ISO 9001:2008 Awareness Traininig Program _construction

ISO 9001:2008 Standard

Awareness Program For Construction Industry

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For Construction Industry

By: Manoj ChoyalEmail: [email protected]

Program Objective:

• Awareness of ISO 9001:2008Standards Requirements

• Planning to Implement ISO 9001:2008 Standards Requirements

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Requirements

Presentation Index:

• Introduction to ISO

• What is ISO 9001:2008 (QMS)

• Eight Principles of QMS

• Key Definitions of QMS

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• Key Definitions of QMS

• Process Approach & PDCA Cycle of QMS

• Brief of ISO 9001:2008 Requirements

Presentation Index (contd.):

• Benefits of Compliance of QMS

• Roadmap to Certification

• New Activities After Certification

• Conclusion

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• Conclusion

Introduction to ISO:

- International Organization for Standardization (English)

- ISO derived from Greek word isos

means equal

- Founded on 23 Feb. 1947 & Head Quartered in

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- Founded on 23 Feb. 1947 & Head Quartered in Geneva, Switzerland

- Non Governmental Organization

- Network of the national standards bodies of 160countries

Introduction to ISO (contd.):

- World’s largest developer of voluntary International Standards

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Standards

- By 31 Dec. 2008 - 17765 Standards

- ISO 9001:2008 and ISO 14001:2004 are among the most well known and widely implemented ISO standards ever

- Implemented by 1 million organizations in 175 countries

- ISO Standards are Generic Standards

- ISO does not carry out Certification and does not issue or approve Certificates

Introduction to ISO (contd.):

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does not issue or approve Certificates

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- ISO 9001 for Quality Management System (QMS)

QMS is about how to manage the quality

aspects of all processes more effectively,

taking into consideration customer satisfaction

and compliance of contractual requirements.

What is ISO 9001:2008:

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and compliance of contractual requirements.

Initially Released in 1987

Second Edition in 1994

Third Edition in 2000

Fourth Edition in 2008

ISO 9000 (QMS) Standards Family

• ISO 9000:2005

QMS - Fundamentals & Vocabulary

• ISO 9001:2008

What is ISO 9001:2008 (contd.):

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QMS - Requirements

• ISO 9004:2000

QMS - Guidelines for Performance Improve-ment

Other Supporting Standards

• ISO 10005:2005

QMS - Guidelines for Quality Plans

• ISO 10006:2003

What is ISO 9001:2008 (contd.):

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QMS - Guidelines for Quality Management in Projects

•ISO 19011:2002 Guidelines for QMS &/or EMS Auditing

Eight Key Principles of QMS:

Customer Focus

Leadership

Involvement of People

Process Approach

System Approach to

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System Approach to Management

Continual Improvement

Factual Approach to Decision MakingMutual Beneficial Supplier Relationship

Quality

- Fit to Purpose

- Degree to which a set of inherent characteristics meet the stated and/or implied requirements

Key Definitions of QMS:

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implied requirements

Example: QMS IMS

•Zero Rework

•As per Spec.

• As per Schedule

• Within Budget

Cost Time

ReworkDesign

Safety

Environ.

Quality

Quality

QMS IMS


• Delay• Over Budget

Cost Time

ReworkDesign

SafetyQuality

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•Zero Rework

•As per Spec.

ReworkDesign

Environ.


Quality Policy

- Overall intentions and direction of an organization related to its Quality performance, as formally expressed by top management

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Quality Control (QC)

- A process employed to ensure a specified level of quality is there in a product or services

Example:

Key Definitions of QMS (contd.):

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Example:

�� Concrete (Slump Test)

�� Road Surface Evenness

�� Ground Resistance of EL Poles


Quality Assurance (QA)

- A process of verifying or determining whether product or services meet or exceed customer expectations and QA is determined using Shewhart (PDCA) Cycle

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Example:

�� Quality Plan

�� Method Statement

�� Training Record

QA

Prevention based

Process oriented


QC

Detection based

Product oriented

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Phase building activity

Responsibility of all

QA is about attitude

QA is Built in product

End phase activity

Responsibility of Inspect.

QC is about instrument

QC is inspected in prod.

QA leads to QMS/ ISO 9001

Document

- Information and its supporting medium.

The medium can be paper, magnetic, electronic, photograph, etc.


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Example:

�� Quality Plan, Method Statement

�� Request for Inspection Format

�� ISO 9001 Standard

Record

- Document stating results achieved or providing evidence of activities performed

Example:


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Example:

�� Audit Report

�� Material Test Report

�� Daily Progress Report

�� Training Attendance Sheet


Process

- Set of inter-related or interacting activities Construction Process of Road Mixing

Example:�� Excavation

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�� Excavation�� Foundation�� Bricklaying�� Backfilling�� Formwork�� Water Proofing�� Paving

Procedure

- Specified way to carry out an activity or a process

Procedure can be documented or not


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Example:�� Document Control Proc.�� Procurement Procedure�� Material Approval Proc.�� Invoicing Procedure�� Auditing Procedure

Audit

- Systematic, independent and documented process of obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled


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criteria are fulfilled

Internal Audit

External Audit

Conformance

- Fulfillment of a requirement

Example:

�� Procure only Approved Materials


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�� Refer Approved Drawing for Const.ion

�� QC Testing at Defined Stages

�� Use Calibrated Equipment for Testing

�� Use Approved Formats/ Documents

Non-Conformance (NC)

- Deviation- Non-fulfillment of a requirement

Example:


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Example:�� Quality Plan not updated after

Changes were made

�� An Obsolete drawing being Used by

Subcontractor

�� Insufficient Training of Personnel

Non-Conformance Report (NCR)

- Report generated against a non-conformance (NC)


Non-conformance Report JM-QOF-8.3-00/01

NCR Details

NCR no.: Date:

Project Title:

Ref. no.:

Non-Conformance Report

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Action Details

Agreed remedying action:

Special instruction:

Action by:

Approved by:

Action date: Approved date:

Signature:

Signature:

Corrective Action:

- Action to eliminate the cause of a detected non-conformity or other undesirable situation

Example:


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Example:

NC - Quality Plan Not Updated after Changes were made

CA - PM to Review QP at Monthly intervals

Corrective Action:


Corrective Action Request JM-QOF-8.5-02/02

CAR no. Issued Date

Audit Ref. no. Issued Date

QMS Code Issued To

CAR Discrepancy

Discrepancies:

Auditor:

Close-out Date:

Signed:

NC - Obsolete Drawings used by Subcontractor

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CAR Response

Agreed Corrective Action:

Auditee:

Proposed Close-out Date:

Signed:

CAR Evaluation

Satisfactory

NCR

Re-Audit

CAR closed

NCR no.: NCR date:

Proposed re-audit date:

Evaluated by:

Signed: Date:

CA - QA Engineer Verify & Record Return of Superseded Drawings

Preventive Action:

- Action to eliminate the cause of a potential non-conformity or other undesirable potential situation

Example:


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Example:

Potential NC – Q Plan is not Available with some Contractors

PA – Establish System of Approval of Q Plan by Consultant before Construction Starts for all Contracts*

Process is a set of inter-related or interacting activities

Input

ProcessProcedure

Monitoring & Measurement (Before,

During & After the Process)

Process Approach:

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Output

Efficiency of Process

(Results Achieved vs. Resources Used)

Effectiveness of Process

(Ability to achieve the

desired results)

InputConcrete Mix,

Vibrator, Manpower, Thermometer,

Slump Mould, etc.

Concrete Pouring

Procedure: Method

Statement,

Monitoring & Measurement:

Temperature, Slump, Placing, Pouring Height,

Vibration, Strength Tests, Mfrs Batch

Test Certificate, etc.

Process Approach:

Example:

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Pouring

OutputStructure with Desired Shape, Size, Finish &

Strength

Statement,Approved

Drawing, etc.

Process Approach (contd.):

Process 1

Output 1 = Input 2

Input 1

Process 2

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Process 2

Process 3

Output 2 = Input 3

Output 3 = Input to next process

Process Approach (contd.):

Process 1

Output 1 = Input 2

Input 1

Process 2

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Process 2

Process 3

Output 2 = Input 3

Output 3 = Input to next process

PDCA Cycle:

Act

DoCheck

Plan

The cycle goes on

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Plan : Define Objectives & Design Process

Do : Implement the Process

Check : Check the Process and Results

Act : Take Corrective Action, Preventive

Action & Improve the Process

PDCA Cycle (contd.):

Organization

Department

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Department

Process

Brief of ISO 9001:2008 Requirements:

Section 1: Scope

Talks about the standard and how it applies to organizations

Section 2: Normative Reference

References another document that should be used along with ISO 9001:2008

Section 3: Terms and Definitions

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Section 3: Terms and Definitions

Gives definitions used in the standard

Section 4: General Requirements

Gives requirements for the overall Quality Manage-ment System

Brief of ISO 9001:2008 Requirements(Contd.):

Section 5: Management Responsibility

Gives requirements for top Management and their role in the Quality Management System

Section 6: Resource Management

Gives requirements for resources including personnel, training, facility and work environment

Section 7: Product Realization

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Section 7: Product Realization

Gives requirements for the realization of product or service, including planning, customer relatedprocesses, design, purchasing and process control

Section 8: Measurement, Analysis and Improv.Gives requirements on monitoring processes and improving those processes

Continual Improvement of the QMS

Management Responsibility

Measurement, Analysis and

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Resource Management

Brief of ISO 9001:2008 Requirements (Contd.):

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Product Realization

Analysis and Improvement

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Product

Management

OutputInput

Value-adding activitiesInformation flowValue-adding activities

MANAGEMENT is MORE …

• Committed

• Determined

• Responsive

Benefits of QMS Compliance:

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• Customer Focused

• Objective Driven

• Unbiased

• Quality Conscious

• Environment Conscious

PEOPLE are MORE …

• Responsive

• Authorized

• Organized

• Competent

Benefits of QMS Compliance (contd.):

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• Competent

• Motivated & Self Disciplined

• Customer Satisfaction Conscious

• Quality Conscious

• Environment Conscious

DOCUMENTS are …

• Standardized

• Relevant

• User Friendly


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• Controlled

• Easily Available

• Continuously Upgraded

• Protected

PROCESSES are MORE…

• Efficient/ Productive

• Consistent

• Controlled

• Measurable


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• Measurable

• Traceable

• Transparent

• Continuously Improved

OBJECTIVES are …

• Understood

• Documented

• SMART

Evaluated


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• Evaluated

• Consistent

• Continually Improved

CUSTOMERS …

• Less Complaints

• Satisfied/ Delighted

• Recommend you (Free Marketing)

• Repeat Business


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• Repeat Business

• Less Inspection

Roadmap to Certification:

Gap Analysis

ISO Awareness Training Program

Management System Documentation

Quality & Environmental Policy

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Quality & Environmental Policy

Quality & Environmental Objectives

Mandatory Procedures

Roadmap to Certification (contd.):

Departmental & Technical Procedures

Integrated Management System Manual

Document Release

Management System Implementation

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Management System Implementation

Internal Auditor Training

Internal Auditing

Roadmap to Certification (contd.):

Management Review

Certification Body Finalization

Stage 1 Audit by Certification Body


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Certificate Awarded

• Control of Documents

• Control of Records

• Monitoring & Measurement of Objectives

• Internal Auditing

New Activities After Certification:

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• Internal Auditing

• Corrective/ Preventive Actions

• Management Review

• Surveillance Auditing

Conclusion:

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Any Query?

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For any professional services, you can contact me.

Email: [email protected]