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Island Training Solutions
Staff Development and Compliance Training
Customer Service Excellence - Team Building
Effective Time Management –Problem Solving Motivation
Sales and Customer Relations - Suggestive Selling
Communications
Customized to meet your needs,
for the results you want!
For more information contact Jim Arenovski
www.its-arenovski.com | [email protected]
or call 670-287-7037
Visit the Chamber’s website at www.saipanchamber.com
The Saipan Chamber of Commerce, founded in 1959 and incorporated in 1976, is the largest private business
organization in the Commonwealth of the Northern Mariana Islands. The Chamber works to promote and protect
the business, economic, civic interest, general health, and welfare of our islands.
Newsletter of the Saipan Chamber of Commerce
TAKING CARE OF
BUSINESS
Saipan Chamber of Commerce General Membership Meeting
Hibiscus Hall, Fiesta Resort & Spa
Wednesday, October 3, 2018
AGENDA:
I. Call to Order
II. Welcoming Remarks
Ron Smith (Chamber Board
Vice-President)
III. Guest Speakers:
Esther Muna (CEO,
Commonwealth Health Care
Corporation)
David Gervino (External
Affairs Officer, FEMA)
Marine Corp. Reserve– Toys 4
Tots Kick-Off
IV. Committee Reports
V. Raffle– Donated by
Fiesta Resort & Spa
VI. Member Announcements
VII. Adjournment
THANK YOU SEPTEMBER
GMM GUEST SPEAKERS
CHAMBER CALENDAR
OF EVENTS:
Wednesday, October 17,
2018– CDA & SCC
“Workforce and Tech-
nology” Presentation-
Details TBA
Wednesday, November
7, 2018 General
Membership Meeting/
2019 Board of Directors
Election at Hyatt
Regency Saipan
Thursday, November 15,
2018– SCC & ITS “Staff
Motivation and
Development” training
seminar at SCC
Conference Room–
REIGSTER NOW!
STAY UPDATED!
Check out our calendar at
ww.saipanchamber.com.
Thank you September GMM Guest Speaker,
Executive Director of Latte Training Academy,
Arielle Buyum.
Thank you September GMM Guest Speaker,
Mr. Alex A. Sablan of the Northern Marianas
Business Alliance Corporation .
October 2018
Board of
Directors
President:
Velma M. Palacios
Vice-President:
Ron Smith
Secretary:
Kevin McCale
Treasurer:
Michael Johnson
Directors:
Alex A. Sablan
Perry Inos, Jr.
Donna Krum
Tyrell Pauling
Alex K. Youn
Executive
Director
Maxine Laszlo
Administrator
Mercilynn Palec
Coordinator
Noelani McMahon
Surina Reyes
www.saipanchamber.com
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Hafa Adai, Tirow and Welcome to our October General Membership Meeting,
Last month, the Chamber hosted the 2018 Candidate Debates in collaboration with
Northern Marianas College. We are pleased with the overwhelming support of the
Chamber membership and community. I want to commend Events Committee Co-Chairs
Marcia Calvo of Calvo’s Insurance, Janel Pangelinan of Pacifica Insurance Underwriters,
Inc., and committee members, Chamber staff, SYP and NMC Volunteers, and especially
Interim President, Frankie Eliptico and NMC for their partnership in this event. It was
truly a success and we look forward to future collaborations.
In other news, the minimum wage has increased to $7.25/hour effective September 20,
2018.
Today, we have the following guest speakers:
· Esther Muna, Chief Executive Officer of the Commonwealth Health Care
Corporation Board to provide an update on the agency.
· David Gervino, External Affairs Office of Federal Emergency Management
Agency to share information about how to sign up for federal assistance. Also
joining us is a representative of the Small Business Administration (SBA) to
provide information on Small Business and Non-Profit assistance.
In addition, we will have members of the Marine Corp. Reserves on Guam to help
the Saipan Young Professionals kick-off the second annual Toys 4 Tots campaign on
Saipan. I encourage our members to support this by signing up to become a partner this
year!
Today, we also welcome Ms. Maxine Lazslo who will serve at the Chamber’s Executive
Director.
We appreciate your participation and support. As always, I encourage you to take an
active role in your Chamber by joining a committee! Please do not hesitate to reach out to
me or any of the Board Members for suggestions, comments, or concerns.
Si Yu’us Ma’ase,
Velma Palacios
PRESIDENT’S ADDRESS SCC– NMC 2018 CNMI CANDIDATE DEBATES
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Hundreds gathered at the Pedro P. Tenorio Multi-Purpose Center on September 20 and 25th to watch the 2018 candidates for U.S Delegate and Gubernatorial Debates. What was a successful event, hosted in partnership with
Northern Marianas College, participants shared appreciation for what was an intriguing and informative event.
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The Saipan Chamber of Commerce and the Northern Marianas College
extend thanks to the community for their part in the success of the 2018
Candidate Debates. The U.S. Delegate Debate was held on Thursday,
September 20, 2018 and the Gubernatorial Debate was held on Tuesday,
September 25, 2018. The two debates properly highlighted both the
Gubernatorial and U.S. Delegate issues held at the Pedro P. Tenorio
Multi-Purpose Center. Both events were completely sold out, gathering more
than five hundred community members over the two dates.
Primarily, debate topics
included: Environment &
Sustainable Development, Immigration, Veterans Benefits, Healthcare,
Education, Military, Gaming, Welfare, and Workforce. Questions were
submitted by the community via online poll.
The Chamber and NMC extend thanks to all participating candidates:
Honorable Governor Ralph Deleon Guerrero Torres, Former Governor
Juan Nekai Babauta, U.S. Congressman Gregorio Kilili Camacho
Sablan, and Representative Angel Aldan Demapan.
The SCC and NMC also recognizes the following volunteers: Tanya Ciara Delacruz for the singing of the CNMI and National Anthems, Ayuyu Battalion Color Guard Team, NMC Volunteers, NMC Media Team, KSPN, IT&E, Saipan Chamber of Commerce Events Committee and Co-Chairs: Marcia Calvo of Calvo’s Insurance and Janel Pangelinan of Pacifica Insurance Underwriters, Inc., Saipan Young Professionals, Committee to Elect Ralph Deleon Guerrero Torres and Arnold Palacios, Committee to Elect Juan Nekai Babauta and Rita Sablan for their active participation in the planning of this event, Mayor Apatang and his staff, the audience and online viewers.
Good luck to all candidates in the upcoming November elections! SCC and NMC reminds the community to exercise the right to vote! To Join the Events Committee of the Saipan Chamber of Commerce, please call (670) 234-7150 or email [email protected].
SCC– NMC 2018 CNMI CANDIDATE DEBATES
U.S. Congressman Gregorio Kilili
Camacho Sablan
CNMI Representative
Angel Aldan Demapan
CNMI Governor
Ralph Deleon Guerrero Torres
Former Governor Juan Nekai Babauta
CHAMBER WELCOMES USS BENFOLD
The Armed Forces Committee of the Saipan Chamber of Commerce hosted a welcoming reception for USS Benfold on
Wednesday, September 26, 2018 at Godfather’s Bar from 5:30pm-7:00pm. Chamber Board of Directors and members
welcomed USS Benfold Captain Mitchell and more than forty of his service members. The Chamber presented Captain
Mitchell with chamber baseball caps and Chamber Board of Directors President Velma Palacios received a ship coin in
exchange. MINA Executive Director Roberta Guerrero also presented a cap on behalf of MINA.
Following the night of the reception, the Chamber Armed Forces Committee organized a beach clean-up for the crew in
partnership with the Micronesia Islands Nature Alliance (MINA) on Thursday, September 27, 2018. With the clean-up
geared to assist service members with their community relations project, more than 30 service members from the USS
Benfold gathered at Tank Beach in Kagman III. Also present were MINA volunteers and members of the Chamber
Environmental Committee and Saipan Young Professionals.
MINA generously provided volunteers with t-shirts, trash bags, gloves, and bottled water. The Chamber would like to
extend thanks to Godfather’s Bar for providing complimentary appetizers for the welcoming reception and for the use
of the venue. The Chamber also recognizes MINA for their involvement in the planning of the beach-clean up that
followed.
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Chamber Welcoming Reception at Godfather’s Bar:
(From L-R: Jill Arenovski (Former Chamber Exec. Dir.),
Alex A. Sablan (Century Insurance), Roberta Guerrero
(MINA Exec. Dir.), Board Pres. Velma Palacios (IT&E),
David Sablan, Captain Mitchell (USS Benfold), and
Director Tyrell Pauling (Hyatt Regency Saipan)
USS Benfold service members prepare for a beach clean-up
at Tank Beach, Kagman III organized by Chamber Armed
Forces Committee and Micronesia Islands Nature Alliance
(MINA).
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The Saipan Chamber of Commerce and Island Training Solutions presented a powerful customer-service themed training “Customer Satisfaction is Worthless; Customer Loyalty is Priceless” last Thursday, September 20, 2018 at the Kanoa Resort Saipan. This one-day training focused on the developing of employee skills needed to communicate professionalism, gain respect, and enhance customer relationships with excellence. Glenn Policare, Director of Operations of Kanoa Resort Saipan said “The training is opening up a lot of eyes, showing positive opportunities and shows room for improvement not just for our business, but for the many businesses that are represented here today”. Another participant Janet Aguon, Enterprise Sales Manager of IT&E Guam said “This training brings us back to the fundamentals of customer loyalty and how to establish that loyalty”. Participants learned how to identify their own emotions and subsequent reactions for improved performance; how to better manage relationships by negotiating the needs of others; and improve skills to help others increase capabilities. A major theme in this seminar was to enhance retention of customers and employees, a major challenge that local businesses currently face. “I am excited at the response of our participants. These employees are genuinely invested in growing their knowledge to improve and grow their businesses. We all have a similar goal and that is to ensure that we can take care of our employees and that our employees can take care of our guests to create and retain loyal customers. This is the goal for our small island community and we work towards that goal through trainings like this. Through the Chamber, Island Training Solutions has reached hundreds of employees in just the past year. “I look forward to future collaborations” said Gitomer-Certified Advisor and Island Training Solutions Owner, Jim Arenovski. The Chamber will host its final seminar for the year on Thursday, November 15, 2018 focusing on staff motivation and development. For more information or to register for this training, please contact [email protected].
SCC & ITS “CUSTOMER SATISFACTION IS WORTHLESS,
CUSTOMER LOYALTY IS PRICELESS”
The exclusive seminar included up and coming managers and supervisors from various businesses including: Atkins Kroll Saipan, Bank of Saipan, BankPacific, Dial Rent-to-Own, Fiesta Resort & Spa Saipan, Friends First Marketing, IT&E, Joeten Kiyu Public Library, Kanoa Resort Saipan, MP Holdings, LLC, Pacific Engineering, Pacific Subsea
Saipan and Staywell Insurance.
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