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© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
ISO 9001:2015 & ISO 14001:2015 -New Changes & Challenges
PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
At the end of the class, please fill the training feedback form! (Yellow paper in your notebook)
Return the feedback form at the reception!
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Learning Outcomes
• At the end of this session, you will able to understand:• Quality Management Principles• Brief on ISO 9001:2015• Brief on ISO 14001:2015• Life Cycle Analysis• Context of Organisation• Interested parties Analysis• Needs and expectation of Interested parties• Changes and Challenges• Q/A
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
7 Quality management principles
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Customer focus
•Organization depends on customers •Understand current & future customer needs.
•Meet / exceed customer expectations
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Leadership
•Leaders establish purpose & direction of the organization
•Leaders should create & maintain environment to achieve organization’s objectives
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Engagement of people
• People of all levels are essence of an organization
• Their full involvement is for organization’s benefit
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Process approach
Desired results are achieved more efficiently when activities and resources are managed as
process
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Improvements
Improvement of the organization’s overall performance should be a permanent objective
of the organization
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PDCA Cycle
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Process approach –continual improvements of process
PDCA Cycle
Processes in terms
Of Added Value
DO
Continual improvements
of Processes based on
objective measurements
ACTION
Measure results of process
Performance and effectiveness
- Objective Measurements
CHECK
Understandings &
meeting requirements
PLAN
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Evident based decision making
Effective decisions are based on the analysis of data and information
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Relationships management
• An organization & its suppliers are interdependent
• Relationship enhances the ability of both to create value
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What are the changes in ISO 9001:2015 & ISO 14001:2015 ?
• new concepts are considered - more risk based thinking
• a new common ISO format has been developed for use across
all Management System Standards
• a significant re-ordering of the key clauses.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
High Level Structure
• the new standard adopts the high-level structure and terminology of Annex
SL (used for the development of all new ISO standards)
• High Level Structure - identical core text and common terms and core
definitions for use in all Management System Standards:
– purpose - enhance the consistency and alignment of different
management system standards
– organisations that integrate multiple standards (eg QMS, EMS, OHS) will
see the most benefit
– uses simplified language and writing styles to aid understanding and
consistent interpretations of requirements.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Common structure for MSSIntroduction
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organisation
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance evaluation
10. Improvement.
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Clause structure (4-6)
4. Context of the organisation– Understanding the organisation and its context
– Understanding the needs and expectations of interested parties
– Determining the scope of the XXX management system
– XXX management system
5. Leadership– Leadership and commitment
– Policy
– Organisational roles, responsibilities and authorities
6. Planning– Actions to address risks and opportunities
– Objectives and plans to achieve them.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Clause structure (7-10)
7. Support▫ Resources▫ Competence▫ Awareness▫ Communication▫ Documented information
8. Operation▫ Operational planning and control
9. Performance evaluation▫ Monitoring, measurement, analysis and evaluation▫ Internal audit▫ Management review
10. Improvement▫ Nonconformity and corrective action▫ Continual improvement.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Context of organisation
4. Context of the organisation
– Understanding the organisation and its context
– Understanding the needs and expectations of interested parties
– Determining the scope of the XXX management system
– XXX management system
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Clause 4.1 Determine what the relevant external and internal issues are for your organization, and that are relevant to its strategic direction
4 Context of organization
4.1 Understanding context
4.2 Interested parties
4.3 Scope
4.4QMS
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Clause 4.2Identify the relevant interested parties and their relevant requirements
4 Context of organization
4.1 Understanding context
4.2 Interested parties
4.3 Scope
4.4QMS/EMS
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Interested parties
Organizations are required to understand the needs and expectations of interested parties.
It is a mandatory requirement of the management systems standards.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Interested parties
Stakeholders are referred to synonymously as interested
parties by ISO management systems standards – ISO 9000
states their importance clearly:
“Organizations attract, capture and retain the support of the
relevant interested parties they depend upon for their
success.”
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Step 1 identify relevant interested parties.
Use the examples from the ISO management systems
standards,
Create a table with a column for interested parties, add
columns for needs and expectations, power/interest and
objectives.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Step 2 determine their needs and expectations.
Use different research methods as necessary to
confirm your knowledge of each group or significant
stakeholder.
Summarize the findings and add them to the relevant
column in your table of interested parties.
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Step 3 rank them in terms of power and interest:
Consider their strength of interest and level of
influence over your decisions and actions. Plot them
in the power/interest matrix to determine their
rank.
Add the rank to the relevant column in your table of
interested parties..
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Keep Satisfied
Manage Closely
MonitorKeep
Informed
Power v/s Interest
Power : how much power or influence do they have over your decisions and activities? This
could be interpreted as their significance or risk.
Interest : how much interest do they have in your decisions and activities? This could be
interpreted as the strength of their relevance.
POWER
INTEREST
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
Step 4 set objectives and priorities.
Define what results are necessary to deliver to those
relevant interested parties to reduce the risk that their
needs and expectations are not met.
Set smart objectives wherever possible and document
them in the table of interested parties.
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INTERESTED PARTY
CUSTOMERS
EMPLOYEES
NEEDS AND EXPECTATION
QUALITY PRODUCTS
SAFE ENVIRONMENT
PI RANK
KEEP SATISFIED
KEEP SATISFIED
OBJECTIVES
ACHIEVE EXPECTED SALES
ACHIEVE EXPECTED ZERO IMPACT ON ENVIRONMENT
PRIORITY
HIGH
HIGH
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Clause 4.3 and 4.4
The requirement for the scope is now better defined, must be documented and consider:
external and internal issues
requirements of relevant interested parties
the products and services covered (must also be stated in scope)
allowing applicability of specific requirements
justification for any case where a requirement cannot be applied (exclusion)
4 Context of organization
4.1 Understanding context
4.2 Interested parties
4.3 Scope
4.4QMS
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Section 3 – Terms and Definitions
• environmental aspect – element of an organisation’s activities,
products or services that interacts or can interact with the
environment – the activity
• environmental impact – change to the environment (adverse
or beneficial), wholly or partly resulting from the organisation’s
environmental aspects – potential change or harm.
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Some more terms
• environmental performance – performance related to the
management of environmental aspects
• life cycle – consecutive and interlinked stages of a product (or
service) system, from raw material acquisition or generation from
natural resources to final disposal.
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New Additions
• Understanding the organization Context (4.1)
• Understanding needs & expectations of interested parties(4.2)
• Risk based thinking & Approach (6.1)
• Organizational Knowledge (7.1.6)
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Risk Based Thinking – Which might influence the MSS Performance“Risks & Opportunities” to be considered prior to design of Context,
Products, Services, Processes, Projects, Scope and Changes
Risks : Violations, Penalties/Notices, No customers, Delays, Customer dissatisfaction, Customer Complaints, Rejections, Reworks, Product re-call, Bad reputation in the market, Incompetence, High Staff Turnover, Cost of Quality failures, etc.
Opportunities : New Customers, New Markets, New Products / Services, New Scope, Customer Goodwill, Staff Goodwill, Employee Participation, Innovation & Creativity, Organizational Competence, Business Excellence, etc.
E.g. HR Planning , Operation Planning (Technology), Improvements & Suggestions
New Requirements-Changes in Approach ISO 9001:2015
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Changes and Challenges: ISO 14001:2015
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Upcoming Training Schedule for Lead Auditor Courses
ISO 9001:2015• Batch Start Date: 5TH MAY,2017• Batch End Date: 2ND JUNE,2017• Frequency: Every Friday• Timing: 8 am onwards
Product ManagersMr [email protected] – 1261084Mr. [email protected] - 1036364
ISO 14001:2015
• Batch Start Date: 13TH MAY,2015
• Batch End Date: 10TH JUNE,2017
• Frequency: Every Saturday
• Timing: 2 pm onwards
© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD
END OF THE SESSIONPlease return the feedback form at the reception!