2013

Stahl, John

Mopar CAP

8/2/2013

Introduction to DealerCONNECT Instructor Guide

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Table of Contents

Title Page 1

Table of Contents 2

Course Description 3

Student Profile 3

Course Objectives 4

Course Materials 4

Hardware and Software 4

Course Flow 5

Agenda 6

Classroom Setup 7

Introduction 8

Lesson One 10

Activity One SID Request Form 11

Lesson Two 12

Activity Two 13

Lesson Three 14

Activity Three 15

Lesson Four 16

Activity Four 18

Lesson Five 19

Activity Five 20

Conclusion 21

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Course Description

Length: 6  Hours  Skill Category: 1  Core Level: 1  Prerequisites: None  Equivalencies: None

This course is included in a college level course that is a prerequisite for all other

program courses. The program Automotive Technology Mopar CAP is a degree level program

offering an Associates Degree in Science. Students study automotive technology from a

systematic approach and the program is aligned with the national accrediting body the National

Automotive Technicians Education Foundation (NATEF). Introduction to DealerCONNECT is

used during the first week of class in the program. The manufacture does not provide training on

using the website for new users. This course was developed for students that have not had access

to the website and will be required to use it through out the program. The website is used by the

manufacture as a portal to all communications from service manuals to training. This course

covers information from how to sign in, to navigation through the website. Information on how

to access the Chrysler Academy is included and training courses will be opened at the conclusion

of the course.

This lesson plan provides an agenda for class time and lab time. The course consists of

approximately 70% hands-on training.

Student Profile

Students in this course will have tested college level on placement exams or have

previous college course work. Students have passed an interviewed for the program after

applying and being screen by admissions. Students are required to be eligible for employment in

industry and pass a background check and drug test. Student population varies greatly in age,

race, and gender as demonstrated by the chart below. While demographics are diverse the

primary age range is between 21 to 25 and male. Students primarily meet face to face and this

will be their introduction to the online component of the program.

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Course Objectives

1. Students will be able to access the login page for DealerCONNECT and login with

their student ID.

2. Students will be able to navigate to the service tab and select TechCONNECT.

3. Students will be able to look up the service information, Technical Service Bulletins,

and Engineer Assistance for a composite vehicle.

4. Students should be able to access eFiles and documents from the main page of

DealerCONNECT.

5. Students will access the Chrysler Academy and enroll in the first introduction course

for certification.

Course Materials

This Lesson Plan is intended to be used with the following materials:

• Instructor Courseware Package

• Projector

• Curriculum Guide

• Lesson Plan

Hardware and Software

The following hardware and software is required for this course:

• Laptop computer to display the PowerPoint slide presentation

• Computer screen projector to display the PowerPoint slide presentation

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Course Flow

This is a one-day course lasting between 5 and 6 hours. This course will be to help students login to DealerCONNECT for the first time. DealerCONNECT is Chryslers portal to all things related to vehicles operations and information. This course is designed to allow students to have time to explore the features and navigation of the site as well as link to the Chrysler Academy.

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Time Lecture Demo Activity

30 Minutes

Inform students of propose of the current instruction and prep them for the activities.

None Hand out Student ID (SID) Request forms.

20 Minutes

Instructor will demonstrate to students how to access DealerCONNECT and get to personal information and alerts. Instructor will cover updating information and alerts.

Login to DealerCONNECT.

None

10 Minutes

Break None None

50 Minutes

Instructor will guide students to access DealerCONNECT. Instructor will assist students to update their contact information and dealer assignments. Students will then set up email preferences and alerts.

None Students Access Website and perform basic functions.

10 Minutes

Break None None

30 Minutes

Instructor will explain what each tab is and the content in them. Instructor will then talk about other content areas on site and access eFiles.

Instructor will use projector to demonstrate content.

None

20 Minutes

Instructor will guide students None Students will be allowed to explore content areas on DealerCONNECT.

30 Minutes

Instructor will cover TechCONNECT.

Instructor will use projector to demonstrate TechCONNECT

Students will be asked to look up service information on a classroom vehicle.

30 Min None None Lunch

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Time Lecture Demo Activity

20 Minutes

Instructor will demonstrate how to access Chrysler Academy. Instructor will teach students how to develop a training plan.

Instructor will use projector to demonstrate Chrysler Academy.

None

30 Minutes

None None Students will generate a lesson plan

10 Minutes

Break None None

50 Minutes

Instructor will have Q&A. None Students will accept enrollment in first course in the training plan.

Classroom Setup

This class should be conducted in a computer lab. All students should have access to a computer

that is Internet accessible. Students may also bring their own laptops to the class. Students should

be informed that DealerCONNECT is designed to work with Microsoft Internet Explorer 8.0 and

Windows Operating System.

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Introduction

INSTRUCTOR OBJECTIVES

• Introductions

• Hand out Curriculum Guide and SID Request

• Present:

– Objectives

– Acronyms

MATERIALS

• Name tent cards

• Projector

• Laptop computer with Internet access

VISUALS

• Student learning objectives

• Course PowerPoint

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INSTRUCTOR NOTES

• When prepping for this class, always check the DealerCONNECT for any

updated information or tips and tricks from the development group or other

instructors

• Introduce yourself to the class and identify the course

• Distribute the course materials (Curriculum Guide and SID Request)

• Discuss the course objectives

• Explain that this course is part of a series and provides the fundamentals building blocks

required to be successful in later courses in the curriculum

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Lesson One

Instructor Objectives

• Demonstrate how to access DealerCONNECT

o Using Internet Explorer

o Demonstrate how to put website address in browser

Classroom

• SID Request Forms

• Computer Lab

• Laptop Computer and Projector

Method

• Lecture using PowerPoint and laptop for demonstration

Instructor Notes

Lecture and demonstrate

• How to launch browser

• How to put address into browser

• What the home screen for DealerCONNECT looks like

• Password Help

• Site Status

• Help Desk

• Terms of Use

• User ID

• Password

• Dealer Code

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Please Print Clearly

Name: ____________________________________________________

SSN: ____________________________________________________

Date of Birth: ____________________________________________________

Address: ____________________________________________________

____________________________________________________

Email:

____________________________________________________

Phone: ____________________________________________________

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Lesson Two

Instructor Objectives

• Setup Student Accounts

o Add Users and have them complete their information

o Collect forms for records

Classroom

• SID Request Forms

• Computer Lab

• Laptop Computer and Projector

Method

• Lecture using PowerPoint and laptop for demonstration

Instructor Notes

Lecture and demonstrate

• What home screen looks like

• What information is on the screen

• What major sections on the home screen

• What the Tabs are

• Announcements

• Technical hints

• Help Desk and Maintenance

• Search bar

• Personal information

• How to edit personal information and set up preferences

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Activity Two

Setup Student Account Information

Instructor Guided

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Lesson Three

Instructor Objectives

• Demonstrate how to access Tabs and eFiles

o Using Internet Explorer in DealerCONNECT

o Demonstrate Navigation in DealerCONNECT

Classroom

• Computer Lab

• Laptop Computer and Projector

Method

• Lecture using laptop and projector for demonstration

Instructor Notes

Lecture and demonstrate

• Click on each Tab to show navigation

• Access Email

• Access eSupport

• Access My Dealership

• Access eFiles

• Search Bar

• Mopar Technical Service

• Communications

• Warranty Bulletins

• Warranty Glovebox

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eFiles Activity

Activity One

1. Access eFiles on DealerCONNECT

2. In search bar type “star” and press enter

3. From results find ‘STAR CENTER NEWS NO.70’

4. Click on the link for the News letter

5. Find the information on ‘Passive Entry’

Activity Two

1. Access eFiles on DealerCONNECT

2. Access ‘Mopar Technical Service’

3. Select ‘Warranty Bulletins 2013’

4. Select the link for ‘Level 2 Technical Training Exemption Criteria’

5. What does the Dealers TASC number have to be lower than?

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Lesson Four

Instructor Objectives

• Demonstrate how to access TechCONNECT

o From Service Tab

o Demonstrate how to access vehicle information

Classroom

• Computer Lab

• Laptop Computer and Projector

Method

• Lecture using laptop and projector for demonstration

Instructor Notes

Lecture and demonstrate

• Items on Service Tab

• Repair Information Section

• Vehicle Information Plus (VIP)

• Service Tolls and Equipment

• TechCONNECT Home

• TechCONNECT Search

• Search by Year/Model/Engine

• Search by VIN

• Service Info

• Service Bulletins/Recalls

• Wiring

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• Other Tabs for Pre-2006 Models Only

• STAR Center News

Special Notes

• Due to the large quantity of information Instructor should keep the course on task

• Many questions about the information contained in TechCONNECT will be covered in

further classes

• TechCONNECT contains information as far back as 1992, however this information is

not complete

• 1998 started the full migration to digital delivery

• All service information from 2004 and up is only available digitally

• Information prior to 2004 was scan into PDF format and can suffer from quality issues

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Service Information

Year/Model/Engine Search

Year:

Model:

Engine:

Service interval for the transmission

VIN Search

17 digit VIN

Service interval for the transmission

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Lesson Five

Instructor Objectives

• Demonstrate how to access Chrysler Academy

o Using Internet Explorer

Classroom

• Computer Lab

• Laptop Computer and Projector

Method

• Lecture using laptop and projector for demonstration

Instructor Notes

Lecture and demonstrate

• How to navigate to Training Tab

• How to access Chrysler Academy Learning Center

• Home Page (ensure to allow pop-ups for site)

• My Training Status

• My Curriculum

• My Certification Plan

• My schedule

• Launch My Curriculum

• Navigate to my Skill Area Core

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Activity Five

Chrysler Academy

Students Enroll in Level 0 Course

Role of a Service Technician

Students Complete Training Plan

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Conclusion

Instructor Objectives

• Answer questions from students

Classroom

• Computer Lab

• Laptop Computer and Projector

Method

• Lecture

Instructor Notes

Lecture

• Must complete class with in one week

• Classes open as they complete the last

• Classes will be from training plan

• Manager receives email when classes are started and completed