IP Voice and Messaging Solutions for Field Service€¦ · Messaging Deliver messages and notifications more effectively AT&T Enhanced Push-to-Talk Instant voice communications with

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Mention of a specific company or entity is not an endorsement by AT&T.

Igor Glubochansky

IP Voice and Messaging Solutions for Field Service

Executive Director, AT&T Advanced Mobility Solutions

Kris PatelEVP, CTO, Co-founder Kodiak Networks




• Field service applications – key vertical use cases, industry trends

• Integrating AT&T Field Service solutions with dispatch apps, consoles, back-end systems and two-way radio applications

• AT&T Enhanced PTT interoperability and dispatch integration

• AT&T Enhanced PTT integration with mobile and web-based apps

IP Voice and Messaging Solutions for Field Service




Assets

Transforming the Modern Enterprise

People ProcessAutomate time-critical and resource-intensive business

process into the mobile cloud

Empower Employees to communicate and collaborate

Gain unprecedented visibility and drive utilization of assets




Transforming Process

AT&T Enhanced PTT

AT&T Business Messaging

Deliver messages and notifications more effectively

AT&T Enhanced Push-to-TalkInstant voice communications

with employees in the field

AT&T Workforce ManagementTrack jobs, manage people, and capture data automatically

AT&T Fleet and Asset ManagementKnow where your vehicles and assets are and what they are doing

AT&T FieldSolutions

Smarter

Faster

Integrated

Efficient



Mention of a specific company or entity is not an endorsement by AT&T.5

Delivering solutions to streamline operations

• Challenge to resolve driver safety and Dispatcher-to-Truck issues

• AT&T Enhanced Push-To-Talk used as foundation solution

• Alerts and notifications via AT&T Business Messaging

• Route optimization through AT&T Mobile Resource Management

• “Smart Bins” via AT&T M2M Foundry

Transforming process…driving efficiency




• Unique AT&T SMS Capabilities

• Longer Messages

• Delivery Confirmation

• Paging protocols (SNPP)

AT&T Business Messaging• Email Protocols (WCTP | SMTP)

• Paging protocols (SNPP)

• Email Protocols (WCTP | SMTP)




• Completely re-vamped infrastructure to extend business processes

• IP Client for A2P & P2P

• Push notifications / SMS fallback… and more

Group Messaging

Message Enrichment

Storage & Archiving

Messaging Cross-Carrier

Secure Encryption

AT&T Business Messaging 2.0




AT&T Enhanced PTT and Integrated Dispatch

Dispatch Consoles

Private Network

AT&T Software Defined Network Cloud

Interop Boxes

Two-Way Radios Interop




Demonstration

AT&T Enhanced PTT 2-way Radio




Integrated Real-Time Voice Communications

AT&T Network

Two-Way Radio Network

AT&T Enhanced

PTT Service IP

Dispatch

The views expressed in this presentation do not necessarily reflect the views of AT&T

Kris Patel

API for EPTT

EVP, CTO, Co-founder Kodiak Networks


• EPTT is based on Open Mobile Alliance Standards

• Standards span 3 enablers:• OMA Push-to-talk over Cellular (Make Calls)

• OMA Presence (Get, Set Availability Status)

• OMA XML Document Management (Manage Contacts/Groups)

• Inherently complicated Protocols

• Vision: To simplify access to these functions

Enhanced Push-to-talk (EPTT)


• Early engagements with:• Fleet Freedom

• ActSoft

• Xora

• Make available all the EPTT functionalities to these applications

• Make it easy for application developers to access EPTT capabilities

Engage the Ecosystem


• Dispatcher at a City Dispatch center (using e.g., Actsoft console application) needs to immediately contact a member that is handling an order for Southern Electric company

• Dispatcher selects Contact and presses the PTT Button

• ActSoft Application uses Kodiak provided API’s to initiate a Group Call using VoIP

Use Case for EPTT


Console Application Example

✓

1. Select Contact

2. Press Button to Talk


Simple Access to EPTT Functions

AT&TEPTT system

Enterprise/Partner network

1. Kodiak Javascript

2. Use APIs to invoke EPTT

SIP/TLS, WebRTC

4G/LTESIP/TLS, WebRTC


Simple Access to EPTT Functions

Application includes the javascript kodiakpoc.js and calls the open APIs……<script src="http://kodiaknetworks.com/jslib/pocjs/1.0/kodiakpoc.js" type="text/javascript"></script>…


Call Management API Package

• makeCall(..)

• endCall(..)

• makeGroupCall(..)

• acquireFloor(..)

• releaseFloor(..)

• sendIPA(..)

Application Console APIs (1)


• Contact Management APIs• fetchContacts(..)

• fetchGroups(..)

• ..

• Callback APIs

• Presence/Availability APIs

Application Console APIs (2)


• Client Application integration provides a seamless user experience

• Two models of Client Application Integration

• Device APIs

• Network APIs

Client Application Integration


• Client Application works with a co-resident PoC Client

• Client Application surfaces appropriate UI widget• Button displayed on application can be

pressed to initiate a call by invoking makeCall API to make PTT call

• This will bring up the calling screen with PTT button with the corresponding contact or group

Device APIs - Mobile Client Interaction


Client Application uses Network APIs

Network APIs - Mobile Client Interaction

Javascript APIs for Signaling

Javascript/WebRTC APIs for Media

AT&TEPTT system

4G/LTESIP/TLS, WebRTC


• New Partner Integration• API overview and specifications

• Access to integration lab

• Site to site VPN as applicable

• Support for integration test plan and execution

• Joint execution of acceptance test plan by Kodiak and Partner

• Kodiak / AT&T Contacts•Sanjay Kulkarni, VP PLM;

Email: [email protected]

•Glen Morgan, Director Product MarketingEmail: [email protected]

Partner Integration

mailto:[email protected]

mailto:[email protected]


Q&A


Thank You

Documents

IP Voice and Messaging Solutions for Field Service€¦ · Messaging Deliver messages and notifications more effectively AT&T Enhanced Push-to-Talk Instant voice communications with