V. 1.0 | July 2013 | Research In Motion Ltd.

t h e B L A C K B e R R Y 9 7 2 0

S M A R t P h O N e

I N t R O D U C I N G

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05

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Table of ConTenTs

Hardware features

Key features

Potential users and value proposition

BlackBerry smartphone comparison

Troubleshooting

Activity

Glossary

Resources

RIM Confidential and Proprietary Information – Approved Third Parties. Content and software may not be exactly as described or pictured and are subject to change.

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

FRONT BACK RIGHT SIDE LEFT SIDE TOP

Hardware feaTures

Click the menu item to change the smartphone view.

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

FRONT

BACK RIGHT SIDE LEFT SIDE TOP

Click the menu item to change the smartphone view.

Hardware feaTuresI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

FRONT

BACK

RIGHT SIDE LEFT SIDE TOP

Click the menu item to change the smartphone view.

Hardware feaTuresI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

FRONT BACK

RIGHT SIDE

LEFT SIDE TOP

Click the menu item to change the smartphone view.

Hardware feaTuresI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

FRONT BACK RIGHT SIDE

LEFT SIDE

TOP

Click the menu item to change the smartphone view.

Hardware feaTuresI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

FRONT BACK RIGHT SIDE LEFT SIDE

TOP

Click the menu item to change the smartphone view.

Hardware feaTuresI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

Key feaTures

Click the menu item to learn more about some of the key features of the BlackBerry 9720 smartphone.

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

blaCKberry 9720 smarTpHone users and value proposiTion

The BlackBerry 9720 smartphone is designed for users who want a smartphone that combines the QWERTY keyboard with a touch screen, and includes the core features of BlackBerry 7.1. These users also want features such as social networking applications, BBM, Internet access, and multimedia support to help them stay connected with everything that matters.

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

blaCKberry smarTpHone Comparison

To view details, click the buttons.

Design

Wireless connections

Media

Software

BlackBerry Bold 9900/9930 smartphones

BlackBerry 9720 smartphone

BlackBerry Curve 9320 smartphone

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

TroublesHooTing

Troubleshooting the BlackBerry 9720 smartphone To view details, click the buttons.

Click the following to see how to resolve common troubleshooting issues.

Switching smartphones

Email setup

BlackBerry ID

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to switch smartphonesTo view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

To switch smartphones, use the BlackBerry Desktop Software or, to switch from a smartphone running BlackBerry 7 or later to another smartphone running BlackBerry 7 or later, use a media card.

To switch BlackBerry smartphones using a media card, a BlackBerry smartphone user must save the data to the media card and then restore it on the new BlackBerry smartphone.

To see how to switch BlackBerry smartphones using a media card, click the icon.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to switch smartphones. To view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

To switch smartphones, use the BlackBerry Desktop Software or, to switch from a smartphone running BlackBerry 7 or later to another smartphone running BlackBerry 7 or later, use a media card.

To switch BlackBerry smartphones using a media card, a BlackBerry smartphone user must save the data to the media card and then restore it on the new BlackBerry smartphone.

To see how to switch BlackBerry smartphones using a media card, click the icon.

To view the job aid, click here.

1. On the home screen, tap the Setup icon.

3. Tap Using a Media Card.

2. On the Setup tab, tap Device Switch.

4. Tap Save Data.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to switch smartphones. To view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

To switch smartphones, use the BlackBerry Desktop Software or, to switch from a smartphone running BlackBerry 7 or later to another smartphone running BlackBerry 7 or later, use a media card.

To switch BlackBerry smartphones using a media card, a BlackBerry smartphone user must save the data to the media card and then restore it on the new BlackBerry smartphone.

To see how to switch BlackBerry smartphones using a media card, click the icon.

To view the job aid, click here.

5. In Save Data, check Save Emails or uncheck to not include emails.

7. Create a password for your backup data and tap Save.

6. Tap Continue.

8. Tap Perform Security Wipe or Return to Setup.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to set up an email accountTo view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

To set up an email account, the BlackBerry smartphone user must complete the following actions:

•Set up a BlackBerry email address or associate an existing email address.

To see how to set up a BlackBerry email address or associate an existing email address, click the icon.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to set up an email account. To view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

To set up an email account, the BlackBerry smartphone user must complete the following actions:

�Set up a BlackBerry Internet Service account.

�Set up a BlackBerry email address or associate an existing email address.

To see how to set up a BlackBerry email address or associate an existing email address, click the icon.

To view the job aid, click here.

1. On the home screen, tap the Setup icon.

3. Tap Internet Mail Account.

2. On the Setup tab, tapEmail Accounts.

4. Tap Set up another email account.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to set up an email account. To view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

To set up an email account, the BlackBerry smartphone user must complete the following actions:

�Set up a BlackBerry Internet Service account.

�Set up a BlackBerry email address or associate an existing email address.

To see how to set up a BlackBerry email address or associate an existing email address, click the icon.

To view the job aid, click here.

5. Tap the email account type.

7. Tap Continue.

6. Enter your email address and password.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to set up a BlackBerry IDTo view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

When you create a BlackBerry ID using your smartphone, you can use any email address you would like to for your BlackBerry ID. If you have a username and password that you use for email addresses on your smartphone, that username is different from your BlackBerry ID.

To update your BlackBerry ID information, click here.

To see how to set up a BlackBerry ID, click the icon.

To view the job aid, click here.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

The BlackBerry smartphone user does not know how to set up a BlackBerry ID. To view details, click the buttons.

Switching smartphones

Email setup

BlackBerry ID

You will be asked to create a BlackBerry ID account during the setup process on your smartphone. You can use any email address you would like to for your BlackBerry ID. If you have a username and password that you use for email addresses on your smartphone, that username is different than your BlackBerry ID.

To update your BlackBerry ID information, visit https://blackberryid.blackberry.com/bbid/login/

To see how to set up a BlackBerry ID account, click the icon.

To view the job aid, click here.

1. Tap Create New icon.

3. Tap Submit.

2. Enter your login information.

TroublesHooTingI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

aCTiviTy: idenTifying THe feaTures of THe blaCKberry 9720 smarTpHoneI n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

Which of the following features are available on the BlackBerry 9720 smartphone?

Select the correct answers by checking the boxes next to the features. When you are finished, click the Check Answer button to see how you did.

QWERTY keyboard

Compact physical keyboard

Touch screen

512 MB application storage

Micro HDMI port

Micro-USB port

2 MP front-facing camera

5 MP rear-facing camera

FM Radio

480 x 360 pixel LCD display

GPS technology

3G Push to Talk

Dedicated BBM key

Trackpad

512 MB RAM

1 GB RAM

glossary

edge

edof

gprs

gps

Hdmi

lCd

nfC

sim

Enhanced Data Rates for Global Evolution

extended depth of field

General Packet Radio Service

Global Positioning System

High-Definition Multimedia Interface

liquid crystal display

Near Field

Subscriber Identity Module

Acronym Expanded form

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

resourCes

You can view the following resources that are available for the smartphone.

View instructions on how to perform tasks, and learn more about the features of the BlackBerry smartphone.

Learn about the media types supported on the BlackBerry smartphone.

user guides

supported media types on blackberry smartphones

docs.blackberry.com

docs.blackberry.com

User Guides

Resolve the top troubleshooting requests from BlackBerry smartphone users

Search for information and resolutions to BlackBerry smartphone issues.

blackberry Troubleshooting Toolkit

Knowledge base

www.blackberry.com/troubleshootingtoolkit

www.blackberry.com/btsc

Websites

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

resourCes

Watch how-to videos, find product documentation, and learn tips and tricks.

View videos and demos on BlackBerry smartphones.

View the available BlackBerry resources.

Follow the official Twitter support account of BlackBerry.

Gain new knowledge and learn some of the cool tips and tricks to help you get the most out of your BlackBerry smartphone.

blackberry 101

official blackberry Channel on youTube

Help me

@blackberryHelp on Twitter

inside blackberry Help blog

www.blackberry.com/blackberry101

www.youtube.com/blackberry

www.blackberry.com/helpme

www.twitter.com/blackberryhelp

helpblog.blackberry.com/

Websites

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.

legal noTiCe

© 2013 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around a world. HDMI is a trademark of HDMI Licensing LLC. UMTSis a trademark of European Telecommunications Standard Institute.. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation is provided "as is" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction.

I n t r o d u c I n g t h e B l a c k B e r r y 9 7 2 0 s m a r t p h o n e

V. 1.0 | July 2013 | Research In Motion Ltd.