IRP Group Introduction

20 years of successful activity on the Russian service market

Every Hour Matters We keep your Expectations

Beyond Service

www.irp.ru

Who we are

InterRadioPribor Holding - the leader on the Russian market of consumer electronics, computer devices, mobile phones and multimedia systems support offering full scope of related services.

InterRadioPribor Holding - the leader on the Russian market of consumer electronics, computer devices, mobile phones and multimedia systems support offering full scope of related services.

www.irp.ru

• Outstanding list of customers on Russian marketOutstanding list of customers on Russian market• The largest independent Service ProviderThe largest independent Service Provider• Highest repair level factoryHighest repair level factory• Huge Regional Service NetworkHuge Regional Service Network• Full scope of reverse logistics and collecting Full scope of reverse logistics and collecting servicesservices

• Outstanding list of customers on Russian marketOutstanding list of customers on Russian market• The largest independent Service ProviderThe largest independent Service Provider• Highest repair level factoryHighest repair level factory• Huge Regional Service NetworkHuge Regional Service Network• Full scope of reverse logistics and collecting Full scope of reverse logistics and collecting servicesservices

Our experience and facilities

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• Experience in regional projects managing: The regional network of Authorized Service Partner’s (ASP) centers covers all largest

cities of Russia: over 350 ASP; B2B IT- solutions for running wide ASP network; Newly reworked website.

• Spare parts supply solutions: import/export operations; domestic distribution to the regional service centers; reverse logistics of replaced defective parts and export to vendor’s refurbishing factory

– RTV processing.

• Centralized repairs’ reverse logistics: mobile phones and modems, digital video and still cameras, game consoles (Axis,

Sony, Nikon, JVC, Nintendo, ZTE, YOTA devices, etc.)

• PCB and motherboards refurbishment: Philips TV SSBs; Samsung mobile phones PCBs; Samsung notebooks motherboards; Huawei mobile phones PCBs.

• Experience in regional projects managing: The regional network of Authorized Service Partner’s (ASP) centers covers all largest

cities of Russia: over 350 ASP; B2B IT- solutions for running wide ASP network; Newly reworked website.

• Spare parts supply solutions: import/export operations; domestic distribution to the regional service centers; reverse logistics of replaced defective parts and export to vendor’s refurbishing factory

– RTV processing.

• Centralized repairs’ reverse logistics: mobile phones and modems, digital video and still cameras, game consoles (Axis,

Sony, Nikon, JVC, Nintendo, ZTE, YOTA devices, etc.)

• PCB and motherboards refurbishment: Philips TV SSBs; Samsung mobile phones PCBs; Samsung notebooks motherboards; Huawei mobile phones PCBs.

New Repair Site Facilities

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• Total area : 2000 m2 in the 2 floored building• 900 m2 of the workshop area and 400 m2 of the parts

warehouse area• ESD requirements compliance• More than 60 fully equipped repair benches with LAN/WLAN

connection• 5 manually operated soldering stations (discrete components &

SMD) and 4 fully automatic BGA soldering stations • Whole area with 7x24 security. Workshops and warehouse  areas

are equipped by SSTV (video) with the remote access capability• Double high speed data link to the main IRP server (two different

providers and two different media for higher reliability)• 2 working shifts capability

• Total area : 2000 m2 in the 2 floored building• 900 m2 of the workshop area and 400 m2 of the parts

warehouse area• ESD requirements compliance• More than 60 fully equipped repair benches with LAN/WLAN

connection• 5 manually operated soldering stations (discrete components &

SMD) and 4 fully automatic BGA soldering stations • Whole area with 7x24 security. Workshops and warehouse  areas

are equipped by SSTV (video) with the remote access capability• Double high speed data link to the main IRP server (two different

providers and two different media for higher reliability)• 2 working shifts capability

2013: AXIS products service provider, YOTAPHONE service provider and Repair factory

2012: Expansion of B2B service share: vehicle electronic devices (Nissan/Mazda) service

2011: Nintendo Repair Depot and Customer Service Network Management

2011: Samsung NB MB and Philips TV SSB Refurbishment Workshop

2010: Lenovo Spare parts distribution center

2009: Sony Ericsson Mobile Phones Repair Depot and Service Network Operator

2008: Nikon Repair Service Depot and Customer Service Network Management

2008: Sony PlayStation repair Depot

2008: ASUS NB&PDA MB Refurbishment Workshop

2006: ACER Spare parts distribution

2005: Samsung GSM PCB Exclusive Refurbishment factory

2004: SHARP – start of cooperation

2004: Western Digital HDD Exclusive service project for Russia & CIS

2001: Sony branded Service Center; Sony Studio front end supplier since 2010

1999: Siemens Mobile service network provider – since 1999

1996: First branded service center LG Electronics

1994: First authorization repair service contract with Sony

Milestones

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www.irp.ru

Our customers

B2B Service and SupportB2B Service and Support

0

Consumer Electronics

Personal Media& Entertainment

Consumer Electronics

Personal Media& Entertainment

IT & Mobile CommunicationsIT & Mobile Communications

Network & Logistics Support

Repair service

Consumer service

We serve multiple sales channels and support a range of technologies

www.irp.ru

www.irp.ru

The largest independent Service Provider

• 150 employees

• 2000 sq. m of the warehouse and production areas furnished with up-to-date engineering equipment

• Monthly repairs volume: over 20.000 repair cases

• Spare parts warehouse: more than 15.000 items and more that 160 000 parts quantity

• 2013 annual total turnover: 5.800.000 Euro

• 150 employees

• 2000 sq. m of the warehouse and production areas furnished with up-to-date engineering equipment

• Monthly repairs volume: over 20.000 repair cases

• Spare parts warehouse: more than 15.000 items and more that 160 000 parts quantity

• 2013 annual total turnover: 5.800.000 Euro

www.irp.ru

Highest repair level factory

• Special feature - providing customers with production, warehousing, technological and professional resources.

• High level of own repairs production:

• Special feature - providing customers with production, warehousing, technological and professional resources.

• High level of own repairs production:

a. mobile phones’ repair at the level a. mobile phones’ repair at the level 4+4+Advance;Advance;b. availability of automatic soldering b. availability of automatic soldering equipment for BGA replacement;equipment for BGA replacement;c. wide experience in PCB refurbishing c. wide experience in PCB refurbishing for all types of consumer and B2B goodsfor all types of consumer and B2B goods ((NB, PDA, MP, TV, ATM, etc.)NB, PDA, MP, TV, ATM, etc.)..

a. mobile phones’ repair at the level a. mobile phones’ repair at the level 4+4+Advance;Advance;b. availability of automatic soldering b. availability of automatic soldering equipment for BGA replacement;equipment for BGA replacement;c. wide experience in PCB refurbishing c. wide experience in PCB refurbishing for all types of consumer and B2B goodsfor all types of consumer and B2B goods ((NB, PDA, MP, TV, ATM, etc.)NB, PDA, MP, TV, ATM, etc.)..

www.irp.ru

Reverse logistics & collecting services

• import/export operations

• spare parts analysis and forecast

• spare parts warehousing

• distribution to the regional service centers

• reverse logistics of replaced defective parts (RTV)

• export to vendors’ refurbishing factories

• import/export operations

• spare parts analysis and forecast

• spare parts warehousing

• distribution to the regional service centers

• reverse logistics of replaced defective parts (RTV)

• export to vendors’ refurbishing factories

www.irp.ru

Huge Regional Service Network

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IRP runs regional network of over 350 Service Partners

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Moscow service network

Number of service sites – 4:• 1 retailers reception and main production & SP WH;• 3 end-users receptions• Total area – over 2400 m2• Staff – 150 employees

Number of service sites – 4:• 1 retailers reception and main production & SP WH;• 3 end-users receptions• Total area – over 2400 m2• Staff – 150 employees

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Customers and Consumers Care

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• Own pick-up fleet of 4 cars

• Own contact center to support end-users

• Own web-page for customers

• B2B IT-solution to support 350 regional service partners

• Own pick-up fleet of 4 cars

• Own contact center to support end-users

• Own web-page for customers

• B2B IT-solution to support 350 regional service partners

Thank you!Thank you!

www.irp.ru