Investment Services

Wealth and Investment Management

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Contents

Important information 3

A better vantage point for a clearer picture 5

Investment Philosophy 7

Investment Services 9

– Advisory Services 10

– Discretionary Services 12

– Execution Services 13

Financial Planning 14

Next steps 14

barclays.com/wealth

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Important information This important document explains the service you are being offered. This document must be read in conjunction with the Barclays Wealth and Investment Management Schedule of Fees that details how much the services cost, the Barclays Terms (Wealth and Investment Management), and the relevant application form or forms. Please read these carefully.

Our businessBarclays is a leading global wealth manager. We operate our Wealth and Investment Management division in 20 countries

worldwide. We offer international and private banking, investment management, fiduciary services and brokerage. As a

client you will also have access to the breadth of personal, corporate and investment banking expertise across Barclays.

These services are available to clients who wish to establish an investment portfolio of £500k and above.

Our advisory servicesRestricted advice – we will advise and make a recommendation for you after we have assessed your needs. We offer

advice on limited types of products which we offer from a limited number of companies. You may ask us for a list of the

companies and products on which we offer advice.

Our conduct regulatorThe Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services in the United

Kingdom. This document is designed to meet the FCA’s requirements for information disclosure. It contains information to

help you decide if the services of Barclays are right for you.

Our complaint handling arrangementsIf you wish to register a complaint, please contact us:

in writing at Customer Relations, Barclays, 1 Churchill Place, London E14 5HP

by telephone to +44 (0)207 116 1000

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Your compensation scheme We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the

scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Most types of investment business are covered up to a maximum of £50,000.

Further information about compensation scheme arrangements is available from the FSCS.

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A better vantage point for a clearer pictureAt Barclays, we have been providing individuals and their

families with financial services for over 300 years.

Our innovative, science-based approach enables us to

understand how you feel about investment, by bringing

together insights from leading thinkers in finance and

psychology. By considering both the rational and emotional

aspects of investment, we can build a more accurate portrait

of you as an investor.

Once we have identified how you make financial decisions

and what you want from your wealth, we can create

investment solutions that more closely match your objectives.

We realise that our recommendations need to make sense in

the context of your total wealth strategy. That is why we work

with you to understand your situation and what you want to

achieve – not just with the wealth you invest with us, but also

the assets you hold outside Barclays.

Whatever level of service you require, we believe that no one

is better placed than us to help you manage every aspect of

your wealth. However, you should recognise that there are

always risks in investing. The value of investments can fall and

you may lose capital – we cannot eliminate risk but we can

seek to minimise and manage it.

Investment Services We offer a range of ways to help, based on your requirements.

You can make your own investment decisions with the

added benefit of expert investment advice, backed by our

global research capabilities. If you do not want to make

your own investment decisions, you can let us manage

some or all of your investments for you. And if you want

to trade directly in the financial markets, we will carry out

your instructions quickly and accurately. You can choose

any of these options or combine them to create a solution

that is exactly right for you.

Our Financial Planning service can help to ensure your

holdings are structured in an efficient manner and a clear

plan is established that will help you meet your objectives.

Goals are rarely static, neither is our ability to help you plan.

You will find further details of our Investment Services

on the following pages.

More ways to helpWe also offer a wide range of other wealth management

services. We have summarised these below.

Banking ServicesOur comprehensive banking services will help you manage

your finances effectively, around the world.

You will receive competitive interest rates and 24/7 online

and telephone access to our Banking Office*. We have a

range of products and services, from current accounts to

term deposits, to make managing your money easier.

We also offer traditional and highly sophisticated financing

services for individuals, their companies and trusts, from

straightforward mortgages to complex credit structuring.

Our wide range of lending solutions can help you finance

business opportunities, purchase commercial assets or

generate additional liquidity.

Wealth AdvisoryOur technical expertise and experience can help to better

protect your wealth through tax-efficient trust structures

and insurance solutions. Whether your wealth has come

from a successful business or family inheritance, our Wealth

Advisors provide estate, retirement and financial planning

advice to guide you through the often complex personal

issues that you face. We also offer comprehensive solutions

for employers and corporations, including share plans and

employee benefit trusts.

We are conscious of your need to comply with all relevant tax

laws, which is why we can connect you with some of the best

tax and legal specialists around the world.

Lifestyle Services In today’s busy world it can be hard to find a quiet moment

to think about charitable giving and philanthropy. Where to

start, how much to give, what to choose and how to

achieve the right result are just some of the questions you

may have. Whatever stage you are at, we can help you think

through the issues, set your giving goals, access third party

advisors and guide you to a fulfilling outcome.

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* Open 24 hours a day, 7 days a week except 25 December. Online access may be limited in some countries due to the prohibitive transmission of encrypted data over telephone lines.

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Investment PhilosophyOur advice is based on our unique Investment Philosophy™.

By understanding your financial personality, we can closely

match our investment services to your individual requirements.

At Barclays, we have pioneered the application of behavioural

finance to investing. This discipline looks at how emotional

factors can shape your decisions – and therefore affect your

potential investment success.

Using rigorously tested scientific research, our Investment

Philosophy™ allows us to identify your attitude to risk,

decision style, and your need for stability throughout

the journey. We have developed a unique tool – the

Financial Personality Assessment™ (FPA) – that enables

us to build an accurate and highly detailed profile of your

preferences. This includes your feelings about the

long-term trade-offs between risk and reward, how you

react to short-term gains or losses, and the degree to

which you prefer to avoid or engage in financial markets.

We also consider how you make investment decisions,

including your degree of confidence in financial matters, the

level of advice you require and how much belief you have in

the ability of an investment professional to improve returns.

This information enables us to provide the support and

services you need with a high degree of precision. It also

helps you avoid common mistakes when making investment

decisions, such as buying investments at high prices and

selling low, or letting a focus on short-term losses affect

your long-term gains.

We realise it is important to consider your total wealth, not

just your investment portfolio. This enables us to support

your short-term liquidity needs and lifestyle requirements,

while also taking into account your business and

entrepreneurial investments, and long-term goals.

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Investment Services Whether you are an experienced or first-time investor, we can provide the level of service that suits you.

Advisory ServicesIf you like to make your own investment decisions, our

Advisory Services offer you all the help and guidance you

need to invest effectively. Working in partnership with your

Private Banker, you will be able to make informed choices

about your investments based on our expert research and

knowledge of world markets. You will also benefit from

advice on specific investment ideas, portfolio construction

and innovative investment strategies.

This service is designed for people who prefer to manage

their own investments, while being able to receive ongoing

advice and support. Clients with qualifying portfolios may

also benefit from a designated Investment Advisor to help

look after their assets.

Discretionary ServicesIf you prefer to delegate the management of your

investments to Barclays, our Discretionary Services provide

you with access to the extensive resources of Barclays,

delivered by a Portfolio Manager. Through our experienced

team of Portfolio Managers, located in the UK and globally,

we are able to bring to bear the best of our global research

and investment capabilities on your behalf.

This service is designed to provide a convenient,

low-maintenance solution for the management of your

investments. Whatever the market conditions, we provide

constant oversight and decision-making with a view to

ensuring your portfolio is always in the right place at the

right time. Clients with qualifying assets can also benefit

from a more tailored service provided by a dedicated

Portfolio Manager. We will also keep you fully updated with

regular reports, statements and other information.

Execution Services We can offer experienced investors, who want to trade

directly on the financial markets without the benefit of

advice, access to a global network of institutional dealers

and trading specialists. You can execute simple trades

through your Private Banker.

You should recognise that there are always risks in investing.

The value of investments can fall and you may lose

capital – we cannot eliminate risk but we can seek to

minimise and manage it.

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Advisory Services

Control your own portfolio with professional advice every step of the way.

Our Advisory Services allow you to make your own decisions

and express your personal investment views, while working

alongside your Private Banker. Whether you feel confident

about your own abilities or are relatively new to investing,

we can provide the appropriate level of advice for your needs.

The service is designed to be highly collaborative and all our

recommendations will be discussed with you in detail before

you make the final decision. Our process is designed to

ensure that you fully understand the underlying rationale

and risks involved in any investments you make, including

how they will fit into your overall wealth strategy.

You retain complete control of your portfolio, with the added

benefit of ongoing professional advice and execution, access

to some of the best product providers in the world and

investment solutions that have been pre-screened through

our rigorous selection process. We will alert you to investment

opportunities, trends and themes as they arise and provide

you with proactive advice on the risk rating, asset allocation

and management of your portfolio.

You can cancel the Advisory Services at any time. If you

choose to cancel you will not have to sell your products –

we will offer you the option to move your holdings, where

possible, to another Barclays service or to a third party.

Fees differ between our services and you can find full

details of these in our Schedule of Fees.

Advisory Investment ServiceAt the heart of this service is your Private Banker/

Investment Advisor, who will provide you with ongoing

advice as part of a long-term partnership. This service could

be suitable for you if you want to make your own decisions,

but require broad investment advice that takes into account

your personal circumstances, objectives and risk profile.

As part of the service, we will also make sure that your

chosen assets remain suitable for your needs throughout

the course of your advisory relationship with us.

You can opt to have all your investments managed in

this way or use this service for just some of your assets.

Your Private Banker/Investment Advisor, can help you

decide on the best combination of services to meet your

needs.

Restricted advice – we will advise and make a recommendation

for you after we have assessed your needs. We offer advice on

limited types of products which we offer from a limited number of

companies. You may ask us for a list of the companies and

products on which we offer advice.

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Features at a glance

Constructing your portfolio

• Using the results of your Financial Personality Assessment™,

we can help you create a fully diversified portfolio

or one focused on specific asset classes or

investment themes

• Our rigorous due diligence process looks at conditions

across world markets and identifies the providers

(Barclays or external) that are best placed to take

advantage of these trends

• Our recommendations will utilise the full extent of our

global research capabilities, enabling us to identify

suitable solutions with a high degree of conviction

• We offer you privileged access to investment

opportunities generally not available to individuals

• We also offer access to financial planning experts.

Monitoring your portfolio

• We take an active approach, continually reviewing

providers, fund managers and the specific products

themselves to ensure they are performing as expected,

given the market context

• If there are developments that could affect your holdings,

your Private Banker/Investment Advisor, will alert you and

give advice on what to do, for example, buy more, hold, or

sell, with suggestions on where to reinvest, if appropriate

• Your Private Banker/Investment Advisor, will periodically

review your original objectives to see if they are still

relevant to your needs, taking into account any changes

to your wealth or family circumstances

• We will carry out quarterly reviews of your portfolio

to ensure it remains within its agreed risk profile

• Where appropriate, we will discuss a re-balancing of your

investments with you to help ensure you remain on track

to achieve your financial aims

Portfolio reporting

• You will benefit from an ongoing relationship with your

Private Banker, the frequency and type of contact is up to you

• We undertake a comprehensive review of your

investments every six months, including performance,

risk profile, asset allocation, and a summary of the

investment issues discussed during that period

• We provide annual tax packs showing any capital gains,

dividends and income you have received

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Discretionary Services

For clients who require an actively managed portfolio without the burden of day-to-day decision making.

If you prefer to delegate the management of your

investments to Barclays, our Discretionary Services provide

you with access to the complete resources of Barclays,

delivered by a Portfolio Manager. Through our global team

of Portfolio Managers we are focused on delivering your

investment objectives and financial goals, by bringing to

bear their collective experience as well as the best of our

global research and investment capabilities on your behalf.

Drawing on the strengths of Barclays and using our

state-of-the-art investment techniques, including our

pioneering Investment Philosophy™, we provide a

comprehensive range of investment solutions for our

discretionary clients. These solutions include specialist

investment mandates (including Fixed Income, Equities

and Hedge Funds) or they can be tailored to meet

individual requirements for larger portfolios.

This service is designed to provide a convenient,

low-maintenance solution for the management of your

investments. This enables you to concentrate on your

business or personal interests, confident that your assets

are being professionally managed. Whatever the market

conditions we provide constant oversight and

decision-making with a view to ensuring your portfolio is

always in the right place at the right time. We will also keep

you fully updated with regular reports, statements and other

information.

Features at a glance

Constructing your portfolio

• The Private banker will use the results of your Financial

Personalty AssessmentTM or your individual preferences to

recommend either a fully diversified portfolio or one

focused on specific asset classes or investment themes

• You can choose a target benchmark to assess the

performance of your portfolio against, for example, an

existing stock-market index or a personalised benchmark

• The Portfolio Manager will run your investment portfolio

in line with the investment objectives agreed by you and

set out in a mandate

• Our rigorous due diligence process looks at conditions

across world markets and identifies the providers

(Barclays or external) that are best placed to take

advantage of these trends

• Our recommendations will utilise the full extent of our

global research capabilities, enabling us to identify

suitable solutions with a high degree of conviction

• We offer you privileged access to investment

opportunities generally not available to individuals

• We also offer access to financial planning experts.

Monitoring your portfolio

• The Portfolio Manager will carry out daily monitoring

of positions

• We take an active approach, continually reviewing

providers, fund managers and the specific products

themselves to ensure they are performing as expected,

given the market context

• The Private Banker will periodically review your original

objectives to see if they are still relevant to your needs,

taking into account any changes to your wealth

or family circumstances

• Where appropriate, we will re-balance your investments

with the aim of ensuring your portfolio remains on track

to achieve your financial aims

Portfolio reporting

• We undertake a comprehensive review of your

investments every six months, including performance,

risk profile, asset allocation, and a summary of the

investment issues discussed during that period

• We provide annual tax packs showing any capital gains,

dividends and income you have received

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Execution Services

Quick and convenient investing on an execution-only basis.

For clients who do not require advice and who want to trade

directly on the financial markets we can provide you with

overall market colour, real-time information, trends, market

trading ideas and themes.

You will retain direct control of your investments and can

trade a wide range of securities including single bonds

and equities as well as foreign exchange. Our experts are

connected to a range of brokers and liquidity pools, with

the added benefit of Barclays research, and have the ability

to trade on an extended-hours basis.

Features at a glance

• You have access to a designated multi-asset class

dealing line

• We have direct access to the world’s markets and

will personally execute trades promptly and in line

with your instructions

• You have access to our world-class research

• We provide onshore and offshore trading capabilities

• You can take advantage of competitive market pricing

through Barclays presence in global markets and

extensive dealing expertise

• We offer extended-hours trading capability

• You can benefit from seamless settlement, whether you

choose a “delivery versus payment” or custody basis

Alternatively if you want to execute a simple trade, you can

provide your Private Banker with your trading instructions

and your order will be executed in a professional and

timely manner.

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Next stepsFor further information, please contact your Private Banker.

You can also visit our website barclays.com/wealth

Financial PlanningAt Barclays, we have the specialist expertise to help you achieve the long-term goals for yourself and your family’s future.

Financial Planning is a bespoke service from Barclays

focused on putting your investment strategy to work. Our

Wealth Advisor is there to provide technical expertise and

experience to uncover opportunities that will better protect

your wealth.

As part of this approach, we will also consider your liquidity

needs, income requirements and tax situation where

appropriate. We then invest your assets as effectively as

possible, using a variety of solutions such as Individual

Savings Accounts, pensions, offshore bonds, trusts and,

where appropriate, Enterprise Investment Schemes and

Venture Capital Trusts.

Once these vehicles have been used, we will invest the

remainder of your assets in a variety of products, including

collective investment schemes, investment trusts, cash

deposits and single securities such as shares and bonds,

according to your needs.

The range and type of products we recommend for you

will be regularly reviewed to ensure they continue to meet

your requirements.

Tax rules may change. The value of the benefits, and the

other effects, of any particular tax treatment for an investor

will depend on that individual’s circumstances.

This item can be provided in Braille, large print or audio by contacting your Private Banker.Barclays offers wealth and investment management products and services to its clients through Barclays Bank PLC and its subsidiary companies. Barclays Bank PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

Item Ref: BARW0121 February 2015