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IQNet – APCER Forum- Sustainability through innovation -

Oporto Exponor, 8 October 2007

The role of IQNet in the global marketRené Wasmer, IQNet President

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The International Certification Network

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over 200 subsidiaries

worldwide

The International Certification Network – 37 partner organisations

Argentina IRAM • Australia SAI Global • Austria QA • Belgium AVI • Brazil FCAV • Canada QMI • China (Hong Kong) CQC/CQM/HKQAA • Colombia ICONTEC • Croatia CRO CERT • Czech Republic CQS •

Denmark DS • Finland SFS • France AFAQ • Germany DQS • Greece ELOT • Hungary MSZT • Ireland NSAI • Israel SII • Italy CISQ • Japan JQA • Korea KFQ • Malaysia SIRIM • Mexico ANCE/IMNC • Norway

NEMKO • Poland PCBC • Portugal APCER • Romania SRAC • Russia Russian Register/TEST • Serbia YUQS • Slovenia SIQ • Spain AENOR • Switzerland SQS • Venezuela FONDONORMA

7 Partners Asia Pacific

100’000 certificates

7 Partners America

40’000 certificates

23 Partners Europe

163’000 certificates

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Main activities of IQNet partners

• General management system certification(e.g. ISO 9001, ISO 14001, EMAS, OHSAS 18001, SA 8000)

• Industry sector specific certification schemes(e.g. ISO/TS 16949, TL 9000, BS 7799-2/ISO 17799, AS/EN/IAS 9100, ISO 13485, HACCP, BRC, IFS)

• Innovative IQNet assessment schemes & certification services through IQNet Ltd. (Qweb, GoodPriv@cy, IQNet 9004, Best Board Practice, SA 8000)

• Product and Personal Certification

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Number of IQNet Partner’s certificates

July 2007

over 600 CB‘s

IQNet 30%

Global market share for

MS-Certificates

7.600

OHSAS

18001

7.600

Food

Safety

10.3006.80035.000235.700303.000

OthersTS 16949ISO 14001ISO 9001Total

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Positioning of IQNet CB’s (QMS)

Number 1 or 2 market position 78% of partners

Number 1 market position

With more than 30% market share

60% of partners

51% of partners

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IQNet Mission and Market Environment

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IQNet Mission

� To have strongly committed IQNet partners who can demonstrate their recognition and reputation of excellence in the marketplace

� Actively contribute to the development of effective, efficient and user-friendly conformity assessment processes ensuring credible output.

Certification community

� Be - through its Network - the leading local and global service provider in the field of non-financial assessments

� Through its Network, assessments and certifications – help clients to improve enterprise quality aimed at sustainable success

Market / Products

� Provide tools and services to partners to advance competence andcompetitiveness

IQNet Partners

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What do clients expect from IQNet partners...

More than a proof of conformity…!

Reputation

Recognition

Competence

Sustai

nable

succ

ess

focu

sEfficient

tools, services

and support

Added value

through the audit

& certification

process

Offered options

to advance

enterprise quality

Consistency

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ISO 9001 and the use of a broader quality focus

• Promotion of ISO 9001 process management as an effective basic

model and efficiently expandable management system

• The combination of the specific requirements into an integrated

management system

• The use of a broader quality focus, integrating stakeholder needs and

aiming at sustainable success (enterprise quality)

3. sustainable success focus3. sustainable success focus

1. valid basic process model1. valid basic process model

2. integrated management system2. integrated management system

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Next generation of “ISO 9001 / ISO 9004 and 14001”

Quality Management ISO 9001 / 9004 :

• Current plan is for small changes to ISO 9001 (“amendment”)

• More significant changes to ISO 9004 (“revision”)

ISO 9001 -> DIS to be circulated Sept 2007 / Publication IS October 2008

ISO 9004 -> CD2 August 2007 -> DIS August 2008 -> Publication IS August 2009

Environmental Management ISO 14001 :

• Preparation within JTCG and TMB - Next revision to be aligned with ISO 9001

revision cycle. - Start could take place in 2009

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Industry sector specific certification requirements …

Global business sectors require certification

• Competitors cooperate in the fields of quality and safety

More effective supplier control

• Resources spent for schemes, tools, monitoring and implementation

Growing sector scheme proliferation

and new MS disciplines!

Supply chain requirements as a driver!

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9 Trends !

Trend 4Certification

industry •Industry sector specific schemes will further develop and grow.

Trend 3Certification

clients•Customers expect more value in less time …....

Trend 2Economy•Could be a danger that CEOs perceive more burden than benefit with

management systems … to communicate more effectively the value of

generic management systems …..

Trend 1Economy•Effective enterprise quality and process management will be an ongoing

need.

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9 Trends !

Trend 9Accreditation•Regulations for certification business will further increase….

and the monitoring methods by Accreditation adjusted …

Trend 7Certification

Bodies•Auditing will increase in complexity…. Need of multifunctional

auditors ….. Auditor competence as a key requirement ….

Trend 6Certification

industry•Labels and related assessment schemes will further expand ...

Trend 8Certification

bodies •Global business requests consistent and global audit solutions –

response to these needs is an ongoing request

Trend 5Certification

industry•Further management disciplines will become more important and

establish …….

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IQNet strategies

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4 IQNet strategies to support partners and clients

• Accredited & recognised schemes via IQNet Ltd.; SA 8000, etc

• Own IQNet products and services

• Sharing partners’ specialist products (Leader- Adopter Model)

• Promoting partners’ specialist products

2. Promotion of

innovative products

and services

• Member selection process; successful partners

• Global auditor and expert pool – specific local competence access

• Global client coordination and service delivery process

• Best practice sharing; common performance principles

• Technical support structure within IQNet

1. Client focus

(all partners’ clients

needs, including global

clients)

Strategies

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4 IQNet strategies to support partners and clients

• Mutual recognition / IQNet-Certificate / Co-Certificate / Mark

• Peer assessment / Best practice performance evaluation

• IQNet auditor certification scheme

• Largest global registration database

• International liaison body activity

4. Global recognition of

assessments and

certificates - high

credibility

• Partners’ resources; use to facilitate service delivery

• Partner competences : use for common services, accreditations, etc.

• Standardised service delivery processes (clients, partners)

• Partner panels; knowledge management Food, Health, Tourism, etc

• Support structure; Head office, Committees, Task Forces, bilat. Cooperation

3. Cooperation model

(aiming at

competitiveness and cost

advantages)

Strategies

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Services

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Example - The IQNet Best Practice Evaluation

1 2 3 4 5 6 7 8 9 10

1 Quality of business planning and control

2 Focus on customers and interested parties

3 Management of product portfolio

4 Qualification of auditors

5 Management of business processes

6 Use of improvement tools

7 Use of partnerships (e.g. IQNet)

8 Financial results

9 Non financial results

10 Promotion and communication

Average Range

Average result:

Evaluated elements

Result

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Example – The IQNet Auditor Certification Scheme

Supplementary competencies

Levels

IQNet

Product

xy Auditor

Recognizes the competency of the auditor and its contribution as effective member of an audit teamC

Additionally recognizes the competency of the auditor

in the management of an audit teamB

IQNet

product

xy

Lead

auditor

IQNet

global

client lead

auditor

Additionally recognizes the competency of the auditor in:

• in the accomplishment of all the aspects in a global

audit process

• in the management of complex audits

• in the management and leadership of several teams

in the same audit process

A

Basic auditor categories

Auditor

Lead

auditor

Global

senior

auditor

Criteria IQNet specialist products

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PRODUCT

LINESA8000

Social Accountability

BS25999

Business Continuity

Management System

Allergen Management

Unique / Specialised Assurance Services

Others …..

Other available IQNet products are:

- GoodPrivacy

- Best Board Practice – corporate governance

- IQNet 9004 Assessments

- Qweb Label

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IQNet Certification Path

IQNet SA8000 Assessment Process

Application Pre-VisitCertification

AuditSurveillance

AuditRe-certification

Audit

CERTIFICATION

GRANTED

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Example - IQNet global SA 8000 capability

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SA 8000 Accreditation granted to IQNet - 1st May 2007

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Example: Corporate Governance – Best Board Practice

Board of Directors

Entire organisation incl..

Senior executive management

BBP

ISO 9001:2000

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The world largest Global Registration Database for Management System Certificates

www.iqnet-certification.com

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IQNet Certificate and Mark

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IQNet in International Organisations

• IAF (International Accreditation Forum)

• EA (European co-operation for Accreditation)

• ISO/CASCO (Conformity Assessment)

• ISO/TC 176 (Quality Management; ISO 9001)

• ISO/TC 207 (Environment; ISO 14001)

• EFQM (European Foundation for Quality Management)

• CIES (The Food Business Forum)

• GFSI (Global Food Safety Initiative) and respective Technical Committee

• Etc.

Help on the way to be more successful ….

…. sustainable success …. !

… IQNet innovates through products, processes, knowledge sharing …