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IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 2
Agenda
Midpoint Survey
Exercise
Enterprise Planning
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 3
Exercise
Situation: ABC, a low-cost, high volume grocery chain in Chicago buys Get Healthy Foods, an organic food retail chain on the west coast. The debate facing the firm:
Consolidate into one database with state-of-the art telecommunications between Chicago and San Monica CA.
3Pro – Yes on both telecommunications and database doing inhouse
3Con – No on both telecommunications and database
4Pro – Yes on just to database for financials and purchasing No to telecommunications 4Con – No on database for financials and purchasing and Yes to telecommunications 5Pro – No on doing tc and db inhouse – outsource entire job
5Con – Judge the debate coming up with list of concerns you want debater to cover
All but 5Con, From last week’s readings come up with 2 reasons to support your side
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 4
Enterprise Planning Stimulating the Future Enhancing the value of information done at
the level of the people doing the work —not at the executive level
A form of “gap analysis” What information do we have? What information would we like? What alternative do we have for getting the
information that we don’t have?
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 5
Assessing the Gap Alternatives
EASE: Is the alternative easy to realize?
POPULAR: Is it likely that the people involved will accept it?
CHEAP: Are the costs for implementing the alternative reasonable?
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 6
How do we start?
1. Modeling the information that is deemed most important used now
2. Is there additional information that would be useful?
3. How would it be useful?
4. Then ask the Ease/Popular/Cheap questions
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 7
Hospital Information Model
Current important Information Assets
runs
hashas
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 8
Focus on Patient Care (Scenario 1)
Coordinating care of repeat visitors
Key – finding relationships between visits
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 9
Possible Information Assets: Patient Care
GOAL – Providing educational info to patients for self-managing conditions
MEANS – Finding patterns in frequency of conditions/treatments
??? – ease / popular / cheap
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 10
Focus on Department & Facilities (Scenario 2)
Looking at how well space is used and cost effectiveness
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 11
Possible Information Assets: Department and Facilities
GOAL – Better space utilization and cost effectiveness
MEANS --
Revenues fromvisits
Expenses fromrunning facilities
??? –
ease / popular / cheap
leasesjanitorial
Net revenues
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 12
Possible Information Assets: Grants and ResearchGoal – Expanding the role of research
Means – Gathering information on grants, funding agencies
??? – ease / popular / cheap
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 13
University Information Model
Problem: Demand not known after class closed
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 14
Possible Information Assets: Enrollment Activity
Goal – Determining Demand
Means – Tracking Requests
??? – ease / popular / cheap
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 15
Possible Information Assets: Larger Scope (Scenario 2)Expansion to information about Degree Programs for Course Demand
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 16
Increased Information Value Planning
Prioritization Tiers
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 17
Prioritizing Potential Benefit
Info easy to access?
Info accurate?
People trained to use?
Policies encourage effective use?
Positive results for users?
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 18
Measuring the Effect
Assumptions:1. Goals are better than no goals
2. Specific goals are better than vague goals
3. What gets measured tends to get done Types of measures
Quantitative – ROI – usually contrived Qualitative – Power of info assets to add value
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 19
Measuring the Effect
Lagging Indicators what has happened appears precise c/be inappropriate,
when?
Leading Indicators s/match direction sought helps keep ship on course
IS425 Autumn 2004-2005 Norma Sutcliffe
Session 6 20
Areas to measure for Balanced Picture
Customer – what is our relationship Internal business processes (3 basics)
Getting and paying for the inputs Converting inputs to salable product Delivering product/receiving payment
Learning and growth areas (R&D) Financial stakeholders