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IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 1
SAP for Retail Implementation
High Level Process Overview
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 2
House Rules
����Start on time, End on time����Question YES, But if possible end of the session
����No mobile conversation in the room
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 3
Lingo Mapping
Article = SKU = Stock Keeping Unit = stock code
Single article = SKU = normal article
Generic article = parent SKU
Variant article = Child SKU
EAN = Barcode
MC = Merchandise Category = Sub-class
MC Hierarchy = Higher level hierarchy = Category = Class
Discount = Deal
Rebate = Trading Allowance
General assortment = Planogram
Fine assortment = Assortment grade = Layout module = Concept
Store = branch
Site = store = DC = warehouse
Site grouping = location traits
Vendor = supplier
Non merchandise = non stock item (expense, office supplies, etc)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 4
Business Process Listing
SAP Retail processes
ProcessesSr. No
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 5
High Level Business Process Flow
Article Master Assortment
Management
Pricing
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Merchandise Category
& Hierarchy
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 6
System Landscape (Example)
SA
P
BIPOS DM
SA
P P
I
SAP
ORAFIN
WMS
Online Apollo17
POT/PDAWeighing Scale/
Price Card Printing
TP Linux Calypso EMBOS
Maste
r D
ata
Maste
r Data
Master DataMaster Data
Maste
r D
ata
Master Data
Master Data
Aggregated
Sales Data
Sales Data
Sales Data
Sales Data
POT Order
Paym
en
t Data
Inventory
PO
T O
rder
AR,AP, Transactio
nal Data
Master Data
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 7
Organizational Structure and Site Master
Organizational Structure and Site Master
Article Master Assortment
Management
Pricing
Management
$
Promotion
Management
Business
Partner
Wholesales
Merchandise Category
& Hierarchy
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 8
Organizational Structure and Site Master
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 9
THD Organizational Structure
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 10
Organizational Structure and Site Master
Distribution
Center
Store
Boon Lay306
Bukit Ho Swee305
Bukit Batok MRT304
Bukit Batok HDB303
Bukit Batok Cheer302
Ang Mo Kio A (CL)301
CHT1Cheers CIA1506
CHTCCheers TP Central505
CHBACheers Bishan A (CL)504
CHPRCheers Pasir Ris CC503
CHNBCheers SG Fin Hse502
CHAHCheers Alexandra Hos501
Stores in SAPStores in SAP
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 11
Site Master:Site Hierarchy-THD
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 12
Merchandise Category & Hierarchy
Article Master Assortment
Management
Pricing
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 13
Merchandise Category & Hierarchy
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 14
Merchandise Category & Hierarchy
Main Key
Department
Class
Sub-category 1
Sub-category 2
Hierarchy in SAP
1.Data Mapping
2.Interface
3.Data Migration
Implications?
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 15
Article Hierarchy -THD
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 16
Article Hierarchy – THD :Example
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 17
Business Partner
Assortment
Management
Pricing
Management
$
Promotion
Management
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Business
Partner
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 18
Business Partner
Customer
Master
Vendor
Master
Customer
Master
Vendor
Master
Customer
Master
Vendor
Master
Legacy system SAP WMS
Credit Management
Credit Management
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 19
Article Master
Assortment
Management
Pricing
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 20
Article Master
Article Categories
Shoe Prepack
=
Prepack
Mixed PacksContaining
Variants of anArticle
Genericarticles
Singlearticles
Case Set
=
Sales Set
Group ofArticles
with SpecialSales Price
Cosmetic
=
Display
Articles soldin a certain
type of Packaging
Article Master Views
Multiple UoM Multiple EAN1 Article Multiple UoMEach UoM
Multiple EAN
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 21
Generic Article in SAP
Variant creating Characteristics
Information Only
Characteristics
Generic Article - Master data
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 22
Generic Article – Transaction
Generic Article – Purchase Order Creation
Enter variants Quantity
System explodes variants
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 23
Pricing Management
Assortment
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 24
Pricing – Purchase
4321
ConditiontableA017 (info record with site)
Cond.type Vendor Article POrg Site . . . Cond. rec. no.
RA01 A 1 R300 R300 1234
ConditiontableA018 (info record without site)
Cond.type Vendor Article POrg . . .
RA01 A 1 R300
Cond. rec. no.
4321. . .
TableKONP (item conditions)
Cond.rec. no.
1234
RA01 . . .
Cond. type . . .
RA01 . . .
4,00
Cond. amount
2,00
. . .
. . .
. . .
. . .
4321
ConditiontableA017 (info record with site)
Cond.type Vendor Article POrg Site . . . Cond. rec. no.
RA01 A 1 R300 R300 1234
ConditiontableA018 (info record without site)
Cond.type Vendor Article POrg . . .
RA01 A 1 R300
Cond. rec. no.
4321. . .
TableKONP (item conditions)
Cond.rec. no.
1234
RA01 . . .
Cond. type . . .
RA01 . . .
4,00
Cond. amount
2,00
. . .
. . .
. . .
. . .
Purchase Conditions
Cond.type
. . .FromDescription Man. Statto
10 1 RA01 . . .3% discount on gross price
1 1 PB00 . . .Gross price
31 1 FRA1 . . .20Freight % X
... ... ... . . ....... ...
20 0 . . .Net value incl. discount
10 9 ZA01 . . .3% markup on gross price X
3 0 . . .Gross value
40 0 . . .Effective price
35 1 SKTO . . .20Cash discount X
Step Cntr Cond.type
. . .FromDescription Man. Statto
10 1 RA01 . . .3% discount on gross price
1 1 PB00 . . .Gross price
31 1 FRA1 . . .20Freight % X
... ... ... . . ....... ...
20 0 . . .Net value incl. discount
10 9 ZA01 . . .3% markup on gross price X
3 0 . . .Gross value
40 0 . . .Effective price
35 1 SKTO . . .20Cash discount X
Step Cntr
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 25
Pricing – Purchase & Sales
Consumer$ 1.29
Planned markup: 20%Planned markup: 20%StoreStore
MMM
MMM
Net purchase price: 1.00
Creme
����
ArticleArticleArticleVendor AVendor A
Tax: 7%
Purchase in any currency e.g. SGD
Pricing per (generic) item and vendor (+store)
Planned Mark-Up (per e.g. MC [Fruits])
Add GST (e.g. 7%)
=> Final Sales Price
S$ 23.99(Item A)
Store
303
OR
Set price manually
Which Sales Org? Sales Organization (FP10)
What is sales channel? Retail sales, wholesales, internet,…
What is period of sales? Date from… to…
Price Level? Store or Generic?
Change for article? YES (e.g. EAN change)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 26
Pricing – Retail (Mass changes)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 27
Sales Pricing –THD
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 28
Pricing – Pricing Special Order articles
Pricing – Special Order Pricing Conditions
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 29
Promotion Management
Assortment
Management
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 30
Promotion Management
Simple Promotion
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 31
Promotion Management
Promotion with pre-requisites – Bonus Buy
Pre-requisite
Special price for pre-requisites
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 32
Promotion Management
1Planning
2Release
3Integration
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 33
Promotion Management
Promotion Analytics
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 34
Assortment Management
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 35
Assortment Management
Layout & Layout Module
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 36
Assortment Management
Layout Module & Listing
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 37
Assortment Management
Layout Module Assignment
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 38
Assortment Management
Microsoft
PowerPoint Presentation
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 39
POS Integration / POS Sales
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Consignment &
Concession
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Store
Sales
Online
Sales
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 40
POS Integration – Outbound (SAP to POS)
Master Data Outbound
Master Data POS Outbound
for Online will be same as other stores
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 41
POS Integration – Inbound (POS to SAP)
Transactional Data Inbound
Sales Data POS Inbound
for FP Online will be same as other stores
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 42
POS Sales – POS DM (POS to BI to ERP)
POS DM Overview
SAP ERP Retail
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 43
POS Integration – Monitor
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 44
Wholesales
$
Business
Partner
Organizational Structure and Site Master
Online Store
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Consignment &
Concession
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Store
Sales
Online
Sales
Wholesales
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 45
Wholesale scenario:
- Sales from stock- Back to back sales
- Customer return- Inter-company sales (Interstate)
Wholesales
- Rice: Supplied by rice WH
- Miscellaneous: Special site
for collecting the goods
(back-to-back STO/PO)
Quotation
Processing
Interstate2007 possible scenarios:
- To manage inventory by customer order- To manage own inventory by regular ordering
Pricing determination -
Credit management -
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 46
Purchase Order Management
Assortment
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Merchandise
Distribution
Purchase Order Management
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 47
Purchase Order Management
Import
Local
GroceryNon Food/
BET
Grocery/
Non Food
(Hyper)
Service
& Admin
BET (Hyper)
Fresh/Frozen
Purchasing Organization
Purchasing
Group DC
Purchasing Group of AB Stores
All
Cheers
Purchasing Group
Cheers Stores
AB00
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 48
Purchase Order Management
Purchase Order Release Strategy allows ABC company to control the release of purchase orders to vendors by:
- Purchasing group
- Purchase order amount
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 49
Purchase Order Management
Surcharges,
Allowances can be
automatically or
manually added into
the relevant
purchase orders:
Freight, Bank
Charges,
Warehouse
Provision,
Forwarder Bills,
Labeling Cost etc.
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 50
Replenishment
Assortment
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Merchandise
Distribution
Purchase Order ManagementReplenishment
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 51
Replenishment
Forecast
Target Stocks
Replenishment
Planning
Local Items @ DC
Standard Grocery @ Stores
Forecast
Import Items @ DC
Replenishment
Planning
Replenishment
Planning
*Stock Planner
*Stock Planner
*Stock Planner
*Stock Planner
* Stock Planner by Country
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 52
Replenishment
With Forecasting, the
system can help you to
calculate how much
inventory to purchase in
the coming weeks
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 53
Replenishment
With Forecasting, the
system can help you to
calculate how much
inventory to purchase in
the coming weeks
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 54
Replenishment
SAP Retail
Replenishment
Planning screen
and Results screen
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 55
Perishable Procurement
Assortment
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Return to Vendor
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Merchandise
Distribution
Purchase Order ManagementReplenishment
Store Order
Store Return
Perishables Procurement
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 56
Perishable Procurement
Standing
Order
with Allocation
Replenishment
Perishable Workbench
Fixed Vendor Stable PricingIrregular
Vendor
Dynamic
Pricing
Night Buying
Vegetables and Fruits
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 57
Perishable Procurement
Dynamic pricing and vendors allowed in perishable workbench. The purchasers
can decide to cut a purchase order to the vendor with the most favorable pricing
based on the market conditions.
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 58
Store Order
Assortment
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Perishables Procurement Return to Vendor
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Merchandise
Distribution
Purchase Order ManagementReplenishment
Store Order
Store Return
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 59
Store Order
Mobile Device
Replenishment
Manual Entry
Physical
Goods ReceiptGoods Issue
Store StoreDC
3 options
for stores to
order to DC
System
goods receipt not
required
:Outbound
one step
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 60
Store Order
Manual creation of store orders possible by merchandise category selection.
Not necessary for the store to be concern with the price or vendors
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 61
Store Return
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Invoice
Verification
Analytics
Vendor
Rebate
Perishables Procurement
Merchandise
Distribution
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Return to Vendor
Physical
Inventory
Store Order
Store Return
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 62
Store Return
SAP RS
SAP ERP
Inventory
SAP GUI
Reject/Short shipped
Return STO
Short shipped
Wrong items w/o replacement
Damaged at shipment
Excess
Expired
Damaged
Reverse LogisticsReturn of HouseBrand / Import
Return STO with Allocation
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 63
Store Return
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 64
Return to Vendor
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Invoice
Verification
Analytics
Vendor
Rebate
Perishables Procurement
Merchandise
Distribution
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Physical
Inventory
Store Order
Store Return
Return to Vendor
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 65
Return to Vendor
SAP RS
(Stores)
SAP ERP Inventory
SAP GUI
QC Failed
Over Stock / ExcessDamagedPoor QualityExpiredNot Saleable
Return To Vendor
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 66
Return to Vendor
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 67
Merchandise Distribution
Assortment
Management
$
Promotion
Management
Business
Partner
Wholesales
Organizational Structure and Site Master
Online Store
POS
Integration
Purchase Order Management Replenishment
Goods Receipt
Inventory
ManagementInvoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Merchandise
Distribution
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 68
Merchandise Distribution
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 69
Merchandise Distribution
Standard
Allocation
Allocation for
Promotion
Bulk POPurchase
Orders
Store Orders
TRTVReverse
Logistics
DC
DC for Reverse Logistics
Collective
PurchaseOrders
Store Orders
Store Orders
Allocation Collective Processing
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 70
Inventory Management
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Goods Receipt
Invoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 71
Inventory Management
SAP RS (Store)
SAP ERP Inventory
Goods receipts
Goods Issue to Cost center
Goods Issue to Scrap/Write off
Transformation<309 article to article>
Bundling/Splitting <317><319>
Transfer Storage to storage <311>
Transfer to On-line Store
Transfer to Blocked stock <344,343>
Managing Reservations (GUI)
SAP ERP GUI
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 72
Inventory Management
• Stock value is managed at site level
• Stock quantity is managed at site
and storage location level
• For Value only articles, the sales price value is displayed.
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 73
Inventory Management (Store PDA)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 74
Physical Inventory
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Invoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement
Merchandise
Distribution
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Return to Vendor
Physical
Inventory
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 75
Physical Inventory
• “Conventional” Physical Inventory
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 76
Physical Inventory
Physical Inventory/Cycle Counting During Opening Hours
Challenges:• Perform counting (physical inventory or cycle counting) while stores are open and selling items.Benefits:• Physical counting or cycle counting can be performed at any time• No lost sales opportunities because of closing the store to perform the counting• Improved system performance
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 77
Goods Receipts
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Invoice
Verification
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 78
Goods Receipts
Effects of Goods Receipts
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 79
Goods Receipts
• PO - From External Vendors (GR required in DC and stores)
SAP ERP
InventoryGoods Receipt
SAP ERP
Inventory
Goods Issue
• STO - From DC to Stores (Goods Issue from DC; No GR required for stores)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 80
Goods Receipts (Retail Store vs SAPGui)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 81
Goods Receipts
• PO history – Goods receipts and invoice posted against the PO is easily
displayed in the Purchase order history tab.
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 82
Invoice Verification
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Analytics
Vendor
Rebate
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Invoice
Verification
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 83
Invoice Verification
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 84
Invoice Verification – Matching Methods
Document parkingYou receive an invoice, enter the data in the system, and save the invoicedocument. The system does not make any postings. You can change this parkeddocument. When you have finished changing the document, you can post theparked document.
Invoice Verification onlineThe invoice will be entered and checked online
Invoice Verification in the backgroundYou enter the Invoice data online and the system will verify in the background
Automatic SettlementBased on predefined rules the invoice will be posted automatically
Assign the invoice to order, goods receipt, delivery note,...
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 85
Invoice Verification
If details are selected only store relevant items are shown
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 86
Vendor Rebates
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Analytics
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Invoice
Verification
Vendor
Rebate
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 87
Vendor Rebates
Reach agreement with condition
granters
End of fiscal yearEnd of fiscal year
Finalsettlement
==??
Create volumeCreate volume--
rebate rebate
arrangementarrangement
Purchase order
Delivery notification
Dec31
Invoice verification
Goods receipt
Sales comparison and agreement
Interim /Interim /
partial settlementpartial settlement
........
.
Possible back dating
Arrangement 56
Sales
AccrualsSales
Sales
Settle volume-rebate arrangements
Create volume-rebate arrangements
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 88
Vendor Evaluation
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Analytics
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Store
Sales
Consignment &
Concession
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Invoice
Verification
Vendor
Rebate
Vendor
Evaluation
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 89
Vendor Evaluation
BI Reports can be
used to select/
track vendor
fulfillment based
on %.
Views of the report
can be changed to
show the list of
articles affected.
The report (articles)
can be
downloaded from
BI.
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 90
Consignment & Concession
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Analytics
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Online
Sales
Non
Merchandise
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Invoice
Verification
Vendor
Rebate
Consignment &
Concession
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 91
Consignment & Concession
Consignment and concession are both
selling article that belong to vendor
Quantity of consignment stock can be
tracked but it will require purchasing, receiving, RTV, and stock take just like normal stock.
Concession will not require purchasing
or inventory processing. SAP will only record the sales
processing
The direction for concession
item is to be scan-able.
However generic key will be
made available
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 92
Non Merchandise
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Analytics
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Invoice
Verification
Vendor
Rebate
Non
Merchandise
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 93
Non Merchandise
URA Coupon
Misc
Big Sweep
Cash Card
Phone Card
Gift Vouchers
Outside SAP
POT/Replenishment
Allocation
Store Orders
Purchase Orders
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 94
Analytics (BI)
$
Business
Partner
Wholesales
Organizational Structure and Site Master
Purchase Order Management Replenishment
Analytics
Store Order
Store Return
Perishables Procurement Return to Vendor
Merchandise
Distribution
Physical
Inventory
Vendor
Evaluation
Store
Sales
Consignment &
Concession
Online
Sales
Flow: Master Data Transaction Information
Merchandise Category
& Hierarchy
Article Master
Pricing
Management
Promotion
Management
Assortment
Management
POS
Integration
Online Store
Inventory
Management
Goods Receipt
Invoice
Verification
Vendor
Rebate
Non
Merchandise
Analytics
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 95
Analytics (BI)
IBM Global Business Services
© Copyright IBM Corporation 2008
© Copyright IBM Corporation 2008
Slide 96
Questions?
Thank You