jamiem1973 Junior Member

New Geek

Join Date: Jul 2010 Location: Port Saint Lucie, FL

Posts: 1

Invicta Customer Service

Is it just me or does Invicta Customer Service treat everyone like garbage? I have spoken

with them several times over the last few years and have never gotten any resolution that

made good sense. 1 watch, a Corduba, was sent to them twice and never came back working. I don't get it...

jade330i Senior Member Senior Geek

Join Date: Jun 2010

Location: Atlanta, GA Posts: 226

Real Name: James

Welcome to the forum.....nice first post. I've never had an issue. __________________

"The problem with an argument is that it usually interrupts a good discussion"

G.K.Chesterton

Last edited by jade330i; 08-03-2010 at 08:36 AM. Reason: because

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#3

08-03-2010, 09:08 AM

cincinnati Junior Member

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Join Date: Jul 2010 Posts: 22

Quote:

Originally Posted by jamiem1973 Is it just me or does Invicta Customer Service treat everyone like garbage? I have spoken

with them several times over the last few years and have never gotten any resolution that

made good sense. 1 watch, a Corduba, was sent to them twice and never came back

working. I don't get it...

I have to agree,their cs is terrible.They have a D rating with the BBB

and most of it is due to cs..

cincinnati

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#4

08-03-2010, 09:17 AM

mrblue Senior Member

Super Geek

Join Date: Apr 2009

Posts: 2,169

LET ME SIMPLY SAY THIS ................... INVICTA CS IS FANTASTIC .. I'VE NEVER HAD A

PROBLEM .. perhaps it's your approach. A little charm goes a long way when dealing with

any cs dept. ..... I try to talk to them a while and get them to enjoy talking w/me .. They, like all people respond to a little kindness .... I understand your upset, but, I recommend

trying to call again and say, hey guys, I can't do it w/o you. A forum member said you we're

the greatest and I hope he's right ..... maybe this will work .. make em laugh and you are

half way there ... become a priority to the person talking to you ..... yes, all customers

should be a priority, but, like moths we too are attracted to the light and tend to respond favorably when in the light of friedliness. So much

for this ............... I've dealt with them fifty times and not had a problem once .. so,

I speak from my own experience only when saying these things to you. Good luck on

the next try.

Mr Blue

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#5

08-03-2010, 09:21 AM

rolexconfuse Senior Member Senior Geek

Join Date: Dec 2008 Posts: 233

Yes you can be nice to the phone rep but unfortunately the phone rep is not the one fixing your watch. The phone rep only passes your info on into the system. Most phone reps work

for call centers that are contracted. I don't know for sure but I'm willing to be that Invicta

does not own it's "own" call center.

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#6

08-03-2010, 09:26 AM

naylorhw Senior Member

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Join Date: Apr 2009

Location: Las Vegas,NV Posts: 373 Real Name: Howard

Welcome aboard, anyway. Too bad you had to start out with a problem.

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#7

08-03-2010, 09:34 AM

cincinnati Junior Member New Geek

Join Date: Jul 2010 Posts: 22

Quote:

Originally Posted by mrblue

LET ME SIMPLY SAY THIS ................... INVICTA CS IS FANTASTIC .. I'VE NEVER HAD A

PROBLEM .. perhaps it's your approach. A little charm goes a long way when dealing with any cs dept. ..... I try to talk to them a while and get them to enjoy talking w/me .. They,

like all people respond to a little kindness .... I understand your upset, but, I recommend

trying to call again and say, hey guys, I can't do it w/o you. A forum member said you

we're the greatest and I hope he's right ..... maybe this will work .. make em laugh and you are half way there ... become a priority to the person talking to you ..... yes, all

customers should be a priority, but, like moths we too are attracted

to the light and tend to respond favorably when in the light of friedliness. So much

for this ............... I've dealt with them fifty times and not had a problem once .. so, I speak from my own experience only when saying these things to you. Good luck on

the next try.

Mr Blue

Im not saying your lying but I find it really hard to believe you

have dealt with cs 50 time and never had a problem,its hard to be nice when you are

constantly lied to and given rebuttals that make no sense what so ever.Taking 6mos to repair a 1 week job and then getting the

watch back only to find no repairs done at all.Unbelievable.This is only

my experience and would not speak for others but anyone who has been

around their CS knows exactly what I am talking about,go to the BBB...

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#8

08-03-2010, 09:37 AM

Blowncobrayellowsnake

Senior Member

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Join Date: Sep 2009

Location: Mount Clemens, Mich. Just northeast of Detroit

Posts: 777 Real Name: Ron

I had to get one of my invictas repaired. I went to a rolex dealer and he repaired it in about

2 days.Invicta said it would take 4 to 6 weeks.And I had to pay 25 bucks to ship it to them.No way! Their phone skills need more polishing.

__________________

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going to collect cars.

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#9

08-03-2010, 09:42 AM

tkromer Senior Member True WatchGeek

Join Date: Jul 2009 Location: Morgantown WV

Posts: 13,009 Real Name: Tommy

To answer your question simply, no they don't treat everyone like garbage. Their CS is

lacking in many ways, although it does appear to be improving, it's not the best. That being said, they've always seemed pleasant even when not entirely useful.

Welcome aboard....

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#10

08-03-2010, 09:44 AM

cincinnati Junior Member

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Join Date: Jul 2010 Posts: 22

Quote:

Originally Posted by Blowncobrayellowsnake

I had to get one of my invictas repaired. I went to a rolex dealer and he repaired it in

about 2 days.Invicta said it would take 4 to 6 weeks.And I had to pay 25 bucks to ship it to

them.No way! Their phone skills need more polishing.

Its $28 now and they say 6-8 weeks on repairs.They ship them

out of country,thats 1 reason for the $28..

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#11

08-03-2010, 09:49 AM

wesco Senior Member

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Location: long island Posts: 1,774

Real Name: matt

Welcome to to watch geeks

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#12

08-03-2010, 09:49 AM

krayziehustler Senior Member

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Join Date: Jan 2009

Location: New York,NY Posts: 641

Quote:

Originally Posted by cincinnati

Its $28 now and they say 6-8 weeks on repairs.They ship them

out of country,thats 1 reason for the $28..

i have found other companies that take as long also,Zodiac comes to mind, and also

Luminox __________________

I'd rather be a lion for a day than a lamb that lives forever - Canibus

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#13

08-03-2010, 09:49 AM

mba1996 Senior Member

Senior Geek

Join Date: Apr 2010 Location: On the coast of Maine

Posts: 328 Real Name: Chuck

I don't think Michael will mind if I move a post he made in the Invicta Forum for addressing Invicta issues. If you contact her, I garantee you will get a response and some "action". The

woman does move mountains when all else seems to fail.

meijin

WatchGeeks Owner

True WatchGeek Join Date: Feb 2008

Location: Atlanta, GA

Posts: 11,482

Real Name: Michael

Invicta Customer Support Information If you have a customer service issue with Invicta that you need to have addressed, please

use the following contact information:

Rebecca Baitz

rbaitz@invictawatch.com 954-921-2444 x1121

If you feel as though you need additional information or help with your issue, feel free to

post about it in this forum.

Thanks!

__________________

Michael

__________________

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#14

08-03-2010, 09:51 AM

bobbob1313 Junior Member

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Join Date: May 2010

Posts: 5

Quote:

Originally Posted by cincinnati

would not speak for others

Aren't you doing that?

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#15

08-03-2010, 10:06 AM

mrblue Senior Member Super Geek

Join Date: Apr 2009 Posts: 2,169

Please Cincinnati .... When, I call, they speak to me beautifully ... Hello Mr. _____. How are

you today !! .... 50 time is conservative .... I have 'never' had a problem with

Invicta customer service or parts. They are beautiful people who try very hard to

please us and deliver the best possible service. Now, if I was lying, it would be twice and I only really need to lie once, right ? .... so, yeah, I'm telling the truth for the

second time ....

MB

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#16

08-03-2010, 10:07 AM

cincinnati Junior Member

New Geek

Join Date: Jul 2010 Posts: 22

Quote:

Originally Posted by bobbob1313 Aren't you doing that?

Im not sure what your talking about but to answer your question

no,not at all.I am speaking solely on my own experience..

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#17

08-03-2010, 10:15 AM

glasetj Senior Member Senior Geek

Join Date: Nov 2009

Location: Houston TX Posts: 145

If your worried about Invicta's CS don't use it. Repairs that I have had generally do not (or

comes close to) the amount of shipping charges you have to pay Invicta anyway. Then the

hassle of warranty claims. Make sure the watch is working perfectly durning your 30 day

grace period. If it isn't send it back for a replacement not for warranty. I begining to think about watches as I do electronic "DISPOSABLE" for anything under $200 dollars.

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#18

08-03-2010, 10:26 AM

Bondson Senior Member Senior Geek

Join Date: Jan 2010 Location: Northeast Ohio

Posts: 110 Real Name: Mel

I have called CS and sometimes it takes a little while to get through but have always been

helpful to myself. I have a couple Invicta's that have changeable straps with the screws that are easily damaged. They always get me new one's at no cost for part or shipping. It takes a

while because the parts come from over sea's but I talk friendly and joke with them and they

joke back ie it get's the job done. Now this is just myself and IMO as the old saying goes you

draw more flies with honey.

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#19

08-03-2010, 10:50 AM

MattC Junior Member New Geek

Join Date: Jul 2010 Location: Southern Oregon, God's country

Posts: 10

I'm not sure who I spoke to, Inv. or Shop, when I called the # on the card. I sent in my new SANIII when the hands fell off on day 9, waited 3 wks & called to make sure they received it

also to ask about the Akula I got w/no wrap, dirty, scratched and in yellow box, the young

lady I spoke to told me wait a while they'll notify you and yellow box is normal. She never

asked my info, it was hard to hear over background noise- sounded like I called in the middle of a party. When I called Inv. directly a couple wks later cs was helpful & pleasant,

but I sent watch back 3/5/10 got it back 6/21/10, long time to wait but now watch works

beautifully

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#20

08-03-2010, 11:15 AM

BabyDoc Senior Member

Veteran Geek

Join Date: Mar 2010

Location: Beachwood, OHIO Posts: 875

Real Name: Bill

The customer service reps have always treated me courteously. Any delay in getting parts or

your watch back quickly isn't their fault. I always try to remain civil with them, even though I am frustrated by "parts department" that doesn't stock parts, not even a simple screw.

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#21

08-03-2010, 12:11 PM

Highlander Junior Member

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Join Date: Apr 2010

Location: Bethany, CT Posts: 22

50 times?

Quote:

Originally Posted by mrblue

Please Cincinnati .... When, I call, they speak to me beautifully ... Hello Mr. _____. How

are you today !! .... 50 time is conservative .... I have 'never' had a problem with Invicta customer service or parts. They are beautiful people who try very hard to

please us and deliver the best possible service. Now, if I was lying, it would be

twice and I only really need to lie once, right ? .... so, yeah, I'm telling the truth for the

second time ....

MB

Doesn't say much for their quality if you've had to call CS 50 times.

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#22

08-03-2010, 12:13 PM

sanlover99 Senior Member

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Join Date: Jun 2010 Posts: 174

5 emails and no reply from rebecca....

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#23

08-03-2010, 12:14 PM

BabyDoc Senior Member Veteran Geek

Join Date: Mar 2010

Location: Beachwood, OHIO Posts: 875

Real Name: Bill

Quote:

Originally Posted by sanlover99

5 emails and no reply from rebecca....

Maybe she's on vacation? It is the summer, you know.

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#24

08-03-2010, 12:34 PM

rjones1994 Senior Member Veteran Geek

Join Date: Mar 2008 Location: Sanford, Florida

Posts: 907 Real Name: BOB

Thankx for your remarks and welcome James. I have only had a few instances to use customer service at Invicta and they have been effective in taking care of my problem( I

have over 125 Invictas).

It seems many Geeks have had a bad experience and I can understand that also. I guess it

all comes down to the moon. lol

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#25

08-03-2010, 02:10 PM

watchdude1 WatchGeeks Moderator Master WatchGeek

Join Date: Nov 2008

Location: The Woodlands, TX Posts: 2,664 Real Name: Matt

I would describe Invicta's CS as "evolving." I have had occasion to use their CS 4-5 times

over the past 8 years and have always been treated courteously. I would definitely say they

are improving that part of their operation. __________________

"God is great, beer is good, and people are crazy."

-Billy Currington

mrblue Senior Member Super Geek

Join Date: Apr 2009 Posts: 2,169

Highlander ....................... I've called 'conservatively' 50 times, not with complaints or

*****ing and moaning .. but .. to get help. Often it is for a special strap, or part, or

smething like that. It's not always repairs, and as a matter of fact, not at all .. I call their cs

and their parts dept and other areas to get assistance for many different reasons. I've

purchased directly from them on Sunday runs and otherwise .. I think Android and other companies do this as well. I just ordered a watch from Android and not the shop or the

forum. So, CS .. yes Customer Service is an all encompassing thing. It is not reserved for

those who have complaints or need to fix or repair a watch ..

Is this clear ? Man, I sure hope so, because I oftimes get the feeling that many think CS is

about repairs only .. It is about full service ............................................ Mr Blue

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#27

08-03-2010, 02:21 PM

mrblue Senior Member Super Geek

Join Date: Apr 2009 Posts: 2,169

Absolutely WD 1 .. I just posted on this subject. 'CUSTOMER SERVICE' IS MANY THINGS

AND INVICTA DOES IT VERY WELL IN MOST INSTANCES.

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#28

08-03-2010, 02:23 PM

bfalba1 Senior Member

Senior Geek

Join Date: Apr 2010 Location: new castle pa

Posts: 412 Real Name: brian

why are all the "new" guys always the ones that have a problem or know everything? am i

the only one who has noticed this? i mean it just seems like somewhere between the 1st

through 10th post is almost always something negative about cs or the way something

works and trust me they know a lot more than you do so dont try to tell them anything

again is this just me? am i the only one who is seeing this?

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#29

08-03-2010, 02:24 PM

Rog1 Senior Member Master WatchGeek

Join Date: Nov 2009

Location: Pompano Beach , Fl. Posts: 4,033

Real Name: Roger

Welcome to WG and good luck with your problem.

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#30

08-03-2010, 02:25 PM

imawatchgeek Senior Member

Veteran Geek

Join Date: Dec 2009

Location: Brooklyn, NY Posts: 810 Real Name: Mark

All I have are Invictas and I have never had a problem with the CS dept. Its been nothing

but Great. So I kind of have to say coming on with 1 post talking junk about Invicta is wrong. see how it all plays out and then you might have something to say.

Capiche?

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#31

08-03-2010, 02:40 PM

kb64 Senior Member

Senior Geek

Join Date: Sep 2009

Location: Des Moines IA Posts: 170

Real Name: Ken

Never used Invicta cs, used ShopNbc once with great results. I just haven't had any issues

with my Invictas even the inexpensive ones. I love the brand and I'm sure they will come

through for you. Anyhow welcome to the forum lot of good information floating around. __________________

COLLECTING WATCHES AND RETIRED!

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#32

08-03-2010, 02:40 PM

joeinboernetexas Senior Member Senior Geek

Join Date: May 2010

Location: Boerne, TX Posts: 213

Real Name: Joe

I had to send a 50.00 pro diver to c.s.(Sunday run)it was a week old . Rebeca took care of

the shipping and i got my watch in 8 week. I have had to send one watch back and the service was fine......... 1 to 5 posts hmmmmmmm.

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#33

08-03-2010, 02:52 PM

ALLCAPSCRAIG Senior Member

Senior Geek

Join Date: Mar 2008

Location: OMAHA..middle of nowhere Posts: 471

THEY SELL SO MANY WATCHES,IT'S NOT A PRIORITY TO THEM.

JUST MY TWO CENTS WORTH,FOR WHAT IT'S WORTH.

__________________

SPEEDY FROM SPACE....

I'M JUST SAYING

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#34

08-03-2010, 03:03 PM

glasetj Senior Member Senior Geek

Join Date: Nov 2009

Location: Houston TX Posts: 145

I think of Invicta as a product distributer. If they were really into repair they would have a a

department with trained people to repair these watches like SWI. Or, they would just simply

replace the watch with a new one like Stuhrling often does. Sending it oversea for repair is ridiculous. Now to quit bashing Invicta, I love the types of watches they sell and really never

had an issue besides knowing when to register and when not to. Shop has finally drummed

that one into my head.

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#35

08-03-2010, 03:13 PM

jade330i Senior Member Senior Geek

Join Date: Jun 2010

Location: Atlanta, GA Posts: 226

Real Name: James

Quote:

Originally Posted by bfalba1

why are all the "new" guys always the ones that have a problem or know everything? am i the only one who has noticed this? i mean it just seems like somewhere between the 1st

through 10th post is almost always something negative about cs or the way something

works and trust me they know a lot more than you do so dont try to tell them anything

again is this just me? am i the only one who is seeing this?

I wonder how many of these "new" geeks might be "old" geeks reincarnated?

__________________

"The problem with an argument is that it usually interrupts a good discussion" G.K.Chesterton

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#36

08-03-2010, 03:25 PM

ladakrenz Senior Member

Senior Geek

Join Date: Mar 2010 Location: DFW Area Posts: 191

Real Name: David

Like others have stated, Invicta's CS is lacking in some instances but I believe is headed in

the right direction.

I just had a watch vacationing over in Switzerland (movement issue) - they said it would be

6-8 weeks and I received it back 2 days shy of 8 weeks and all is well.

If Invicta's CS was as good as their designs and quality of their watches, no one would have

anything to beeetch about. Let's all hope that Invicta's CS continues to evolve. I think they should look into cloning Rebecca - she is awesome!

__________________

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watches....still dies!

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#37

08-03-2010, 03:30 PM

ladakrenz Senior Member

Senior Geek

Join Date: Mar 2010 Location: DFW Area Posts: 191

Real Name: David

Oh yeah, and by the way, welcome!

Hope your issue gets resolved in a timely manner. __________________

He who dies with the most

watches....still dies!

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#38

08-03-2010, 03:34 PM

pirate Senior Member

Senior Geek

Join Date: Feb 2009

Location: bakersfield,ca Posts: 380 Real Name: terry

I had the OQ "floater" day hand. I contacted Rebecca via e-mail, received a prompt reply

(she also waived the $28 shipping charge) and then I opened a repair order on line @ Invicta.com. I mailed my watch in on 5/12/10 and received it back on 7/22/10 repaired and

looking like new. I tracked the progress of the repair on line from time to time. I've only had

one repair and it was handled with no issues. I was prepared for 8 weeks plus, so I was

pleasantly surprised at the quick repair and return.

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#39

08-03-2010, 06:57 PM

braniff727200 Senior Member Senior Geek

Join Date: Apr 2010 Location: Vero Beach, Florida

Posts: 140 Real Name: Anthony

Sorry to hear about your issue. I have spoken to them several times, as recently as today as

a matter of fact, and other than having to wait a few minutes to get thru, I felt they handled

my situation very professionally.

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#40

08-03-2010, 07:32 PM

drwatch Senior Member Senior Geek

Join Date: Mar 2008 Location: TN

Posts: 340

I've had many problems with CS, Jamiem 1973. It's not you!!!!!!! Welcome!

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#41

08-03-2010, 08:05 PM

GeorgeTheWatchGuy WatchGeeks Moderator

True WatchGeek

Join Date: Mar 2008 Location: OHIO

Posts: 8,417

Welcome to WatchGeeks jamiem1973 ... It's too bad you didn't stick around to see the replies you rececived...

__________________

"There are Two Types of Pain in this World: The Temporary Pain of Discipline, or the Permanent Pain of Regret"... GTWG

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#42

08-03-2010, 08:39 PM

CharlieB Senior Member True WatchGeek

Join Date: Mar 2008 Location: On the Puget Sound, WA

Posts: 12,432 Real Name: Charlie

Quote:

Originally Posted by mrblue

LET ME SIMPLY SAY THIS ................... INVICTA CS IS FANTASTIC .. I'VE NEVER HAD A PROBLEM .. perhaps it's your approach. A little charm goes a long way when dealing with

any cs dept. ..... I try to talk to them a while and get them to enjoy talking w/me .. They,

like all people respond to a little kindness .... I understand your upset, but, I recommend

trying to call again and say, hey guys, I can't do it w/o you. A forum member said you

we're the greatest and I hope he's right ..... maybe this will work .. make em laugh and you are half way there ... become a priority to the person talking to you ..... yes, all

customers should be a priority, but, like moths we too are attracted

to the light and tend to respond favorably when in the light of friedliness. So much

for this ............... I've dealt with them fifty times and not had a problem once .. so, I speak from my own experience only when saying these things to you. Good luck on

the next try.

Mr Blue

50 times...wow.

__________________

Hot fun

in the summertime!

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#43

Today, 03:20 PM

ddiaz Senior Member

Veteran Geek

Join Date: Apr 2009 Location: Torrance, California

Posts: 626 Real Name: Dave

This is not a BASH!!!!!!!!

This is not a BASH and I guess it's my turn. I have had the following problems with Invicta

this year.

1. Mode 6038 Reserve 3H Bolt SW200: Crown defective (2 times)

Replaced with new one

2. Model 6940 Reserve Combat Bolt: Day hands would not align

Received broken Sunday Run--Replaced with new one 3. Model 6185 Reserve 3H SAS: minute hand fell off

4. Model 6459 S1 Racer Chrono Hand would not align

Received broken Sunday Run---replaced with new one

5. Model 4906 Corduba Ibiza Chrono hand fell off 6. Model 2236 Lupah Grand Chrono Hand fell off

7. Model 5880 Slick Chrono Stopped

I have had these problems since January of this year. It has not been a good year for me

and Invicta. BUT, They made everything right. I paid shipping and the $28.00 on two of

these. The rest were paid for by Invicta Customer Service. I have dealt with the

same person, Maria Fonseca, each time I've had a problem. I am not the most responsive

person to deal with and believe me, I WILL SHOOT THE MESSENGER. Maria has been able to

solve all the problems and issues that I was experiencing and finding a happy medium for all

concerned. Yeah I waited a while for the return of the watches, but they all work fine now. I

only have trhirty-eight Invictas, but you know, they all work fine. I'm not saying that the

other CS Reps at Invicta are bad or lacking in people skills. but my money is on Maria.

Now Invicta chaged the way CS is reeached. Your call is answered by a machine and your call is answered first come fisrt serve by the next available CS Rep. Double the wait time,

but I still ask for Maria.

Deal with it as you may, Maria has kept me a HAPPY INVICTA CUSTOMER.

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#44

Today, 03:36 PM

fnps90 Senior Member Veteran Geek

Join Date: Sep 2009 Location: Efland,NC

Posts: 908 Real Name: Keith

Quote:

Originally Posted by bfalba1

why are all the "new" guys always the ones that have a problem or know everything? am i

the only one who has noticed this? i mean it just seems like somewhere between the 1st through 10th post is almost always something negative about cs or the way something

works and trust me they know a lot more than you do so dont try to tell them anything

again is this just me? am i the only one who is seeing this?

No your not the only one that see's this.

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#45

Today, 04:09 PM

cincinnati Junior Member New Geek

Join Date: Jul 2010

Posts: 22

"Elephant in the room" (also "elephant in the sitting room", "elephant in the living room", "elephant in the parlor", "elephant in the corner", "elephant on the dinner table", "elephant

in the kitchen", "elephant in the champagne room", and "elephant on the coffee table") is an

English idiom for an obvious truth that is being ignored or goes unaddressed. The idiomatic

expression also applies to an obvious problem or risk no one wants to discuss.[1] It is based on the idea that an elephant in a room would be impossible to overlook; thus,

people in the room who pretend the elephant is not there have made a choice. They are

choosing to concern themselves with tangential or small and irrelevant issues rather than

deal with the looming big one.

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#46

Today, 04:15 PM

ddiaz Senior Member Veteran Geek

Join Date: Apr 2009 Location: Torrance, California

Posts: 626 Real Name: Dave

Quote:

Originally Posted by cincinnati "Elephant in the room" (also "elephant in the sitting room", "elephant in the living

room", "elephant in the parlor", "elephant in the corner", "elephant on the dinner table",

"elephant in the kitchen", "elephant in the champagne room", and "elephant on the coffee

table") is an English idiom for an obvious truth that is being ignored or goes unaddressed. The idiomatic expression also applies to an obvious problem or risk no one wants to

discuss.[1]

It is based on the idea that an elephant in a room would be impossible to overlook; thus,

people in the room who pretend the elephant is not there have made a choice. They are

choosing to concern themselves with tangential or small and irrelevant issues rather than deal with the looming big one.

If you are having such a problem with Invicta, why do you continue to deal with them. Are you blind to your own "Elephant". Bashing Invicta or their Customer Service is not going to

fix anyones problem, espescially yours. There are thousands of watch brands out there.

From the $2.00 watch to the million dollar jobs, many choices, pick one that suits you and

be happy. Being miserable about a watch, c'mon, there are more important things in life, __________________

Just Another Beautiful Day in Paradise...... Woke Up This Morning, No Dirt In My Eyes

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#47

Today, 04:27 PM

Gregg Senior Member Super Geek

Join Date: Jun 2008

Location: Vallejo, Calif. Posts: 2,325

Real Name: Gregg (New Geek)

I've owned three Invicta's, and now down to my anatomic RD, which I wear in rotation.

Speaking for my experience I have had to call CS twice about watch problems. It took time but Rebeca and company always worked with me. You have to be patient with them as they

are overwhelmed, and other WG's say things are improving so this is good.

On another note here if I had to call CS 50 times then I would consider this a big issue!!!