Introduction to Microsoft Lync Steve Tassell Unified
Communications Product Manager United Kingdom
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Microsoft Business Productivity Infrastructure The Cloud On
Your Terms Best Productivity Experience Across PC, Phone, and
Browser On-premises Online Unified Communications Business
Intelligence Enterprise Content Management Collaboration Enterprise
Search Unified Business Platform
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What your Employees Experience Today Current communications and
collaboration experience Source: Ideal Communications and
Collaboration Research by Microsoft, 2009
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What is driving Employees to be Overwhelmed Shifting workforce:
growing trend for flexible working Work from home: equity between
office and remote working Overwhelmed: Businesses average more than
six communications devices and almost five communications
applications per employee Frustrated: Collaboration inefficiencies
waste up to 25% of staff time Mobile phone = New PC: 600 million
smart-phones will be used for business in 2011 Virtual meetings on
the rise: Videoconferencing technology could replace 20% of
business travel WW Growth in Workforce Distribution Lack of
Technology Integration Demand for New Modalities
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What Employees Want Ideal communications and collaborations
experience
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Authentication Administration Storage Compliance Authentication
Administration Storage Compliance Audio Conferencing E-mail and
Calendaring E-mail and Calendaring Web Conferencing Web
Conferencing Telephony Video Conferencing Video Conferencing Voice
Mail Instant Messaging (IM) Common Communication Silos
Authentication Administration Storage Authentication Administration
Storage Authentication Administration Storage Authentication
Administration Storage Authentication Administration Storage
Authentication Administration Storage Authentication Administration
Storage Authentication Administration Storage Authentication
Administration Storage Authentication Administration Storage
Authentication Administration Storage Authentication Administration
Storage Authentication Administration Storage Authentication
Administration Storage Telephony and Voice Mail Telephony and Voice
Mail Instant Messaging E-mail and Calendaring Unified Conferencing:
Audio, Video, Web The Microsoft Communications Offering On-Premises
In the Cloud
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In the next decade, sweeping technology innovations driven by
the power of software will transform communications. Bill Gates,
October 16, 2007 Microsoft Office Communications Server 2007
Launch
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Announcing Microsoft Lync 2010
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Connecting People in New Ways
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Lync Connects People in New Ways, Anytime and Anywhere Access
messages through your PC, mobile device, or the WebConnect in real
time across devices from a familiar interface PC Web Mobile
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Redesigned Client Lync 2010 Key Features Contact Cards Unified
Contact Store Activity Feeds Fast Search Skill Search Frequent
Contacts Conversation View Social Connector Provide best-in-class
end user experience and drive adoption
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Unified Conferencing Key Features Single client Join
reliability PSTN conferencing features Rich conferencing experience
Panoramic HD video Desktop & Application sharing Reach client
Infrastructure consolidation Video interop with Polycom, Radvision
and Tandberg Enhanced audio, video and web conferencing experience
for simple collaboration
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Enterprise Voice Client Improvements Key Features Separate
phone environment Voicemail access Private line Call delegation
Call routing Call quality notification Call park Device transfer
The power of digital communication at your workplace
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Enterprise Voice Server Improvements Key Features Survivable
branch appliance Data center resiliency Call admission control
Announcement service Media bypass E-911 for North America Response
group improvements The power of digital communication at your
workplace.
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Devices Partner Ecosystem Provide customers a wide range of
price points and end point form factors that meet their
communication needs anywhere, whether at home, in the office or on
the road. Larger device partner ecosystem Optimized for Lync 2010
Wide range of devices for multiple needs Expanded IP Phone
portfolio Key voice RFP features support
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Microsoft Lync Server 2010 Integrated conferencing experience
Enhanced 9-1-1 for NA Survivable branch appliances Call admission
control More options for devices (including lower cost) Call park
and malicious call trace Additional data center survivability
options Microsoft Office Communications Server 2007 Anywhere access
IM and rich presence Desktop integration Voice features for mobile
workers Unified messaging with Microsoft Exchange 2007 Audio and
video conferencing Web conferencing (Microsoft Live Meeting client)
Microsoft Office Communications Server 2007 R2 Desktop sharing
Dial-in audio conferencing Higher resolution video Single number
reach Attendant console Response groups SIP trunking Instant
Messaging Unified Conferencing: Audio, Video, Web Telephony and
Voice Mail Lync Server 2010 delivers on Critical Voice
Features
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Reducing Infrastructure Costs A newly streamlined management
infrastructure Simplified topologies Reduced server roles
Virtualization support for all server roles New Deployment Model
Enhanced Planning & Deployment Easy-to-use, Web-based,
scenario-driven GUI Automate repetitive tasks with PowerShell
Enhanced security with Role-Based Access Control Improved
monitoring on services, components, and voice quality Streamlined
Administration & Management Centralized configuration with
Central Management Store Visual infrastructure planning with
Planning Tool Pre-publish topology validation with Topology
Builder
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Cross Platform Support for Lync 2010 Options for those who use
Macs, mobile phones, browsers, and other devices Lync for Mac
Connect with Mac users Lync Mobile, Nokia, other platforms TBA
Communicate through mobile phones Lync Web App Reach through the
browser Polycom, Plantronics, Jabra, Aastra and more Experience
Lync through numerous devices
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Interoperable and Extensible Platform Lync 2010 works with
other Microsoft Applications and third-party vendor technologies
Integrate and Enhance Existing Investments Take advantage of
interoperability to replace, enhance, or add voice options Offer
Choice in Voice Integrate presence with line of business
applications Extend Communications to Business Processes
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Designed for On-premise and the Cloud Predictable costs, fast
deployment, and up-to-date software Hybrid deployment: Lync Server
on-premises (w/ PBX replace) & Exchange and SharePoint Online
Deliver Lync based on your business priorities Conferencing
(A/V/Web) Conferencing (A/V/Web) Voice Instant Messaging PBX
Replace Lync Online (Cloud) Lync Server (On-premises) Post
LaunchN/A
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If you didnt think Microsoft was serious about voice
communications before, you better believe it now. OCSis certainly
going to shake up the market. 36% companies surveyed are already
using OCS as UC client, more than IBM, Cisco and Public IM clients.
Industry Momentum Magic Quadrant for Unified Communications, by
Bern Elliot and Steve Blood, July 28, 2010.
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23
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Whats Driving Adoption? We looked at the alternatives, such as
Cisco, and chose Microsoft because it was half the cost and
delivered twice the functionality. With Lync 2010 we are looking
forward to delivering a leading edge communications service to our
users. Darren Lloyd, IS Manager, Newport City Homes Lync has
enabled us to move from planning to full deployment in a record six
weeks. Weve also been able to fully remove our PBXs while
delivering an end to end secure UC environment. Vicente Fraser,
CIO, London School of Business & Finance "We believe that work
is an activity not a place, Lync enables our people to work
wherever they are Darren Stone, IT Manager West Yorks Fire &
Rescue
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Internal Usage Driving Cost Savings and Learning Improved
Productivity and Greater Flexibility for the Global Workforce Ad
hoc collaborationPlanning MeetingsCustomer MeetingsGlobal
Development Teams Usage (June 2010) Business Value Learning User
education drives the experience Cultural change required to
maximize the return Network planning essential to success Optimized
devices improve user satisfaction
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Before Deploying OCS
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After Deploying OCS
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Beyond Lync 2010 Creating the most desirable productivity
experience Easy administration and reduced costs Deploy on your
terms: Cloud or On-premise Align management experience across MS
stack Reduce costs through common infrastructure Experience that
naturally extends productivity tools Greater Presence info that
protects user focus Increase A\V federation outside your org Expand
support across mobile devices A pervasive, connected meeting
experience Naturally blend presenting and management modes Enhance
media across rooms, desks, and phones Capture content with
immediate playback options
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2010 Microsoft Corporation. All rights reserved. Microsoft,
Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint,
SQL Server, Windows, Windows Live, Windows Mobile, Windows Server,
and other product names are or may be registered trademarks and/or
trademarks in the U.S. and/or other countries. The information
herein is for informational purposes only and represents the
current view of Microsoft Corporation as of the date of this
presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the
part of Microsoft, and Microsoft cannot guarantee the accuracy of
any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO
THE INFORMATION IN THIS PRESENTATION.