ISS New ZealandProviding The Power of the Human Touch

Investing in New Zealand

Empowered Employees

ISS directly employs and empowers our people to be flexible to customer requirements. We train them to understand their customer’s facility, and more importantly, their customer’s vision and how their role supports it. We call this delivering with the ‘Power of the Human Touch’.

Our employees are engaged and passionate to deliver great services, and will go the extra mile to provide memorable experiences. In fact, our unique ‘Service with a Human Touch’ training program, currently being rolled out in New Zealand, teaches them exactly that.

ISS currently holds a primary rating for the ACC Accredited Employer Program. This program allows companies that comply with strict Health and Safety standards to manage their own work injury claims. Health and Safety is a major priority for us, and this rating shows our progress, and the importance placed on it by our business.

Satisfied Customers

We have strong relationships with a number of significant clients in New Zealand across a diverse range of sectors including health, government, commercial and education. Some of these clients are shown on the map on the backpage of this brochure and profiled on the next page.

We are active members of industry associations, and our services underpin a number of New Zealand institutions, in fact you are never far from one of our team members.

What differentiates ISS is how we integrate self-delivered services and utilise technology and innovation to improve how we work. We have market leading FM systems for managing work orders and requests, along with mobile technology to offer real time reporting. This ensures you are in complete control of the service and the quality of what we deliver, which is imperative for managing the relationship.

ISS has a strong presence in New Zealand and has been providing facility services nationally since 2005. We have 1,500 employees across the North and South Island, supporting contracts in both metropolitan and regional locations. Our head office is located in Auckland, and we have regional offices in Hamilton, Palmerston North, Wellington, Nelson and Christchurch. This means we have management and administration support locally for our operations teams.

Sylvia Park Shopping Centre, Auckland West Coast District Health Board, Greymouth

ISS has provided cleaning services to Sylvia Park for the last 10 years. It is New Zealand’s largest shopping centre, with over 70,000 sqm of retail space.

ISS cleans all of the public areas, which includes:

• Floor cleaning, polishing and strip and seal services

• Hygiene and washroom services

• Window cleaning, including all glass barriers and handrails

• Sweeping and rubbish clearing for all car parks

• Responsibility for maintaining all light globes

• Cleaning and drainage of all ponds and water features surrounding the complex.

The small team is managed by a dedicated site manager, who is hands on and carries out audits on a daily basis to ensure quality. The scheduled cleaning service is carried out early in the morning, before the centre opens. A reactive team are on hand all day, assigned to each wing, to ensure a speedy response to incidents whilst minimising disruption to the centre.

ISS won a BSCNZ Clean Sweep Award in 2014 for the Centre, which was based on a number of criteria including health and safety, cleaning standards, innovation, communication, client relationships and satisfaction, and staff management.

The West Coast District Health Board is the health authority for the West Coast region, providing and funding public hospital and health services for a population of over 33,000.

Based in Greymouth, WCDHB’s main facility is Grey Base Hospital. ISS provide services to Grey Base as well as Reefton Hospital, Buller Hospital and Kynnersly Home including:

• Cleaning services to all areas including theatres, wards, labs and clinicial services

• Orderly

• Grounds maintenance

• Security.

ISS has worked in close partnership with WCDHB, providing a highly trained and engaged workforce that forms part of the hospitals’ team.

Our systems and procedures are focused on achieving continuous improvement, which is evidenced by the successful renegotiation of contract extensions for all our major DHB contracts since 2005.

ISS delivers a quality and flexible service, with emphasis on understanding the ‘patient experience’ and helping WCDHB achieve their goal of being New Zealand’s Centre of Excellence for rural health services.

Te Papa National Museum, Wellington Foreign Commonwealth Office, Wellington

ISS provides cleaning services to the national museum, which has over 36,000 sqm of public floor space and regularly changing exhibition areas. Services include cleaning of:

• All the public areas of the museum

• Floors in the retail and cafe areas - including strip and seal

• Agreed areas of the display cases

• Windows

• The on-site childcare centre

• The water features around the building inside and out.

The majority of the service is delivered prior to the museum opening each morning, though there is a day hostess team on hand for reactive cleaning and monitoring of the washrooms and high traffic areas.

The team work closely with the exhibitions manager and provide additional support during the set up and break down of the temporary exhibitions. They also arrange high cleaning of specific exhibits, fitting in with the maintenance crew as required.

Since starting the contract in 2008, ISS has dramatically decreased the use of harsh chemicals on site and utilised microfibre, to also reduce water usage, in line with the sustainability ethos of the museum.

ISS was awarded the contract for Facility Management Services to the British Foreign and Commonwealth Office (FCO) in October 2010. The contract covers 14 countries, including NZ.

The portfolio includes office buildings, residences and the High Commissioners homes. We employ a dedicated Facility Manager and supporting team in Wellington to deliver services including:

• Estate Management Services

• Procurement and Supply Chain Management

• Cleaning

• Pest Control

• Reception Services

• Technical Support

• Grounds Maintenance

• Security Guarding and Patrols

• Financial Management

• Regional Help Desk.

ISS also manage all projects works, rectification and refurbishments of the buildings, in compliance with local laws. This provides a consistent approach and information for reporting across the Asia Pacific region.

ISS was the proud recipient of Frost & Sullivan’s New Zealand ‘Facilities Management Company of the Year’ Award for 2014 and 2015 The Asia Pacific Frost & Sullivan New Zealand Excellence Awards are an acknowledgement of companies that excel in their business segments, and are noted for their efforts to improve the industry as a whole.

Sylvia Park Shopping Centre, Auckland West Coast District Health Board, Greymouth

ISS has provided cleaning services to Sylvia Park for the last 10 years. It is New Zealand’s largest shopping centre, with over 70,000 sqm of retail space.

ISS cleans all of the public areas, which includes:

• Floor cleaning, polishing and strip and seal services

• Hygiene and washroom services

• Window cleaning, including all glass barriers and handrails

• Sweeping and rubbish clearing for all car parks

• Responsibility for maintaining all light globes

• Cleaning and drainage of all ponds and water features surrounding the complex.

The small team is managed by a dedicated site manager, who is hands on and carries out audits on a daily basis to ensure quality. The scheduled cleaning service is carried out early in the morning, before the centre opens. A reactive team are on hand all day, assigned to each wing, to ensure a speedy response to incidents whilst minimising disruption to the centre.

ISS won a BSCNZ Clean Sweep Award in 2014 for the Centre, which was based on a number of criteria including health and safety, cleaning standards, innovation, communication, client relationships and satisfaction, and staff management.

The West Coast District Health Board is the health authority for the West Coast region, providing and funding public hospital and health services for a population of over 33,000.

Based in Greymouth, WCDHB’s main facility is Grey Base Hospital. ISS provide services to Grey Base as well as Reefton Hospital, Buller Hospital and Kynnersly Home including:

• Cleaning services to all areas including theatres, wards, labs and clinicial services

• Orderly

• Grounds maintenance

• Security.

ISS has worked in close partnership with WCDHB, providing a highly trained and engaged workforce that forms part of the hospitals’ team.

Our systems and procedures are focused on achieving continuous improvement, which is evidenced by the successful renegotiation of contract extensions for all our major DHB contracts since 2005.

ISS delivers a quality and flexible service, with emphasis on understanding the ‘patient experience’ and helping WCDHB achieve their goal of being New Zealand’s Centre of Excellence for rural health services.

Te Papa National Museum, Wellington Foreign Commonwealth Office, Wellington

ISS provides cleaning services to the national museum, which has over 36,000 sqm of public floor space and regularly changing exhibition areas. Services include cleaning of:

• All the public areas of the museum

• Floors in the retail and cafe areas - including strip and seal

• Agreed areas of the display cases

• Windows

• The on-site childcare centre

• The water features around the building inside and out.

The majority of the service is delivered prior to the museum opening each morning, though there is a day hostess team on hand for reactive cleaning and monitoring of the washrooms and high traffic areas.

The team work closely with the exhibitions manager and provide additional support during the set up and break down of the temporary exhibitions. They also arrange high cleaning of specific exhibits, fitting in with the maintenance crew as required.

Since starting the contract in 2008, ISS has dramatically decreased the use of harsh chemicals on site and utilised microfibre, to also reduce water usage, in line with the sustainability ethos of the museum.

ISS was awarded the contract for Facility Management Services to the British Foreign and Commonwealth Office (FCO) in October 2010. The contract covers 14 countries, including NZ.

The portfolio includes office buildings, residences and the High Commissioners homes. We employ a dedicated Facility Manager and supporting team in Wellington to deliver services including:

• Estate Management Services

• Procurement and Supply Chain Management

• Cleaning

• Pest Control

• Reception Services

• Technical Support

• Grounds Maintenance

• Security Guarding and Patrols

• Financial Management

• Regional Help Desk.

ISS also manage all projects works, rectification and refurbishments of the buildings, in compliance with local laws. This provides a consistent approach and information for reporting across the Asia Pacific region.

Wellington

Greymouth

Queenstown

Invercargill

Palmerston North

Christchurch

Napier

Nelson

New Plymouth

Hamilton

Dunedin

Wangarui

Dunedin City AirportOtago Settlers MuseumDunedin Venues

Southern District Health Board

Auckland

Sylvia Park Shopping CentreMinistry of Business, Innovation & EmploymentAuckland CouncilChristian Healthcare TrustOrewa CollegeWest�eld Shopping CentreAlbany St LukesWest City

Waikato District Health BoardWaikato StadiumClaudelandsThe Base Shopping Centre

West Coast District Health Board

Whangaparaoa Plaza

Nelson Marlborough Institute of TechnologyMartha Vineyards

Forte HealthHornby High SchoolTegal Ltd

Palmerston North IntermediateFonterra Brands (NZ) LtdPalmerston North AirportThe PlazaCrest Hospital

Te Papa Tongarewa MuseumWellington City CouncilMinistry of Social DevelopmentForeign Commonwealth Of�ceWestpac StadiumWeltec

Cambridge High School

Devon Intermediate Napier BoysHigh School

Trafalgar Mall

We are proud to be a part of the New Zealand economy, employing local people and working with unique customers to devise bespoke solutions which enhance their environments.

Some of these high profile customers are illustrated below.

We also have National contracts with customers including BP, BOC and HP.

ISS New Zealand Head Office Cnr Carbine Road and Arthur Brown Place, Mt WellingtonTel: +64 9 573 4500Web: www.nz.issworld.com

ISS in New Zealand