Introduce to Enterprise System FirmPresented by:

Chantharoth Reth

Introduce to Enterprise System Firm

• Major Business Functions• Enterprise Application• Enterprise software

• Introduce to Microsoft Dynamic CRM• Introduce to Business Analytic tool

Major Business functions• There are four main major in business function: – Sale and Marketing : Selling company products and

services– Manufacturing and production : Producing and

delivery product and service.– Finance and Accounting: Manage financial assets and

maintaining company’s assets records.– Human Resource: Attracting, developing, and

maintaining the company’s labor force; maintaining employee records.

Enterprise Application• There are four major of Enterprise application: – Enterprise systems( also know as an Enterprise

Resource planning (ERP) Systems)– Supply chain management systems– Customer relationship management systems– Knowledge Management systems

Why enterprise application?

– Improve operational excellence and decision making

– Improve business performance – Make better relationship with customer– Easy to manage firm

Enterprise SoftwareEnterprise Software is built around thousand of predefined business processes that reflect best practice.

Enterprise Software• Enterprise system firm using ERP(Enterprise

Resource Planning) to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, human resources into a single software system.

Enterprise Software• Customer Relationship Management help firm

to manage their relationships with their customers.

• CRM system provide information to coordinate all of the business process that deal with customers in sales, marketing, and customer service to optimize revenue, customer satisfaction, and customer relationship.

Modules in Microsoft Dynamics CRM

By default, there are three main modules in CRM : sales, marketing, customer service,• Sales : help sale people manage lead and

opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process ensuring a shorter sales cycle.

Modules in Microsoft Dynamics CRM

• Customer services module in CRM provide information and tools to increase the efficiency of call center, help desk, and customer staff.

• Marketing : enable you to centralize marketing operations.

Business Analytics (BA) Tool set• BA is set of software tools are used to analyze

data and product reports, respond to question posed by manager, and track the progress of the business using key indicators of performance.

• Qlik view is sample of BA. Qlik View Business discovery platform delivers true self-service business intelligence that empowers business users and drives innovative decision making.

See Qlik View Tour Video

Thank you