Introduction to SAP Solution Manager

8/11/2019 Introduction to SAP Solution Manager

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Introduction to SAP Solution Manager

Page 1Introduction to SAP Solution Manager

Page 2Introduction to SAP Solution Manager

Page 3Solution Manager Definition

Page 4Customers System Landscape


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Page 5Test Your Knowledge

Page 6Increasingly Complex Systems

Page 7Why Solution Manager ?

There are several reasons to implement SAP Solution Manager. First, SAP Solution Manager enables the customer

to have a faster implementation of SAP solutions and helps optimize operations once implementation is complete.

Second, implementing SAP Solution Manager gives the customer access to all available implementation and

upgrade content.

Third, customers have easy access to all support services that are relevant to operations, maintenance, and

improvement activities. This leads to faster issue resolution through close collaboration with Active Global

Support.


Page 9Solution Manager Usage Scenario

There are many scenarios in which SAP Solution Manager can be used. Each scenario occurs inone of the three life cycle phases, implementation, operations, and optimization. This is also knownas the cycle of continuous improvement.

There are six common scenarios for Solution Manager.

They are:

1. Implement SAP Solutions, 2. Monitor SAP Solutions, 3. Manage the Service Desk,

4. Link to SAP Services, 5. Manage Change Requests, 6. Upgrade SAP Solutions


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Page 11Benefits of SAP Solution Manager : 1

Solution Manager provides many benefits for the customer. One of the benefits is more reliableIT solutions. With SAP Solution Manager, companies can minimize risk during implementation andoperation. They can avoid inconsistencies in heterogeneous environments by performing cross-component consistency checks. With the SAP Solution Manager Service Desk, customers can resolveissues quickly. The result is better IT service and less down time.

The tools and content provided by SAP Solution Manager make implementation and changemanagement projects more efficient. Companies can reduce the cost of process design, technical setup,business setup, support and operations, testing, and knowledge transfer. Centralized project handling,blueprinting, configuration, and testing ensure consistency and avoid redundancies, which reduces thecost of implementation projects in multi-component environments.

SAP Solution Manager provides a framework for consistent solution documentation and preservesdocuments for later use, which reduces the costs of upgrades or continuous improvement projects.

Page 12Benefits of SAP Solution Manager : 2


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Another benefit of SAP Solution Manager is faster return on investment. SAP Solution Manager

accelerates implementation and continuous improvement. It provides implementation accelerators and alibrary of preconfigured business processes as a starting point for projects. This means that companiesdon't need to begin from scratch, and can benefit from SAPs business process experience. Content andservices available through SAP Solution Manager such as implementation road maps, best-practicedocuments, and SAP solution management services,speed learning and accelerate projects.

Using Solution Manager can also reduce the cost of operationby providing a central point ofcontrol for multi-component environments. In heterogeneous environments, SAP Solution Manager

facilitates technical and application integration.

Finally, Solution Manager gives the customer more leverage from their IT investments. SAPSolution Manager and integrates with IT landscapes that include both SAP and non-SAP applications.Companies can use it to reduce their total cost of ownership without making major changes to their ITenvironments.


Page 14Summary

Page 15Accelerated SAP (ASAP) with Roadmap

Page 16Accelerated SAP (ASAP) Methodology Defined


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Page 18Standard ASAP Roadmaps

ASAP roadmaps outline the activities involved in implementing, upgrading, or enhancing SAPsolutions. Each roadmap has a set of deliverables, accelerators, role descriptions and additional guides.The five standard roadmaps are listed on this screen.

The Implementation Roadmap for SAP Solutions provide the methodological framework for theproject team during the implementation of an SAP solution.

The Solution Management Roadmap provides a methodology for the implementation of thetechnical infrastructure and its operation.

The Global Template Roadmap describes how to organize and run a project where a corporatetemplate is developed.

The Upgrade Roadmap is designed to help you carry out the customizing activities required for anupgrade.

There are also other roadmaps, such as the Enterprise Portal and Exchange Infrastructureroadmaps, but we do not go into detail on these here..

To learn more about the each roadmap, move your pointer over the name of the item you want to learnmore about.


Page 20Five Phases of the Implementation Roadmap

The implementation roadmap consists of five phases.

The first phase is Project Preparation. This is the initial planning for the customers' SAP project. Theactivities include general project management requirements, an issues management plan, anorganizational change management plan, and the establishment of other policies and procedures forrunning the project.

This phase must be completed before the next phase begins.


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The next phase, the business blueprint phase,comprises activities for aligning the customersbusiness and technical requirements to the SAP standard software. Just as a blueprint of a house is aplan by which an architect conveys the building requirements to the contractor, so the business blueprintin ASAP becomes the plan for the eventual configuration of a customers SAP software solution. Thisphase concludes with the approval of a business blueprint document.

The realization phasecomprises the building and testing of the solution as prescribed by the businessblueprint document. Activities in this phase include customizing in the Implementation Guide of theassociated development systems. The realization phase also includes software enhancements, specialprogamming, building and executing test plans, and finally, signing-off the configured system.

During the final preparation phasemany crucial tasks remain, such as acceptance testing of theproduction system hardware, the completion of end-user training, and plans for transfer to the productionsystem.

The final phase is Go Live and Support.During this phase, items such as service level agreements

and help-desk procedures are established and tested. The conclusion of this phase is the hand-over tothe operations and monitoring staff.


Page 22Summary

Page 23The uses of SAP Solution Manager as a tool for implementation of SAP Solutions


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Page 24Project Management in SAP Solution Manager

Page 25Demonstration : ASAP Roadmap : Project Management ActivitiesSteps (with slides) of this demo are shown in a saperate word file attached here with.

Page 26Practice of above Demo only

Page 27Elements of the Implementation Roadmap

This screen describes the various elements of the Implementation Roadmap. These elements are the roadmap

structure, the viewing area and the attachment area.

As the graphic illustrates, the Roadmap Structure is located on the left-hand side of the screen and gives the

project a list of items that outlines what to do and when to do it.

The viewing/text area, on the upper right side of the screen, displays procedural guides, prerequisite information,

and deliverables of the highlighted structure items.

Finally, the attachments areaon the lower right-side of the screen displays various items, such as accelarators,

issues, supplemental documentation, and project team members responsible for the tasks listed in the roadmapstructure.


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Page 28Demonstration : ASAP Implementation Roadmap

Steps (with slides) of this demo are shown in a saperate word file attached here with.


Page 30Features of the Business Blueprint

Page 31Business Blueprint Features

The Business Blueprint Structure is displayed on the left side of the screen. This structure isdeveloped in the business process workshops. All requirements are recorded and associated with astructure item. The content used to establish the structure is found in the Business Process Repository.

The business structure displayed on this screen is based on Business Scenarios. The businessscenarios are defined first. Then, supporting business process groupsare chosen from the BusinessProcess Repository, based on those scenarios.

On the right side of the screen, associated itemsare available to support the line-items in the structureon the left. Additional features, such as project documentation, transaction assignments and graphicalflow of processes are also available.

Once the blueprint structure is finalized, the blueprint documentcan be generated and becomes the

master plan for the realization phase of the project.

Page 32Demonstration : Business Blueprint Features




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Page 34Components of the Configuration Transaction

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Functions of Configuration

Page 36Demonstration : Configuration Process



Page 38Configuration Testing Feature : 1


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Page 39Configuration Testing Feature : 2

Let's walk through the test workflow outlined onthis screen. First, a project structure is createdand test cases are collected. In the secondstep, the collected test cases are assigned todifferent test packages in the project structure.Then, the test packages are given to theassigned testers the project. The test packagesare executed and then the test results areanalyzed.

The benefits of this systems are:

Fast test preparation and execution

A single point of access to the completesystem landscape

Central storage of testing material andtest results

and

Re-use of existing testing material

Page 40Demonstration : Testing Features of Configuration



Page 42Summary

Page 43Solution Monitoring

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SAP Solution Manager During Productive Operations

Once we have a live production system, Solution Manager takes on the role of a central systemthat integrates tools such as system monitoring, business process monitoring and the help desk.

Solution Manager is a powerful tool because it is your gateway to SAP Support. Based on your solutionconfiguration, Solution Manager automatically triggers recommendations for services such as remoteconsulting, self-services, and best practice documents.


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We'll examine these features in more detail.

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Solution Monitoring

The increasing number of IT solutions is a growing challenge for the administration team in acomputer center. As a result, computer center managers demand a monitoring method that is centralized(with all information in one tool), yet can be extended to cover new components.

Instead of classic system monitoring of individual system components, we now talk about solutionmonitoring, where entire business processes can be monitored across multiple components. Thisconcept is realized through the following three monitoring sections within the SAP Solution Manager:Business Process Monitoring, Central System Monitoring, and Service Level Management.

Page 46Monitoring Recommendations


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Page 47Solution Monitoring - Workflow



Page 50Service Desk Features

The service desk offers a complete infrastructure for running a solution-wide support organization at yoursite. Features of the service desk include:

a Message handling process

a Customer solution database

SAP Notes Management

Solution Manager Diagnostics


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Page 51Service Desk Scenarios


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Demonstration : Service Desk FunctionsSteps (with slides) of this demo are shown in a saperate word file attached here with.


Page 55Change Request Management

Page 56Three Tiers ofChange Request Management


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Page 57End-to-End Root Cause Analysis and Solution Monitoring with SAP Solution Manager

Page 58Solution Manager Diagnostics


Page 60Summary

Page 61Module Summary

Documents

Introduction to SAP Solution Manager