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8/12/2019 Interview Skills Final
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INTERVIEW SKILLS
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THE JOB INTERVIEW
It is a face to face meetingLast step in job seeking process
Lasts between 15 to 30 minutes
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Employer: to find the best person for the jobEmployer: reviews candidates experience and abilities
Can you do the job? (ski l ls, abi l i t ies, qual if icat ions)
Wil l you do the job? (interest, att itude & mo tivat ion)How w il l you f i t into the organisat ion? (personal i ty)
You: impress employer and assess position onoffer
What does th is posi t ion o f fer me?How does i t f i t wi th m y c areer plans?
THEIR OBJECTIVES
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HOW TO BE SUCCESS
One important key to success is
self confidenceAn important key to self confidence
is preparation
(Au thu r Ashe)
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PREPARATION
Focus only on the interview is not enough
Cover the entire process
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THREE PHASES OFPREPARATION
Pre-interview strategiesDuring the interview strategies
Post interview strategies
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PRE-INTERVIEW STRATEGIES
Research the company/organization
Study the job description and review resume
Prepare answer for standard questions
Prepare your own list of questionsGet 2 or 3 professional references
Visit interview location
Plan your mode of transportation
Decide what to wearPack your bag
Take good care of your nutrition
Do something to relax and go to bed early
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DURING INTERVIEWSTRATEGIES
Arrive earlyAllow time to relax
Turn off cell phone
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DURING INTERVIEW
STRATEGIES
First impressions very powerful
Entrance, introduction & handshake
Smile and make eye contact
Be aware of own movements
Dont sit until it is offered
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BODY LANGUAGE
Body language is a form of mental and
physical ability of human non-verbal
communication, consisting of body posture,
gestures, facial expressions, and eyemovements.
Research suggests that between 60 and 70
percent of human communication is nonverbal
behaviorin other words, body language.
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BODY LANGUAGE MISTAKES THANT
CAN COST YOU THE JOB
Your perfect resume, flawless cover
letter, brilliant responses to
tough question make you strong
job candidate
But forget to smile, slouch in yourchair etc may cost your job
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Invading personal spaceBe respectful of the hiring managers personal space.
Dont stand too close and certainly don't hug them.
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Weak handshake
Before you shake hands, rise, walk up to the hiring manager
with confidence, make eye contact and smile. Make sure yourhandshake is firm, but don't crush the hiring manager's hand
The secret to a great handshake is palm-to-palm contact. Slide
your hand down into the web of theirs and make palm-to-palm
contact
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SITTING POSTURE
Leaning back suggests lack of interest
Leaning front can be just problematic
Sit up straight sends a message of self-
assuredness
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Bad posture
Sit up straight. Asymmetrical body language can make
you look confused or dishonest.
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Crossing your armsThat can make you
look defensive or
uncomfortable.
Instead, gesture withyour hands. That way
you'll appear more
enthusiastic and
engaging.
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Hiding your hands
Dont sit on your hands or hide them in your lap,
Wood says. Place them on the arms of your chair orthe desk or use them to gesture. Gesturing makes
you look more expressive, and the interviewer can
read how open and honest you are by looking at your
hands.
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Not smiling
You can all too
easily appear
nervous orunfriendly.
Smile, but keep
it subtle.
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Be prepared to answer these standard
questions
Can you tell me a little about yourself?
Why do you want to work here?
What do you know about the company?
What are your strengths/weaknesses?
Why did you leave your last job and what have you
been doing since then?
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Playing with your hair
Its a stress comfort cue that can make you lookchildish.
You dont want to distract the hiring manager with
this body language gaffe.
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Lack of eye contact
Its okay for the candidate to look away when he or she is talking.
Its normal to look around when youre speaking because youre
accessing different parts of the brain by moving your eyes.
But be attentive and make eye contact when the interviewer is
speaking. Think of eye contact as a connection tool.
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Looking like you're not interested
Its fine if you have an expressive face.
It makes you more likeable.
But be aware of your facial expressions, and dont
check your watch or your cell phone during the
interview.
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FidgetingDont touch your face, play with change in your
pocket or bite your nails.
Fidgeting is a distraction and a sign of anxiety
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Your Answers
Listen carefully, seek clarificationIllustrate answers with real examples andevidence
Be positiveconstructive criticism
Keep answers specific and succinct
Think before respond
Be alert to interviewers body language
Speak clearly, smile and show enthusiasm
Know what you want to say, and find theopportunity
Turn weakness into strength
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ATTITUDES
The way you think
The way your feel
The way you behave
Eg: An att i tude of fearAn at t itude of humor
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Ask for clarification if you dontunderstand a question; and be thorough
in your responses while being concise in
your wording.
Use good grammar and good diction.
Say yes, not yeah. Dont fill pauses
with um, uh or ah. Dont punctuate
sentences with you know, like, see
or okay.
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Describe a time when you were faced with problems or stresses at
work that tested your coping skills. What did you do?
Give an example of a time when you had to be relatively quick in
coming to a decision.
Give me an example of an important goal you had to set and tell
me about your progress in reaching that goal.
Give me an example of a problem you faced on the job, and tell me
how you solved it.
Tell me about a situation in the past year in which you had to deal
with a very upset customer or co-worker.
Be Prepared for Behavior-based
Questions
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Be specific, not general or vague!
Dont describe how you would behave.
Describe how you DID behave. If you later decided you
should have behaved differently, explain this.
The interviewer will see that you learned something
from experience.
Your keys to RESPONDING well to these types of
questions are:
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Your Questions
Training programmes
Career development opportunities
Types of projects & responsibilities
Reporting structure
Performance appraisal
Profile of staff
Questions about topics raised in interview
What happens next?
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OTHER IMPORTANT STRATEGIES
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What creates a bad impression
Poor personal appearance
Negative attitudeevasive, using excuses
Lack of interest and enthusiasm
Lack of preparation
Poor knowledge of role
Failure to give concrete examples of skills
Over emphasis on money/rewards
Lack of career plan
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Thank-You Letter Example:
Date:
Name and address of the employerDear Mr.
Thank you for the opportunity to discuss your opening for the position in
Marketing. I enjoyed meeting with you and learning more about your
organization.
I believe my internship with ABC Company and my educational background in
Marketing, Business Administration and Science qualify me for the position. Myexperience in using my marketing, communication, and research skills during
my internship would help me get a fast start Marketing Manager with your
company.
I was very impressed with ABC (name of the company) commitment to giving its
customers individualized attention. I feel this is the only way to maintain
customer relationships and to build future customer relationships.I look forward to hearing from you by the end of the month. In the interim, please
call me if there is any additional information I can provide to help you in your
decision.
Sincerely,
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