ISO 9001:2008 for the Construction Industry

What we’re going to cover

• ISO 9001:2008 QMS• ISO 14001:2004 EMS• OHSAS 18001:2007 OH&SMS• Why management standards are good for

business• How to implement them• Costs and timescales

Business outlook for UK construction

• 24,000 construction companies in the UK• Domestic construction is weak• Public sector budget cuts• Large contractors squeezing subcontractors• Large contractors bidding for smaller

projects• Downward pressure on pricing• Rising costs

How can formal management systems help?

• Achieve significant cost savings• Minimise your business risks• Increase your customer base & sales• Improved your staff performance & morale• Better relations with third parties

Business benefits of ISO 9001

• RICS survey 2007– 90% reported cost savings– 80% found it good for measuring & improving

performance– Other confirmed benefits

• Project time• Building quality• Competitive advantage• Operational control

Business benefits of ISO9001

• PDS (18 employees)– Certification gave access to new markets

across the UK & Europe– 30% increase in sales– Substantially reduce manufacturing waste &

stock losses– Improved production output– Improved delivery lead time and reliability

Intentions behind ISO 9001:2008

Intentions behind ISO9001:2008

• Satisfied customer• Leadership• Planning (6Ps)• Competent & motivated employees• Reliable suppliers & contractors• Efficient production & delivery• Learn & improve

What does ISO9001 expect you to do?

• Develop and communicate a clear vision• Put a robust management organisation in place• Be clear about what you are going to deliver• Design your product right• Provide adequate resources• Have contingency plans• Built your project right (first time)• Review your experiences and improve your

processes

How does this relate to a business?

Customer Order in Sales quotation Design & cost

Work instructions

Supplier approval & purchasing

Inspection & approval

Rework

Stores

Construction

Control of contractors

Invoic ingAssemble & train team

Reviewproject

Improvementplans

How does this relate to a business?

Customer Order in Sales quotation Design & cost

Work instructions

Supplier approval & purchasing

Inspection & approval

Rework

Stores

Construction

Control of contractors

Invoic ingAssemble & train team

Reviewproject

Improvementplans

PLAN

DO

CHECK

ACT

Documents, procedures & records

• Strategic documents• Procedures• Records

Strategic documents

• Policy• Objectives• Quality Manual

– Scope of the management system– The parts of the management system– How it all fits together

Procedures

• How to prevent mistakes (Preventive Action)• How to respond to mistakes (Corrective

Action)• How to deal with product that doesn’t meet

the specification (Control of non-conforming product)

• Control of documents• Control of records• Internal audit of the management system

Records

• Design process• Competence• Control of customer property• Production process• Measurement & monitoring• Problem prevention & resolution• Product acceptance & hand-over• Checks & balances on the management

system

Making it happen

• Management Representative• Map business process• Policy, Objectives, targets & Quality Manual• Define roles & responsibilities• Gap analysis• Implement clauses of the standard• Awareness & training• Internal auditing• Management Review• Appoint external assessor• Certification audits

Cost & timescale

• Typical schedule is 6 months to implement and 3 months to settle down, before certification, but can be shorter.

• Cost for implementation by contractor depends on the size & complexity of the business & how much you do yourself.

• Certification• Continuing certification

ISO 14001 & OHSAS 18001 for the construction industry

Business benefits of environmental management systems

• Achieve significant cost savings• Minimise your business risks• Increase your customer base & sales• Improved your staff performance & morale• Better relations with third parties

Intentions behind ISO 14001

• Compliance with legal & other requirements• Prevention of pollution

– Risk assessment– Leadership– Planning– Competent & motivated employees– Reliable suppliers & contractors– Control of processes and activities– Learn & improve

What does ISO 14001 expect you to do?

• Develop and communicate a clear vision for environmental management

• Put a robust management organisation in place• Provide adequate resources• Review your experiences and improve your processes• Understand how your business interacts with the

environment and the effect that you have on it.• Minimise your significant impacts• Keep abreast of environmental requirements and comply

with them• Have an effective response to emergency situations

Strategic documents

• Policy• Objectives, targets & programmes• Scope of the management system• The parts of the management system• How it all fits together• Management structure & accountability

Procedures• Identification & review of Environmental Aspects & significant impacts• Identification & review of legal & other requirements• Evaluation of compliance to legal & other requirements• Environmental awareness of employees, suppliers & contractors• Communication (if the organisation has decided to communicate its

significant environmental impacts, this should be included).• Document approval & control• Operational controls• Control of the environmental impacts of goods & services purchased• Identification of potential emergency situations and response• Monitoring & measurement• Control of records• Non-conformance, preventive & corrective action• Audit

Records

• Competence• Measurement & monitoring• Problem prevention & resolution• Checks & balances on the management system• Review & significance of environmental aspects• Review & compliance with environmental

requirements• Environmental accidents or incidents and

follow-up

Business benefits of safety management systems

• Achieve significant cost savings• Minimise your business risks• Increase your customer base & sales• Improve your staff performance & morale• Lighter touch from regulators

Intentions behind OHSAS 18001

• Compliance with legal & other requirements• Prevention of ill health & accidents

– Risk identification, assessment & control– Apply hierarchy of controls– Consultation with employees & others– Leadership– Planning– Competent & motivated employees– Reliable suppliers & contractors– Control of processes and activities– Continuous improvement

What does OHSAS 18001 expect you to do?

• Develop and communicate a clear vision for H&S• Put a robust management organisation in place• Review your experiences and improve your processes• Understand the hazards associated with your business

activities and the riks they pose to employees & others.• Minimise your risks to prevent injury & ill health• Consult with employees & others of H&S issues that

may affect them• Keep abreast of H&S requirements and comply with

them• Have an effective response to emergency situations

Strategic documents

• Policy• Objectives, target & programmes• Scope of the management system• The parts of the management system• How it all fits together• Management structure & accountability

Procedures• Identification & review of hazards, risk assessment & control measures• Identification & review of legal & other requirements• Evaluation of compliance to legal & other requirements• Safety awareness of employees, suppliers & contractors• Communication & consultation with employees & others.• Participation & consultation• Document approval & control• Operational controls• Identification of potential emergency situations and response• Incident investigation• Monitoring & measurement• Control of records• Non-conformance, preventive & corrective action• Audit

Records

• Competence• Measurement & monitoring (measureable &

subjective)• Problem prevention & resolution• Checks & balances on the management

system• Review & hazards & assessment of risks• Review & compliance with H&S requirements• H&S accidents or incidents and follow-up

Single Business Management System

• Policy(s)• Scope, components & interactions• Management roles, responsibilities & authorities• Legal & other requirements• Objectives, targets & programmes• Business risk assessment• Business Continuity Plan• Competence, training & awareness• Document control• Internal audit• Management Review

Single BMS

• Operational procedures combine elements of environmental & H&S management.

• Operational procedures include elements of emergency planning

Services to construction

Services to construction

• Practical application of health & safety, quality & environmental management

• ISO 9001, ISO 14001, OHSAS 18001• Environmental & safety risk assessment• Permit to work schemes and safe systems

of work• Support for the bid process

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“We free you get on with your business”

Our capabilities range from practical application of quality, environmental & safety management, to fully certified “ISO” systems.

Contact Richard Shearwood-Porter

01934 610168 / 07909 528942info@theHSQEdepartment.comwww.theHSQEdepartment.com