INTUITIVE PREEMPTIVE

STRATEGIC

Challenges face commercial property investors at every turn. Instead of fighting the battle on your own, First Asset Management will help you navigate any issues regarding your commercial investment, with a level of preemptive and strategic service that has set new industry benchmarks and earned us multiple awards.

With over 30 years of ‘hands on’ experience as a commercial, retail and industrial property investor, Angelo Efstathis — our Managing Director — has a keen understanding of what it’s like to walk in your shoes. He knows what you expect and how to deliver it.

ENSURE YOUR PROPERTY APPRECIATES IN VALUEThrough strategic planning, First Asset Management removes the stress of commercial investing and ensure your asset sees real growth. We also provide impeccable service, driven by a keen eye for detail and a commitment that you come first.

We base our reputation upon ensuring:

> Your leases are proactively managed

> Your tenants are treated professionally

> Your property issues are attended to swiftly.

STAY AHEAD OF THE GAME BY WORKING WITH THE INDUSTRY FRONT RUNNERS.

FORTNIGHTLY INSPECTIONS WE KNOW HOW YOUR TENANT OPERATES THEIR BUSINESS AND WE WORK TO RESOLVE ALL PROBLEMS AS SOON AS THEY ARISE.

ZERO TOLERANCE OF RENTAL ARREARS CASH FLOW IS IMPORTANT TO YOU, SO WE ENSURE ALL RENTAL PAYMENTS ARE UP TO DATE. SHOULD A VACANCY ARRIVE, WE FILL IT QUICKLY.

REGULAR REPORTS OUR EASY TO UNDERSTAND REPORTS, TAILORED TO YOUR NEEDS, GIVE YOU A TIMELY AND COMPREHENSIVE OVERVIEW OF YOUR PROPERTY.3

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KNOW WHEN THE LANDSCAPE IS CHANGING WE MAKE IT A PRIORITY TO KNOW WHAT’S HAPPENING IN YOUR PROPERTY’S REGION, HELPING TO MINIMISE YOUR EXPOSURE TO POTENTIAL PROBLEMS AND MAXIMISE ALL OPPORTUNITIES.

PROFIT FROM OUR KNOWLEDGE WE MAKE A POINT OF ATTENDING INDUSTRY TRAINING, SEMINARS AND CONFERENCES, TO ADD TO OUR EXTENSIVE KNOWLEDGE BASE, WHICH WE THEN SHARE WITH YOU.

At First Asset Management, we pride ourselves on being proactive. Where other property managers act reactively to problems, we make it our priority to know exactly what’s happening with your property and tenants. As specialist commercial asset managers, we do far more than simply collect rent — in fact, we possess the knowledge and expertise to help you in ways the ‘average’ property manager can’t.

We will:

> Provide advice on lease structures that will see your investment not only retain it’s value, but realise it’s future growth potential

> Negotiate lease terms on your behalf with tenants, ensuring your property’s value is enhanced and not restricted — or worse, devalued

> Work with your tenants in an expert manner, handling all queries and issues in a way that achieves the best possible outcome for all

> Ensure your property is maintained to the highest standards

> Provide advice on rental and sale values, keeping you informed of market trends.

Since the future value of your property is largely dependent upon its management, you simply can’t afford to partner with a non-specialist commercial asset manager.

ASSET MANAGERS LEADING THE CHARGE IN AUSTRALIA.

To ensure your property’s growth, it’s important that your investment is professionally managed through strategic planning. We take these responsibilities very seriously and have listened to what our clients expect, to create a customer charter that puts you and your property first.

YOU RECEIVE REGULAR AND EASY-TO-UNDERSTAND REPORTS Our state-of-the-art adept property management software generates easy-to-read financial reports, supplied to you monthly, along with a written report detailing all recent activity and any critical dates being actioned. This is emailed or posted to you, but can also be easily downloaded from our secure online system. All your information is kept up-to-date and is readily accessible, so that you, your bank, accountant or solicitor can request it at any time.

WE COMMUNICATE EFFECTIVELY WITH YOU AND YOUR TENANTS We also keep in contact throughout the month, in the method of your choice, with feedback from our fortnightly inspections. These inspections give us the chance to communicate regularly with your tenants, building positive relationships and keeping them up-to-date with any issues or maintenance occurring on the property. Tenants are also able to reach us 24/7 with any help desk service requests and we have provisions for after-hours emergency situations.

YOUR CRITICAL DATES ARE ACTIONED ON TIME, EVERY TIME You can rest easy knowing that all critical dates for the lease — including rent and market reviews, rental payments, lease renewals, expiries and options — will always be met. Throughout the negotiation of any lease and reviews, we keep in close contact and work with the tenant under your instructions. When it comes to rental arrears, we have a zero tolerance policy and a clear collection strategy that is immediately actioned.

OVER-DELIVERY COMES AS STANDARD WITH SPECIALIST ASSET MANAGERS THAT STAY AHEAD OF THE CURVE.

Angelo is a third generation property professional and has spent the last 30 years as an active retail, commercial and industrial investor/developer himself. Angelo really knows what it is like to walk in your shoes as a property owner, and has brought together an experienced team of property professionals that will go out of their way to deliver what you expect from an asset manager. That’s his promise to you!

Angelo prides himself on being very ‘hands on’ with his approach to the First Asset Management business and is easily contacted, should you ever need to discuss a matter in respect to your property.

ANGELO EFSTATHIS Managing Director 0418 884 480 | angelo@firstassetmanagement.com.au

FIRST ASSET MANAGEMENT TEAM STRUCTURE.

MANAGING DIRECTOR

ASSET MANAGEMENT TEAM

SENIOR COMMERCIAL ASSET

MANAGER/TEAM LEADER

FAM COMMERCIAL

ASSET MANAGER

FAM COMMERCIAL

ASSET MANAGER

FAM ONE COMMERCIAL

ASSET MANAGER

DIRECTORS

ASSET MANAGEMENT

OPERATIONS RETAIL SERVICES

STRATEGIC PARTNERSHIPS

FINANCE TEAM

FAM FINANCE MANAGER FAM GROUP FINANCE ADMINISTRATOR

FAM TEAM CO-ORDINATOR

FAM LEASING & COMPLIANCE

FAM GROUP PA

FAM GROUP RECEPTIONIST

ASSET MANAGEMENT SUPPORT TEAM

ASSET MANAGEMENT SALES/LEASING TEAM

FAM INVESTMENT SALES/LEASING EXECUTIVE FAM LEASING EXECUTIVE

Our specialist team intuitively know how to add value to your property.

Contact us today for a strictly confidential and obligation-free discussion of your commercial asset management requirements.

P +61 7 3391 9500 F +61 7 3391 9599 E admin@firstassetmanagement.com.au

Suite 2/125 Wellington Road | PO Box 7129 East Brisbane Queensland 4169 Australia

firstassetmanagement.com.au

RISK MANAGEMENT> Documentation trails & controls

> Safe documentation storage processes

> Essential services monitoring

> Compliance management

> Environmental risk documentation

> Insurance process reviews.

FACILITY MANAGEMENT > Fit out co-ordination

> Property handover strategies

> Critical lease conditions report

> Relocations

> Energy management solutions

> Tenant maintenance requests — dealt with quickly & efficiently

> Insurance Claims — efficient lodgement claims process

> Air Conditioning — our experience helps you save on repairs & replacements

> Routine maintenance is monitored, budgeted & completed on your behalf

> Co-ordination, control & compliance management of all contractors

> Control over all contractor’s time, costs & quality of workmanship

> 24/7 emergency maintenance pager service.

TENANT STRATEGY> Tenant retention plans

> Lease incentives & optimisation

> Discounted cash flow analysis of lease offers

> Relocation & renovation plans

> Tenant Mix Analysis

> Lease stability reviews

> Lease negotiation tracker

> Critical lease dates

> Mediation processes

> Fit out approval processes

> Fit out guides to control on site construction.

AN INDUSTRY LEADING TOOLBOX FOR PROGRESSIVE ASSET MANAGEMENT THAT STAYS ONE STEP AHEAD.

‘We deliver the levels of service we ourselves would expect if our roles were reversed — open, honest and direct. Our team see this commitment as being non-negotiable.’ ANGELO EFSTATHIS // MANAGING DIRECTOR

INCOME> Early rent review negotiations

> Market rent analysis of comparable properties

> Income forecasting for each budget year

> Identifying 3rd income streams

> Rent review & option strategies

> Arrears tracking & minimisation

> Rent remitted to your bank account twice per month

> Rentals are secured via our bank trust account.

EXPENDITURE> Outgoings benchmarking annually

> Outgoings recovery & collection estimates

> Expenditure budgets annually

> Expenditure tracked monthly to budget

> Payment of approved invoices

> Suitable quotes obtained for all repairs & maintenance.

LEASE ADMINISTRATION> Rent Review calculations

> Option date notices to tenants

> Rent collection, invoicing & recovery

> Outgoing budgets — both estimated & audited

> End of Financial Year accounting reports

> Insurance renewals & claims

> Daily correspondence & paperwork

> Recovery procedures

> Detailed monthly reports

> Government compliance documentation.

SMART MANAGEMENT OF YOUR MONEY

Managing your money and cash flow is a top priority.

We are transparent and precise in our dealings and attend to more money matters than you might expect.

We will:

> Collect rent and outgoings in accordance with the lease agreement

> Enforce our zero tolerance policy with rental arrears

> Securely transfer funds through our trust account

> Adjust outgoings recoveries at the end of tenancies or outgoings year, and undertake a full annual-audit of outgoings

> Sign off on all accounts for payment in accordance with your instructions

> Make two payments per month of surplus rental income to your nominated bank account

> Recommend potential cost saving measures

> Provide accurate and easy-to-read budgeting and forecasting

> Produce variance reports for budgets at your request

> Ensure your property is adequately insured during the management period and process all claims on your behalf

> Liaise with solicitors on your behalf for lease renewals or any disputes.

DECISIVE MANAGEMENT OF YOUR BUILDING

Our ‘hands on’ approach is focused on ensuring the long-term growth and sustainability of your tenants and your property.

We ensure:

> An initial inspection of your property is carried out to document any issues that could cause disagreements at the end of tenancy

> Our 24/7 help desk service is available to you and your tenants, allowing you to alert us to matters as soon as they arise

> Trusted contractors are provided to complete any maintenance in a professional, cost-effective and timely manner

> All maintenance issues are managed via our Maintenance Manager Software, ensuring risk mitigation. All maintenance issues are logged in, tracked and finalised. This safeguard provides that all maintenance matters are dealt with in a quick, effective way.

> The quality of any work carried out is inspected by your asset manager

> Two quotes are provided for any maintenance above your pre-authorised amount

> Fortnightly inspections are conducted and a comprehensive report is provided at the end of the month

> Recommendations on refurbishments are offered, as required

> ‘Make good’ clauses are implemented as per your lease along with thorough end-of-tenancy inspections

> Asbestos management is discussed, if applicable

> Risk management is discussed with you and a solid risk management strategy implemented, as required.

CONSISTENT MANAGEMENT OF YOUR REPORTS

Everything we do is designed to make life easier for you, including our reporting.

We can provide up-to-the-minute reports on your property at any time, via our adept property management software.

These reports are fully compliant, very easy to read and suitable for use by you, your bank, accountant or solicitor.

End of Month Reports include:

> Details of repairs and maintenance, critical dates and any issues that need to be brought to your attention

> Status of any negotiations in progress

> A financial statement showing all income/ expenditure and clearance dates (mid/ end of month)

> Copies of all creditor invoices each month to ensure total transparency of all expenditure

> Rent reviews with all calculations

> Where applicable, an arrears report with recommended action

> A comparison of actual to budgeted income and expenditure

> A current comprehensive tenancy schedule with identification of vacancy, rent and outgoing shortfall — regularly updated.

Annual Reports (end of financial year reports) include:

> Actual income and expenditure for the year

> A comparison of actual to budgeted income and expenditure for the year

> An overview of the performance of the property, both financially and physically, with recommendations for any improvements that would add value.

SAVVY MANAGEMENT OF YOUR MARKETING

Naturally, we’ll ensure your property maintains its marketing appeal at all times and will keep a keen eye on all tenant’s plans, advising you of any intentions to vacate, long before moving day.

Our fortnightly inspections keep us abreast of everything happening in your property, so should we ever need to find a new tenant, we can begin the process early. We start by tailoring a marketing strategy to suit your premises and your property objectives.

We then engage our experienced in-house leasing team to find the perfect tenant for you, by promoting your vacancy online, via phone canvassing, street walking, direct mail and contacting our extensive database of tenants. By having our own in-house leasing team, we have someone working full-time on leasing your vacancy and we ensure that your important property information is totally secure and never misused.

PROACTIVE MANAGEMENT OF YOUR LEASE

We have a instinctive and keen eye for detail — from your rights and responsibilities as a property owner, to ensuring the terms and conditions of your lease are met.

We focus on:

> Bringing you quality tenants, including re-negotiating leases with sitting tenants to help keep occupancy levels high

> Ensuring all critical dates are met for lease renewals, rent and market reviews

> Offering you advice on structuring your lease to ensure maximum income is achieved

> Preparing all outgoings budgets in accordance with your instructions and relevant legislation

> Maintaining clear and open communication with your tenants and the body corporate (if applicable)

> Conducting fortnightly inspections of your property, immediately reporting any issues that need to be brought to your attention

> Allowing tenants to lodge maintenance requests with us online via our Maintenance Manager Software

> Using trusted contractors for after-hours emergency call outs

> Providing you with your own secure client login to our state-of-the-art asset management system.

PREEMPTIVE ACTION FOR LONG-TERM ASSET GROWTH.

Our fees not only represent exceptional value for money, they are readily recouped in the gains made from your well-managed asset.

FAIR MANAGEMENT FEES We offer an all-inclusive management fee, which is tailored to you and your property, which is a fixed percentage of the gross income collection plus GST*. This includes:

> No renewal fees for sitting tenants (others agents charge a 50% Standard Leasing Fee)

> All quotes arranged at no charge to you

> Full financial reporting for you, your bank, accountant or solicitor, at no extra charge to you

> Twice-monthly remittances at middle and end of month — assisting your cash flow

> Free sale or lease appraisals of your property.

STANDARD SCALE LEASING FEES A success fee, based on the following scale, to be payable upon execution of any new lease, or the tenant taking occupation of the premises, whichever is sooner:

> 1 – 3 year lease: 12% + GST of the gross annual rental (including outgoings)

> Over 3 year lease: 15% + GST of the gross annual rental (including outgoings).

Once you decide to appoint First Asset Management as your new asset manager, we’ll implement a smooth, hassle-free transition from your current property manager.

> Immediately upon engagement, we will write to your tenants and other key stakeholders confirming the new appointment

> During our first week, we will undertake a detailed inspection of all tenancies and immediately inform you of any urgent issues that need to be attended to

> We quickly familiarise ourselves with the lease documentation and ensure that all critical dates have been recorded and are ready to be actioned

> We will ensure your tenants know our processes for communicating any maintenance or arrears issues

> We will set up your management on our financial system and issue you with a unique client login so that you can access your information at any time

> If we are taking over the management from another property manager, we will ensure we have all relevant keys and files transferred immediately.

WE LEAD THE CHARGE IN VALUE, SERVICE & RESULTS.

THE FIRST STEP TO BETTER ASSET MANAGEMENT IS EASY.

Don’t leave your property in the hands of a non-specialist. Contact the First Asset Management team today for a confidential discussion on the goals, and best strategy for your commercial property.

P +61 7 3391 9500 F +61 7 3391 9599

E admin@firstassetmanagement.com.au

Suite 2/125 Wellington Road | PO Box 7129 East Brisbane Queensland 4169 Australia

firstassetmanagement.com.au