned space on the floor No dedicated or owned space on the floor at allat all
Any component that did not receive Any component that did not receive popular support, measured by use, was popular support, measured by use, was immediately re-planned and converted to immediately re-planned and converted to another type of interaction spaceanother type of interaction space
The project needs to be understood as an The project needs to be understood as an experimental workspace that has maturedexperimental workspace that has matured
Tivoli – ‘Town’ planTivoli – ‘Town’ plan
Tivoli, a new beginningTivoli, a new beginning The beating heart of Interpolis!The beating heart of Interpolis! Concept started in 1998 with cross Concept started in 1998 with cross
departmental sharing of facilitiesdepartmental sharing of facilities Interpolis ‘Ways of Working’ concept in 2001Interpolis ‘Ways of Working’ concept in 2001 Pilot ‘Club’ project in 2002 and completion of Pilot ‘Club’ project in 2002 and completion of
floor conversion in 2003floor conversion in 2003 Seven ‘districts’, each with a different designer!Seven ‘districts’, each with a different designer! Two new buildings supporting these concepts Two new buildings supporting these concepts
were developed, Utrecht and Zoetermeer, that were developed, Utrecht and Zoetermeer, that form part of a support network for the businessform part of a support network for the business
Tivoli is seen as the core of the business and Tivoli is seen as the core of the business and hub of operations – some facilities will not be hub of operations – some facilities will not be repeated in the other buildingsrepeated in the other buildings
Décor to die forDécor to die for
Open and enclosed meeting Open and enclosed meeting spacesspaces
WorksettingsWorksettings Coffee barsCoffee bars Dining AreasDining Areas Group work spacesGroup work spaces Closed team spacesClosed team spaces Different individual work spacesDifferent individual work spaces Reading areasReading areas Internet stationsInternet stations Telephone niches, not boothsTelephone niches, not booths Quite zonesQuite zones TV and DVD viewing spacesTV and DVD viewing spaces Toilets and change roomsToilets and change rooms Non-personal lockersNon-personal lockers Printing and scanning facilitiesPrinting and scanning facilities
Coffee BarCoffee Bar
Meeting and eating spaceMeeting and eating space
Executive SuiteExecutive Suite
Executive DiningExecutive Dining
Executive DiningExecutive Dining
Open plan kitchenOpen plan kitchen
TV & DVD viewingTV & DVD viewing
Conversation areasConversation areas
LockersLockers
Work settings cond…Work settings cond… Videoconferencing roomsVideoconferencing rooms Meeting roomsMeeting rooms OverlegtuinenOverlegtuinen Analysis and decision roomsAnalysis and decision rooms Debating roomsDebating rooms Open HallOpen Hall AuditoriumAuditorium Computer and Technology shopComputer and Technology shop Library and media centreLibrary and media centre Occupational Health centreOccupational Health centre Reproduction and postal serviceReproduction and postal service
Video ConferencingVideo Conferencing
RecreationRecreation
ArtArt
More ArtMore Art
What WorksWhat Works Interpolis have a plan!Interpolis have a plan!
Their basic shared Their basic shared workstation arrangement workstation arrangement works and has been fine works and has been fine tuned over time, this tuned over time, this saves them office spacesaves them office space Their ‘experiment’ is Their ‘experiment’ is open to all – no bespoke open to all – no bespoke areasareas They have made a They have made a generous allowance in generous allowance in space to focus on function space to focus on function and not the space savingand not the space saving If any facility does not If any facility does not get support it is ripped get support it is ripped out immediately! No out immediately! No prisonersprisoners
… … and just to show they and just to show they are humanare human