In the digital world in which we now live, marketing is all about the Four ‘E’s:

1. Customer Experience2. Being Everywhere your customers are 3. Providing a platform for an Exchange of views 4. Facilitating customer Evangelism

Customers no longer wait passively for your marketing. They actively seekimmediate answers to their needs; they want more information, instantly.

The key to customer engagement in this climate of instant gratification is to add value that makes their lives easier.

The use of digital media is not the only answer... it often works best when integrated with your traditional business practices and response channels.

Leaders in digital transformation;as we look to the future, we continue to respect the past

Mobile | Digital | Traditional

Why we exist

Cloud MSN makes it easy for you to capitalise on every business

opportunity by bringing together the right experienced team,

coupled with innovative solutions to support you in:

• Engaging with your loyal customers to build long-term

relationships

• Enhancing your service to stand-out from your competitors

• Maximising the efficiency of your processes and reducing costs

• Maintaining and growing your current business

• Generating new business opportunities

What we do

We provide integrated marketing solutions that work in partnership with your

existing processes and marketing platforms, expanding on what you do well.

• We build smartphone apps to take advantage of the unique marketing

opportunities presented by the tens of millions of smartphone devices currently in

use in Australia. Our typical applications can:

• Digitise communication strategies such as building staff engagement

• Streamline orders and bookings through simple mCommerce solutions

• Heighten customer loyalty with easy-to-use digital loyalty programs

• We develop integrated web solutions that provide a powerful touch-point for

present and future customers to learn more about your products and services.

• We provide end-to-end traditional print and direct mail services, to heighten the

efficiency and effectiveness of your mobile and digital platforms.

How we do it

• We stay abreast of the latest digital innovation and developments.

• We listen in order to learn, which enables us to understand your business as a

whole and ensure your complete business needs are met.

• We build modular, customisable solutions through to bespoke enterprise solutions

using fit-for-purpose software platforms. Many of our solutions give you flexibility

to update content through a content management system, ensuring optimal

future saliency and relevancy.

• We have an open, collaborative and honest approach to business – trust is

everything.

• We are with you on the journey. Our Australia-based team of professionals give

nationwide coverage and ongoing support whether you’re looking for an app, a

website or traditional print and direct marketing.

Allowing you to…Expand on what you do well!

Our mission is to make you, our client, the best you can be. We do this through a

combination of:

• Expediting current process timelines to increase business efficiency

• Reducing costs

• Enhancing customer satisfaction levels by offering added value and ease of

interactions/transactions, to achieve associated increases in engagement and

retention

• Optimising communication channels for both internal and external stakeholders

• Maximising data integrity and efficiency of transfer

• Recognising that your customers experience your brand in both traditional and

digital environments, and capitalising on this by integrating BOTH into your

ongoing marketing and sales strategies

Services to digitiseyour traditional processes

Expert businessdevelopment professionals

Complete business solutionsincluding loyalty, mCommerce,

digital integrations & more

Bespoke mobile appdevelopment

and management

Digital marketing teamfor all your web and

search needs

Print and direct mail services supported by our strategic

supply chain

Graphic design andbrand development

packages

Fully-managed onlinemarketing portal

(Cloud Assist)

.

What our customers say

Mitch WitheringtonFundraising & Philanthropy Manager

Wesley Mission

The team at Cloud MSN have been fantastic. The quality of service is phenomenal, and their attention to detail, along with their willingness to go the extra mile for their clients,

means we can confidently throw them challenge after challenge and know we’ll get the best possible result. Having

the right partners on board is vital for any organisation, and Cloud MSN have proven their worth time and again.

“ “

Your national team

The Cloud MSN Support Team is your team’s ‘back-up’. We are here to help you eliminate workflow bottlenecks and get your communications into the hands of your audience on time and on budget.

Simon LalorFounder and Managing Director

Hans SwartzBusiness Manager

Rob DaveyBusiness Development Director

Edwina KellyGraphic Designand Brand Consultant

Anthony GrimaDigital and Mobile Marketing Analyst

Adair JengSenior Application Developer

Luke GunstreamMobile Application Specialist

Emma RichardsonOffice Manager and Quality Control

Sarah BradyClient training and Technical Support

Learn more today…

We are happy to provide you with a no-obligation, free

consultation with recommendations!

• Detailed recommendations customised to your business

needs

• Project management from inception to delivery with

regular checkpoints and open communication

• Australia-based helpdesk available to all customers

• Flexible approach - if we can, we will!