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© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 1
Intranet Design – A Business
Approach to a Winning Design
Toby Ward, CEO & Catherine Elder, Senior Manager
Prescient Digital Media
1
Condensed Version. Please contact us for full version.
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 2
Agenda
• Design Examples
• Design Process
o Assessment - planning – design
• More Examples & Discussion
• NOTE: this presentation on Slideshare only shows a
few of the examples used. For a complete version,
please contact us directly to arrange for a
presentation of the complete version with all 25
intranets.
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 3
About Prescient
• Toronto-based consulting firm with consultants also in
Vancouver
• Prescient plans & builds highly effective websites and
intranets that…
o are demonstrably better than the competition;
o make CEOs and users happy; and
o deliver measurable value by increasing sales and
employee productivity.
• Winner of more than a dozen awards incl. a prestigious
Webby Award
• Established 2001; profitable, no debt
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 4
Just some of our clients
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 5
Services
• Web Blueprinting
• Strategic Planning
• Business Requirements Analysis
• Business Case & ROI Planning
• Blueprint Development
• Benchmarking & Best Practices
• Information Architecture
• Governance
• Measurement Planning
• Vendor Selection & PM
• Design & Development
• Health Content
• eHealth Tools & Databases
• User Research
• Usability Testing
• Content Management &
Workflow
• Usability Testing
• Content Development
• Communications & Marketing
• Site Management
• Corporate Workshops
• Full video & audio production
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 6
Think about
• Are you satisfied with your current intranet design?
• Do your stakeholders or partners complain about
home page space?
• Business driven design vs „whim‟ driven design
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 7
Intranet Design Process
7
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 8
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 9
Spin the wheel
Communications
Yello
w
Pers
on
alized
Kitchen sink
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 10
Business driven design
• Assessment
o Business stakeholder input
o Employee input
o Benchmarking input
• Planning
o Strategic plan
o Functional plan & personas
o Information architecture
o Wireframes
o Creative brief
o Design
o Design Style guide
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 11
Assessment – For Design
• Evaluation of current site
• Review of any data gathered (metrics, employee
satisfaction survey)
• Stakeholder interviews
• Employee surveys
• Usability testing
• Focus groups
• Benchmarking
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 12
Scoring / Benchmarking
• On a scale of 1 to 10, with 1=poor and 10=excellent, how
would you rate your website on the following:
o Design and Layout
o Information Architecture and Usability
o Search and Find-ability
o Content
o Tools and innovation
o Planning and Resources
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 13
Benchmarking
Gap / Opportunity
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 14
Information Architecture
My Stuff
Intranet Name
I Want to:
Tools
• IS Tips
• Meeting room booking
• Glossary Wiki
GO
News
Feature Story 1 – 05/15/09
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adipiscing elit. amet, consectetuer adipiscig
elit. Nunc gravida.
Promotions
per inceptos himenaeos.
Phone Book
Site Search
My Links
• My Business Line
• My Dept
• My Projects
• My forms
Line of Business 1
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Top 5 Downloaded Forms
• Employee benefits
• Vacation
• Expenses
• Lorem
• Lorem
Car pool
RSS
Alerts
er conubia nostra, per
inceptos imenaeos
RSS
Line of Business 4
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Line of Business 5
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Line of Business 2
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Home | Feedback | Help | FAQs |Sitemap | external Web
Last modified: January 5, 2009
Home | Feedback | Help | FAQs |Sitemap | External Web
Customer Info | Our Info | Employee Info | Procedures | Forms | Reports & Projects
Privacy | Disclaimer
©2009 Company
Text TTT | Print | Email | Bookmark
1 2 3 4
Customer Info Our Info Employee Info Procedures Forms Reports & Projects
Our Performance
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Customer
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Line of Business 3
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Quick Links
• Employee handbook
• Employee events
• Departments
• Locations
• Community Involvement
Have you reduced your email use
by using the new intranet?
Yes
No
SubmitView results
Confidentiality
Executive Blog
Heading – 05/15/09
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amet, consectetuer
adipiscing r adipiscig
elit. Nunc gravida
Submit your comments
GO
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 16
Creative Brief
• Review & incorporate brand guidelines
• Determine color palette
• Determine font types, sizes, headers, etc
• Use of images / icons
• Technical parameters / limitations
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 17
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 18
Design Concepts
• Review creative brief with brand guidelines
• Apply colors, style and images to wireframes
• Review concepts and fine tune
• Get approvals
• Don‟t
o Design by committee
o Expect everyone to like everything
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 19
Why client‟s hire us
• Clients describe their sites as:
o Ugly
o Frustrating
o Would like to blow it up
o A garage where everything ends up
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 20
What clients want in design
• Make it fun
• Make it sexy
• Make it a place employees want to go
• More color
• More photos
• More of our achievements
• Make it interesting
• Make it engaging
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 21
Case study examples
NOTE: this presentation on Slideshare only shows a few
of the examples used. For a complete version, please
contact us directly to arrange for a presentation of the
complete version with all 25 intranets.
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 22
Other Intranets
• Verizon
• IBM
• ESPN
• AGL
• EA
• BT
• American Electric Power
• Deloitte
• Bank of America
• Financial Company
• Pepsi
• Coca-Cola
• Sun Microsystems
• Landor
• SaskPower
• Beehive
• Fringe
• Advancial Federal
• CHR Hansen
• Cisco
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 23
IBM (IBM Websphere Portal)
Source: IBM, Slideshare.net
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 24
IBM > Beehive (custom built)
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 25
IBM > Fringe (custom built)
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 26
Intranet, Ektron CMS
Source: Prescient Digital Media (client)
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 27
Advancial (Adenin‟s Intellienterprise)
Source: Adenin, IntelliEnterprise
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 28
Bank of America (InternetNews.com)
Source: InternetNews.com
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 29
Landor (.ASP & MS SQL)
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 30
BT Intranet
Pepsi (Microsoft SharePoint)
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 31
Source: Prescient Digital Media (client)
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 32
Q & A
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 33
“Implementing an Executive Blog”
Thursday, December 1
12 noon - 1pm EST
Next Webinar…
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 34
www.PrescientDigital.com
www.PrescientDigital.com
© 2009 Prescient Digital Media Reproduction without permission is strictly prohibited 35
Join the Conversation
• www.IntranetBlog.com
• www.Facebook.com (Search “Intranet Global Forum”)
• www.Twitter.com/tobyward
• www.Twitter.com/Intranet2
• www.Slideshare.net/Prescient/slideshows
• Coming soon: Communexions.com
• www.PrescientDigital.com
• 416.926.8800