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8/9/2019 Intranet Trends Best Practices
1/34
Intranet Trends & Best Practices
2010 & Beyond
E x e c u t i v e W o r k s h o p
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2/34
Optimus BTLocations :Atlanta, GA & Washington D.C
Our Passion
We think the Internet and the adoption of
trends on the Internet are a leading
Indicator for the upcoming innovations in
the Enterprise. We are passionate about
helping our customers Interpret, leverage
and maximize the business benefits of
these incremental or disruptive trends
and making it a reality in their operating
environment.
Our Vision
Be a leader in the adoption of new and
significant trends in the technologymarketplace that influence our
customers business. Pace ourselves to
the Urgent needs of our customers. Be a
Trusted Advisor. Add Value to every
relationship.
Offerings Enterprise 2.0 Applications
SharePoint Applications
Rich Internet Applications
Product Outsourcing
Digital Marketing Technologies
Custom & Web Application Development
Research & Consulting
Maintenance & support Services Outsourcing
Technologies Microsoft SharePoint
Microsoft SQL Server
Microsoft Project Server
Microsoft .NET
Open source Platforms Drupal, Joomla others
SilverLight , Flash & Adobe AIR platforms
J2EE Platforms
Partnerships
Featured Customers
Our Value Proposition
We will design, implement and help in the
adoption of new generation technologies
like Web 2.0 and Social Networking by
incorporating research, design,technology, and marketing in a way that is
tailored to meet the collaboration,
content, social knowledge management
and business intelligence needs of your
organization
Products Delegate n Extend
SharePoint eProcurement
Resolve 2.0 Awarded 2009 trend setting
product by KMWorld
M
8/9/2019 Intranet Trends Best Practices
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Enterprise 2.0 Technology
Solutions & SupportWe have built Enterprise 2.0 solutions Enterprise Portals, Web Platforms,
Knowledge Management Systems,
Collaboration Solutions, Content
Management Solutions, E-Commerce a
Procurement Solutions, Vendor and Su
Chain Collaboration Solutions, among o
Social MarketingInfrastructure
User Experience &
Rich Applications
Design
Enterprise 2.0
Technology
Solutions &
Support
Original Research& Industry Analysis
Optimus BT Advantage
8/9/2019 Intranet Trends Best Practices
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User Experience & Rich
Applications DesignWe complement our foundation of resservices with a balanced approach to
design. Our talented and experienced
consultants leverage research-driven
principles, business best practices and
creativity to provide immersive, power
intuitive user experiences that will deliyour users.
Social Marketing
Infrastructure
User Experience &
Rich Applications
Design
Enterprise 2.0
Technology
Solutions &
Support
Original Research
& Industry Analysis
Optimus BT Advantage
8/9/2019 Intranet Trends Best Practices
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Original Research & Indus
AnalysisOur analysts and research team engagcomplete and thorough research & ind
analysis to validate the overall approac
the solution. Based on this, we will gen
ideas that will drive the features and
detailed design of the solution.
Social Marketing
Infrastructure
User Experience &
Rich Applications
Design
Enterprise 2.0
Technology
Solutions &
Support
Original Research
& Industry Analysis
Optimus BT Advantage
8/9/2019 Intranet Trends Best Practices
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Social Marketing
InfrastructureOur approach for implementing Enterp2.0 applications and internet websites
include integration and adoption of so
marketing and industry best practice
considerations into the design and tech
infrastructure of the solutions.
Social Marketing
Infrastructure
User Experience &
Rich Applications
Design
Enterprise 2.0
Technology
Solutions &
Support
Original Research
& Industry Analysis
Optimus BT Advantage
8/9/2019 Intranet Trends Best Practices
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Formal Infrastructure
EnterpriseIntranet
DocumentManagement
ContentManagement
Workflows
BusinessApplications
BusinessIntelligence
Business DataIntegrations
Informal Infrastructure
CompanyBlogs
EnterpriseWiki
Community
GovernanceSecurity
Users
Collaboration
n r c h
n n t r l
i th in r n i t i n l u n r i
F r ll G v rn
Does notintegrate ith thusers everyday w r
? L ac k o f in te gr at t r t t h r ni n fo rma l i n te rac t i n i n r n i t i nlose the competitiv in th l n t r
F cu n t i i ti n f F r l r c
L i i t r n tr i u t i n
n l i n t rv iv l c t ur n utili
Tagging&
Bookmarking
Enterprise Blogs
KnowledgeLa rn
ng
E
Connections
Skills&Talent
P Visib
ilityWork
Social
Network
MicroBlogging
ProfileDashboards
RSSFeeds
Commenting
RichMedia
Knowledge
WikisRating
People&ContentSearch
Ad-HocWorkspaces
F r ml In fr t r uc tur
C n t n tn m nt
r fl
uinA l ic t i n
uinI nt l l i nc
u in tI nt r t i n
C ll r ti n
cumntn m nt
InformationSupport
f l
l
InformationArchitecture
INTRANET2010 BESTPRACTICES
ContentMangement
SocialNetworking
Collaboration
UserExperience
Governance
Microsoft
SharePoint
Sites
Communities
Content
Search
Insights
Composites
it n rt l i n r t ru t ur ll y u r r n i t i nt utili h r int in l l t r ri l n tin nt r r i ll r t i n intr n t ,u t r, rtn r n v n r tr n t n r r t
it
Sh r int ti h tly in t r t ithCo uniti n i l t r inCa iliti . u n n i ly u ilEn t r ri u ni ti n i l n t rallo i n u r t ll r t , h rinf r ti n n n rti in lmannr
h r int r vi l t t
E M t ur i n lu i n n t ntn nt, u n t n nt, r rn nt, t t n yn nt n th r ith li n
n l r vi v r y t t h y .
h it t ur h r int l l y u tyn i l ly r t n n n - ll r ti n
l i t i n i r t l y u i n th h r i n t in t er fa ce o rh r int i n r in l r vi e andn tr l l n n r
h r int int r t i th r r n eint rvi in it i l t r te
n r vi i nt l li n t hr u h K I , rr , r rtin h r n in r ti nr r i r t y t i n lrv i n n tr l i h i n
h r i nt r v i r u t s ea rc hf ea tu re sn rt th t n u to fin d
i n r t i n, u n t , l , e xp er ti se a ndn l r r y ur nt r ri rt l
ll n y t n il t r
Phase1
SetupofEnterpriseCollabor
ComponentsandSitesandTax
Structures
8/9/2019 Intranet Trends Best Practices
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The Story So FarFormal Infrastructure
EnterpriseIntranet
DocumentManagement
ContentManagement
Workflows
BusinessApplications
BusinessIntelligence
Business DataIntegrations
Informal Infrastructure
CompanyBlogs
Enterprise
Wiki
Community
GovernanceSecurity
Users
Collaboration
Top Down approach
Command & Control
Within Organizational Boundaries
Formally Governed
Does not integrate with theusers everyday work
? Lack of integrated strategy to harnessinformal interactions making organizationslose the competitive edge in the long term
Focus on Optimization of Formal Proc
Limited User Contribution
Knowledge is not pervasively captured
8/9/2019 Intranet Trends Best Practices
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Current Issues & Unmet Needs
Delivering Information in Context of Everyday Work Users of the intranet do not have integrated tools that allow them to get the right information in
of the task in hand to have their issues solved, interact with peers and colleagues on ideas and
approaches, access related templates, documents and other resources.
Users have to access various tools and applications that are focused on specific information artifa
further introducing delays in getting their task done faster
Knowledge Retention The current intranets provide very less support like centralized knowledge dashboards, contextua
knowledge bubble up tools, easy to user tools to capture knowledge among others and pave way
enterprise knowledge retention
Skills and Talent Identification and Retention Current intranets do not provide an infrastructure which can allow for pervasive identification of
experts, SMEs among others through the analysis of quality contributions, ratings and other colla
processes which would help in allowing the HR to create retention and growth strategies for talen
skillful individuals
Capturing Informal Knowledge The current tools and applications are good at capturing formal knowledge, but the informal know
is still being shared around the water coolers. The intranet do not provide a central set of easy to tools which can be used by employees to quickly contribute information through the intranet to t
organizations knowledge base.
8/9/2019 Intranet Trends Best Practices
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Current Issues & Unmet Needs
Enterprise Communities and Networks Even though majority of the organizations have understood the benefits of fostering collaboration
knowledge based communities, they have not been able to implement it due to various factors lik
lack of platform capabilities, governance strategies, adoption roadmap and the availability of the
of tools and applications
Lack of Open Collaboration The current intranet supports the concept of formal collaboration, which are really driven by the
processes put in place by the organization.
Even tools like blogs and wikis are command and controlled and there are really no end user focu
collaboration applications implemented that provide and foster a culture of open collaboration w
organization.
Delivering the intranet as the single source of truth The concept of the intranet being the single source of truth is restricted to the integration of data
information from existing legacy and LOB systems into the various applications of the intranet
What has not become mainstream is the integration of information and artifacts from external so
like the internet via RSS feeds and mash up type of applications
Creating a well governed collaborative environment The current governance methodologies and procedures have proved to be ineffective to be applieintranet environment that is open, rich and pervasive with the user being in the absolute center o
organization and everything else revolving around the needs of the user.
8/9/2019 Intranet Trends Best Practices
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Intranet Trends for 2010
Informal Collaboration at the Forefront of the Organization Intranets 2010 and beyond will see informal collaboration going mainstream with organizationa
functions like knowledge management, skills & talent management and retention, communities
networks and information delivery being put on informal programs and driven by contextually r
and applications integrated within the work environment of the user The role of formal collaboration would be to receive feedback, analyze trends, identify top ideas
others from the informal interactions going on and optimize existing processes within the organ
Support for Massive / Sponsored Collaboration Intranets 2010 will include the capabilities that can allow users to create on-demand and ad-hoc
collaboration workspaces, knowledge communities on a need to know basis among others via th
utilization of standard collaboration, community and knowledge management templates
Dominance of Social Networking Lot of early adopters have already had their experiments with Social Networking within the
organization and have realized the benefits of going social
Intranets 2010 will be the platform where the users social profile will take center stage and will
key contributor for HR processes, Skills & Talent identification, propagation and knowledge with
organization
Flatter Content Management Content will still remain the King and there will be pervasive, Web 2.0 and easy to use tools th
allow the users to identify and disseminate the knowledge potential of the content through flatt
approaches like folksonomies, open sharing and collaboration to deliver the content as a knowle
artifact for the entire organization
8/9/2019 Intranet Trends Best Practices
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Intranet Trends for 2010
Rich and Interactive Document Management will merge with digital asset management to deliver an extended, open
collaborative environment for storing and managing rich media files including video, audios,
presentations, flash and silverlight files among others
Moreover, there will be exciting new media applications built on top of Intranets 2010 to delive
knowledge and learning oriented environment to the end users of the organization
Enhanced Search Intranets 2010 will see search functionalities exploring beyond the Search Box and will be exte
utilized in various ways for automatically and contextually delivering expertise, content and doc
artifacts, knowledge artifacts among others
People, skills and expertise search will become mainstream along with content and document sewithin the organization
Focus on Knowledge and Learning Intranets 2010 will include the best of the collaboration features provided by the Internet, Web
Social networking and communities to deliver an integrated environment for managing knowled
learning
Governance Intranets 2010 will force organizations to not only come up with a extended set of governance p
and compliance procedures, but will also have self service based governance tools and applicati
made part of these policies and procedures and integrated within Intranet 2010 paving way to a
growing and self governed platform for open and social collaboration
8/9/2019 Intranet Trends Best Practices
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Formal Infrastructure
EnterpriseIntranet
DocumentManagement
ContentManagement
Workflows
BusinessApplications
BusinessIntelligence
Business DataIntegrations
Informal Infrastructure
CompanyBlogs
EnterpriseWiki
Community
GovernanceSecurity
Users
Collaboration
n r c h
n n t r l
i th in r n i t i n l u n r i
F r ll G v rn
Does notintegrate ith thusers everyday w r
? L ac k o f in te gr at t r t t h r ni n fo rma l i n te rac t i n i n r n i t i nlose the competitiv in th l n t r
F cu n t i i ti n f F r l r c
L i i t r n tr i u t i n
n l i n t rv iv l c t ur n utili
Tagging&
Bookmarking
Enterprise Blogs
KnowledgeLa rn
ng
E
Connections
Skills&Talent
P Visib
ilityWork
Social
Network
MicroBlogging
ProfileDashboards
RSSFeeds
Commenting
RichMedia
Knowledge
WikisRating
People&ContentSearch
Ad-HocWorkspaces
F r ml In fr t r uc tur
C n t n tn m nt
r fl
uinA l ic t i n
uinI nt l l i nc
u in tI nt r t i n
C ll r ti n
cumntn m nt
Information
Support
f l
l
InformationArchitecture
INTRANET2010 BESTPRACTICES
ContentMangement
SocialNetworking
Collaboration
UserExperience
Governance
Microsoft
SharePoint
Sites
Communities
Content
Search
Insights
Composites
it n rt l i n r t ru t ur ll y u r r n i t i nt utili h r int in l l t r ri l n tin nt r r i ll r t i n intr n t ,u t r, rtn r n v n r tr n t n r r t
it
Sh r int ti h tly in t r t ithCo uniti n i l t r inCa iliti . u n n i ly u ilEn t r ri u ni ti n i l n t rallo i n u r t ll r t , h rinf r ti n n n rti in lmannr
h r int r vi l t t
E M t ur i n lu i n n t ntn nt, u n t n nt, r rn nt, t t n yn nt n th r ith li n
n l r vi v r y t t h y .
h it t ur h r int l l y u tyn i l ly r t n n n - ll r ti n
l i t i n i r t l y u i n th h r i n t in t er fa ce o rh r int i n r in l r vi e andn tr l l n n r
h r int int r t i th r r n eint rvi in it i l t r te
n r vi i nt l li n t hr u h K I , rr , r rtin h r n in r ti nr r i r t y t i n lrv i n n tr l i h i n
h r i nt r v i r u t s ea rc hf ea tu re s
n rt th t n u to fin di n r t i n, u n t , l , e xp er ti se a ndn l r r y ur nt r ri rt l
ll n y t n il t r
Phase1
SetupofEnterpriseCollabor
ComponentsandSitesandTax
Structures
h
8/9/2019 Intranet Trends Best Practices
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Intranet 2010 The Vision
Tagging &Bookmarkin
Enterprise Blogs
KnowledgeL earn ing
E
Connections
Skills&Talent
Pacpn
Visibility
Work
SocialNetwork
Micro Blogging
ProfileDashboards
RSS Feed
Comme
Rich Medi
KnowledgeWikis
Rating
People & ContentSearch
Ad-Hoc
Workspaces
Formal Infrastructure
ContentManagement
Workflows
BusinessApplications
Business
Intelligence
Business Data
Integrations
Collaboration
DocumentManagement
Information
Support
Formal Informal+ = Intranet 2010
I 2010 A li i
8/9/2019 Intranet Trends Best Practices
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Intranet 2010 Applications
Mainstream Tools & Applications
Contextual Information Bubble up Components
Employee Social Profile Management
Social Networking Applications
Knowledge and Learning Management
Templates
Social Search
Social HR Applications
Folksonomy Extensions On-Demand Workspaces
Micro Blogging & Knowledge Wikis
Social Tagging & Bookmarking
Forums & Communities
Rich Media Collaboration Galleries Rating, Commenting, Surveys & Polls
Calendaring & Enterprise Profile Directory
Others
To-Do Lists
Meeting Minutes
FAQs
Enterprise Blogs
Suggestion Box / Feedback
Messaging
Classifieds
Reservation Application
Mark as Inappropriate
Intranet Statistics
Social Analytics & Statistics
I t t 2010 T h l Pl tf
8/9/2019 Intranet Trends Best Practices
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Intranet 2010 Technology Platforms
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%47%
38%
20%17% 16%
13%10%
5% 4% 4%
ShareP
oin
t(MOSS)
Other
Mediawiki
WordPre
ss
Conflu
en
ce
Blog
ger
Dru
pal
Conn
ection
s/Quikr
MovableT
ype
Source : Intranet 2.0 Global Survey
47% of organizations with 2.0 tools are using Microsoft SharePoint (MOSS 2007)
Facebook is being used by employees (employee groups) in 20% of organizations
Seven have market share of more than 4% led by MediaWiki (17%) and WordPress (16%)
Vendors (others) that have less than 4% market share are present in 38% of organizations
8/9/2019 Intranet Trends Best Practices
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Formal Infrastructure
EnterpriseIntranet
DocumentManagement
ContentManagement
Workflows
BusinessApplications
BusinessIntelligence
Business DataIntegrations
Informal Infrastructure
CompanyBlogs
EnterpriseWiki
Community
GovernanceSecurity
Users
Collaboration
n r c h
n n t r l
i th in r n i t i n l u n r i
F r ll G v rn
Does notintegrate ith thusers everyday w r
? L ac k o f in te gr at t r t t h r ni n fo rma l i n te rac t i n i n r n i t i nlose the competitiv in th l n t r
F cu n t i i ti n f F r l r c
L i i t r n tr i u t i n
n l i n t rv iv l c t ur n utili
Tagging&
Bookmarking
Enterprise Blogs
KnowledgeLa rn
ng
E
Connections
Skills&Talent
P Visib
ilityWork
Social
Network
MicroBlogging
ProfileDashboards
RSSFeeds
Commenting
RichMedia
Knowledge
WikisRating
People&ContentSearch
Ad-HocWorkspaces
F r ml In fr t r uc tur
C n t n tn m nt
r fl
uinA l ic t i n
uinI nt l l i nc
u in tI nt r t i n
C ll r ti n
cumntn m nt
InformationSupport
f l
l
InformationArchitecture
INTRANET2010 BESTPRACTICES
ContentMangement
SocialNetworking
Collaboration
UserExperience
Governance
Microsoft
SharePoint
Sites
Communities
Content
Search
Insights
Composites
it n rt l i n r t ru t ur ll y u r r n i t i nt utili h r int in l l t r ri l n tin nt r r i ll r t i n intr n t ,u t r, rtn r n v n r tr n t n r r t
it
Sh r int ti h tly in t r t ithCo uniti n i l t r inCa iliti . u n n i ly u ilEn t r ri u ni ti n i l n t rallo i n u r t ll r t , h rinf r ti n n n rti in lmannr
h r int r vi l t t
E M t ur i n lu i n n t ntn nt, u n t n nt, r rn nt, t t n yn nt n th r ith li n
n l r vi v r y t t h y .
h it t ur h r int l l y u tyn i l ly r t n n n - ll r ti n
l i t i n i r t l y u i n th h r i n t in t er fa ce o rh r int i n r in l r vi e andn tr l l n n r
h r int int r t i th r r n eint rvi in it i l t r te
n r vi i nt l li n t hr u h K I , rr , r rtin h r n in r ti nr r i r t y t i n lrv i n n tr l i h i n
h r i nt r v i r u t s ea rc hf ea tu re sn rt th t n u to fin d
i n r t i n, u n t , l , e xp er ti se a ndn l r r y ur nt r ri rt l
ll n y t n il t r
Phase1
SetupofEnterpriseCollabor
ComponentsandSitesandTax
Structures
Sh P i t 2010 O i
8/9/2019 Intranet Trends Best Practices
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SharePoint 2010 Overview
Microsoft
SharePoint
Sites
Communities
Content
Search
Insights
Composites
SitesSites and Portal infrastructure allows your organizationto utilize SharePoint 2010 as a single platform forimplementing enterprise collaboration intranets,customer, partner and vendor extranets and corporatewebsites
Communities
SharePoint 2010 tightly integrates withCommunities and Social NetworkingCapabilities. You can now easily buildEnterprise communities and social netwoallowing users to collaborate, shareinformation and manage expertise in seamanner
Enterprise Content ManagSharePoint 2010 provides a compleECM features including web contenmanagement, document managemmanagement, metadata & Taxonomanagement among others with coand self service every step of the w
CompositesThe Composites feature of SharePoint allows you todynamically create and manage no-code collaborationapplications directly using the SharePoint interface or
SharePoint Designer 2010 in a self service andcontrolled manner
InsightsSharePoint 2010 integrates with performancepoint services making it possible to aggregateand provide intelligence through KPIs, scorecards, reporting dashboards on informationspread across disparate systems in a selfservice and centralized fashion
SearchSharePoint 2010 provides robust search featuresand web parts that can be used to findinformation, documents, people, expertise andknowledge spread across your enterprise portalsas well as backend systems and file stores
8/9/2019 Intranet Trends Best Practices
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Feature MOSS
2007
SharePoint
2010
Description
Rich Authoring < P Improved standards and compliance, new digital media asset, improved anew metadata management, search engine fields - show up in page edit mImage Content Type = < Copyright now a site column, and change position of the image with the tPublishing Workflow < P SharePoint Designer enhancements for declarative workflows and list wocan be reused anywhere in the SiteWeb Analytics < P SharePoint 2010 includes a Web Analytics service so that enterprises can usage and search termsMulti Lingual Support < < The content is translated by a human translation process and a workflow.can be published into multi languages with the single click
W
ebContentMa
nagement&Pu
blishing
< Out of the Box = Not Available P Improved Feature
Feature MOSS SharePoint Description
8/9/2019 Intranet Trends Best Practices
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2007 2010
Document Content
Types < P No hassle upgrade of content types, easier to share content types acrocollections and web applicationsRe-Usable Workflows < < Design once, deploy too many, can be designed and adjusted by powerIn-Place Records
Management = PA document in a document library can be declared a record in the same
library without having to send it to the Records Center.
Hold and e-Discovery < < This feature enables sending a document or sets of documents (rule bahold, they can be put into a secure storage so that these (hold) documeto read-only and can be examined.
Compliance < P The compliance screens shows the content type, record status, retentiohold status and shows the audit log for that recordContent Rules = < SharePoint 2010 supports the creation of metadata based rules that msubmitted to the site to the correct library or folder. The inbox could th
automatically redirect the incoming documents to the appropriate doc
Document IDs = < SharePoint 2010 offers out of the box Document IDs by turning the docfeature on.Document Sets = < Document sets are a new content type in SharePoint 2010. In a documseveral documents are held together as one setD
ocumentManagement
< Out of the Box = Not Available P Improved Feature
Feature MOSS SharePoint Description
8/9/2019 Intranet Trends Best Practices
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2007 2010
Tagging & Rating = < SharePoint 2010 provides inbuilt web parts and features for allowing usrate content
RSS < P Improvements include enhancements of RSS output from SharePoint fcontent, format and security standpoint
Mobile Support < P Includes native clients for iPhone and BlackberryMicroBlogging = < Lightweight conversation with community integration, comments, liking
notifications and summaries
Activity Streams = < Aggregation of events from across all the SharePoint sites including comactions, microblogging, commenting, third party status updates from fac
twitter etc.,
People, Profile & Expertise
Management< P Integrated tightly with Social Networking
Connectivity < P Users will be able to connect and work with peers online or offlineRich Media Integration = < Out of the box rich media support (beyond just having document librarieMetadata Management < P Automatic extraction of metadata from images, configuring a folder to a
add tag content with a specific tag, support for folksonomies, and the ad
Enterprise Managed Metadata service
Blogs & Wikis < < Improved with better features for content authoring, support for imagesworkflows
Social Bookmarking = < Enables end users to bookmark and share favorite sites, pages, documeothers
Communitiesa
ndSocialNetworking
< Out of the Box = Not Available P Improved Feature
8/9/2019 Intranet Trends Best Practices
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Feature MOSS
2007
SharePoint
2010
Description
Visio Services = < Create and manage visio diagrams right from the browser, connect it toand databases for real time updatesLine of Business Data < P Better user experience to access and manage business data in a self servcode mannerWeb Services & API
support < P Web services API provide data access and write back interfaces, makingmanage business data from a centralized, secure locationExcel Services < < Allows to manage and visualize excel based data from a centralized webPerformance Point
Services = < SharePoint 2010 integrates with Performance Point services which allointegrating advanced KPIs, scorecards and content and data rich dashbo
BusinessCo
nnectivityServices
< Out of the Box = Not Available P Improved Feature
8/9/2019 Intranet Trends Best Practices
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8/9/2019 Intranet Trends Best Practices
24/34
Formal Infrastructure
EnterpriseIntranet
DocumentManagement
ContentManagement
Workflows
BusinessApplications
BusinessIntelligence
Business DataIntegrations
Informal Infrastructure
CompanyBlogs
EnterpriseWiki
Community
GovernanceSecurity
Users
Collaboration
n r c h
n n t r l
i th in r n i t i n l u n r i
F r ll G v rn
Does notintegrate ith thusers everyday w r
? L ac k o f in te gr at t r t t h r ni n fo rma l i n te rac t i n i n r n i t i nlose the competitiv in th l n t r
F cu n t i i ti n f F r l r c
L i i t r n tr i u t i n
n l i n t rv iv l c t ur n utili
Tagging&
Bookmarking
Enterprise Blogs
KnowledgeLa rn
ng
E
Connections
Skills&Talent
P Visib
ilityWork
Social
Network
MicroBlogging
ProfileDashboards
RSSFeeds
Commenting
RichMedia
Knowledge
WikisRating
People&ContentSearch
Ad-HocWorkspaces
F r ml In fr t r uc tur
C n t n tn m nt
r fl
uinA l ic t i n
uinI nt l l i nc
u in tI nt r t i n
C ll r ti n
cumntn m nt
InformationSupport
f l
l
InformationArchitecture
INTRANET2010 BESTPRACTICES
ContentMangement
SocialNetworking
Collaboration
UserExperience
Governance
Microsoft
SharePoint
Sites
Communities
Content
Search
Insights
Composites
it n rt l i n r t ru t ur ll y u r r n i t i nt utili h r int in l l t r ri l n tin nt r r i ll r t i n intr n t ,u t r, rtn r n v n r tr n t n r r t
it
Sh r int ti h tly in t r t ithCo uniti n i l t r inCa iliti . u n n i ly u ilEn t r ri u ni ti n i l n t rallo i n u r t ll r t , h rinf r ti n n n rti in lmannr
h r int r vi l t t
E M t ur i n lu i n n t ntn nt, u n t n nt, r rn nt, t t n yn nt n th r ith li n
n l r vi v r y t t h y .
h it t ur h r int l l y u tyn i l ly r t n n n - ll r ti n
l i t i n i r t l y u i n th h r i n t in t er fa ce o rh r int i n r in l r vi e andn tr l l n n r
h r int int r t i th r r n eint rvi in it i l t r te
n r vi i nt l li n t hr u h K I , rr , r rtin h r n in r ti nr r i r t y t i n lrv i n n tr l i h i n
h r i nt r v i r u t s ea rc hf ea tu re sn rt th t n u to fin d
i n r t i n, u n t , l , e xp er ti se a ndn l r r y ur nt r ri rt l
ll n y t n il t r
Phase1
SetupofEnterpriseCollabor
ComponentsandSitesandTax
Structures
Key Best Practices Areas for Intranet 2010
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Key Best Practices Areas for Intranet 2010
InformationArchitecture
INTRANET
2010 BEST
PRACTICES
ContentMangement
SocialNetworking
Collaboration
UserExperience
Governance
Information Architecture Best Practices
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Information Architecture Best Practices
User Profile Centric Information Architecture The features and functionalities of Intranet 2010 is centered around the end user and the users
information, content and knowledge requirements
Develop the IA by for a dynamic and self adjusting collaboration environment that is driven by the
profile and the possible content connections that these various users can create
Account for Contextually Integrated Features The concept of Intranet 2010 includes delivering the right information at the right time, any time
enabling the end user to efficiently complete the tasks in hand
This requires designing a pervasive interface for the end users to support open sharing,
recommendations and information delivery in context. The information architecture of Intranet 2should account for integrating these tools and content buckets within the context of the page
Efficiently Support a Dynamic Content Landscape Taxonomy and folksonomies will become the mainstream methods of managing content, knowled
information artifacts on the intranet
The navigation, content placement and delivery methods should account for the extreme dynamiwill arise due to end users participating in structuring and managing the content of the intranet
Content Management Best Practices
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Content Management Best Practices
Plan for Self Service Driven Content It is very important to provide users with a set of self service based content authoring, publishing
viewing tools that will allow them to easily capture and share information as it occurs to them du
their course of everyday work
The tools that you provide should be capable of storing the information in a meaningful manner icentralized location within the intranet
Support for Taxonomy + Folksonomies Taxonomies deliver structured and formal categorization of information which can allow for the fo
management of information and content on the intranet
These taxonomy structures should be extended by folksonomies by allowing the users to tag infor
and content artifacts content, documents, and rich media, so that they can personalize the info
in the way they perceive the content artifacts
Contextual Content Bubble up With intranets 2010, you should account for content to be contextually bubbled up based on the
role and context of the work that is being carried out by the user.
This can be done by integrating features like popularity counters, download counters, hit counters
rating among others on content as well as the taxonomy structures to provide the contextual bub
features based on role filters
Social Networking Best Practices
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Social Networking Best Practices
Carry out a Clear Analysis of the End User Profiles Since intranet 2010 will be built to deliver features, functions, tools and information centered aro
user, it is very important to carry out and get a detailed understanding of the end user profiles an
possible collaboration and enterprise social behavior of the users
Extend the Profile with Meaningful Attributes The profile attributes of the end user should go beyond first name, last name and hobbies. It shou
include meaningful attributes like skills, expertise, work interests among others that will help in c
the work related information about the users
The user profile should also be extended with attributes that will allow for the user to connect to
users with similar interests, expertise and knowledge requirements among others
Allow for Rating the User Profile This is a very important aspect for identifying skills and talent within the organization
The rating should be based on the overall contribution and participation in and around everyday
functions like knowledge management, issue resolutions, thought leadership contributions amon
and should be user driven
Integrate Social Profiles with HR functions It is not enough if you build and deliver a robust profile dashboard to the end users. The advantag
social profile can be realized by integrating the profile attributes to HR functions making it possibidentification, growth and retention of talent within the organization
User Experience Best Practices
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p
Keep it Simple and Straight Forward The user experience of Intranets 2010 should be designed by utilizing the Best practices of intern
2.0 and social collaboration in mind.
These best practices drive towards delivering a simple yet powerful user experience by focusing t
on the highly prioritized / interesting topics and work related items improving the efficiency andproductivity of the users.
Use the best of Technologies to build the User Experience Technologies like AJAX, Silver light, Adobe Flash & AIR should be utilized when developing the use
experiences within applications for information delivery, search and others.
These technologies provide quick access in a delightful manner to the end users without having t
go through a lot of page refreshes and navigation mechanisms
Try to Replicate the User Experience of the Internet The internet is by far the most popular platform for collaboration, information and knowledge sha
Try to replicate the user experience provided by popular platforms like Twitter, Facebook, LinkedI
others to provide the user a sense of belonging to the applications and features that has been
implemented on the intranet
Governance Best Practices
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Build upon Existing Governance and Compliance Procedures The existing governance and compliance procedures have been successful in governing a formal
collaborative environment
The governance for the informal collaborative environment should be extended on top of the exis
governance procedures and methods to seamlessly integrate and manage a Enterprise wide sociaopen collaboration within the organization
Blocking is not the Answer Most organizations resort to blocking of internet / social networking sites as an answer for gover
Enterprise environment For a socially collaborative Intranet 2010 environment it is not a best pr
to block the sites, but to integrate these sites as part of the governance structures within the
organization
Only Procedures Will Not Do Developing a comprehensive set of procedures, especially for a socially collaborative environmen
not ease the process, but massively add to it.
Governance should go beyond just development and publishing of procedures and should include
service based tools that are pervasive in nature, integrated within the work environment of the
organization paving way to a self growing, self governed Intranet 2010 environment
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Formal Infrastructure
EnterpriseIntranet
DocumentManagement
ContentManagement
Workflows
BusinessApplications
BusinessIntelligence
Business DataIntegrations
Informal Infrastructure
CompanyBlogs
EnterpriseWiki
Community
GovernanceSecurity
Users
Collaboration
n r c h
n n t r l
i th in r n i t i n l u n r i
F r ll G v rn
Does notintegrate ith thusers everyday w r
? L ac k o f in te gr at t r t t h r ni n fo rma l i n te rac t i n i n r n i t i nlose the competitiv in th l n t r
F cu n t i i ti n f F r l r c
L i i t r n tr i u t i n
n l i n t rv iv l c t ur n utili
Tagging&
Bookmarking
Enterprise Blogs
KnowledgeLa rn
ng
E
Connections
Skills&Talent
P Visib
ilityWork
Social
Network
MicroBlogging
ProfileDashboards
RSSFeeds
Commenting
RichMedia
Knowledge
WikisRating
People&ContentSearch
Ad-HocWorkspaces
F r ml In fr t r uc tur
C n t n tn m nt
r fl
uinA l ic t i n
uinI nt l l i nc
u in tI nt r t i n
C ll r ti n
cumntn m nt
InformationSupport
f l
l
InformationArchitecture
INTRANET2010 BESTPRACTICES
ContentMangement
SocialNetworking
Collaboration
UserExperience
Governance
Microsoft
SharePoint
Sites
Communities
Content
Search
Insights
Composites
it n rt l i n r t ru t ur ll y u r r n i t i nt utili h r int in l l t r ri l n tin nt r r i ll r t i n intr n t ,u t r, rtn r n v n r tr n t n r r t
it
Sh r int ti h tly in t r t ithCo uniti n i l t r inCa iliti . u n n i ly u ilEn t r ri u ni ti n i l n t rallo i n u r t ll r t , h rinf r ti n n n rti in lmannr
h r int r vi l t t
E M t ur i n lu i n n t ntn nt, u n t n nt, r rn nt, t t n yn nt n th r ith li n
n l r vi v r y t t h y .
h it t ur h r int l l y u tyn i l ly r t n n n - ll r ti n
l i t i n i r t l y u i n th h r i n t in t er fa ce o rh r int i n r in l r vi e andn tr l l n n r
h r int int r t i th r r n eint rvi in it i l t r te
n r vi i nt l li n t hr u h K I , rr , r rtin h r n in r ti nr r i r t y t i n lrv i n n tr l i h i n
h r i nt r v i r u t s ea rc hf ea tu re sn rt th t n u to fin d
i n r t i n, u n t , l , e xp er ti se a ndn l r r y ur nt r ri rt l
ll n y t n il t r
Phase1
SetupofEnterpriseCollabor
ComponentsandSitesandTax
Structures
Roadmap for Getting StartedReporting, StatistAnalysis
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UserProfilingImplementing theInformal
Integrating theFormal with theInformal
MonitorinAnalyApplicat
Understanding the User User profile analysis to be
done to get a detailed
understanding of the user
Analysis of the enterprise
social behavior of the user
Mapping out the extended
user attributes
Developing a set of tools based
on the profiles
Developing Prototypes and
UAT
Planning for Governance
Implementation of Informal
Environment Design and development of the tools,
applications and features of the informal
environment like
Blogs, Communities, Wikis,
MicroBlogging, Tagging and Taxonomy
structures, Learning and knowledge
enablement applications, Search, Richmedia galleries, tagging, rating, surveys,
polls among others
Implementing Governance Tools
Integrating with Formal
Functions Designing and developing
applications that are capable ofutilizing the informal interactions,
knowledge and collaboration for
optimization of formal processes
Integrating individual profile rating,
expertise, skill, and talent
information among others into the
HR functions of the organization
Design and develop
reporting, usage tra
applications for con
monitoring of the g
governance of the
platform
How can we Help?
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Intranet Workshops We conduct Intranet workshops that will be focused on developing the vision, strategy and detail
roadmap for implementing the next generation of intranets for your organization
Our workshops are collaborative and involve engaging the key stakeholders in various informative
on intranets, gathering your specific requirements and recommending best of breed features for y
organizational intranet through industry specific intranet research
Design, Strategy & Developing Prototypes We also provide design, strategy and prototype development for customers who would like to get
understanding of how the next generation of intranets can benefit their organization and also for
management buy ins for implementing the next generation of intranets
Analysis and Upgrade from Intranet 1.0 to Intranet 2.0 If you already have an intranet 1.0 implementation and would like to graduate to the next genera
intranets, we can help you by conducting an assessment of the current implementation, exploring
opportunities for realizing the benefits of social networking and open collaboration and providing
a detailed recommendations on moving forward including the roadmap for implementation
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Thank YouOptimus BT2550 Northwinds Parkway, Suite 140Alpharetta GA 30009, USA
Phone: (770) 569 1240
Fax: (770) 569 1242