iR2220_3320-SG

SERVICE GUIDE

CANON U.S.A., INC.SYSTEMS & TECHNICAL SUPPORT DIVISION

Rev. 0

imageRUNNER 2220/3320 Series Service Guide

IMPORTANT

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN

ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING

REVISIONS.

imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page i


Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support: http://www.support.cusa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealers possession, use, or misuse of this service guide. Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any time without notice. The system software of this product should not be exported from the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States. Canon is a registered trademark of Canon Inc. imageRUNNER, NetSpot and ScanGear are trademarks of Canon Inc. UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Novell, NetWare, and IPX/SPX are trademarks of Novell, Inc. CNA and CNE are service marks of Novell, Inc. Microsoft, MCSE, PowerPoint, Windows, and Windows 95/98/Me/2000/NT/XP are registered trademarks of Microsoft Corporation. IBM is a trademark of IBM, Inc. Macintosh, AppleTalk and Mac OS are trademarks of Apple Computer, Inc. Intel and Pentium are trademarks of Intel Corporation Solaris is a trademark of Sun Microsystems, Inc. PCL is a trademark of Hewlett Packard Corporation Adobe is a trademark of Adobe Systems Inc. The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page ii


Table of Contents

I. Product Overview ............................................................................................................................................1 II. Design Features................................................................................................................................................1

A. Small Footprint Design......................................................................................................................................1 B. Optional Output and Finishing Capabilities ......................................................................................................1 C. Differences From the imageRUNNER 3300i ....................................................................................................2 D. Differences From the imageRUNNER 2200/2800/3300 Series ........................................................................2

III. Product Configuration ....................................................................................................................................3 A. imageRUNNER 2220/3320 Series ....................................................................................................................4 B. imageRUNNER 3320G Product Description ....................................................................................................4 C. Accessories ........................................................................................................................................................5 D. Supplies .............................................................................................................................................................5 E. Connectivity Accessories...................................................................................................................................5

IV. Specifications....................................................................................................................................................6 A. imageRUNNER 2220/3320 Series ....................................................................................................................6 B. DADF-H1 ..........................................................................................................................................................7 C. Finisher-J1 (Option)...........................................................................................................................................7 D. Saddle Finisher-G1 (Option) .............................................................................................................................7 E. Puncher Unit-K1 (Option) .................................................................................................................................8 F. Inner 2-Way Tray-A1 (Option)..........................................................................................................................8 G. Paper Deck-L1 (Option) ....................................................................................................................................8 H. Cassette Feeding Unit-W1 (Option) ..................................................................................................................8 I. Envelope Feeder Attachment-B1 (Option) ........................................................................................................9 J. Card Reader-C1 (Option) ..................................................................................................................................9 K. Super G3 Fax Board-J1 (Option).......................................................................................................................9 L. Network Multi-PDL Print Kit..........................................................................................................................10

V. Service Features .............................................................................................................................................11 A. Serviceability ...................................................................................................................................................11 B. Estimated Installation Time .............................................................................................................................11 C. Power and Plug Requirements.........................................................................................................................11 D. Soft Counter.....................................................................................................................................................12 E. MEAP Application Counter.............................................................................................................................12 F. Upgrading ........................................................................................................................................................13 G. Computer Requirements For Upgrading..........................................................................................................13 H. Hard Disk Drive Handling...............................................................................................................................14 I. Consumables....................................................................................................................................................14 J. Consumable Parts For The Main Unit .............................................................................................................14 K. Finisher-J1 Consumable Parts .........................................................................................................................14 L. Saddle Finisher-G1 Consumable Parts ............................................................................................................14 M. Paper Deck-L1 Consumable Parts ...................................................................................................................15 N. Cassette Feeding Unit-W1 Consumable Parts .................................................................................................15 O. DADF-H1 Consumable Parts ..........................................................................................................................15 P. Customer Maintenance ....................................................................................................................................16 Q. Periodic Maintenance ......................................................................................................................................16

VI. Service Policy .................................................................................................................................................17 A. Dealer Technical Support ................................................................................................................................17 B. Call Escalation Procedure................................................................................................................................20 C. Recommended Monthly Print/Copy Volume ..................................................................................................21 D. Warranty Conditions........................................................................................................................................21

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VII. Technical Training.........................................................................................................................................22 A. Overview .........................................................................................................................................................22 B. Certification .....................................................................................................................................................22 C. Who Should Attend .........................................................................................................................................22 D. Training Facilities............................................................................................................................................22 E. Prerequisites.....................................................................................................................................................23 F. What You Will Learn ......................................................................................................................................23 G. Course Format .................................................................................................................................................23 H. Course Highlights ............................................................................................................................................23 I. Course Equipment ...........................................................................................................................................24 J. Materials ..........................................................................................................................................................24

VIII. Service Requirements ...................................................................................................................................25 A. Authorization Policy........................................................................................................................................25 B. Service Recommendation ................................................................................................................................26

IX. Appendix ........................................................................................................................................................27 A. imageRUNNER 2220/3320 Series Limited Warranty Conditions ..................................................................27 B. Canon GPR-6 Drum Unit Limited Warranty...................................................................................................28

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I. Product Overview The imageRUNNER 2220/3320 Series (segment 2 and segment 3) are digital copiers based on the imageRUNNER 2200/3300 Series, operating with up to 22 and 33 copies per minute respectively. The imageRUNNER 2220/3320 Series are MEAP (Multifunctional Embedded Application Platform) enabled devices. MEAP is a java based development environment that, with Canon tool kits, permits the development of software applications that run within a Canon device. Included in this series are the imageRUNNER 2220i/2220N/3320i/3320N. The imageRUNNER 3320G is available for government agencies; refer to Page 4 for the imageRUNNER 3320G Product Description. As an Energy Star Partner, Canon U.S.A., Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.1

II. Design Features A. Small Footprint Design

1. Integrated Paper Output The imageRUNNER 2220/3320 integrates finishing features for the mid-size office environment where advanced functionality may be needed. The customer can add the optional external Saddle Finisher-G1 with the Inner 2-Way Tray-A1 for saddle stitch booklets. Also available is the optional Puncher Unit-K1 to produce 2 to 3-hole punch paper.

B. Optional Output and Finishing Capabilities 1. Finisher-J1

The optional built in style Finisher-J1 offers 30-sheet (LTR) with one-corner stapling.

2. Inner 2-Way Tray-A1 With Copy Tray-F1 Collates, groups, and rotates copy sets in alternating directions. When the optional Copy Tray-F1 is attached to the Inner 2-Way Tray-A1, three bins are available for the user to choose where to print out a copy, print, or fax job. If the Copy Tray-F1 is not installed, the user can only choose the trays for copying and faxing, or copying and printing.

3. Saddle Finisher-G1 with Inner 2-Way Tray-A1 With the Saddle Finisher-G1 installed, the Inner 2-Way Tray-A1 must also be installed. The Saddle Finisher-G1 and Inner 2-Way Tray-A1 are delivered as a set-item. The Saddle Finisher-G1 and the Inner 2-Way Tray-A1 allows the user to choose where to print out a copy, print or fax job. Note: The optional Puncher Unit-K1 can only be added with the Saddle Finisher-G1.

1 If any of the options are installed, the copier may no longer be Energy Star compliant.

imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page 1


4. Configuration of Optional Accessories The Saddle Finisher-G1 and Inner 2-Way Tray-A1 are bundled together as one Part Number: 6681A003AA. The Puncher Unit-K1 can be added as an option for the Saddle Finisher-G1 The Inner 2-Way Tray-A1 and Copy Tray-F1 are bundled together as one Part Number: 6680A003AA. No other Finishing accessory can be used in this configuration. When the Finisher-J1 is installed, no other finishing option can be used. The chart below indicates the optional accessory configurations:

Item Configuration 1 Configuration 2 Configuration 3 Saddle Finisher-G1 No No Inner 2-Way Tray-A1

Yes No

Copy Tray-F1 No Yes

No Puncher Unit-K1 Option No No Finisher-J1 No No Yes

C. Differences From the imageRUNNER 3300i Features imageRUNNER 3320i

imageRUNNER 3320N/G

imageRUNNER 3300i

Memory / HD 256 MB RAM 10.0 GB HDD 256 MB RAM 10.0 GB HDD

192 MB RAM 6.0 GB HDD

Universal Send Available Not Available Available

MEAP Capability Available Available Not Available

Network Printing Standard Standard Standard

Authentication Dept ID, SDL, or SSO Dept ID, SDL, or

SSO Dept ID

Search Addresses via LDAP Available Available Not Available

D. Differences From the imageRUNNER 2200/2800/3300 Series Features imageRUNNER 2220/3220 imageRUNNER 2200/2800/3300

Memory / HD 256 MB RAM 10.0 GB HDD 128 MB RAM 5.1 GB HDD

Universal Send Available (on i models) Not Available

MEAP Capability Available Not Available

Network Printing Standard Optional

Full Color Touch Panel Available Not Available

DADF Standard Optional



III. Product Configuration

Items included in the imageRUNNER 2220/3320 Series Boxes: Box One: Box Two:

Main Unit Image Reader-B1 Right Lower Cover Image Reader-B1 (Inch/A) Drum Unit Cable, DDI-S Interface FL Cassette-U1 (L) Cable, DDI-S Power Supply FL Cassette-V1 (S) Fixing Claw (front) Users Guide (English) Mount, Reader Copy Guide (English) Fixing Plate B Box Guide (English) Clip, Cable Send Guide (i version models only) Stamp Fax Guide (N/G version models only) Label, Caution Network Quick Start Guide DADF-H1 (Inch/A) User Manual CD-ROM Enclosed Parts Unit User Software CD-ROM Unit Installation Procedure FAX Driver CD-ROM Test Chart (A4) Network ScanGear CD-ROM Test Chart (LTR) EULA Sheet Release Notes Product Warranty (English) Product Warranty (French) Drum Warranty (English) Drum Warranty (French) Registration Card (for U.S.A.) Registration Card (for Canada) Installation Check List MEAP Administration Software CD-ROM



A. imageRUNNER 2220/3320 Series Item Item Number2

imageRUNNER 2220i/3320i

imageRUNNER 2220i 8715A018AA imageRUNNER 3320i 8716A020AA

imageRUNNER 2220N/3320N imageRUNNER 2220N 8718A011AA imageRUNNER 3320N 8719A011AA

The imageRUNNER 2220/3220 Series includes as standard the Image Reader-B1

B. imageRUNNER 3320G Product Description The imageRUNNER 3320G, manufactured in accordance with government requirements, is based on the imageRUNNER 3320N and meets the same product performance specifications. In addition, a Finisher-J1G (based on Finisher-J1), a Saddle Finisher-G1G (based on Saddle Finisher-G1), and a Super G3 Fax Board-J1G (based on Super G3 Fax Board-J1) are optional accessories specifically for use with the imageRUNNER 3320G. The Inner Two-Way Tray-A1 (6680A003AA) and additional main unit paper cassettes (FL Cassette-V1 6701A001AA and FL Cassette-U1 6702A001AA) will be sold as open market items for GSA. All accessories for the imageRUNNER 2220/3320 Series are common and can be shared with the imageRUNNER 3320G.

Item Item Number2 imageRUNNER 3320G 8719A012AA

imageRUNNER 3320G Accessories Finisher-J1G3 6664A002AA Saddle Finisher-G1G4 6681A002AA Super G3 Fax Board-J1G 6981A008AA

2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc. 3 Mounts internally within the imageRUNNER 3320G main unit. The Inner Two-Way Tray-A1 and Saddle Finisher-G1G cannot be

installed with the Finisher-J1. 4 The Saddle Finisher-G1 automatically ships with the Inner Two-Way Tray-A1. The Saddle Finisher-G1G can only be attached

when the Cabinet or Cassette Feeding Unit-W1 is installed.



C. Accessories Item5 Item Number2

Finisher-J1 6664A001AA Saddle Finisher-G1 with Inner 2way Tray-A1 6681A003AA Puncher Unit-K1 (option for Saddle Finisher-G1) 6705A002AA Inner 2-Way Tray-A1 with Copy Tray-F1 6680A003AA Envelope Feeder Attachment-B1 6703A002AA FL Cassette-V1 (S) 6701A001AA FL Cassette-U1 (L) 6702A001AA Cassette Feeding Unit-W1 6677A001AA Paper Deck-L1 6678A002AA Document Tray Type-D2 0516A002AA

Card Reader-C1 6575A001AA Basic Card Set 0500A002AA Card Set 1 0499A004AA

Card Set 2 0499A005AA Card Set 3 0499A006AA imageRUNNER 2200/2800/3300 Cabinet 7078A003AA imageRUNNER Copy Control Interface Cable 7096A002AA Braille Label Kit-A16 7518A002AA Accessibility Handle-A16 8201A001AA

D. Supplies Item5 Item Number2

GPR-6 Black Toner 6647A003AA GPR-6 Drum Unit 6648A004AA Stamp Ink Cartridge-B1 6776A001AA Staple-J1 6707A001AA Staple-L1 0253A001AA Transparency Type E (100 Sheets/Box) 6101AJ28AA Matte Labels 30 up (100 Sheets/Box) 6101AJ31AA

E. Connectivity Accessories Item5 Item Number2

TokenRing Kit7 6910A001AA Super G3 Fax Board-J1 6981A002AA USB Application Interface Board-B18 8749A002AA Security Kit-A1P 8052A002AA Resolution Switching Board-C18 8731A001AA

5 These items are the same as for the imageRUNNER 2200/2800/3300 Series, except as noted. 6 New accessory that is also compatible with the imageRUNNER 2200/2800/3300 Series. 7 Includes the Expansion Bus-A1and Token Ring Interface Adaptor. 8 New accessory is not compatible with the imageRUNNER 2200/2800/3300 Series.



IV. Specifications Note: All specifications are subject to change without notice. A. imageRUNNER 2220/3320 Series

imageRUNNER 2220/3320 Series (Main Unit)

Type Digital Multifunction Imaging System Copying Method Laser Dry Electrostatic Transfer Developing System Dry Monocomponent Toner Projection Acceptable Originals Sheets, Books and 3D objects (up to 4.4 lbs) Maximum Original Size 11" x 17" (Ledger) Maximum Copy Size 11" x 17" (Ledger); Only lower cassettes will hold 11" x 17" size paper Minimum Copy Size 4" x 5-1/2" Image Server Standard 256MB RAM + 10.0GB HDD Maximum Copy Reservation 5 Scanning/Engine Resolution Up to 600 dpi x 600 dpi

Interpolated Resolution 1200 dpi x 600 dpi (Copy) 2400 dpi x 600 dpi (Print) Halftone 256 levels Paper Feeding 2 cassettes, stack bypass Paper Capacity 2 x 500 + 50 (Std. 1,050 Sheets / Max. 4,550 Sheets) Manual Bypass 50 Sheets Acceptable Paper Weight 17 - 20 lb. (Cassette), 17 lb. Bond - 32 lb. Bond (Stack Bypass) Duplexing Standard Automatic Trayless Duplexing

Magnification From glass: 25% - 800% (in 1% increments) From DADF: 25% - 400% (in 1% increments) Preset Reduce / Enlarge 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400%, 800%

Multipage Print/Copy Speed imageRUNNER 2220: up to 22 ppm/LTR imageRUNNER 3320: up to 33 ppm/LTR First Copy Speed Approximately 5.8 seconds or less from platen glass Approximately 6.6 seconds or less from DADF ADF Standard DADF (up to 33 ipm) ADF Paper Capacity 50 sheets

ADF Paper Weight 10 lb. Bond to 32 lb. Bond (one sided) 13 lb. Bond to 32 lb. Bond (two sided) Warm-Up Time Approximately 40 sec. or less (Main Power Switch on) Approximately 10 sec. or less (From Sleep Mode) Maximum Copy Run 1 999 Automatic Exposure AE or Manual (Text, Photo or Text & Photo) Dimensions (H x W x D) (Printer + Reader + Feeder) Approximately 35-7/8" x 22-1/4" x 29" (910.5 x 565 x 762 mm)

Installation Space (W x D) Approximately 32-3/4" x 29" (832 x 737 mm) Weight (Printer + Reader + Feeder) Approximately 214 lbs. (97.4 kg)

Power Requirements 120V/60Hz, 10A Power Consumption 1.35 kW (Max.) Plug NEMA 5-15P Photoconductor 30 OPC Estimated Yield: 55,000 Impressions Toner Magnetic Negative Toner (440g) Estimated Yield: 15,000 images (6% Coverage)



B. DADF-H1 DADF-H1

Acceptable Original Size STMT, STMTR, LTR, LTRR, LGL, 11"x17 Paper Capacity Up to 50 Sheets: STMT, STMTR, LTR, LTRR, LGL, 11" x 17" Different Size original Same Width /Different Width DADF Paper Weights 10 to 32 lb. (1-sided), 13 to 32 lb bond (2-sided) Document Feeding Speed Approximately 33/22 ipm Original Feeding Method From first page (top of the original)

C. Finisher-J1 (Option) Finisher-J1 (Option)

Acceptable Paper Weight 17 to 32 lb. Bond Number of Trays 1 (Stacking Tray) Capacity per Tray Approximately 300 Sheets LTR / 150 Sheets/LTRR/11 x 17 Paper Size Statement (STMT) to 11"x17" Staple Position 1 - Top Left Corner Type of Staple Staple-L1 Maximum Stapling Capacity Approximately 30 Sheets LTR / 20 Sheets LGL / 15 Sheets 11 x 17 Power Source Directly From Main Unit Dimensions (H x W x D) Approximately 9-1/8 x 22-1/4 x 20 (232 x 565 x 509 mm) Weight Approximately 24.3 lbs. (11 kg)

D. Saddle Finisher-G1 (Option) Saddle Finisher-G1 (Option)

Acceptable Paper Weight 17 lb. Bond to 110 lb. Index Number of Trays 1 Tray + Saddle Stitch Tray Capacity Per Tray Approximately 1,000 Sheets LTR / 500 Sheets 11 x 17 Paper Size Statement (STMT) to 11"x17"

Staple Position 1-Top corner (Any Corner of page) 2-Side Margin (Book Staple) Saddle Stitch Performance Full Productivity (17 lb. Bond 110 lb. Index paper and 1/2 staples) Type of Staple Staple-L1 Maximum Stapling Capacity Approximately 50 Sheets LTR/STMT, 25 sheets 11x17

Stapling Capacity Approximately 10 Sheets

Paper Weight 17 lb. 22 lb. Bond Total Sides Imaged 40 Total Sides (10 Sheets)

Folding V Folding Standard Paper Size Supported LTRR, 11 x 17

Saddle Stitch Tray

Total Sets 20 Sets (2-5 sheets) 10 sets (6-10 sheets) Power Source Directly From Main Unit Dimensions (H x W x D) Approximately 33-5/8 x 21 x 23-3/4 (855 x 532 x 603 mm) Weight Approximately 77.2 lbs. (35 kg)

Attachable Accessories Optional Puncher Unit-K1 (2 / 3 hole punch) / Inner 2-way tray -A1 (Must be attached when Saddle Finisher - G1 is installed)



E. Puncher Unit-K1 (Option) Puncher Unit-K1

(Option for the Saddle Finisher-G1) Acceptable Paper Weight 17 lb. to 20 lb. Bond Paper Size LTR / LGL / 11x17 (cannot punch STMT and STMTR size paper) Punch Method Sequential processing system (1 sheet at a time) Punch Capacity 2 hole / 3 hole (Auto change: 3 hole LTR/11x17, 2 hole LGL/LTRR) Punch Dust Access Approximately 3,000 sheets Punch & Staple Combination Available Power Source Directly From Saddle Finisher-G1 Dimensions (H x W x D) Approximately 6-3/4 x 3-1/2 x 22-1/8 (170 x 90 x 560 mm) Weight Approximately 5.3 lbs. (2.4 kg)

F. Inner 2-Way Tray-A1 (Option) Inner 2-Way Tray-A1 (Option)

Number Of Trays 2 trays

Capacity Per Tray Up to 250 LTR Up to 100, STMT, STMTR, LTRR, LGL, 11' x 17"(For both 1 & 2 trays) Paper Size STMT - 11" x 17" Staple Position None Dimensions (H x W x D) Approximately 10 x 5-7/8 x 16-1/2 (254 x 149 x 420 mm) Weight Approximately 7.7 lbs. (3.5kg)

G. Paper Deck-L1 (Option) Paper Deck-L1 (Option)

Paper Capacity Up to 3,500 Sheets Paper Size LTR Paper Weight 17 lb. to 20 lb. Bond Power Source Directly From Main Unit Dimensions (HxWxD) Approximately 17 x 12-3/4 x 23-1/4 (432 x 324 x 591 mm) Weight Approximately 66.1 lbs. (30 kg)

H. Cassette Feeding Unit-W1 (Option) Cassette Feeding Unit-W1 (Option)

Paper Capacity Cassettes / 2 x 500 sheets (20 lb. Bond)9, 10 Paper Size LGL, LTR, LTR-R, STMT, STMT-R, 11"x17" Paper Weights 17 lb. to 20 lb. Bond Power Source Directly from the main unit (DC 24V) Dimensions (H x W x D) Approximately 9-3/4 x 22-1/4 x 26-3/4 (248 x 565 x 678 mm) Weight Approximately 61.7 lbs. (28kg)

9 1st drawer will hold up to LGL size paper. 10 2nd drawer will hold up to 11x17size paper.



I. Envelope Feeder Attachment-B1 (Option) Envelope Feeder Attachment-B1 (Option)

Acceptable Envelopes COM 10 / Monarch / DL / ISO-B5 / ISO-C5 / Yougata 4 Copy Speed Up to 10 cpm (all envelopes) Number of Envelopes Stack up to 1-1/4 high (approximately 50 envelopes) Dimensions (H x W x D) Approximately 2-1/2" x 7-7/8" x 11-3/8" (62 x 199 x 288 mm) Weight Approximately 1.8 lbs. (0.84 kg)

J. Card Reader-C1 (Option) Card Reader-C1 (Option)

Card Type Magnetic card Card reading direction Inserting direction Store/Replay Replay Power Source From Main Unit Dimensions (H x W x D) Approximately 1-1/4" x 3-1/2" x 4" (32 x 889 x 100 mm) Weight Approximately 10.4 oz. (0.295 kg)

K. Super G3 Fax Board-J1 (Option) Super G3 Fax Board-J1 (Option)

Telephone Line Used Public Switched Telephone Network (PSTN) Number Of Connection Lines 1 Maximum Size Of Original 11" X 17" Effective Image Size LTR, LTR-R, LGL, 11"X17", STMT, STMT-R Transmission Time ECM-MMR, Approximately 3 seconds/page (33.6 Kbps.)

Standard: 8 pels/mm x 3.85 lines/mm Fine: 8 pels/mm x 7.7 lines/mm (200 dpi x 200 dpi)

Super Fine: 8 pels/mm x 15.4 lines/mm

Ultra Fine: 16 pels/mm x 15.4 lines/mm (400 dpi x 400 dpi/300 dpi x 300 dpi)

Scan Line Density

200 and 400 dpi prioritized during Direct Sending (No Test print function) Modem Speed 33.6 / 31.2 / 28.8 / 26.4 / 24 / 21.6 / 19.2 / 16.8 / 14.4 / 12 / 9.6 / 7.2 / 4.8 / 2.4 (kbps) Compression System MMR, MR, MH, JBIG Error Correction ECM (cancellation function available)

Scanning Exposure Adj. 3 levels & AE Function (exposure correction in additional functions: 9 tones Available) Halftone 256 tones, AA (Auto Adjust Mode) Communication Mode G3

Memory Capacity

Uses the imageRUNNER shared image server of 256 MB Memory and 10.0 GB HDD. Approximately 3,700 pages.



L. Network Multi-PDL Print Kit Network Multi-PDL Print Kit (Standard on all models)

Connectable Device imageRUNNER 2220/3320 Series CPU Canon Custom CPU Memory Uses main unit DIMM (256MB Standard) Storage Uses main unit HDD (10GB) Continuous Print Speed 22/33 ppm (LTR) Applicable Paper Size LTR, LGL, STMT, 11"x17", COM10, Monarch, DL, Executive

Paper Source

2 Cassettes (500 Sheets each) 2 Trays (1,500 Sheets each) Stack Bypass (50 Sheets each) Optional Paper Deck (2,500 Sheets)

Supported PDL PCL5e, PCL 6 and PostScript 3 Emulation

Internal Fonts PS: 136 Fonts-117 Adobe Type Fonts and 19 True Type PCL5e/6: Roman 80, Enhanced Barcode 32 Supported Resolution 2400 x 600 dpi

I/F Connections RJ45 (10/100Base T) IEEE 1284 (Compatibility, Nibble, Byte and ECP mode) TokenRing (Optional PCI card, RJ-45, DB-9)

Protocol Stacks Ethernet: IPX/SPX: 802.2, 802.3, Ethernet II, 802.2 SNAP TCP/IP: Ethernet II AppleTalk: 802.2 SNAP and AppleTalk Phase II

Network OS

Novell NetWare v.3.2, 4.1, 4.11,4.2, 5, 6 (IPX/SPX) Microsoft Windows 95/98/Me (TCP/IP) Windows NT 4.0 (TCP/IP) Windows 2000/XP (TCP/IP) Solaris 1.x, 2.5 or later (TCP/IP) Apple System 7.5 or higher (DDP)

Print Service

NDS PServer, PServer, Nprinter, Rprinter NetWare Networks TCP/IP: LPD (Line Printer Daemon) TCP/IP: LPR: Peer to Peer Printing IPP TCP/IP (Windows 95/98/Me, 2000/XP) RAW (Port 9100, Windows 2000/XP) SMB (Windows 95/98/Me, 2000/XP) PAP AppleTalk

Other Features

Access to Full Finishing Features Internet Connectivity NetSpot Supported Spooling Supported Automatic Job Recovery Canon Network ScanGear Print and Fax Drivers



V. Service Features A. Serviceability

To ensure machine reliability and copies of the highest quality, Canon U.S.A., Inc. recommends that a Quality Assurance Visit be performed every 120,000 copies. Quality Assurance requires the cleaning, checking, and replacement of parts as necessary for specific areas every 120,000 copies. The frequency of the Quality Assurance Visits will depend upon the following conditions: monthly copy volume, environment, type of originals copied, and customers handling of the copier equipment.

B. Estimated Installation Time Description Estimated Time11

imageRUNNER 2220/3320 Series 25 Minutes Finisher-J1 30 Minutes Saddle Finisher-G1 30 Minutes Inner 2-Way Tray-A1/ Copy Tray-F1 20 Minutes Puncher Unit-K1 15 Minutes Cassette Feeding Unit-W1 10 Minutes Paper Deck-L1 30 Minutes Envelope Feeder Attachment-B1 20 Minutes Document Tray-D2 5 Minutes Network Printer Kit 15 Minutes

C. Power and Plug Requirements The imageRUNNER 2220/3320 Series requires a NEMA 5-15R receptacle for proper operation (See Figure 1). Confirm that a NEMA 5-15R receptacle is available prior to installation.

Figure 1 NEMA 5-15R Receptacle


11 Based on hardware installation only with a technician experienced on the imageRUNNER 2220/3320 Series.


D. Soft Counter The imageRUNNER 2220/3320 Series utilizes soft counters, not hard counters, as used with other models. The control panel normally displays four out of six counters when the counter check button is pressed. The counter description may be changed, enabled or disabled in service mode, except for counter one (1). The counter one (1) setting cannot be changed under any circumstances. The chart below indicates the displayed counter configurations:

Displayed Counter Description Default Display Default Switch 1 Total On Fixed 2 Total (Large) On May be changed 3 Copy (Total 1) On May be changed 4 Copy (Large) On May be changed 5 Not Displayed Off May be changed 6 Not Displayed Off May be changed

Refer to the Service Manual for complete details on the Soft Counter configurations.

E. MEAP Application Counter In addition to the Soft Counter function, the MEAP Application Counter counts the number of prints and scans per MEAP application. There are two methods to display the MEAP Application Counter value:

1. The MEAP counter can be viewed from a web browser through a network connected PC with the MEAP device by selecting the SMS (Service Management Service) Application/License Information page.

2. To view the MEAP counter from the device itself, press Counter Check on the control panel, then from the LCD screen, press the MEAP Counter button.

Each MEAP application has its own counter. The number of applications that can be installed on the imageRUNNER 2220/3320 is directly related to the number of counters available. There are twenty (20) counters available for MEAP applications. However, the imageRUNNER 2220/3320 Series uses two MEAP application counters: one for the Portal Service and one for Universal Send. Therefore, the number of additional MEAP applications that can be installed is eighteen. The Portal Service can be uninstalled to free up one extra counter. There are three types of MEAP applications:

1. Applet - a user interface for the application is on the control panel of the copier.

2. Servlet - a remote user interface is available for the application. 3. Esplet - there is no user interface for the application.

Applet type applications used directly from the control panel are limited to nine (three tabs in each pane times three panes).



F. Upgrading Canon U.S.A. will provide dealers with the Service Support Tool (Version 1.63 or later) via the Canon e-Support Center for updating the following system components:

System Software stored on the Hard Disk Drive (HDD) Language HD Format Remote User Interface (RUI) stored on the HDD BootROM stored on a Flash Double Inline Memory Module

(FDIMM) on the Main Controller Printed Circuit Board (PCB) When the hard disk drive is replaced, the Service Support Tool is used to format the new HDD and load software. Canon U.S.A. will make the data for these updates available to the dealers via CD-ROM. Note: A Personal Computer is required when installing upgraded firmware. Use a Network or Parallel Bicentronics IEEE-1284 I/F cable12 as an interface between the personal computer and the imageRUNNER 2220/3320 Series to enable high-speed transmission of the data.

G. Computer Requirements For Upgrading The following are the recommended Desktop PC or laptop specifications13 to use for the download:

1) CPU: Intel Pentium 166MHz or higher 2) Memory: 32MB of RAM (64MB recommended) 3) Free HDD Capacity: 100MB of available hard disk space 4) Monitor Resolution: VGA (640x480) 5) 16 Bit Color 6) Printer Port: Bi-centronics (IEEE 1284) ECP mode 7) Serial Port: RS-232C (D-sub 9-pin connector) 8) Network Connection (Ethernet-RJ45) 9) USB port 10) CD-ROM Drive 11) Operating System: Windows 95/98/2000/XP, Windows NT 4.0

Necessary Cables: IEEE 1284 Parallel Cable Cross-Over Ethernet Cable

The RS-232C cable is included with the Downloader PCB Assembly (FY9-2034-000). Note: High-Speed Parallel Mode is NOT available using Windows NT/2000/XP even if supported by the hardware. Under these Operating Systems, the only Parallel Mode supported is Low-Speed.

12The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284

(25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming to the IEEE1284 are marked IEEE Std. 1284 compliant.

13 Specifications are subject to change without notice.



H. Hard Disk Drive Handling The imageRUNNER 2220/3320 Series uses an HDD for storage of the firmware and image data. The HDD is easily affected by shock, vibration, and static charge. Therefore, its handling requires special care. When transporting an HDD, which is available as a service part, it must be kept in its original package until it is installed into the main body.

I. Consumables

Description Product Number2 Quantity Estimated

Life (sheets)14

Remarks

GPR-6 Black Toner 6647A003AA 1 15,000 6% line original GPR-6 Drum Unit 6648A004AA 1 55,000

J. Consumable Parts For The Main Unit Part Description Part Number2 Quantity Estimated Life (sheets)14 Remarks

Transfer Charging Roller FF6-0104-000 1 240,000

Separation Static Eliminator FF5-7246-000 1 240,000

Developing Cylinder FG6-5714-000 1 480,000 Fixing Cleaning Roller FG6-5709-000 1 150,000

Pre-Exposure Lamp FG5-6297-000 1 240,000 Pickup Roller FF5-4552-020 2 120,000 Feeding Roller FF5-4552-020 2 120,000 Separation Roller FF5-4634-020 2 120,000 Pickup Roller (Multifeeder) FB1-8581-000 1 240,000

Separate Pad (Multifeeder) FE5-4132-000 1 240,000

Actual pages processed

Fixing Film Unit FG6-6039-000 1 150,000

K. Finisher-J1 Consumable Parts Part Description Part Number2 Quantity Estimated Life (times)14 Remarks

Stapler FG6-3977-000 1 200,000 Number of stapling operations is 3,000 per cartridge.

Return Roller Rubber FB5-7899-000 2 500,000

L. Saddle Finisher-G1 Consumable Parts Part Description Part Number2 Quantity Estimated Life (times)14 Remarks

Stapler 4G1-4268-000 1 300,000 Number of stapling operations is 5,000 per cartridge

14 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors

including, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.



M. Paper Deck-L1 Consumable Parts

Part Description Part Number2 Quantity Estimated

Life (sheets)14

Remarks

Pickup Roller (Front) FF5-7829-000 1 250,000 Pickup Roller (Rear) FF5-7830-000 1 250,000 Feeding Roller FF5-7541-000 1 250,000 Separation Roller FB2-7777-020 1 250,000


N. Cassette Feeding Unit-W1 Consumable Parts

Part Description Part Number2 Quantity Estimated

Life (sheets)14

Remarks

Pickup Roller FF5-4552-020 2 120,000 Feeding Roller FF5-4552-020 2 120,000 Separation Roller FF5-4634-020 2 120,000


O. DADF-H1 Consumable Parts Part Description Part Number2 Quantity Estimated Life (scans)14 Remarks

Pickup Roller FB5-9446-000 1 80,000 Separation Pad FF6-1291-000 1 80,000 Separation Roller FB5-9445-000 1 80,000 Feeding Roller Guide FF6-1273-000 1 80,000




P. Customer Maintenance Item Estimated Timing14

imageRUNNER 2220/3320 Series Main Unit Clean copyboard glass Clean copyboard pressure plate Clean static eliminator

As required

Supply toner When indicated on operation panel. Finisher-J1

Staple cartridge When indicated on operation panel. Saddle Finisher-G1

Staple cartridge When indicated on operation panel. DADF-H1

Cleaning copyboard glass Cleaning copyboard glass retainer Cleaning registration rollers Cleaning pickup feed plastic sheet Cleaning reading guide

10,000 pages Actual pages processed

Q. Periodic Maintenance Item Estimated Timing14

imageRUNNER 2220/3320 Series Main Unit No. 1 through No. 3 mirror (cleaning) 120,000 pages Scanner reflecting shade (cleaning) 120,000 pages Lens (cleaning) 120,000 pages Original size sensor (cleaning) 120,000 pages Scanner cable (check) 120,000 pages Scanner rail (clean/lubricate) 120,000 pages Bending mirror (cleaning) 120,000 pages Feeding assembly base (cleaning) 120,000 pages Fixing assembly inlet guide (cleaning) 120,000 pages Developing assembly bottom/base (cleaning) 120,000 pages Transfer guide (cleaning) 120,000 pages Waste toner case (check/dispose) 120,000 pages Pre-registration assembly (cleaning; paper lint) Upon replacement of drum unit Protective wall (under sleeve of developing assembly; cleaning) 120,000 pages

Saddle Finisher-G1 Tray (cleaning) Paper feeding assembly roller (cleaning) Paper feeding assembly (cleaning) Feeding path/guide (cleaning)

120,000 pages

Paper Deck-L1 Pull-out rollers (cleaning) 250,000 pages

DADF-H1 User maintenance items Feeding guide/ribs (cleaning) Pickup roller (cleaning) Registration roller (cleaning) Separation roller (cleaning) Delivery roller (cleaning) Slave rollers (cleaning) Separation pad (cleaning)

40,000 pages Actual pages processed



VI. Service Policy A. Dealer Technical Support

The following support mechanisms have been established to deliver high quality, timely technical support services, and product information to imageRUNNER 2220/3320 Series dealerships. These support services cover areas such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing.

1. Canon USA/Dealer Support To ensure that each Dealer receives the highest level of support, and can resolve the end-customers problems quickly and accurately, here are several recommendations for maximizing your technical support request. The Dealer Support personnel should check technical

documentation (Manuals, Tech. Pubs, SMBs, etc.) and the e-Support website (24 hours a day, 7 days a week) before calling Canon USAs Technical Support Center since the concern may have already been addressed and documented.

Have your Support ID Number ready when you call the Technical Support Center and prepare to be at the location where the engine or application is accessible. This dramatically improves the Technical Support Centers ability to help troubleshoot the problem and eliminates any of the guesswork when answering a specific question. There are many causes to various problems. Being at the machine location during the call can take the speculation out of the troubleshooting process by supplying accurate answers to the machine / application problem.

Provide the serial number of the installed engine or application you are troubleshooting. While this is required for access to support, it will also provide the Specialist with information about previous support calls.

Be prepared to provide environment specific information and any other site-specific variables.

Submit and update your profile information such as cell phone number, e-mail address, or company address. You can update your profile information through e-Support and in Current Profile section to make updates or call Canon USAs Technical Support Center. Accurate profile information will allow for quick contact if more information is required from the caller at a later date.

At the completion of each call, a ticket number is provided. If the Support Specialist does not provide a number, the caller should ask for it.



A return call from a Dealer Technician/Systems Engineer with a resolution is extremely helpful. The information Canon USA receives from you on what actually resolved the problem is sent to the Canon USA Support Specialist and enables them to better assist other callers who might have the same problem you just fixed.

Following these basic guidelines, and working as a team, helps everyone achieve their support goals.

2. Canon Technical Support Center In the event assistance is required for support of the imageRUNNER 2220/3320 Series, Canon USAs Technical Support Center (1-800-528-2830) will provide second level technical support and problem escalation for the authorized service dealer. A valid Support ID and imageRUNNER 2220/3320 serial number is required to access the Technical Support Center. Hardware support is available Monday through Friday, 9:00am-8:00pm Eastern Time. Software and connectivity support is available Monday through Friday, 9:00am-6:00pm Eastern Time. Canon USAs Technical Support Center support responsibilities are as follows: All technical support for the customer is provided solely by the

contracted service Dealer. The Canon USA Technical Support Center is the central contact for

the reporting of all discovered hardware and software issues to Canon USAs development groups.

The Canon USA Technical Support Center is available to all Authorized Dealers, Systems Engineers and Technicians.

The Technical Support Center will provide technical information regarding all Canon associated hardware and software products.

The Technical Support Center will deploy, as required through proper escalation procedures, all on-site Canon USA Digital Solutions Specialist and Systems Engineers.

The Technical Support Center will provide a single place for problem escalation for engineering and development teams.

The Technical Support Center will provide the highest level of Professionalism and Customer Satisfaction.



3. Internet Support Canon USAs Systems and Technical Support Division provides high quality e-Support via the internet and is only available for Canon USA Authorized Service Dealers. Canon e-Support is designed to give dealer Systems Engineers and Technicians access to technical support information via the internet. The following functions and information can be accessed: Proactive notification of new releases, patches, Technical Bulletins,

and other information via e-mail Search for Technical Solutions with the Integrated Knowledge

Management System through natural language query Read or download on-line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a support ID, go on-line to the Canon USA Systems and Technical Support Divisions e-Support Center at http://www.support.cusa.canon.com. Click on the Register To Join button and follow the instructions for registration. This service is available at no additional charge to all authorized dealers.



B. Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 2220/3320 Series dealers. The Technical Support Center is the single point of entry for this process. Once a call is placed to the Technical Support Center and information is logged into the call management system, a case number will be assigned to the call. Every effort is made to resolve the problem during the call. Calls that cannot be resolved during the initial call and require escalation, will follow the process below. The status of all escalated cases can be viewed via e-Support or by calling the Technical Support Center.

Update Case

Update Case

Update Case

Assistance Required

Canon USA Digital Solutions Specialist

& Systems Engineers

StatusModify

Canon USA Engineering

Canon USA Technical Support Center

1-800-528-2830

Servicing Dealer Contacts Canon USA TSC

End-User Contacts Servicing Dealer

Canon imageRUNNER 2220/3320 Series End-User



C. Recommended Monthly Print/Copy Volume imageRUNNER 2220i/2220N imageRUNNER 3320i/3320N/3320G Optimum performance range (prints/copies per month) Approximately 3,000 ~ 30,000 Approximately 10,000 ~ 40,000

Suggested maximum monthly print/copy volume Up to 75,000 Up to 120,000

D. Warranty Conditions 1. End-User Warranty Conditions

imageRUNNER 2220/3320 Series Product Warranty Ninety (90) days after delivery to the original purchaser or 100,000 copies, whichever comes first. For detailed warranty information, please refer to the imageRUNNER 2220/3320 Series Limited Warranty located in the Appendix.

GPR-6 Drum Unit Warranty Full Credit:

12,000 copies or Thirty (30) days from the date of original purchase, whichever comes first.

Prorated Credit: 44,000 or one year from the date of original purchase, whichever comes first.

2. Warranty Administration Reduction Program (WARP) Dealers purchasing an imageRUNNER 2220/3320 Series will receive WARP credit during the month following their purchase. The credit will cover the dealers cost for defective parts with a dealer cost under $300 replaced during the term of the warranty. Defective parts with a dealer cost over $300 that are replaced during the term of the warranty should be returned along with all applicable documentation to Canon U.S.A. for processing. Canon's Digital Solutions Specialists and Regional Service Managers can answer questions regarding this program.



VII. Technical Training A. Overview

The imageRUNNER 2220/3320 Series has been integrated into the imageRUNNER 2200/2800/3300 Series Training Program which focuses on both hardware and connectivity technology. The student will learn the proper maintenance procedures, diagnostics and troubleshooting techniques. The course will enable each student to achieve the comfort level necessary to effectively and properly install, service and support these products in both standalone and connected environments.

B. Certification Once the technician successfully completes this course the technician will receive certification on the following products:

imageRUNNER 2200/2800/3300 Series imageRUNNER 2220/3320 Series

Technicians who are already certified on the imageRUNNER 2200/2800/3300 Series will automatically receive certification on the imageRUNNER 2220/3320 Series models.

C. Who Should Attend The imageRUNNER 2200/2800/3300 Series machines are specialized digital copiers/printers. They incorporate not only basic and advanced copier features but also computer network connectivity and print driver features. This course is designed to meet the needs of any Technician whose responsibilities include supporting the imageRUNNER 2220/3320 Series of products in a stand-alone or networked environment.

D. Training Facilities Training for this course will be available in all five Regional Training Centers:

Jamesburg, NJ Norcross, GA Itasca, IL Irving, TX Irvine, CA

These are state-of-the-art educational centers with all of the required computer, network, and Canon products necessary to provide each student with the highest quality training available.



E. Prerequisites The prerequisite for this course is Basic Quest and the imageRUNNER Connectivity Quest course.

F. What You Will Learn 1. System Unit Overview

o Main Controller 2. Reader Unit Overview

o Original Exposure System o Image Processing System

3. Printer Unit Overview o Laser Exposure System o Image Formation System o Paper Pickup/Feeding System o Fixing System

4. Accessories o DADF-H1 o Finisher-J1 o Saddle Finisher-G1 o Inner 2-way Tray-A1

5. Networking o Networking Operations o Installation o Troubleshooting

G. Course Format The imageRUNNER 2200/2800/3300 Series course consists of four days of instructor-led lectures, hands-on labs and written examinations. The student-to-equipment ratio is optimized for the most effective learning environment. Students are provided a lunchtime meal for each day of training.

H. Course Highlights Canon Certified Technical Trainers deliver all of the training. Classrooms are highly equipped state-of-the-art connectivity

centers. Instruction will consist of service-related labs, hands-on exercises,

and a final examination. Delivery is highly sophisticated and consists of videos and

graphics embedded in PowerPoint presentations. This course was developed with the Technician in mind. Real world practices and tips are used to bring additional perspective to the course.



I. Course Equipment imageRUNNER 2200/2800/3300 Series machines

o DADF-H1 o Finisher-J1 or Saddle Finisher-G1 o Paper Deck-G1 o Network Multi-PDL Print Kit-C1

J. Materials The training materials for the imageRUNNER 2200/2800/3300 Series are listed below:

Item Part Number2

Service Manual FY8-13H8-010 Parts Catalog FY8-31FC-000 imageRUNNER 2200/2800/3300

Technical Reference Guide DU7-7009-000 Service Manual FY8-13H9-000 Finisher-J1 Parts Catalog FY8-31FE-000

Service Manual FY8-13HB-000 Saddle Finisher-G1 Parts Catalog FY8-31FF-000

Service Manual FY8-13HA-000 DADF-H1 Parts Catalog FY8-31FD-000

Network Multi-PDL Kit-C1 Service Manual FY8-13HE-000

Service Manual FY8-13H2-000 Card Reader-C1/D1 Parts Catalog FY8-31F6-000

Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com.



VIII. Service Requirements A. Authorization Policy

To become authorized and maintain authorization to service the imageRUNNER 2220/3320 Series, each Authorized Resellers location must have at least one technician who has successfully completed the Training Program and received certified status. For a Canon U.S.A. copier dealership, a System Engineer (SE) working with Canon connectivity products should have the following basic job capabilities: Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting In order to successfully perform these tasks, it is crucial that the SE have strong computer skills and a working knowledge in the following areas (listed in order of importance): Major computer platforms (IBM compatible and Macintosh) Computer hardware (including cabling) Computer software (including drivers) Operating systems (DOS, Windows 95/98, Mac OS System 7, 8, 9, & 10) Network Operating Systems:

o Novell (3.x, 4.x, & 5.x) o Windows NT& 2000

Protocols: o IPX/SPX o TCP/IP

Printing Scanning In addition, computer skills and a working knowledge in the following areas might also be helpful: Other computer platforms (mainframe and UNIX) Networking (TokenRing) Basic electronics The background, (listed in preferred order), of a successful SE are: Novell CNASM or Novell CNESM / Microsoft MCSE certification. Canon U.S.A. copier service technician with two years of experience

centered on connectivity products. A degree in computer science, engineering, or a computer technician with two years of experience is desired in the above areas.



B. Service Recommendation Canon U.S.A. strongly recommends that dealers have a laptop computer available for use as a primary servicing tool to adequately service the imageRUNNER 2220/3320 Series. This laptop must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 13.



IX. Appendix A. imageRUNNER 2220/3320 Series Limited Warranty Conditions

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 2220/3320 and options designed for the imageRUNNER 2220/3320 which are sold by Canon through its authorized dealers (collectively the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser or 100,000 copies, whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum Unit for the Product, for which a separate warranty is given. Warranty replacement shall not extend the original warranty period of the Product. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (Separate Warranty). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold as is and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For further information on software, see below. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's user manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY. Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-9979

Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

Canon is a registered trademark of Canon Inc.

FA7-4678 (000)




B. Canon GPR-6 Drum Unit Limited Warranty Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 12,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option, replace it without charge. Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the original purchaser of the Drum Unit or use of it to make 44,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the replacement Drum Unit determined as set forth in the example below. Warranty replacement shall not extend the original warranty period of the Drum Unit. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT. This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced, removed, or altered. NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM UNIT AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or replacement Drum Unit. Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative. EXAMPLE OF CREDIT Drum Unit inoperative after: 22,000 copies in less than ONE YEAR of use. Calculation of the Credit may be illustrated by the following example: Calculation: 44,000 - 22,000 = 22, 000 = 50% of the dealer price of the replacement Drum Unit. 44,000 44,000 THIS WARRANTY APPLIES TO DRUM UNITS SOLD AND USED IN THE U.S.A. AND CANADA ONLY. Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-9979

Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

Canon is a registered trademark of Canon Inc. FA7-2592 (010)

CoverCopyright DisclaimerTable of ContentsProduct OverviewDesign FeaturesSmall Footprint DesignIntegrated Paper Output

Optional Output and Finishing CapabilitiesFinisher-J1Inner 2-Way Tray-A1 With Copy Tray-F1Saddle Finisher-G1 with Inner 2-Way Tray-A1Configuration of Optional Accessories

Differences From the imageRUNNER 3300iDifferences From the imageRUNNER 2200/2800/3300 Series

Product ConfigurationimageRUNNER 2220/3320 SeriesimageRUNNER 3320G Product DescriptionAccessoriesSuppliesConnectivity Accessories

SpecificationsimageRUNNER 2220/3320 SeriesDADF-H1Finisher-J1 (Option)Saddle Finisher-G1 (Option)Puncher Unit-K1 (Option)Inner 2-Way Tray-A1 (Option)Paper Deck-L1 (Option)Cassette Feeding Unit-W1 (Option)Envelope Feeder Attachment-B1 (Option)Card Reader-C1 (Option)Super G3 Fax Board-J1 (Option)Network Multi-PDL Print Kit

Service FeaturesServiceabilityEstimated Installation TimePower and Plug RequirementsSoft CounterMEAP Application CounterUpgradingComputer Requirements For UpgradingHard Disk Drive HandlingConsumablesConsumable Parts For The Main UnitFinisher-J1 Consumable PartsSaddle Finisher-G1 Consumable PartsPaper Deck-L1 Consumable PartsCassette Feeding Unit-W1 Consumable PartsDADF-H1 Consumable PartsCustomer MaintenancePeriodic Maintenance

Service PolicyDealer Technical SupportCanon USA/Dealer SupportCanon Technical Support CenterInternet Support

Call Escalation ProcedureRecommended Monthly Print/Copy VolumeWarranty ConditionsEnd-User Warranty ConditionsWarranty Administration Reduction Program (WARP)

Technical TrainingOverviewCertificationWho Should AttendTraining FacilitiesPrerequisitesWhat You Will LearnSystem Unit OverviewReader Unit OverviewPrinter Unit OverviewAccessoriesNetworking

Course FormatCourse HighlightsCourse EquipmentMaterials

Service RequirementsAuthorization PolicyService Recommendation

AppendiximageRUNNER 2220/3320 Series Limited Warranty ConditionsCanon GPR-6 Drum Unit Limited Warranty

Documents

iR2220_3320-SG