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Introduction to Community Manager Reports. Community Manager Reports. Community Managers and Group or Space owners. Who is it for?. Integrates easy-to-use charts into the Jive experience that show how communities are growing and behaving. What does it do?. - PowerPoint PPT Presentation
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Introduction to Community Manager Reports
Who is it for?
Community Manager Reports
Community Managers and Group or Space owners
What does it do?
Integrates easy-to-use charts into the Jive experience that show how communities are
growing and behaving
Free add-on to Jive 4.5.7 or 5.0.1
How do I get it?
Navigation in 5.0
Top-level Community Managers have new menu option.
Owners of Groups or Spaces have new tab.
Navigation in 4.5
Top-level Community Managers have new menu option.
Owners of Groups or Spaces have new tab.
DashboardsPlaces Dashboard• User Adoption & User Leaderboard• Content & Answered Question trends• Links to detailed Reports• Specific to the Group or Space• For use by Group/Space owners
Global Dashboard• User Adoption & User Leaderboard• Content & Answered Question trends• Profile Completion• Places Activity• Links to detailed Reports• For use by global community
managers
User Adoption Charts
• Total Users (Global charts only)– All system users who have not been disabled.
• Active Users– Users who have viewed at least one item in the previous 30 days.
• Participating Users– Users who have commented, liked, rated/voted, edited, or created content in
the previous 30 days.
• Contributing Users – Users who have created new content in the previous 30 days.
Latest Values
Data can be global or specific to a Group or Space
Content Charts
Latest Values
Data can be global or specific to a Group or Space
• Total content: documents, discussions (includes questions), blog posts, polls, ideas and videos– Ideas and Videos optional
• Other custom content types are not included
Question and Answer Charts
Latest Values
Data can be global or specific to a Group or Space
Answered Questions– Total numbers of questions
asked, questions with at least one response, questions with a helpful answer, and questions with a correct answer
Average Question Response Times- For each day the average length
of time questions were outstanding prior to receiving a first response, first helpful answer, or correct answer on that day
Profile Completion
Percentage of users with completed profile fields
– Avatar and Profile Image percentages always displayed– Top 8 other non-required attributes also shown (top 4 on
dashboard)– Hover over percentage displays absolute number of users who
have completed that profile element– Included in Global Report only
Places Activity
Top Places– Based on Views over selected time period– Names of Secret Groups are not shown if the user looking at the
chart does not have permission to see them– Included in Global Report only
Define filters on searchable profile fields• User charts: Active, Participating & Contributing users that match filter• Content charts: content created by people that match filter• Question charts: questions asked by people that match filter• Profile charts: profile completion by people that match filter• Places Activity charts: top places for people that match filter
Report on Subsets of Users
Filtering Examples
Show All Content in Group (no filter)
Show All Content in
Group Created by Engineers
Show All Content in
Group Created by Engineers
also in PA office
Date Controls
• All charts default to last 90 days• Time range for reports can be changed to last 7, 30, 90 days
or last year– Users, Content and Question charts simply show more or less history– Places Activity charts show top places based on views over the time
period selected– User Leaderboard & Profile Completion charts are not impacted by
date range selection
Include Subspaces
• By default, Reports at the Space level reflect content and user activity in that Space only and NOT subspaces– Each subspace has its own set of Reports
• If the Include Subspaces flag is checked the Reports reflect the content and activity in the current Space plus all of its subspaces
Export
• All charts may be exported as CSV• Exported data is based on same date ranges and filters
as displayed chart• In some cases, slightly more information is included in
the export than in the displayed chart– Profile Charts: all non-required profile field percentages– Places Activity charts: top 1000 places; also show place owners– User Leaderboard: top 1000 people – Question Response times: averages in hours instead of days
Chart FeaturesIntegrated
Help
Tooltips
Add/remove items from
chart
Zoom in on portions of chart by dragging mouse
The new way to business.
Community Manager Reports Details
Jive Engage Platform
Jive Analytics Database
Web App
CMRPlugin
• CMR is distributed as a plugin for Jive 4.5.7 or 5.0.1
• CMR uses the Jive Analytics Database
• CMR data is updated once per day
