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Unify Your Business Communications ISKRATEL IUC video conference palm mobile voice mail Iskratel IUCUC e-mail fax 2 Integrated softphone communications client 100% 84% 68% 51% 49% 46% 45% 90% Find me/follow me 0% Integration with a telephone system Integration with an e-mail system Collaboration tools Integration of a calendar Personal call routing Source: Infonetic Research 2008 5
Citation preview
© D
esig
ned
by C
reat
oor
The collaboration between Iskratel and Microsoft is a prime example of the global trend
for the unifi cation of telecommunications and informatics. It combines their best features.
Unifi ed communications – once a utopian goal of the business world – are already here.
About Iskratel Iskratel develops integrated telecommunications solutions for the future information society. With 60 years of experience in telecommunications, Iskratel ranks among the world’s leading high-tech companies. The company provides inte-grated telecommunications solutions for fi xed and mobile telephony, next generation networks, and management systems for telephone networks. Bringing together experi-ence and intellectual capital with creativity and innovation Iskratel is able to successfully build conventional telecom-munications networks and next generation networks and, most recently, to upgrade existing systems to the coming IMS technology. The company has more than 1100 employ-ees and more than 300 people in subsidiary companies in 20 countries. The presence of Iskratel’s employees in other countries ensures the complete compatibility of network solutions provided by the company with national telecom-munications requirements and the requirements of the company’s partners.
About MicrosoftMicrosoft (Nasdaq: MSFT) was founded in 1975 and is the leading global provider of software, services and solutions that help individuals and enterprises to fully realize their potential.
The Microsoft brand and logotype are registered trade-marks or trademarks of the Microsoft company in the USA and other countries. The names of the companies and products mentioned in this text can be the trademarks of their respective owners.
Copy
right
200
8 Is
krat
el a
nd M
icro
soft
Cor
pora
tion.
All
right
s re
serv
ed. T
he in
form
atio
n in
this
doc
umen
t is
subj
ect t
o ch
ange
with
out p
rior n
otic
e.
This
doc
umen
t is
of a
n in
form
ativ
e na
ture
onl
y. Is
krat
el a
nd M
icro
soft
do
not a
ccep
t res
pons
ibili
ty fo
r any
err
ors
in th
is d
ocum
ent.
WE
AN
D O
UR
PART
NER
S A
RE C
REAT
ING
A B
ETTE
R TO
MO
RRO
W.
5
ISKR
ATEL
IUC
Unify Your Business Communications
IUC - Iskratel Unifi ed Communication Iskrateling,
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 62 76, Fax: +386 (0)4 207 62 77
e-mail: [email protected]
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, offi ce 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
A non-existent connection between communication channels and paths is a nightmare of modern enterprises. Unorganized and ineffi cient communications are the cause of communication blocks, failed connections and more diffi cult contact traceability.
Despite the progress of business communications the enterprises still suff er the consequences of the gap between telephony and information systems. Iskratel and Microsoft off er their help at bridging this gap. Their contributions to the company are:
- Click to dial (audio- and videoconference)- Instant messaging (IM)- Presence status display - Collaboration during the creation of documents
(commenting, correcting, archiving and versioning of working documents)
- Virtual meetings- Distance learning
Employees are justifi ably lost in a multitude of electronic identities – offi ce and home telephone numbers, fax numbers, electronic and IM addresses. Electronic anxiety is additionally intensifi ed by a vast multitude of passwords and authentication mechanisms. Instead of communications fi nding their way to employees, it is up to employees to fi nd their way to communications.
IUC means more than just the transition of business communications to an IP technology platform. The solution merges formerly divided communication infrastructure fi elds. Voice and fax messages are transfered using the same network elements as emails and web content.
COMMUNICATION CONVERGENCE IN A GLOBAL WORK ENVIRONMENT
All types of operating interactions are started,
collected and archived via the same application
that can be accessed even by employees absent
from their workplaces. The same is valid for the
access to the event calendar and the contact list.
Source: Infonetic Research 2008
Signifi cant UC capabilities
The percentage of marks 6 or 7 on a scale of 1-7.
0%
Integration with a telephone system
Integration with an e-mail system
Integration of a calendar
Find me/follow me
Collaboration tools
Personal call routing
Integrated softphone communications client
20% 40% 60% 80%
Capacity
100%
90%
84%
68%
51%
49%
46%
45%
About 90% of the people participating in a poll consider legacy telephony and e-mail as the most frequently used communication modes. Considering the results of the poll (source: Infonetics Research, April 2008) the two services must be integrated into a unifi ed communications solution (UC).
The Figure shows the minimum set of components for setting up the IUC solution. A user workplace is provided with a desktop phone (analog, ISDN or VoIP) connected to the SI3000 system. The computer has installed Microsoft® Offi ce Communicator 2007, operating as a user interface to telephony services. The same telephone number is used for the desktop phone and for the interface. The unifi ed communications do not require the replacement of the existing equipment.
The Iskratel Unifi ed Communications solution includes three vital systems: 1. Iskratel communications system sets up and manages the voice connections between the IUC solution users, and connects them with the PSTN.
2. Microsoft® Offi ce Communications Server 2007 performs all the synchronous communications: instant messaging, VoIP, audio- and videoconference calls. It provides an overview of the presence status and access to contact information stored in the Microsoft® Active Directory name system. The role of the user interface is performed by the applications Microsoft® Offi ce Communicator 2007 and Microsoft® Offi ce Live Meeting 2007.
3. Microsoft® Exchange Server 2007 is a system for the exchange of messages and e-mail with unifi ed messaging as an added functionality.
5 MINUTES FOR TECHNOLOGY
2 3 4
User A
User B
QUICK AND PAINLESS INTEGRATION of IUC with an operating private telephone system retains the high reliability level of its operation and its availability. IUC preserves past investments in the enterprise communications network and ensures the high safety level of its operation.
LOWER OPEX is the result of the better exploitation of an enterprise communications network, intranet and a drop in the number of business trips. All calls in the IUC communication environment (from any point in the world wide web) are free of charge. The working hours of employees are much better exploited because of the unifi cation of communication fl ows.
MOBILITY AND TELEWORKING immediately and for everybody. A home internet connection combined with the IUC solution results in a fully functional workplace. Employees working on site using cell phones with appropriate interfaces are equal to the employees working in the headquarters. All the world becomes a workplace.
A PROVEN EXCELLENT USER EXPERIENCE!The operation of a desktop phone and the Microsoft® Offi ce Communicator 2007 on a PC or a personal communication device is compatible. Employees can use communication tools (phone, email, IM, etc.) with a single user identity. This will increase the level of satisfaction and the motivation of employees.
INCREASED CUSTOMER SATISFACTION is the result of removed communication barriers, increased response, saved time and prompt dealing with on-site requirements. The competitive edge of a company using IUC increases at a rapid pace.
The combination of proven and reliable telecommunications functionalities and information system capacities is a fi rm assurance of a business boost and lower costs. IUC is good news for the members of an enterprise management and heads of organizational units as well as for customers, communication infrastructure administrators, and end users – in short all the employees.
IUC IS A FRIENDLY SOLUTION FOR THE ENTERPRISE NETWORKS, CUSTOMERS AND EMPLOYEES
Iskratel Unifi ed Communications (IUC) is a business information-communications solution that increases capacity and functionally upgrades and joins the communication channels of the company.
The solution is a representative of the latest family of unifi ed communications systems and is designed for the fast and effi cient joining of legacy voice services (mobile and legacy telephony and fax) and appropriate applications (electronic messaging clients, text and table editors, instant messaging and remote access to working materials and projects).
Modern enterprises are complex eco-systems where formal business processes intertwine with continuous and ad-hoc communication currents. The IUC business communication solution sorts out the chaotic workday of modern corporation environments with their common requirement for immediate access to information. Wherever and whenever.
Your
Wor
kpla
ce -
Any
whe
re.
ISKR
ATEL
IUC
The IUC solution represents a safe long-term investment in the communications system. Iskratel and Microsoft guarantee its continuous modernization and improvement.
Communicate
faster, more
effi ciently and
obtain better
response.
IUC
(Iskr
atel
Uni
fi ed
Com
mun
icat
ions
) - Y
OU
R KE
Y TO
EFF
ICIE
NT
UN
IFIE
D C
OM
MU
NIC
ATIO
NS
WHY IUC -Iskratel Unifi ed Communications?
Iskratel IUCUC
telephonecalendar
fax
palm
mobile
voice mail
videoconference
© D
esig
ned
by C
reat
oor
The collaboration between Iskratel and Microsoft is a prime example of the global trend
for the unifi cation of telecommunications and informatics. It combines their best features.
Unifi ed communications – once a utopian goal of the business world – are already here.
About Iskratel Iskratel develops integrated telecommunications solutions for the future information society. With 60 years of experience in telecommunications, Iskratel ranks among the world’s leading high-tech companies. The company provides inte-grated telecommunications solutions for fi xed and mobile telephony, next generation networks, and management systems for telephone networks. Bringing together experi-ence and intellectual capital with creativity and innovation Iskratel is able to successfully build conventional telecom-munications networks and next generation networks and, most recently, to upgrade existing systems to the coming IMS technology. The company has more than 1100 employ-ees and more than 300 people in subsidiary companies in 20 countries. The presence of Iskratel’s employees in other countries ensures the complete compatibility of network solutions provided by the company with national telecom-munications requirements and the requirements of the company’s partners.
About MicrosoftMicrosoft (Nasdaq: MSFT) was founded in 1975 and is the leading global provider of software, services and solutions that help individuals and enterprises to fully realize their potential.
The Microsoft brand and logotype are registered trade-marks or trademarks of the Microsoft company in the USA and other countries. The names of the companies and products mentioned in this text can be the trademarks of their respective owners.
Copy
right
200
8 Is
krat
el a
nd M
icro
soft
Cor
pora
tion.
All
right
s re
serv
ed. T
he in
form
atio
n in
this
doc
umen
t is
subj
ect t
o ch
ange
with
out p
rior n
otic
e.
This
doc
umen
t is
of a
n in
form
ativ
e na
ture
onl
y. Is
krat
el a
nd M
icro
soft
do
not a
ccep
t res
pons
ibili
ty fo
r any
err
ors
in th
is d
ocum
ent.
WE
AN
D O
UR
PART
NER
S A
RE C
REAT
ING
A B
ETTE
R TO
MO
RRO
W.
5
ISKR
ATEL
IUC
Unify Your Business Communications
IUC - Iskratel Unifi ed Communication Iskrateling,
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 62 76, Fax: +386 (0)4 207 62 77
e-mail: [email protected]
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, offi ce 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
A non-existent connection between communication channels and paths is a nightmare of modern enterprises. Unorganized and ineffi cient communications are the cause of communication blocks, failed connections and more diffi cult contact traceability.
Despite the progress of business communications the enterprises still suff er the consequences of the gap between telephony and information systems. Iskratel and Microsoft off er their help at bridging this gap. Their contributions to the company are:
- Click to dial (audio- and videoconference)- Instant messaging (IM)- Presence status display - Collaboration during the creation of documents
(commenting, correcting, archiving and versioning of working documents)
- Virtual meetings- Distance learning
Employees are justifi ably lost in a multitude of electronic identities – offi ce and home telephone numbers, fax numbers, electronic and IM addresses. Electronic anxiety is additionally intensifi ed by a vast multitude of passwords and authentication mechanisms. Instead of communications fi nding their way to employees, it is up to employees to fi nd their way to communications.
IUC means more than just the transition of business communications to an IP technology platform. The solution merges formerly divided communication infrastructure fi elds. Voice and fax messages are transfered using the same network elements as emails and web content.
COMMUNICATION CONVERGENCE IN A GLOBAL WORK ENVIRONMENT
All types of operating interactions are started,
collected and archived via the same application
that can be accessed even by employees absent
from their workplaces. The same is valid for the
access to the event calendar and the contact list.
Source: Infonetic Research 2008
Signifi cant UC capabilities
The percentage of marks 6 or 7 on a scale of 1-7.
0%
Integration with a telephone system
Integration with an e-mail system
Integration of a calendar
Find me/follow me
Collaboration tools
Personal call routing
Integrated softphone communications client
20% 40% 60% 80%
Capacity
100%
90%
84%
68%
51%
49%
46%
45%
About 90% of the people participating in a poll consider legacy telephony and e-mail as the most frequently used communication modes. Considering the results of the poll (source: Infonetics Research, April 2008) the two services must be integrated into a unifi ed communications solution (UC).
The Figure shows the minimum set of components for setting up the IUC solution. A user workplace is provided with a desktop phone (analog, ISDN or VoIP) connected to the SI3000 system. The computer has installed Microsoft® Offi ce Communicator 2007, operating as a user interface to telephony services. The same telephone number is used for the desktop phone and for the interface. The unifi ed communications do not require the replacement of the existing equipment.
The Iskratel Unifi ed Communications solution includes three vital systems: 1. Iskratel communications system sets up and manages the voice connections between the IUC solution users, and connects them with the PSTN.
2. Microsoft® Offi ce Communications Server 2007 performs all the synchronous communications: instant messaging, VoIP, audio- and videoconference calls. It provides an overview of the presence status and access to contact information stored in the Microsoft® Active Directory name system. The role of the user interface is performed by the applications Microsoft® Offi ce Communicator 2007 and Microsoft® Offi ce Live Meeting 2007.
3. Microsoft® Exchange Server 2007 is a system for the exchange of messages and e-mail with unifi ed messaging as an added functionality.
5 MINUTES FOR TECHNOLOGY
2 3 4
User A
User B
QUICK AND PAINLESS INTEGRATION of IUC with an operating private telephone system retains the high reliability level of its operation and its availability. IUC preserves past investments in the enterprise communications network and ensures the high safety level of its operation.
LOWER OPEX is the result of the better exploitation of an enterprise communications network, intranet and a drop in the number of business trips. All calls in the IUC communication environment (from any point in the world wide web) are free of charge. The working hours of employees are much better exploited because of the unifi cation of communication fl ows.
MOBILITY AND TELEWORKING immediately and for everybody. A home internet connection combined with the IUC solution results in a fully functional workplace. Employees working on site using cell phones with appropriate interfaces are equal to the employees working in the headquarters. All the world becomes a workplace.
A PROVEN EXCELLENT USER EXPERIENCE!The operation of a desktop phone and the Microsoft® Offi ce Communicator 2007 on a PC or a personal communication device is compatible. Employees can use communication tools (phone, email, IM, etc.) with a single user identity. This will increase the level of satisfaction and the motivation of employees.
INCREASED CUSTOMER SATISFACTION is the result of removed communication barriers, increased response, saved time and prompt dealing with on-site requirements. The competitive edge of a company using IUC increases at a rapid pace.
The combination of proven and reliable telecommunications functionalities and information system capacities is a fi rm assurance of a business boost and lower costs. IUC is good news for the members of an enterprise management and heads of organizational units as well as for customers, communication infrastructure administrators, and end users – in short all the employees.
IUC IS A FRIENDLY SOLUTION FOR THE ENTERPRISE NETWORKS, CUSTOMERS AND EMPLOYEES
Iskratel Unifi ed Communications (IUC) is a business information-communications solution that increases capacity and functionally upgrades and joins the communication channels of the company.
The solution is a representative of the latest family of unifi ed communications systems and is designed for the fast and effi cient joining of legacy voice services (mobile and legacy telephony and fax) and appropriate applications (electronic messaging clients, text and table editors, instant messaging and remote access to working materials and projects).
Modern enterprises are complex eco-systems where formal business processes intertwine with continuous and ad-hoc communication currents. The IUC business communication solution sorts out the chaotic workday of modern corporation environments with their common requirement for immediate access to information. Wherever and whenever.
Your
Wor
kpla
ce -
Any
whe
re.
ISKR
ATEL
IUC
The IUC solution represents a safe long-term investment in the communications system. Iskratel and Microsoft guarantee its continuous modernization and improvement.
Communicate
faster, more
effi ciently and
obtain better
response.
IUC
(Iskr
atel
Uni
fi ed
Com
mun
icat
ions
) - Y
OU
R KE
Y TO
EFF
ICIE
NT
UN
IFIE
D C
OM
MU
NIC
ATIO
NS
WHY IUC -Iskratel Unifi ed Communications?
Iskratel IUCUC
telephonecalendar
fax
palm
mobile
voice mail
videoconference
The Figure shows the minimum set of components for setting up the IUC solution. A user workplace is provided with a desktop phone (analog, ISDN or VoIP) connected to the SI3000 system. The computer has installed Microsoft® Offi ce Communicator 2007, operating as a user interface to telephony services. The same telephone number is used for the desktop phone and for the interface. The unifi ed communications do not require the replacement of the existing equipment.
The Iskratel Unifi ed Communications solution includes three vital systems: 1. Iskratel communications system sets up and manages the voice connections between the IUC solution users, and connects them with the PSTN.
2. Microsoft® Offi ce Communications Server 2007 performs all the synchronous communications: instant messaging, VoIP, audio- and videoconference calls. It provides an overview of the presence status and access to contact information stored in the Microsoft® Active Directory name system. The role of the user interface is performed by the applications Microsoft® Offi ce Communicator 2007 and Microsoft® Offi ce Live Meeting 2007.
3. Microsoft® Exchange Server 2007 is a system for the exchange of messages and e-mail with unifi ed messaging as an added functionality.
5 MINUTES FOR TECHNOLOGY
2 3 4
User A
User B
QUICK AND PAINLESS INTEGRATION of IUC with an operating private telephone system retains the high reliability level of its operation and its availability. IUC preserves past investments in the enterprise communications network and ensures the high safety level of its operation.
LOWER OPEX is the result of the better exploitation of an enterprise communications network, intranet and a drop in the number of business trips. All calls in the IUC communication environment (from any point in the world wide web) are free of charge. The working hours of employees are much better exploited because of the unifi cation of communication fl ows.
MOBILITY AND TELEWORKING immediately and for everybody. A home internet connection combined with the IUC solution results in a fully functional workplace. Employees working on site using cell phones with appropriate interfaces are equal to the employees working in the headquarters. All the world becomes a workplace.
A PROVEN EXCELLENT USER EXPERIENCE!The operation of a desktop phone and the Microsoft® Offi ce Communicator 2007 on a PC or a personal communication device is compatible. Employees can use communication tools (phone, email, IM, etc.) with a single user identity. This will increase the level of satisfaction and the motivation of employees.
INCREASED CUSTOMER SATISFACTION is the result of removed communication barriers, increased response, saved time and prompt dealing with on-site requirements. The competitive edge of a company using IUC increases at a rapid pace.
The combination of proven and reliable telecommunications functionalities and information system capacities is a fi rm assurance of a business boost and lower costs. IUC is good news for the members of an enterprise management and heads of organizational units as well as for customers, communication infrastructure administrators, and end users – in short all the employees.
IUC IS A FRIENDLY SOLUTION FOR THE ENTERPRISE NETWORKS, CUSTOMERS AND EMPLOYEES
Iskratel Unifi ed Communications (IUC) is a business information-communications solution that increases capacity and functionally upgrades and joins the communication channels of the company.
The solution is a representative of the latest family of unifi ed communications systems and is designed for the fast and effi cient joining of legacy voice services (mobile and legacy telephony and fax) and appropriate applications (electronic messaging clients, text and table editors, instant messaging and remote access to working materials and projects).
Modern enterprises are complex eco-systems where formal business processes intertwine with continuous and ad-hoc communication currents. The IUC business communication solution sorts out the chaotic workday of modern corporation environments with their common requirement for immediate access to information. Wherever and whenever.
Your
Wor
kpla
ce -
Any
whe
re.
ISKR
ATEL
IUC
The IUC solution represents a safe long-term investment in the communications system. Iskratel and Microsoft guarantee its continuous modernization and improvement.
Communicate
faster, more
effi ciently and
obtain better
response.
IUC
(Iskr
atel
Uni
fi ed
Com
mun
icat
ions
) - Y
OU
R KE
Y TO
EFF
ICIE
NT
UN
IFIE
D C
OM
MU
NIC
ATIO
NS
WHY IUC -Iskratel Unifi ed Communications?
Iskratel IUCUC
telephonecalendar
fax
palm
mobile
voice mail
videoconference
© D
esig
ned
by C
reat
oor
The collaboration between Iskratel and Microsoft is a prime example of the global trend
for the unifi cation of telecommunications and informatics. It combines their best features.
Unifi ed communications – once a utopian goal of the business world – are already here.
About Iskratel Iskratel develops integrated telecommunications solutions for the future information society. With 60 years of experience in telecommunications, Iskratel ranks among the world’s leading high-tech companies. The company provides inte-grated telecommunications solutions for fi xed and mobile telephony, next generation networks, and management systems for telephone networks. Bringing together experi-ence and intellectual capital with creativity and innovation Iskratel is able to successfully build conventional telecom-munications networks and next generation networks and, most recently, to upgrade existing systems to the coming IMS technology. The company has more than 1100 employ-ees and more than 300 people in subsidiary companies in 20 countries. The presence of Iskratel’s employees in other countries ensures the complete compatibility of network solutions provided by the company with national telecom-munications requirements and the requirements of the company’s partners.
About MicrosoftMicrosoft (Nasdaq: MSFT) was founded in 1975 and is the leading global provider of software, services and solutions that help individuals and enterprises to fully realize their potential.
The Microsoft brand and logotype are registered trade-marks or trademarks of the Microsoft company in the USA and other countries. The names of the companies and products mentioned in this text can be the trademarks of their respective owners.
Copy
right
200
8 Is
krat
el a
nd M
icro
soft
Cor
pora
tion.
All
right
s re
serv
ed. T
he in
form
atio
n in
this
doc
umen
t is
subj
ect t
o ch
ange
with
out p
rior n
otic
e.
This
doc
umen
t is
of a
n in
form
ativ
e na
ture
onl
y. Is
krat
el a
nd M
icro
soft
do
not a
ccep
t res
pons
ibili
ty fo
r any
err
ors
in th
is d
ocum
ent.
WE
AN
D O
UR
PART
NER
S A
RE C
REAT
ING
A B
ETTE
R TO
MO
RRO
W.
5
ISKR
ATEL
IUC
Unify Your Business Communications
IUC - Iskratel Unifi ed Communication Iskrateling,
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 62 76, Fax: +386 (0)4 207 62 77
e-mail: [email protected]
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, offi ce 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
A non-existent connection between communication channels and paths is a nightmare of modern enterprises. Unorganized and ineffi cient communications are the cause of communication blocks, failed connections and more diffi cult contact traceability.
Despite the progress of business communications the enterprises still suff er the consequences of the gap between telephony and information systems. Iskratel and Microsoft off er their help at bridging this gap. Their contributions to the company are:
- Click to dial (audio- and videoconference)- Instant messaging (IM)- Presence status display - Collaboration during the creation of documents
(commenting, correcting, archiving and versioning of working documents)
- Virtual meetings- Distance learning
Employees are justifi ably lost in a multitude of electronic identities – offi ce and home telephone numbers, fax numbers, electronic and IM addresses. Electronic anxiety is additionally intensifi ed by a vast multitude of passwords and authentication mechanisms. Instead of communications fi nding their way to employees, it is up to employees to fi nd their way to communications.
IUC means more than just the transition of business communications to an IP technology platform. The solution merges formerly divided communication infrastructure fi elds. Voice and fax messages are transfered using the same network elements as emails and web content.
COMMUNICATION CONVERGENCE IN A GLOBAL WORK ENVIRONMENT
All types of operating interactions are started,
collected and archived via the same application
that can be accessed even by employees absent
from their workplaces. The same is valid for the
access to the event calendar and the contact list.
Source: Infonetic Research 2008
Signifi cant UC capabilities
The percentage of marks 6 or 7 on a scale of 1-7.
0%
Integration with a telephone system
Integration with an e-mail system
Integration of a calendar
Find me/follow me
Collaboration tools
Personal call routing
Integrated softphone communications client
20% 40% 60% 80%
Capacity
100%
90%
84%
68%
51%
49%
46%
45%
About 90% of the people participating in a poll consider legacy telephony and e-mail as the most frequently used communication modes. Considering the results of the poll (source: Infonetics Research, April 2008) the two services must be integrated into a unifi ed communications solution (UC).
