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www.hcltech.comwww.hcltech.com
Home Devices, Set-tops,WiFi Gateways Smart Home IoT Small Cell 5G Service Provisioning
MULTIPLE PROBLEMS: ONE SOLUTION
INTRODUCING HCL’S INTELLIGENT IoT DEVICE MANAGEMENT PLATFORM: iCE.X
investment and importantly to improve the “Connected Experience”. HCL’s cloud-ready IoT Device Management
OVERVIEW
RELEASE FOR TELECOM & MEDIA
KEY BENEFITS
KEY FEATURES
Low Start-up Cost Scale as Business Grows
Improve Quality of Experience Quick Time to MarketDeployment Readyto Drive New Revenue Streams
Hyper-scale to hundreds ofmillions of connected things
Zero-touch customer care:End user self-care with AI/MLbased chatbot and SmartFAQ for reduced overhead
Zero-touch secureonboarding of devices autonomous self-healing
Hosted SaaS or on-prem deployment
provider’s OSS/BSS systems
SECURE | SCALABLE | SMART | SaaS | SUPERFAST
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. For more details, please contact: [email protected] us on twitter: http://twitter.com/hclersVisit our website: http://www.hcltech.com/engineering-services/
iCE.Manage
A carrier-grade, feature rich Unified Device IoT
Server (ACS)
iCE.HelpDesk
Powerful customer service
consumer portal which provides granular visibility
and status, and assists
and solve issues quickly
iCE.Insights
Powered by the HCL PANGEA™ workbench, a complete suite
of QoS & QoE dashboards,
models, AI/ML based
iCE.ProServe
Professional Services including Device Interop
Service, and Managed
iCE.SelfCare
An enhanced Subscriber Self-Care Portal, assisted by HCL’s proprietary AI-based
assistant (AutoBot) and SmartFAQ
iCE.Secure
Secure onboarding of devices, including zero-touch secure
onboarding powered by Intel™ SDO. “Defense at depth”
and traffic monitoring and security. SaaS offerings with
features
iCE.Collect
and Data Flow for 10 to 100x
insights, a framework to collect and persist high
iCE.Monitor
IP from HCL’s Service Control Engine to enhance awareness
and control of your device
subscriber level, for improved Quality of Experience, faster
insights and security
SOLUTION COMPONENTS
Simplify
Be MoreFlexible
Integrate HomeNetwork with theService Provider
Network
IncreaseCustomerReduce Service
Call and TruckRolls