ISO Implementation plan and steps:

1. Define the Quality Objectives, Quality Policy and Quality Manual.2. Define the departments in an organization3. Define the extent of interdependence in the organization4. Define business process specific to the organizations5. Define the interdependency of the departments6. Define the records maintained across the departments7. Define the documentation process for

a. Communication of informationb. Evidence of conformity c. Knowledge sharing

8. Define the internal auditing process, auditing schedule and documentation9. Define the improvement process and documentation to enhance the improvement of the

QMS.

Departments in Iteanz Technologies India Pvt Ltd

Operations Human Resources Finance & Administration Marketing

Mission:

•Provide innovative enterprise solutions that simplify, contribute and synchronize the operations to maximize the intended result.

Vision:

•To help organizations achieve their business objectives and maximize profits with our focused software consultation, solutions, and services designed by a motivated, committed multitalented team.

Quality Objective

With our ERP solutions we are committed to meeting Customer expectations and achieving customer satisfaction by enhancing the business process of our clients across business areas of our clients.

Quality policy

We have set the following measurable quality objectives to achieve total customer satisfaction.

a. Objective: Meeting internal and external customer expectations on time every timeIndicator:

b. Objective : Providing compelling solutions to ensure our clients successIndicator:

c. Objective: Continuously updating our business and technical competence.Indicator:

d. Objective: Enhancing the expertise of our people by periodic training and support. Indicator:

e. Objective: Ensuring Internal and External communication of information and records.Indicator:f. Objective: Continuously monitoring and reviewing expertise.Indicator:

g. Objective: Ensuring customer involvement and receiving feedback for corrective measures.Indicator:

h. Meeting statutory and Regulatory requirements.Indicator:

Documented procedures: − ISO 9001:2008 specifically requires the organization to have “documented procedures” for the following six activities: 4.2.3 Control of documents 4.2.4 Control of records 8.2.2 Internal audit 8.3 Control of nonconforming product 8.5.2 Corrective action 8.5.3 Preventive action − These documented procedures have to be controlled in accordance with the requirements of clause 4.2.3

Documents needed by the organization to ensure the effective planning, operation and control of its processes: − In order for an organization to demonstrate the effective implementation of its QMS, it may be necessary to develop documents other than documented procedures. However, the only documents specifically mentioned in ISO 9001:2008 are: Quality policy (clause 4.2.1.a) Quality objectives (clause 4.2.1.a)

Quality manual (clause 4.2.1.b)

− There are several requirements of ISO 9001:2008 where an organization could add value to its QMS and demonstrate conformity by the preparation of other documents, even though the standard does not specifically require them. Examples may include: Process maps, process flow charts and/or process descriptions Organization charts Specifications Work and/or test instructions Documents containing internal communications Production schedules Approved supplier lists Test and inspection plans Quality plans − All such documents have to be controlled in accordance with the requirements of clause 4.2.3 and/or 4.2.4, as applicable

e) Records: − Examples of records specifically required by ISO 9001:2008 are presented in Annex B.

Organizations are free to develop other records that may be needed to demonstrate conformity of their processes, products and quality management system. − Requirements for the control of records are different from those for other documents, and all records have to be controlled according to those of clause 4.2.4 of ISO 9001:2008.