Introduction

rehabilitation services

content• Communication methods for the managers• Importance of the communication methods• Internal relationships• External relationships• Steps to plan and implement change• Strategies and methods to influence change and minimize conflicts.• Planning and implementing change• Strategies and methods of implementing change• Managers role in conflict management• Ethical issues in heath care organization• How ethical issues alter change • Financial and human resources control •

Methods of communication

• Written communication • Oral communication • Face to face communication• Internet communication

Importance of the methods of communication

The method of communication will be very vital in the following ways:-

• Strong relationships • Clear expectations.• Future reference.• Strong work teams • Ideas and innovation

Internal relationship

Internal relationship enhances respect and cooperation between all the department in the organization. The relationship can be established in the following ways:-– Incentives– Special events.– Effective communication

External relationship

The organization has to interact with external stakeholders during the course of it operations. The interaction can be in the following ways:-– External communication.– Clients treatment– Strategic partners– Cooperate social investment

Planning and implementing changeThese are the steps that the organization will use to implement change:-

• management support for change• Case of change.• Employee involvement• Communicating the change• Implementation.• Follow up.• Removing barriers• Celebrate

Strategies and methods of implementing change

The strategy of implementing change:-• All the stakeholder must be involved.. • Remedies to resistance of change.• change the culture or change the change the

change .• Follow-ups• Commitment of persons at the top management. • Pain drive change• Rewarding

Managers role of in conflict management

Conflicts are part of individual relationship and organization. For an organization to mature it productivity the conflicts must be resolved. The conflict can be solve using the following strategies:- • Preventive strategy• Reactive strategy• Key learning

Ethical issues in health care organizations.

Many ethical issues arise from patients health care. These ethics are:-

• Patients welfare.• Therapies.• Sexual harassment.• Provided information.• Transition of diseases.

How ethical issues may alter change

• Financial resources• Fear,• Poor service delivery • Time consuming • Support for ethical issues may be limited among the

employees.

Financial and human resource control

financial and human control contribute to :-• Training of staff• Estimate of capital requirement• Management of cash.• Recruitment

Environmental factors that influence outcomes of healthcare and quality within an organization

• Pressure to reduce cost yet improve quality.• Growing number of elderly patients.• Increased demand in healthcare and facility

use patterns.• Need to adopt costly but effective new

medical technologies.• Mounting demand to increase patients

satisfaction

How change will be tracked and implemented

• The evaluation process must be thought though from the start.

• Adequate findings must be set aside for evaluation.• Measuring indicators of progress, including progress

towards target.• Assessing whether the changes were a result of the

intervention.• Assessing how well various aspects of the strategy

were perceived to work from the point of view of professionals from all sectors and by communities.

References• Kane, R. A., Kane, R. L., & Ladd, R. C. (2010). The heart of long-term

care. New York [u.a.: Oxford Univ. Press. • Hunter, A. (1990). Policies and procedures for long term care

dietetic services. Rockville, Md: Aspen Publishers. • Pratt, J. R. (2013). Long-term care: Managing across the continuum. • Goldsmith, S. B. (2013). Long-term care administration handbook.

Gaithersburg, Md: Aspen Publishers.• Miller, E. A. (2001). Federal and state initiatives to integrate acute

and long-term care: Issues and profiles. Huntington, NY: Novinka Books.

• Lambert, J. V. (2004). Long term care in Maine: Home and community-based services. New York: Novinka Books.