IPSOS / Vodafone / Novartis Kenya

17 December 2014

Usernames linked to pharmacies

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Support information:

Roland Perold (Deployment Manager)Email : rperold@mezzanineware.comTel : +27 (79) 7326626Skype : rolandperold

Installing the Mezzanine helium Android application

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How to install the Mezzanine Helium Android application:

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1. You will receive a SMS with a URL link

Open messages, click on the URL link in the SMS, and select ‘Open URL’.

That will redirect you to the following site:

https://za-zerorated.mezzanineware.com/static/mezzanine-android-release.apk

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2. Select web browser

Complete action by selecting Chrome web browser, and clicking on ‘Just once’. Google Chrome Terms of Service - select ‘Accept and Continue’

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3. Save file

Do not sign in to Chrome - select ‘No thanks’. Keep the Helium Android file by selecting - ‘Ok’.

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4. Download complete - notification bar

Swipe down on the screen to open notification bar. Wait for the Helium Android download to complete. Then click on the item that has just been downloaded to open the link.

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5a. Allowing an installation from ‘Unknown sources’

You will probably receive a warning that the installation is blocked because the application does not originate from the Play Store. Just click on Settings.

Then find the “Unknown Sources” option and select that.

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5b. Allowing an installation from ‘Unknown sources’

Agree to Unknown sources by selecting ‘OK’.

You will see a check mark now appears next to the option in your Security Settings menu.

The download will continue.

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6. Installing...

Allow access to all required functionality on the device.

Just keep pressing Next until the Install option appears in the bottom right-hand corner. Then click on that Install option.

The application will now install.

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7. Done – App installed

Once the App has installed, click on the Open button to open the App.

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8. ApplicationsFrom your Home screen, navigate to the page where you can see the Mezzanine helium logo.

You will receive another SMS with your Helium login details.

Once you have received these, open the helium app.

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9. Logging In

Use the username which you have received via SMS – this will be an international phone number (eg 254…).

Also complete the PIN code you have received in a separate SMS.

Then enter the PIN received from the server and click the arrow to continue.

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9. Personal details

Enter your name and surname as person receiving the device.

Next choose a PIN that you won’t forget, and enter it in the ‘Enter a new PIN’ field.

Use something simple like “0000” on behalf of the users… as they will be required to enter this each time they open the app.

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10. General Mezzanine Support

• Web : http://support.mezzanineware.com/

• Email : support@mezzanineware.com

• Phone : +27 21 880 2033