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Information Systems OverviewInformation Systems Overview(COIS 20024)(COIS 20024)
Lecture: Week 6
Information Systems for Enterprise Collaboration
(Information Systems Applications)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 2
Week 6: ResourcesWeek 6: Resources
Study Guide Module 6: Information Systems for
Enterprise Collaboration
Textbook Chapter 6: The Internetworked E-Business
Enterprise
Resource Materials Reading 6-1
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 3
ObjectivesObjectives
Describe how intranets & extranets are used for communications & collaboration in an enterprise
Describe the concept of an Enterprise Collaboration System and identify its components
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 4
Identify & describe several groupware tools for electronic communications, electronic conferencing, & collaborative work management
ObjectivesObjectives (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 5
The Internetworked E-Business EnterpriseThe Internetworked E-Business Enterprise
Businesses have become internetworked E-business enterprises. The Internet & Internet-like networks:- inside the enterprise (intranets), between an enterprise & its trading
partners (extranets), and and other types of networks
are now the primary IT infrastructure of many organisations.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 6
The Internetworked E-Business Enterprise The Internetworked E-Business Enterprise (cont’d)(cont’d)
Benefit:The Internetworked E-business enterprise
enables managers, business professionals, teams, & workgroups to electronically exchange data & information anywhere in the world with other end users, customers, suppliers, and business partners.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 7
E-BusinessE-Business
is defined as the use of Internet technologies to internetwork and empower business processes, electronic commerce, and enterprise communications and collaboration within a company and with its customers, suppliers, and other business stakeholders.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 8
EnterpriseCommunication
andCollaboration
Electronic BusinessApplications
TelecommunicationsNetworks
ElectronicCommerce
Internal BusinessSystems
The InternetIntranetsExtranets
E-Business ApplicationsE-Business Applications
EnterpriseCommunication
andCollaboration
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 9
One of three major categories of E-business applications is Enterprise Communication and Collaboration. These are applications that support real-time
global communication and collaboration between employees, customers, suppliers, and other business partners.
Examples of these applications include E-Mail, chat systems, audio & videoconferencing, and electronic meeting systems.
E-Business Applications E-Business Applications (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 10
ObjectivesObjectives
Describe how intranets & extranets are used for communications & collaboration in an enterprise
Describe the concept of an Enterprise Collaboration System and identify its components
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 11
What is an What is an intranetintranet??
An intranet is a network inside an organization that uses Internet technologies such as web browsers, TCP/IP network protocols, and HTML to provide an Internet-like environment within the enterprise for information sharing, communication, collaboration, and support of business processes.
Access to an intranet is protected by such security measures as passwords, data encryption and fire walls and thus, can only be accessed by authorized users, including business customers and partners who may access the intranet via their own intranet or through extranet links.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 12
Communicate andCollaborate with
E-mail, chat, conf.
Communication and Collaboration
Secure, universal access. To viewcorporate data
Author, publish andshare hypermedia
documents
Centrally administerclients, servers,
security, and traffic
Business Operations and Management
Web Publishing
Intranet Portal Management
FIREWALL
Internet
Extranet
Customers,Suppliers
EnterprisePortal
Existing E-MailVoice MailSystems
Existing Database and Enterprise appl.
HTML, MS OfficeXML, Java
Existing Hardwareand Networks
Applications of IntranetsApplications of Intranets
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 13
Enterprise Information Portal (EIP)Enterprise Information Portal (EIP)
An EIP is a web-based interface that gives intranet users and selected extranet users access to a variety of internal and external business applications and services.
The portal provides users with a easy means for accessing key corporate resources.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 14
EIP EIP (cont’d)(cont’d)
Examples of internal applications might include: Access to E-mail, project websites, & discussion groups Human resources web self-services Customer, inventory, & other corporate databases Decision support sys., & knowledge management sys.
Examples of external applications might include: Industry, financial, & other Internet news services Links to industry discussion groups Links to customer & supplier Internet & extranet
websites.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 15
EIP: BenefitsEIP: Benefits
Together with intranets, EIPs provide an organisation with:
Increased productivity through quick, low-cost access to key business information.
Easier and less costly information development, distribution, and publication through use of web-publishing technologies. Such technologies allow hyperlinked documents to be ‘pushed’ to workgroup members wherever they are.
Enhanced cross platform integration and deployment of core information systems. Such systems may interface with legacy systems, allowing employees and business partners to access such applications anywhere, anytime.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 16
Management
SecuritySoftware
ToolsContentand Data
Infrastructure
TCP/IPNetwork
HypermediaDatabases
Servers Browsers
Network ManagementSoftware
AuthoringTools
Policies and Standards
FirewallsPasswordsEncryption
Intranet Technology ArchitecturesIntranet Technology Architectures
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 17
Intranets and other Internet-like networks within organisations are not without their costs.
They must invest in the software tools like authoring software, needed to develop web-based content, and the security devices, like fire walls, and encryption software needed to protect information assets.
Lastly, these data resources must be managed. This includes developing the policies and standards needed to guide development and publication of web content, and determining who may gain access to specific content.
Management also includes management of network resources, including such functions as monitoring input and output activities, assigning priorities to data communication requests, planning for new business needs, detecting and correcting transmission errors and handling other network problems.
Intranet Technology ArchitecturesIntranet Technology Architectures (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 18
Intranets can significantly improve communications & collaboration within an enterprise. Examples include:
Using an intranet browser and PC or NC workstation to send & receive E-mail, voicemail, paging, & faxes to communicate with others within your organisation, & externally through the Internet & extranets.
Using intranet groupware features to improve team & project collaboration with services such as discussion groups, chat rooms, & audio & videoconferencing.
Intranet Improve Communications & CollaborationIntranet Improve Communications & Collaboration
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 19
The Role of ExtranetsThe Role of Extranets
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 20
An extranet is a network that uses Internet technologies to interconnect the intranets of its customers, suppliers, or other business partners.
Extranets allow companies to: access customer and supplier information easier and faster offer new and enhanced kinds of interactive services to
business partners, and more importantly form strategic alliances with customers, suppliers, business
partners and even competitors enable companies to form virtual corporations that in turn
allow business partners to take advantage of market opportunities that they would not be able to pursue individually.
The Role of ExtranetsThe Role of Extranets (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 21
Intranets & extranets support realtime global communications & collaboration among employees, customers, suppliers, & other business partners. Interactive web sites, E-mail, chat systems, discussion
groups, audio- & videoconferencing, and other Internet features enable internal and external business information to be researched, solicited, disseminated, and shared.
Members of different organisations and people at different locations are able to work together as members of virtual teams on business projects to develop, produce, market, and maintain products and services.
Enterprise Communications & CollaborationEnterprise Communications & Collaboration
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 22
Objectives Objectives (cont’d)(cont’d)
Describe how intranets & extranets are used for communications & collaboration in an enterprise
Describe the concept of an Enterprise Collaboration System and identify its components
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 23
Enterprise Collaboration SystemsEnterprise Collaboration Systems
an Enterprise Collaboration System (ECS) is an information system that is used to support communication, coordination and collaboration among the members of business teams and workgroups. Features: enable business professionals to share
information with each other, coordinate individual work efforts & resources, & work cooperatively on joint projects.
Typically such system capabilities are provided through groupware packages
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 24
ECS: GoalsECS: Goals
The goal of enterprise collaboration systems is to enable us to work together more easily & effectively by helping us to:
Communicate - sharing information with each other
Coordinate - coordinating our individual work efforts & use of resources with each other
Collaborate - working together cooperatively on joint projects & assignments
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 25
ECS: ComponentsECS: Components
The ECS is an information system. Hence, it uses hardware, software, people, data, & network resources
to support communication, coordination, & collaboration among the members of business teams.
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 26
Identify & describe several groupware tools for electronic communications, electronic conferencing, & collaborative work management
ObjectivesObjectives (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 27
can be defined as collaboration software that helps teams work together in a variety of ways to accomplish joint projects & group assignments.
is designed to make communication & coordination of workgroup activities & cooperation among end users significantly easier, no matter where the members of a team are located.
helps the members of a team collaborate on group projects, at the same or different times, and at the same place, or at different locations.
GroupwareGroupware
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 28
•Data Conferencing•Voice Conferencing•Videoconferencing•Discussion Forums•Electronic Meetings
Groupwarefor
EnterpriseCollaboration
ElectronicCommunications
Tools
ElectronicConferencing
Tools
CollaborativeWork
ManagementTools
•E-Mail•Voice Mail, I Phone•Web Publishing•Faxing
•Calendaring•Task and Project Mgt•Workflow Systems•Knowledge Mgt•Document Sharing
Groupware Tools for Enterprise CollaborationGroupware Tools for Enterprise Collaboration
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 29
Electronic Mail Voice Mail Faxing Web Publishing
Electronic Communications ToolsElectronic Communications Tools
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 30
Electronic communications tools are tools that help business professionals communicate & collaborate with others by sending messages, documents & files in data, text, voice, or multimedia over the Internet, intranets, extranets, or other computer networks.
Electronic Communications ToolsElectronic Communications Tools (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 31
Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Chat Systems Electronic Meeting
Systems
Electronic Conferencing ToolsElectronic Conferencing Tools
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Daniel Pun, School of Computing & Information Systems, CQU, Australia 32
Electronic conferencing tools help networked computer users share information & collaborate while working together on joint assignments, no matter where they are located.
Electronic Conferencing ToolsElectronic Conferencing Tools (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 33
Calendaring and Scheduling
Task and Project Management
Workflow Systems
Knowledge Management
Collaborative Work Management ToolsCollaborative Work Management Tools
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 34
Collaborative work management tools help business professionals accomplish or manage group work activities.
Calendaring and Scheduling tools are used to automatically schedule, notify, & remind members of teams of meetings, appointments and other events. Many of these capabilities are provided in office automation packages commonly available; e.g. Microsoft Office Professional.
Collaborative Work Management Tools Collaborative Work Management Tools (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 35
Task & Project Management tools are used to manage team projects by scheduling, tracking, & charting the completion status of tasks within a project. Most groupware packages also produce charts, like Gantt charts, to help plan & track projects.
Workflow Systems are used to help knowledge workers collaborate to accomplish & manage the flow of structured work tasks & electronic document processing within a knowledge-based business process. Structured tasks are tasks that involve a set of rules that govern the flow of subtasks & typically involve task information contained in documents; e.g. Novell GroupWise, Lotus Notes.
Collaborative Work Management Tools Collaborative Work Management Tools (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 36
Knowledge Management tools are used to create an organization’s knowledge base. They help to organize & share the diverse forms of business information created within an organisation including managing project & enterprise document libraries, discussion databases, hypermedia databases, and other types of knowledge bases; e.g. Livelink, AltaVista.
Collaborative Work Management Tools Collaborative Work Management Tools (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 37
By using the Internet to disseminate information globally, communicate & trade interactively with customers, companies are deriving strategic business value from the Internet.
Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organisations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.
SummarySummary
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 38
Intranets require business technology investments both in hardware, software, & the human resources needed to manage web-information assets.
Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.
SummarySummary (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 39
Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.
The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently & effectively.
SummarySummary (cont’d)(cont’d)
19-AUG-2002
Daniel Pun, School of Computing & Information Systems, CQU, Australia 40
Information Systems Applications
:
Information Systems for Operations
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