IPAA Services Guide 2016-17

CONNECTING PEOPLE AND IDEAS

2016–17SERVICES

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www.nsw.ipaa.org.au

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IDE As the professional association for the public

sector, the Institute of Public Administration Australia (IPAA) NSW is committed to enhancing the relevance, integrity, reputation and intellectual base of the public sector by connecting people and ideas.

The IPAA NSW 2016–17 Services Guide is a comprehensive guide to the opportunities for face-to-face professional training and development offered by the Institute. This comprehensive suite of face-to-face and online offerings is searchable on our website, nsw.ipaa.org.au. IPAA NSW offers a range of services and activities designed to build the public sector’s capability and capacity. The Services Guide also has information on these activities including membership, awards and events.

Courses are presented in three sections: Public Training Programs, Qualifications, and Customised Agency Programs. All IPAA NSW courses are mapped to the NSW Public Sector Capability Framework to assist with professional development plans.

Table of contents 2016–17 Services Guide

President’s Message .............................................3

About IPAA NSW ...................................................4

Testimonials ..........................................................9

Event Management .............................................10

Celebrating Excellence .......................................11

Events ..................................................................13

Public Training Program .....................................16

Qualifications ......................................................34

Customised Agency Programs ...........................39

Terms and Conditions .........................................48

Alphabetical Index ..............................................49

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IPAA NSW is the not-for-profit professional association for those working in and with the public sector.

Our aim is to build a powerful, skilled and capable public sector that is recognised and respected for the level of support and services it provides to both the government and citizens.

Membership of IPAA NSW plays an important role in managing your career by allowing you to connect and network with peers, senior executives and others across the public sector. IPAA membership also broadens and strengthens your knowledge base by providing you with access to a diverse range of forums, conferences, workshops and courses.

For more than 80 years, IPAA NSW has facilitated and supported capability development across the sector and delivered high-quality and relevant programs that have a sector-wide approach and value-for-money outcomes.

We are committed to lifting the level of strategic conversation via our masterclasses, forums and workshops. By working with a select range of private sector executives and leading academics, we are able to provide a bridge between external knowledge, skills and opinions and the public sector. We seek to constantly challenge existing beliefs, expose our members to new and evolving ideas and increase the level of enquiry and debate around the issues confronting the public sector.

Our 2016–17 Services Guide offers professional development opportunities for people at all levels within the public sector and showcases the range of face-to-face programs that IPAA NSW has on offer for the coming year.

IPAA NSW also now provides online learning opportunities via Illuminate, our digital learning academy. I encourage you to search our website, nsw.ipaa.org.au, to explore the range of webinars, self-paced learning modules, networking opportunities and

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programs on offer. Illuminate allows us to cater for the mixed needs of public sector professionals by maximising access to our training.

On our website, you can gain access to Ignite, a curated news and information site that captures all the stories that are essential to those wanting to build their knowledge of public administration. Ignite includes extracts and stories on the latest research papers, articles, presentations and other publications from around the world.

IPAA NSW membership allows you full access to the premium content within Ignite, as well as access to a range of benefits including substantial discounts on courses and events.

I look forward to connecting with you through IPAA in the coming year.

Andrew Cappie-Wood FIPAA

President Institute of Public Administration Australia (NSW Division)

President’s Message

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Who we areThe Institute of Public Administration Australia (IPAA) is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

IPAA NSW has a diverse membership comprising public servants from all tiers of government, as well as business executives, consultants and academics.

What we do• Connect people and ideas by providing

networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists.

• Celebrate the public sector by showcasing best practice, recognising excellence through award programs and promoting the public sector as a fulfilling and challenging career.

• Provide thought leadership through exposure to cutting-edge ideas and practices.

• Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website.

How we do itIPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

• involving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers

• keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics

• keeping you informed – through IPAA NSW communities, publications and our website

• improving your skills and knowledge – through a broad range of public sector-specific training and nationally recognised qualifications offered by our professional development programs.

Institute of Public Administration Australia (NSW Division)

IPAA NSW is the professional association for the public sector

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The IPAA (NSW Division) is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

IPAA NSW offers three levels of membership: Affiliate, Associate and Professional.

Affiliate member ($7 per year)• Access to Ignite news content

• 10% discount on events

Associate member ($140 per year)• Access to Ignite news and premium content

including the Australian Journal of Public Administration (AJPA) and The Mandarin


• Free attendance at member events

• Discounts on courses

• Voting rights

To qualify for associate membership you must have an annual salary less than or equal to $70,000.

Professional member ($250 per year)• Access to Ignite news and premium content

including the AJPA and The Mandarin


• Free attendance at member events

• Discounts on courses

• Voting rights

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

Networking opportunitiesIPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

IPAA NSW also brings together networks of groups of Professional, Associate and Affiliate members with specific areas of interest.

Why become a member of IPAA NSW?

EVENTS

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TRAINING

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BOOKSTORE

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IPAA 2015 national public sector conference, Fed up Federation reform: impacts and opportunities.

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NetworksYoung Professionals Network

The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those Professional and Associate members who are 34 years of age and under.

Women’s Leadership NetworkThe Women’s Leadership Network aims to increase representation of and support given to women in senior public sector leadership roles by:

• actively promoting and supporting women already in public sector leadership roles

• addressing systemic organisational barriers to women’s advancement in the public sector

• empowering future generations of public sector leaders.

EventsEach year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to Professional and Associate members or provided at a significantly discounted rate.

Member eventsMember forums

A number of Member forums; including On the Couch, the popular series of informal interviews with key “stewards” in the public sector, are provided free to Professional and Associate members.

Flagship events; including the annual Picnic in the Park, International Women’s Day and the prestigious Spann Oration, are free for Professional and Associate members to attend.

Special eventsConferences

IPAA NSW conferences include the State Conference, IPAA National Conference, Drive Your Career Conference and the National Investigations Symposium.

Seminars and masterclasses

Seminars and masterclasses which feature expert speakers and leaders on topics of strategic importance are available to members at substantially discounted rates.

Special forums

Special forums, premium events featuring highly esteemed speakers from Australia and overseas are available to members at discounted rates.

Publications and knowledge-sharingIPAA NSW provides Professional and Associate members with the following publications and information sources at no extra charge.

IgniteOur online news and information site, Ignite, provides access to the latest research and thinking in the field of public administration, as well as the opportunity to view our event presentations from anywhere in the world.

Australian Journal of Public Administration (AJPA)AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

The MandarinThe Mandarin, a daily online news service, provides government news and policy analysis and showcases the work of leaders at all levels within Australia’s public sector.

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Professional developmentIPAA NSW is committed to developing the knowledge and skills of public sector professionals and aims to meet all professional development requirements.

We offer Public Training Programs in the Sydney CBD as well as Customised Agency Programs delivered wherever you are situated. In addition, IPAA NSW offers online training through our digital learning academy, Illuminate.

You can gain a number of qualifications through our professional development program, ranging from a Diploma of Government in various disciplines to the PCTP Advanced Diploma of Government (Procurement and Contracting).

Professional and Associate members receive substantial discounts on our programs as well as a range of other benefits.

IncentivesWhen you join IPAA as a Professional or Associate member you become eligible to use the postnominal letters “MIPAA” in recognition of your professionalism and commitment to the Institute.

Professional and Associate members are also eligible for nomination for the prestigious award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 56 FIPAAs.

Annual IPAA NSW flagship event, the CEO and Young Professionals Breakfast.

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The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss issues that are significant in the operation of the Institute.

The duties of Council include:

• determining policy to advance the objectives of IPAA NSW and the best interests of its members

• determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements

• determining criteria, benefits and membership fees for membership categories

• making recommendations to the National Council in relation to the award of National Fellow and the conferring of life membership

• presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is governed by an elected Council of members and the Chief Executive Officer (ex officio). The Council comprises:

• four (4) elected office bearers – the President and three Vice-Presidents

• elected ordinary members, the number determined from time to time by Council

• young members, the number determined from time to time by Council

• one (1) ex-officio member, the Chief Executive Officer

• one or more co-opted members, the number determined periodically by Council.

IPAA NSW Governance

PresidentsInterim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President)

1935–1939 Sir Phillip Whistler Street KCMG, former Chief Justice and Lt Governor of NSW (First Constitutional President)

1939–1950 Sir Frederick Jordan KCMG, Chief Justice and Lt Governor of NSW

1950–1969 The Hon. Sir Kenneth W Street KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW

1969–1975 Sir John Goodsell CMG, Chairman, NSW Public Service Board

1975–1983 Edwin Walder CMG, FIPAA, President, Sydney Water Board

1983–1988 Gerry Gleeson FIPAA, Head, NSW Premier’s Department

1989–1991 Ray Hodgkinson FIPAA, Director, Land Titles Office

1992–1993 Alison Crook AO, FIPAA, State Librarian, State Library of NSW

1993–1994 Percy Allan AM, FIPAA, Secretary, NSW Treasury

1994–1999 Jane Diplock AO, FIPAA, Director-General, Department of Training and Education Coordination

1999–2002 Helen Bauer FIPAA, Independent consultant

2002–2007 Andrew Cappie-Wood FIPAA, Director-General, NSW Department of Education and Training

2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet

2009–2014 Peter Achterstraat AM, FIPAA, Auditor-General of NSW

2014– Andrew Cappie-Wood FIPAA, Secretary, NSW Department of Justice

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Member Testimonials

Margaret Crawford Auditor-General of NSW

IPAA has been a constant in my career and has travelled with me to different states and all three levels of government.

I have to admit that as a young, single public servant, I joined IPAA for the social networking opportunities! I also took advantage of the training and development opportunities to build capability and my understanding of public sector management.

I was honoured to take part in a “YIPPA” mentoring program when I worked in Victoria. I still keep in touch with my two mentees.

I also particularly like the Young Professionals breakfast—a great opportunity to speak directly to young officers from my organisation and to be inspired by the achievements of young professionals.

Murat DizdarExecutive Director, Public Schools NSW

The professional learning and growth opportunities on offer through IPAA are of the highest order.

The professional networks that I have formed through IPAA have also been highly beneficial and continue to provide a stronger whole-of-government understanding applicable to daily operational work.

Jan McClelland, AMDeputy Chancellor University of New England, Armidale

Through IPAA NSW I’ve had exposure to different contemporary practices, often international but also state and federal. It helped me to shape my thinking and gain exposure to issues, trends and innovations and to stretch my thinking.

The IPAA NSW community is a safe space to share and learn from one another, not just about best practice but also about the ideas and issues that haven’t worked so well.

Josh MichaelA/Project Officer (Assets), Asset Management Services, OPOD NSW Department of Justice

I initially joined as I applied for the Young Professionals Network (YPN) Committee when an EOI went out after the CEO and Young Professionals Breakfast. A condition of being on the YPN Committee was to be a professional member, so I signed up!

For me, the main benefit of IPAA membership is going to events attended by a broad spectrum of government and private workers from various management levels. IPAA has certainly given me direct access to my department’s executives on multiple occasions.

I really enjoy the On the Couch sessions with stewards of the public sector. It is always insightful to hear candidly about their experiences working in the sector.

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With many years’ experience in conference and event organisation, IPAA NSW offers a range of professional services to ensure that your agency’s event is a success.

We can provide a complete service covering:

• event format

• client liaison

• registration

• speaker management

• accounting

• venue hire and management

• catering

• accommodation and travel

• participant services

• on-site staffing during the event.

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• sourcing event speakers in consultation with the client

• sourcing event facilitators for the duration of the event

• selecting and booking a suitable venue

• organising catering

• coordinating resources, including papers and audiovisual presentations

• developing and implementing a communication plan

• developing and implementing a marketing strategy to promote the event

• managing registrations, payments and accommodation packages

• organising and managing sponsorship/supplier relationships for the event, including trade stands and exhibitions.

For further details or to obtain a quote, contact our Event Manager on 02 8223 8411.

Event Management

Forum presented by Fulbright scholar Professor Carol Weissert, What the Heck is Going on with the US Presidential Election?

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Celebrating Excellence: IPAA NSW Awards

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic and practitioner awards for those who display excellence in these areas.

IPAA FellowThe IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration. Recipients of this prestigious award are entitled to use the postnominal letters “FIPAA”.

National IPAA Fellows from NSW

EVENTS

MEMBERSHIP

TRAINING

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BOOKSTORE

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2015 Margaret Crawford

2015 Graeme Head

2014 Leanne Wallace

2014 Mike Allen PSM

2013 Michael Coutts-Trotter

2013 Peter Duncan AM

2013 Jane Spring

2012 Jennifer Westacott

2012 Nazha Saad

2012 Donna Rygate

2011 Peter Achterstraat AM

2011 Illana Halliday

2011 Dr Kerry Schott

2010 Russell D Grove PSM

2010 Mary Ann O’Loughlin AM

2010 Jane Woodruff

2009 Pamela Rutledge

2009 Peter Connelly

2008 Karin Callaghan

2007 Tim Farland

2006 Deborah Sandars

2005 Robyn Kruk AM

2004 Andrew Cappie-Wood

2004 Lisa Corbyn

2003 Percy Allan AM

2002 Carolyn Burlew

2002 David Richmond AO

2001 Carolyn Bloch

2001 Dr Hal Colebatch

2000 Helen Bauer

1999 Colleen Moore PSM

1998 Jan Smith PSM

1997 Dr Colin Gellatly AO

1996 Jane Diplock AO

1996 Leslie Quinnell AO

1995 Dr Helen Nelson

1995 George Bawtree

1994 Philip Wheeler PSM

1993 Alison Crook AO

1992 Richard Humphry AO

1988 Graham Pratt

1988 Martin Painter

1988 Pamela Grant

1988 Raymond Hodgkinson AM

1987 Norm Oakes AO

1985 Jack O’Donnell

1985 Richard Conolly AM

1983 Dr Ken Knight AM

1983 Edwin Walder

1983 Dr Ross Curnow

1983 Gerald Gleeson AC

1983 Jack Watson AM

1983 Lionel Milsop

1983 The Hon. Rae Else-Mitchell CMG, QC

1983 Thomas Kewley OAM

1983 Victor Cohen

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Public Sector Management (PSM) ProgramThe PSM Program IPAA NSW Award is presented annually to the highest-achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

2015 Deborah Lockart

2014 Amy Wyndham

2013 Dr Georgina Kelly

2012 James Goodwin

2011 Jill Morris

2010 Sean Kendall

2009 Darryl O’Donnell

2008 Phillip Cameron

2007 Carolyn Murphy

2006 Pauline Foote

2005 Kathryn Gott

2004 No prize awarded 2003 Deborah Ward

2002 Jan Douglas

2001 Jean Bakie

University of NSWThe IPAA NSW Prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

2015 Erin Louise Olejniczak

2014 Emma Lees

2013 Pan Him Stanley Wong

2012 Lucy Corrigan

2011 Rebecca Wilkinson

2010 Helene Kordahji

2009 Kathleen Cunningham

2008 Dorothy Harding

2007 Karin Ragel

2006 Sharon Bicknell

2005 Clyde Lettsom

2004 Ann Wiczek

2003 Katherine Isobel McKernan

University of SydneyThe GC Remington Prize, in memory of the co-founder of IPAA NSW, is awarded in the Faculty of Government and International Relations to the most distinguished student in the study of government, especially administrative aspects.

2015 Muhummad Akif Islam

2015 Stephanie Semler

2014 Francis Maxwell

2013 Charles Cull

2012 Louise Davies

2011 Nicholas Findlater

2010 Frank Scisciolo

2009 Lauren Ashley Fahy

2008 Patrick Hurley

2007 Bronwyn Weir

2006 Kate Lesley Glazebrook

2005 Alexandra Jane Mason

2004 Pia Brunner

2003 Rachel Cadden Adams

2002 Kristen Porter and Tom Glasson

2001 Dominique Palla-Pozza

Graduate School of GovernmentThe FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

2014 Michael Knight and Stacey Warren

2013 Jodi McKay

2012 Leah Anderson

2011 Richard Beecham

2010 Rami Affan

2009 Paul Gayner

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Events

State ConferenceRenowned as NSW’s premier public sector conference, the full-day program provides you and your colleagues with a unique opportunity to listen to and share ideas with experts, peers and colleagues across the sector.

Spann OrationThe Spann Oration was inaugurated in honour of the memory of Richard Neville Spann OBE, MA Oxon., FASSA (1916–1981), who held the Chair of Government and Public Administration at the University of Sydney from 1954 to 1981. He worked extensively with the state and federal governments and was the Chairman of the Administrative Research Committee of the NSW State Public Service Board. The Oration is the most prestigious forum held by IPAA NSW annually.

Recent orators include:

• 2015 David Richmond AO

• 2014 Lord Gus O’Donnell

• 2013 Nick Greiner AC

• 2012 Anna Bligh

• 2011 Gary Sturgess AM

• 2010 Gerry Gleeson FIPAA

• 2009 John Watkins.

Budget Briefing BreakfastThe Budget Briefing Breakfast is an important opportunity to hear the Secretary of the NSW Treasury outline the State Budget and to hear an expert panel discuss the implications for the NSW public sector. The breakfast enables attendees to ask questions and discuss issues arising from the briefing and its networking opportunities with professionals from a wide range of agencies and organisations.

CEO and Young Professionals Breakfast2017 will be the 15th year that IPAA NSW has held this important event, where chief executives host young professionals at a breakfast focused on connecting people and ideas. The breakfast is a wonderful opportunity for young public servants and chief executives to meet and share ideas to create a better public sector.

STATECONFERENCE

IPAA NSW

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IPAA NSW

As the key professional association that aims to enhance the relevance, integrity, reputation and intellectual base of the public sector, IPAA NSW offers a range of events to provide professional development and networking opportunities throughout the year.

To facilitate networking, attendees are provided with a list of participants. Members enjoy complimentary or heavily discounted rates for many of these events.

EVENTS

MEMBERSHIP

TRAINING

AWARDS

BOOKSTORE

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BUDGET BRIEFING BREAKFAST

2016–17

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International Women’s Day CelebrationThis is an evening of networking, conversation and inspirational speakers to celebrate International Women’s Day. Speakers come from all walks of life and share their stories of challenges and successes. It is an informal evening and an opportunity to share ideas in a convivial atmosphere.

Women’s Executive LuncheonThe Women’s Executive Luncheon celebrates women in leadership and explores what needs to happen to ensure more women continue to strive for executive careers in the public sector.

Speakers for the 2016 Luncheon on 16 August are The Hon. Catherine Cusack MLC, Parliamentary Secretary to the Premier and Ms Marina Go, General Manager of Hearst-Bauer Media.

On the CouchOn the Couch is a series of informal interviews with key “stewards” of the public sector. IPAA NSW has identified these people as “stewards” because in their current roles they are seen as having a high degree of responsibility and influence over the future of the public sector and the people who work within it. These interviews look at the person behind the role and focus on their influences, leadership styles, and values. Renowned journalist Monica Attard interviews them informally about their priorities in their current role and insights for the future.

Past interviewees include:

• Simon A Y Smith, Secretary Department of Industry, Skills and Regional Development

• Dr Mary Foley AM, Secretary NSW Health

• Dr Kerry Scott AO, Chair of the Moorebank Intermodal Company Ltd, a Director of NBN Co, Infrastructure Australia and the Whitlam Institute

• Carolyn McNally, Secretary for the NSW Department of Planning and Environment

• Dr Michele Bruniges AM, Secretary of the NSW Department of Education and Communities

• Blair Comley PSM, Secretary of the NSW Department of Premier and Cabinet

• Philip Gaetjens, Secretary, NSW Treasury

• Michael Coutts-Trotter, Secretary, Department of Family and Community Services

• Graeme Head, Public Service Commissioner.

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National Investigations SymposiumThe National Investigations Symposium is a biennial event for public sector investigators and complaint handlers run by the Independent Commission Against Corruption, NSW Ombudsman and IPAA. The symposiums have a two-day program and feature thought-provoking Australian and international speakers in a plenary session and four concurrent streams.

They provide a unique forum for public officials to increase investigative knowledge, skills and techniques, and offer significant professional development and networking opportunities.

Attendees:

• hear about best-practice methods and new techniques

• learn from distinguished international and national keynote speakers

• attend workshops on managing difficult complainants and learn the basics about conducting an investigation

• discuss hot topics with colleagues.

Picnic in the ParkThis is a members and special guests-only celebration to welcome in the New Year and is held in February each year. It is an afternoon of networking to enjoy as cocktails and canapés are served in the beautiful Rose Garden Pavilion at Sydney’s Royal Botanic Gardens.

MasterclassesMasterclasses are high-level events aimed at the Senior Executive Service that provide a forum for discussing strategic topics of importance. Our signature masterclass event is the Dr Nelson’s series, named in honour of longstanding member and first female councillor of IPAA NSW, Dr Helen Nelson. The series focuses on her area of expertise—policy.

Legal Eagle seminarsThe Legal Eagle seminar series is designed to present short seminars (most are one hour) on legal topics of critical relevance to the public sector. Seminars are delivered by qualified lawyers specialising in the area of law on which they present.

Drive Your Career Conference and mentoring programThe Drive Your Career Conference is for high-potential men and women in the NSW Public Service to accelerate their career development. The program is suited to individuals who are performing well in their current role, are ready to take on a position of greater responsibility and are motivated to develop their leadership capabilities. The 2016 Drive Your Career Conference has the theme “Understanding your career pathways (or opportunities) and positioning yourself for progression”.

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Public Training Program

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Public Training Program index

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As a leading training provider to the NSW public sector, IPAA NSW is recognised for its outstanding service and for delivering relevant, high-quality and cost-effective learning and development programs.

The courses in our Public Training Program are designed to meet the significant training needs of the sector, and are delivered face-to-face, where participants can share ideas and experiences in a professional learning environment. The content of each course is

based on research conducted with public sector organisations, and supports current government policy directions.

All of our public courses are available as Customised Agency Programs. In-house delivery offers flexibility in content, length and timetable.

For further information, contact our Professional Development Coordinator at IPAA NSW on 02 8223 8418 or go to nsw.ipaa.org.au.

Career ManagementJob Application and Interview Skills...................18

Commercial AcumenBusiness Acumen ...............................................18

Communication SkillsCustomer Service ...............................................19

Innovative and Analytical Problem-Solving ........19

Negotiation and Conflict Resolution Skills.........20

Presentation and Facilitation Skills....................20

Running Great Meetings .....................................21

Taking Good Minutes...........................................21

Writing Briefs ......................................................22

Writing Ministerial Correspondence ..................22

FinanceAnalysing and Interpreting Financial Reports ...23

Building and Managing Your Budget ..................23

Cost-Benefit Analysis .........................................24

Economics for Non-Economists .........................24

Executive Finance – Mastering Your Financial Environment ..............25

Finance Essentials for NSW Government ..........25

Finance for Non-Finance Managers ...................26

Leadership and ManagementDealing with Difficult Situations and Behaviours ...................................................26

Essentials for New Managers .............................27

Expanding your Leadership Capabilities ............27

Fundamentals for Supervisors ...........................28

How to Have Those Difficult Conversations with Employees ...........................28

Program Evaluation ............................................29

Risk Management ...............................................29

Strategic Analysis ...............................................30

Procurement and ComplianceContract Management Essentials ......................30

PCTP Level 2 Effective Procurement Capabilities ....................31

Project ManagementApplied Project Management .............................31

Project Management: The Basics .......................32

Public PolicyEthical Problem-Solving and Decision-Making..32

Understanding GovernmentInside Government ..............................................33

To find out more, go to www.nsw.ipaa.org.au18


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COSTS incl. GSTMEMBER $671

NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Paul Vorbach, Stuart Patch

LENGTH One Day

TIME 9.00am - 5.00pm

VENUE Christie Conference Centre

DATE 11OCT

• Understand how businesses operate

• Learn how to read business financial reports

• Recognise the way in which businesses develop and evolve strategy

Capability: Deliver Results

Increase the knowledge and awareness of key financial, economic and operational principles

Business Acumen

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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Merryl Semple, Simon Smith

LENGTH One Day



DATE 11AUG, 05APR

• Improve your performance at interviews

• Learn how to apply for a new job or your old one, including during restructures

• Understand application processes and interviews

Capability: Manage Self

Learn the methodology and skills for better job applications and interviews

Job Application and Interview Skills

To find out more, go to www.nsw.ipaa.org.au 19


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CLASS SIZE: 16FACILITATOR/S Phillip Hart

LENGTH One Day



DATE 15NOV, 22MAR

• Solve challenging problems effectively, using sophisticated innovative and analytical thinking

• Strengthen your awareness and conscious application of different types of thinking

• Choose from a range of important problem-solving tools, and use them confidently

Capability: Think and Solve Problems

Strengthen your skills and develop your problem-solving capacities through innovative and analytical thinking

Innovative and Analytical Problem-Solving

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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Harrold Burman, Andrew McDuie

LENGTH One Day



DATE 08NOV

• Why customer service matters to public sector organisations

• Understand the customer service value chain

• Develop key capabilities required by customer-facing and call centre staff

Capability: Commit to Customer Service

This course provides customer service staff with the skills to deal with customers effectively

Customer Service




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CLASS SIZE: 20FACILITATOR/S Isabel Deeble

LENGTH One Day



DATE 08DEC, 06JUN

• Accurately and clearly explain work-related information to different audiences

• Prepare and deliver short presentations using clear language, graphics and other visual aids

• Confidently handle unplanned responses in a question and answer context

Capability: Communicate Effectively

Learn the basic principles and effective delivery skills of presentation and facilitation

Presentation and Facilitation Skills

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COSTS incl. GSTMEMBER $1,100

NON-MEMBER $1,166

GROUP BOOKING $1,122

CLASS SIZE: 16FACILITATOR/S Phillip Hart, Fiona Hollier

LENGTH Two Days



DATE 02NOV + 03NOV, 14JUN + 15JUN

• Increase your success in difficult negotiations, disagreements and disputes

• Prepare for, manage and resolve challenging situations more effectively

• Deal confidently and assertively with power tactics, anger, frustration, resistance and negativity

Capability: Influence and Negotiate

Build your skills and confidence in influencing others, dealing with conflicts and resistance, resolving differences and achieving successful results

Negotiation and Conflict Resolution Skills



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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Dennise Harris

LENGTH One Day



DATE 26JUL, 16FEB

• Learn how to identify what goes in and is left out of the minutes

• Improve your listening for the key points

• Develop strategies for when taking minutes is difficult


Learn the sensible and practical strategies for taking minutes

Taking Good Minutes

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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 15SEP, 16MAR

• Learn how to run meetings more effectively and productively

• Gain skills to manage difficult meetings and increase participation

• Obtain practical strategies to keep control of meetings


Run effective meetings and develop skills to manage difficult meetings and ideas for increasing participation

Running Great Meetings




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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 09AUG, 22NOV, 21MAR, 22MAY, 22JUN

• Prepare letters over the minister’s signature

• Identify key elements of a ministerial reply

• Write accurately and with political sensitivity


Provide information, models and practice in writing to achieve appropriate skills at senior levels in the public sector

Writing Ministerial Correspondence

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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 21JUL, 01SEP, 22FEB, 16MAY

• Increase your competency in writing briefs to meet the expectations of your managers

• Know how to structure your briefs so they are on one page and do not keep coming back to you for correction


Increase your competency in writing briefs and reports in the public sector

Writing Briefs



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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Kevin Riley

LENGTH One Day



DATE 16SEP

• Understand the key budget elements

• Recognise the key assumptions that underpin budget development

• Develop key indicators to monitor budget performance

Capability: Finance

Underpin budget development and gain the key tools to monitor, manage and forecast budget outcomes

Building and Managing Your Budget

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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 12AUG, 23FEB

• Learn how to read financial reports

• Identify and analyse financial trends and KPIs

• Improve links between financial analysis and non-financial performance drivers

Capability: Finance

Enhance confidence and decision-making ability when using financial reports

Analysing and Interpreting Financial Reports




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NON-MEMBER $946

GROUP BOOKING $924

CLASS SIZE: 20FACILITATOR/S Dr Peter Abelson

LENGTH One Day



DATE 19OCT

• Learn how the economy and markets work

• Understand government budgets and the role of government in managing the economy

• Value the role of economics in developing public policy

Capability: Finance

Understand the nature of economics and its role in the development of public policies

Economics for Non-Economists

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NON-MEMBER $1,232


CLASS SIZE: 20FACILITATOR/S Dr Peter Abelson

LENGTH Two Days



DATE 30NOV + 01DEC

• Understand the principles and practice of cost-benefit analysis

• Recognise the major issues in conducting cost-benefit analysis

• Apply your knowledge through practical case studies of cost-benefit analysis

Capability: Finance

An introduction to the principles and practice of cost-benefit analysis

Cost-Benefit Analysis

PRE-COURSE REQUIREMENTSThose with no economic background should preferably first attend the workshop, Economics for Non-Economists.



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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Stuart Patch

LENGTH One Day



DATE 15FEB

• Gain knowledge of financial terms and basic financial transactions

• Understand the key financial reports and what they tell you

• Increase your awareness of the NSW Government Financial Management Framework

Capability: Finance

Provides fundamental skills and knowledge to support the NSW public sector Financial Management Framework

Finance Essentials for NSW Government

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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 07JUN

• Understand the application of the NSW Financial Management Framework

• Learn about the application of costing techniques for decision-making

• Become confident in budgeting and forecasting financial performance

Capability: Finance

Gain a strategic overview of the NSW Financial Management Framework and requirements in order to master the financial environment

Executive Finance – Mastering Your Financial Environment




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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 07DEC, 30MAY

• Use a structured approach for resolving particularly challenging or contentious situations

• Deal effectively and confidently with difficult behaviour

• Discover effective strategies for dealing with difficult situations and behaviours

Capability: Influence and Negotiate

Strengthen your capacity to address difficult issues and behaviours through more productive approaches

Dealing with Difficult Situations and Behaviours

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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Stuart Patch

LENGTH One Day



DATE 17NOV, 01JUN

• Gain a better understanding of basic finance and accounting principles

• Strengthen your ability in budget and financial management

• Increase your ability in budget planning including the cost-benefit analyses of various options

Capability: Finance

Gain an overview of financial concepts, language and tools to assist in managing budgets successfully

Finance for Non-Finance Managers



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NON-MEMBER $1,166


CLASS SIZE: 20FACILITATOR/S Bernadette Harris

LENGTH Two Days



DATE 14MAR + 15MAR

• Identify the role of leadership and management within the workplace

• Lead positive change, enhance staff performance and reduce resistance

• Recognise personal leadership strengths and develop a plan of action to continue leadership development beyond the program

Capability: Inspire Direction and Purpose

Explore the nature of leadership and build skills necessary to make a difference in the workplace

Expanding your Leadership Capabilities

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NON-MEMBER $1,166



LENGTH Two Days



DATE 09MAY + 10MAY

• Understand the essential skills for people in supervisory positions

• Manage people, time and delegate work more effectively

• Enhance professional networking and progress as a manager

Capability: Manage and Develop People

Increase your understanding of yourself and your team to improve your time, stress and performance management

Essentials for New Managers




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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Sarah Barlow

LENGTH One Day



DATE 06DEC, 04APR

• Manage your own emotions and constructively communicate in a difficult situation

• Deal with inappropriate behaviour including people who are aggressive, cynical and negative

• Diagnose and identify actions to effectively facilitate feedback to people who reject all feedback

Capability: Display Resilience and Courage

Equip yourself to manage difficult or challenging performance or behaviour at work and give feedback

How to have those Difficult Conversations with Employees

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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 21FEB

• Engage staff in productive one-to-one performance conversations

• Provide feedback on performance

• Develop confidence to supervise staff, including poorer performers

Capability: Manage and Develop People

Improve your interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace

Fundamentals for Supervisors



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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 12OCT

• Understand the key elements of risk management

• Recognise how to analyse and treat risk

• Learn how to apply the ISO 31000 International Risk Management Standard

Capability: Demonstrate Accountability

An introduction to risk management and an explanation of standards associated with risk management

Risk Management

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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Greg Masters

LENGTH One Day



DATE 22NOV, 27APR

• Design program evaluations, in line with the NSW government’s evaluation framework and policy

• Evaluate your agency’s programs and services and know whether they are making a difference

• Understand the strengths and weaknesses of different types of evaluation

Capability: Optimise Business Outcomes

Learn practical approaches to evaluating your agency’s programs and services

Program Evaluation




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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Stuart Patch, Paul Vorbach

LENGTH One Day



DATE 28JUL, 28FEB

• Understand the role of contracting in the contemporary NSW public sector and government-owned corporations

• Plan an effective contract strategy

• Comprehend the legal fundamentals in contracting

Capability: Procurement and Contract Management

Develop contract management capabilities to improve contractual outcomes and reduce costs for agencies

Contract Management Essentials

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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 01NOV

• Establish strong foundations for addressing complex, challenging and enduring problems

• Use a proven, practical and successful approach to high-quality strategic analysis

• Improve the reliability and efficacy of your strategic planning

Capability: Think and Solve Problems

Make a difference when addressing complex, challenging and enduring problems

Strategic Analysis



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NON-MEMBER $1,166


CLASS SIZE: 20FACILITATOR/S Stuart Patch, Kestrel Stone

LENGTH Two Days



DATE 29NOV + 30NOV, 24MAY + 25MAY

• Expand your skills with more advanced tools and techniques in project management and take a leadership role in projects

• Learn how to effectively estimate costs and resources required for more complex projects, and develop project plans

• Develop and evaluate project outcomes and draw lessons from the project for continuous improvement

Capability: Project Management

Expand your project management skills and take a leadership role in projects

Applied Project Management

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NON-MEMBER $1,496



LENGTH 2.5 Days


VENUE Cliftons

DATE 24AUG - 26AUG, 08NOV - 10NOV, 08MAR - 10MAR, 10MAY - 12MAY

• Apply the NSW Government regulatory and policy framework to a procurement activity

• Plan and conduct a procurement

• Approach the market and manage a contract


Learn the complete life cycle of a routine procurement in the NSW public sector

PCTP Level 2 Effective Procurement Capabilities

PRE-COURSE REQUIREMENTSCompletion of PCTP Level 1 Understanding Public Sector Procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector.

To discuss accelerated entry into this course, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 8223 8418.

PRE-COURSE REQUIREMENTSProject management experience as a project officer or project manager, or completion of Project Management: The Basics.




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NON-MEMBER $704

GROUP BOOKING $682


LENGTH One Day



DATE 13OCT

• Promote workplace behaviours and decisions based on robust ethical principles

• Anticipate and avoid instances of unethical conduct, and deal with them as they arise

• Encourage a sound problem-solving approach to address ethical challenges and dilemmas

Capability: Act with Integrity

Build the core concepts and skills to solve problems and make decisions ethically and proficiently

Ethical Problem-Solving and Decision-Making

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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Stuart Patch, Kestrel Stone

LENGTH One Day



DATE 20OCT, 09FEB, 08JUN

• Use a practical framework for planning and managing projects

• Expand your skills in project management

• Learn to monitor and evaluate project progress against identified goals


Learn practical project management tools and techniques

Project Management: The Basics



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NON-MEMBER $704

GROUP BOOKING $682

CLASS SIZE: 20FACILITATOR/S Greg Masters

LENGTH One Day



DATE 23NOV

• Understand the main features elements of the Constitution and Australian federalism

• Understand the Westminster system, responsible government and the machinery of government in NSW

• Gain an understanding of recent public sector reforms and the role of the public servant

Capability: Act with Integrity

An introduction to the Australian system of government

Inside Government

QUALIFICATIONS

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IPAA offers the following formal qualifications that can be achieved by attending a series of workshops and completing a rigorous study program and a number of assessment tasks. The courses are aimed at those hoping to transition into more senior roles.

DiplomasIPAA NSW, in a partnering arrangement with two major Registered Training Organisations (RTOs), People & Strategy (ACT) Pty Ltd (RTO ID No. 5336) and accessUTS (RTO ID No. 90811), offers a range of nationally recognised Diplomas as public programs. These include:

• Diploma of Government (Project Management) PSP51312

IPAA NSW, in conjunction with NSW Procurement within the NSW Department of Finance, Services and Innovation, offers the Procurement Certification Training Program (PCTP). It includes:

• Diploma of Procurement and Contracting PSP50616

• Advanced Diploma of Procurement and Contracting PSP60616

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Qualifications Qualifications index

Project ManagementDiploma of Government (Project Management) PSP51312 .......................36

Procurement and CompliancePCTP Diploma of Procurement and Contracting PSP50616 .................................37

PCTP Advanced Diploma of Procurement and Contracting PSP60616 .................................38

To find out more, go to www.nsw.ipaa.org.au

Qualifications

Ignite your learning journey with our new online knowledge centre.Ignite your learning journey with our new online knowledge centre.

36

This course is delivered in a partnering arrangement with People and Strategy (ACT)

Pty Ltd (RTO ID No. 5336).

Diploma of Government (Project Management) PSP51312

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NON-MEMBER $4,103


CLASS SIZE: 20FACILITATOR/S Stuart Patch,

LENGTH Five Days



DATE 14SEP - 26OCT, 21MAR - 17MAY

Course OutcomesAttendees will be able to:

• define and initiate a project

• design a comprehensive project plan

• manage project resources

• launch a project successfully

• manage project performance

• close out a project.

OverviewThe Diploma of Government (Project Management) equips participants to develop and manage projects within the workplace. The program guides participants through the complete project management process from project conception and initiation through to contract close. The skills learnt in this program can be used in projects of any size or complexity. The program is targeted at officers in a government agency or state-owned corporation who work in or manage a workplace project. The five-day program maximises the opportunities for self-learning by using case studies and an overarching project simulation to enable participants to practise new skills in a collegial, positive learning environment.


PRE-COURSE REQUIREMENTSVocational experience in project management or attendance at Project Management: The Basics, or Applied Project Management (IPAA short courses) or equivalent.



This course is delivered in a partnering arrangement with accessUTS

(RTO ID No. 90811).

37

PCTP Diploma of Procurement and Contracting PSP50616Capability: Procurement and Contract Management

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NON-MEMBER $5,800


CLASS SIZE: 20FACILITATOR/S Stuart Parry, Paul Vorbach

LENGTH Nine Days


VENUE Cliftons

DATE 19SEP - 25JAN


• establish a governance framework for a complex procurement

• develop a complex procurement plan

• manage risk in a procurement

• manage a complex procurement activity

• evaluate a complex procurement

• negotiate successful procurement outcomes

• manage a complex contract

• manage contractor performance.

OverviewThis qualification allows for the attainment of competencies required for independent and self-directed work as a procurement and contract manager in the public sector. It is suitable for individuals who apply integrated technical and theoretical concepts in a broad range of contexts to undertake advanced skilled duties in a procurement and contracting environment.

PRE-COURSE REQUIREMENTS

Completion of PCTP Level 1 Understanding Public Sector Procurement and Level 2 Effective Procurement Capabilities.

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.


Qualifications


This course is delivered in a partnering arrangement with accessUTS

(RTO ID No. 90811).

38

PCTP Advanced Diploma of Procurement and Contracting PSP60616

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NON-MEMBER $5,800


CLASS SIZE: 20FACILITATOR/S Paul Vorbach

LENGTH Nine Days


VENUE Cliftons

DATE 30AUG - 08DEC


• develop organisational procurement plans

• strategically analyse agency procurement spends by category

• direct and manage continuous improvement and change in the procurement function

• develop opportunities for coordinated procurement within and across agencies

• manage strategic procurement negotiations

• manage strategic procurement risk

• strategically direct the management of contracts across an agency.

OverviewThis advanced procurement and contracting program focuses on the skills and knowledge required to manage the procurement and contracting functions within an agency or to develop agency policy, processes and procedures. The 9-day program (3x3 days) is strategically focused on the development of organisational procurement capability. It is suitable for experienced professional procurement officers wanting to enhance their strategic management knowledge and skill base. It is action learning-focused and uses case studies and simulations to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, through in-class group work including presentations and work-based tasks completed outside of the class sessions.


PRE-COURSE REQUIREMENTS

Completion of the Diploma of Government (Procurement and Contracting).Candidates will need to submit a CV prior to being accepted into this course. Please contact IPAA NSW on 02 8223 8418 for further information.

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 8223 8418.

CUSTOMISED AGENCY PROGRAMS

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Customised Agency Programs

Customised Agency Programs index

Career ManagementImproving your Workplace Effectiveness ...........41

Commercial AcumenProcess Mapping and Analysis for Improved Efficiency .............................................................41

Communication SkillsAdvanced Presentation Skills .............................41

Facilitation Skills ................................................42

Interpersonal Communication Skills .................42

Listen and Speak Under Pressure ......................42

Speech Writing Made Easy .................................43

Writing Plain English ..........................................43

Writing: Grammar and Punctuation ...................43

Leadership and ManagementBehaviour Styles: Individual and Teams .............44

Building and Sustaining Resilience ....................44

Bullying and Harassment Prevention .................44

Change Leadership - What's New ......................45

Coaching Skills for Team Leaders ......................45

Developing High-Performing Teams ..................45

Developing a Dispute Management System .......46

Improve Performance through Coaching ...........46

Managing Regional Staff: Working Together Apart ......................................46

Managing to Improve Performance ....................47

Outrage! Managing Highly Controversial Issues 47

Springboard: Women's Development Program .47

CU

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professional development program uniquely designed in content and format to address the particular needs of your organisation. Customised Agency Programs can save your organisation money and enhance team-building.

All IPAA NSW courses are available as Customised Agency Programs, including the courses in the Public Training Program.

IPAA NSW matches the most appropriate consultant to the needs of your organisation and offers flexibility in content, length and timetabling.

You are not restricted to our current offerings. We can develop a new course specifically for your organisation, offering complete professional development program solutions. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

Training can be delivered at your premises or we can source a training venue for you. Courses can be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-for-profit sectors.

In-house course delivery is a cost-effective way to deliver training to groups of eight or more people (maximum 20). Discounts are available for multiple bookings for the same course.

This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

For further information or to receive a written proposal, contact our Professional Development Coordinator on 02 9228 5225 or email [email protected].


41To find out more, go to www.nsw.ipaa.org.au

Over 5,000 people benefit from our courses each year.

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FACILITATOR/S Isabel Deeble

Capability: Communicate Effectively• Deliver influential presentations with credibility

and a professional presence to a senior audience

• Respond to perceived audience reception and confidently change tactics mid-presentation

• Understand the strategies of moving a meeting or audience towards a shared conclusion

A comprehensive workshop focusing on advanced presentation skills

Advanced Presentation SkillsC

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FACILITATOR/S Kevin Riley

Capability: Deliver Results• Gain greater understanding of how work is

being done to meet customer and stakeholder expectations

• Improve financial and operational controls and performance

Learn the most effective and widely used techniques for process documentation, analysis and improvement

Process Mapping and Analysis for Improved Efficiency

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FACILITATOR/S Sarah Barlow

Capability: Deliver Results• Learn to effectively deal with changing and

competing priorities to complete work tasks and respond flexibly to changing circumstances

• Improve productivity by eliminating time robbers

• Maintain equilibrium while managing pressure situations at work

Learn to use practical strategies and tactics to become more effective and productive

Improving your Workplace Effectiveness




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FACILITATOR/S Michael Kelly

Capability: Communicate Effectively• Build your thinking and speaking on your feet

‘identity’

• Create perceptions of confidence when listening, speaking and presenting

• Develop a simple structure for any interaction, meeting or presentation

An interactive workshop for senior government executives to build confidence and presence when listening and speaking under pressure

Listen and Speak Under Pressure

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FACILITATOR/S Bernadette Harris

Capability: Communicate Effectively• Identify and practise fundamental strategies to

manage a range of professional communication

• Learn to send clear messages

• Use clever questions to uncover important information

Including how to say ‘no’ and keep the other person onside

Interpersonal Communication Skills

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FACILITATOR/S Sarah Barlow

Capability: Communicate Effectively• Deliver outcomes and clear actions when

facilitating groups and internal and external stakeholder meetings

• Manage difficult behaviours in facilitated situations

• Adopt the most useful structures and processes to achieve consensus and make decisions

Build confidence, skills and appropriate techniques for facilitating groups and meetings

Facilitation Skills



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FACILITATOR/S Dennise Harris

Capability: Communicate Effectively• Learn the rules of grammar and punctuation that

you will need at work

• Obtain answers to your questions

A refresher course in modern punctuation and grammar using the public sector workplace as a context

Writing: Grammar and PunctuationC

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Capability: Communicate Effectively• Gain confidence in making a document easier

to read

• Apply a step-by-step guide to writing clear and effective documents for work purposes

Develop a process to write reader-friendly documents

Writing Plain English

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Capability: Communicate Effectively• Learn how to make your speech appealing

• Obtain a step-by-step guide for writing a work-related speech

• Be able to match the speech to the speaker and the event

A step-by-step guide for writing a work-related speech

Speech Writing Made Easy




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FACILITATOR/S Anthea Lowe

Capability: Manage and Develop People• Recognise bullying and harassment in the

workplace

• Learn how to prevent bullying and harassment

• Provide strategies for identifying, preventing and resolving bullying and harassment in the workplace

Provide strategies for identifying, handling and preventing bullying and harassment in the workplace

Bullying and Harassment Prevention

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FACILITATOR/S Merryl Semple

Capability: Display Resilience and Courage• Recognise subtle stress signals before they

become chronic

• Techniques to think clearly and make good decisions under pressure

• Personal strategies to build and sustain resilience

Learn practical skills to remain calm and focused in challenging situations and develop resilience-building strategies that work.

Building and Sustaining Resilience

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FACILITATOR/S Isabel Deeble

Capability: Manage Self• Understand people's behaviour styles and

workplace priorities

• Recognise your personal strengths, limitations and interpersonal challenges as well as those of others you work with

• Learn to work more productively with less team conflict

Become more self-knowledgeable, well-rounded and effective team members/leaders

Behaviour Styles: Individual and Teams



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FACILITATOR/S Sandra Wood

Capability: Inspire Direction and Purpose• Enhance team performance and results

• Learn to encourage your team members to be fully engaged and committed

• Increase team accountability

Enhance team performance by developing trust, communication, conflict management, commitment and accountability

Developing High-Performing TeamsLE

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FACILITATOR/S Barbara McKellar

Capability: Manage and Develop People• Facilitate useful ‘coaching conversations’ as

part of your management toolkit

• Expand your management skills and develop your team members’ skills

• Learn how to use the I-GROW model so your coaching conversations are relevant and useful

Expand your management skills to enable you to help staff fulfil their potential

Coaching Skills for Team Leaders

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FACILITATOR/S Robyn Mercer

Capability: Manage Reform and Change• Make effective change leadership an integral

part of everyday leadership practice

• Develop change plans that support employees to readily adopt workplace change

• Use leadership actions that move employees towards the change (not away from change!)

Base your change leadership practice on the latest neuroscience research

Change Leadership - What's New




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Capability: Manage and Develop People• Develop effective methods of managing your

regional and remote staff

• Learn techniques to build effective workplace relationships in geographically dispersed teams

• Build confidence to supervise and manage regional staff and manage effectively when things go wrong at a distance

Provides practical solutions to issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment

Managing Regional Staff: Working Together Apart

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FACILITATOR/S Robyn Mercer

Capability: Manage and Develop People• Learn how to apply a range of practical coaching

techniques that can be used to support engagement, assist change and promote autonomy and problem-solving in all employees

• Develop a range of coaching questions including those that support improved problem-solving, autonomy, resilience, personal change and goal achievement

• Improve performance by building employee ownership of coaching agreements

Learn how to effectively coach employees to support great performance and ongoing engagement

Improve Performance through Coaching

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FACILITATOR/S Phillip Hart

Capability: Influence and Negotiate• Resolve disputes more systematically and

effectively, cutting the hidden and visible costs of conflict

• Address disputes responsibly, safely and productively, encouraging improved behaviours and outcomes

• Develop a dispute management system using an approach that is fast, efficient, robust and transparent

Develop a dispute management system to suit your agency and particular circumstances

Developing a Dispute Management System



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FACILITATOR/S Deb Elliott

Capability: Manage Self• Identify clear, practical and realistic ways to take

greater control over your work and life

• Value yourself, your strengths and your capabilities, catering for participants from all backgrounds

• Build practical skills and increase confidence to progress further in your career

Enhance your performance and learn to make positive decisions about your personal and work options

Springboard: Women's Development ProgramLE

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FACILITATOR/S Phillip Hart

Capability: Influence and Negotiate• Address serious tension and conflict among

internal or external stakeholders

• Encourage stakeholder acceptance, cooperation and compliance on controversial issues

• Move towards constructive outcomes in difficult circumstances

Learn the practical strategies for dealing with highly controversial and highly charged issues

Outrage! Managing Highly Controversial Issues

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Capability: Manage and Develop People• Conduct a performance conversation

• Understand the NSW Public Sector’s Performance Development Framework and its components

• Understand the process in managing unsatisfactory performance

Learn effective performance management techniques to analyse performance problems and develop targeted strategies to gain the best effect

Managing to Improve Performance

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Terms and Conditions

Registration and Confirmation

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

Payment policy

Payment is due 14 days from the date of the invoice.

Cancellation policy

Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Member rate policy (courses only)

When an IPAA NSW professional member or associate member registers for a course, the member rate applies. Affiliate members are not eligible for the member rate.

Group booking policy (courses only)

Where three or more people from one agency book and pay together for the same course (with the same course code), the group booking rate applies.

Transfer policy (courses only)

Transfers to another course must be requested in writing at least 10 working days prior to the course running, or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.

The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.

Program changes

IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Privacy policy

IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Individuals who wish to access their personal information, or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 8223 8418.

Let us know what you thinkThis 2016–17 Services Guide, and various other publications, are available on our website – nsw.ipaa.org.au.

Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us:

t: 02 8223 8418 f: 02 8223 8420e: [email protected] m: IPAA NSW GPO Box 904 Sydney NSW 2001

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Index – alphabetical

ALP

HAB

ETIC

AL IN

DEX

Advanced Presentation Skills ...............................41

Analysing and Interpreting Financial Reports .....23

Applied Project Management ...............................31

Behaviour Styles: Individual and Teams ...............44

Building and Managing Your Budget ....................23

Building and Sustaining Resilience ......................44

Bullying and Harassment Prevention ...................44

Business Acumen ..................................................18

Change Leadership - What's New ........................45

Coaching Skills for Team Leaders ........................45

Contract Management Essentials ........................30

Cost-Benefit Analysis ............................................24

Customer Service ..................................................19

Dealing with Difficult Situations and Behaviours ......................................................26

Developing a Dispute Management System .........46

Developing High-Performing Teams ....................45

Diploma of Government (Project Management) PSP51312 .........................36

Economics for Non-Economists ...........................24

Essentials for New Managers ...............................27

Ethical Problem-Solving and Decision-Making ...................................................32

Executive Finance – Mastering Your Financial Environment ................25

Expanding your Leadership Capabilities ..............27

Facilitation Skills ...................................................42

Finance Essentials for NSW Government ............25

Finance for Non-Finance Managers .....................26

Fundamentals for Supervisors .............................28

How to Have Those Difficult Conversations with Employees .............................28

Improve Performance through Coaching .............46

Improving your Workplace Effectiveness .............41

Innovative and Analytical Problem-Solving ..........19

Inside Government ................................................33

Interpersonal Communication Skills ...................42

Job Application and Interview Skills .....................18

Listen and Speak Under Pressure ........................42

Managing Regional Staff: Working Together Apart ........................................46

Managing to Improve Performance ......................47

Negotiation and Conflict Resolution Skills ..........20

Outrage! Managing Highly Controversial Issues ..............................................47

PCTP Advanced Diploma of Procurement and Contracting PSP60616 ............38

PCTP Diploma of Procurement and Contracting PSP50616 ...................................37

PCTP Level 2 Effective Procurement Capabilities ......................31

Presentation and Facilitation Skills ......................20

Process Mapping and Analysis for Improved Efficiency .........................................41

Program Evaluation ..............................................29

Project Management: The Basics .........................32

Risk Management .................................................29

Running Great Meetings .......................................21

Speech Writing Made Easy ...................................43

Springboard: Women's Development Program ...47

Strategic Analysis ..................................................30

Taking Good Minutes .............................................21

Writing Briefs ........................................................22

Writing: Grammar and Punctuation .....................43

Writing Ministerial Correspondence ....................22

Writing Plain English .............................................43

www.nsw.ipaa.org.au

Documents

IPAA Services Guide 2016-17