ISSIP BOD Meeting 4th Quarter, FY 2014 January 09, 2015 · - CTO -Evangelist New Frontiers Development and Engineering, formerly CTO of Cisco Services - Leadership roles in a number

1 2015 ISSIP and/or its affiliates. All rights reserved.

ISSIP BOD Meeting

4th Quarter, FY 2014

January 09, 2015

http://www.issip.org/2401-2/ Twitter Hashtag: #ISSIP

2015 ISSIP and/or its affiliates. All rights reserved. 2

ISSIP

Meeting Agenda Thank you ISSIP 2014 President, Welcome ISSIP 2015 Leadership, Jim Spohrer, Director,

IBM

Welcome San Jose State University – Jeff Welser, ISSIP President 2015, VP IBM

ISSIP Ideal State, Yassi Moghaddam, Executive Director, ISSIP

ISSIP Events: Haluk Demirkan, Professor U. of Washington, ISSIP BOD, Chair of Conferences Committee

SIGs and Community of Interest Updates:

Cognitive Systems Institute: Dianne Fodell, IBM Program Director

Education & Research: Jim Spohrer & Haluk Demirkan, SIG Co-Chair(s)

IoT/IoE SIG,: Ammar Rayes, ISSIP Founding President, Distinguished Eng., Cisco

Servcie Innovation & Futures SIG: Heather Yurko, Senior Manager, Cisco, SIG Chair

SDN SIG: Casimer DeCusatis, Professor, Marist University, IBM, SIG Chair

User Experience: Nick Frank, SIG Member, Frank-Partners

ISSIP Open Innovation Coaching Program, Yassi Moghaddam

Operations Update: Yassi Moghaddam

Open Discussion: Ask of the Board


ISSIP

Honoring 2014 ISSIP President q  Charlie Bess, ISSIP President, Jan 1, 2014-

Dec 31, 2014

q  CTO, HP Enterprise

q  ISSIP Past President, effective Jan 1, 2015

q  Chair of the Nominations and Awards Committee

Under Charlie’s presidency…

Individual Membership grew > 50% to 675 representing > dozen of major companies> 150 universities, > 40 countries

q  Institutional membership grew to 7 institutions

q  Several Co-sponsored conferences events and workshops

q  Ambassadors grew to 33

q  Two ISSIP Fellow awards


ISSIP

Welcome! q  Jeff Welser, ISSIP President (Jan 1, 2015-Dec 31,

2015) -  ISSIP VP, 2014 - Vice President and Lab Director, IBM Research –

Almaden - IEEE Fellow, ISSIP Ambassador to IEEE Technology

Management Council, Electronic Device Society - BSEE, MSEE, and PHD, Stanford University

q Monique Morrow, ISSIP Vice President (Jan 1, 2015-Dec 31, 2015) -  CTO -Evangelist New Frontiers Development and

Engineering, formerly CTO of Cisco Services -  Leadership roles in a number of standard bodies

including ITU, IETF and professional associations including IEEE and TM Forum

- MBA, City University, Zurich, Switzerland. M.S. Telecommunications Management, Golden Gate University, San Francisco, California.


Welcome San Jose State University! q ISSIP Academic Institution Member!

q Many thanks to: - Professor Stephen Kwan, Associate Dean,

and Lucas Professor of Service Science, San Jose State University

- Professor Lou Freund, Director of the Graduate Program in Human Factors and Ergonomics, Professor Department of Industrial & Systems Engineering, San Jose State University


ISSIP Ideal State q Goals: draw a vision of ISSIP when it is mature and hugely successful. It may take

5, 10, or 15 years to reach. - Define what would it take to get there. -  Identify programs that co-creates the most value for members long term and short term,

considering constraints. - Capture in a living document - Get feedback from ISSIP Community, and adjust - Plan to support and promote programs as identified the Ideal State document.

q How we did it… - Identified personas for whom we co-create value: Industry Execs/Seasoned

Professionals, Young Professionals, Professors, Researchers, Government Representative, Ambassador, Student

- Developed a value map for each persona based on their level of contribution to ISSIP

What Emerged: Total Number of Programs in ISSIP today: 28 Which one of these does ISSIP leadership nurture and grow to co-create

most value for ISSIP members in the short term, and in the long term?


ISSIP Ideal State - Continued

q High-value programs emerged after the first pass: 1.  Members recognitions and awards 2.  Influencing Standards 3.  Promoting and grow industry oriented SIGs 4.  Publication of industry oriented ISSIP Reports and White Papers 5.  Professional Symposia and Events 6.  ISSIP Featured Speaker Series 7.  Service Oriented Industry Workshop 8.  Collaboration with other Professional or Research Organizations 9.  Promoting ISSIP externally (press releases) 10.  Publishing books, industry and academic journals.

We need the BOD and Members feedback – A Survey Coming Soon….


ISSIP

ISSIP Events & Conference Activities (Took Place Since 10/03/2014) q ISSIP @ HICSS 2015 -  ISSIP Symposium, ~ 25 registered, outcome: draft of a

white paper. -  Minitrack “Smart Service Systems: Analytics, Cognition &

Innovation” -  Minitrack “Service Science” -  10 new additional ISSIP members

q ISSIP @ Service Science Workshop IBM Almaden

q NSF Workshop at MIT

q ISSIP@INFORMS: The Institute for Operations Research and the Management Sciences (San Francisco, Nov 2014): [Ralph Badinelli, Informs Service Science Business Meeting, ISSIP Sponsored Best Paper Awards


ISSIP

ISSIP Conferences and Events Activities

q Being planned for 2015: - ISSIP at 3rd ICServ, Society of Serviciology,

San Jose, CA, July 7-9, 2015.

- ISSIP at 24th Annual Frontiers In Service, July 2015, San Jose, CA, July 9-12

- 6th International Conference on The Human Side of Service Engineering, Las Vegas, NV, July 26-30, 2015.

- Industry Symposium being scheduled for July 2015

- ISSIP-NEMODE at UK- House of Commons (Date Spring 2015 TBD), "the future of ICT and digital strategy"

ICServ2015

2015 Frontiers in Service


ISSIP

Cognitive System Institute Speaker Series A New Community of Interest

q Launched Nov 2014

q Mission: To augment and scale human expertise

q Chair: Dianne Fodell, Program Director, Global Universities Program, IBM

q Weekly speaker series, Thursday 10:30-11:00 am EST, 5 calls completed, http://cognitive-science.info/community/weekly-update/, LinkedIn Group: https://www.linkedin.com/groups/Cognitive-Systems-Institute-6729452?home=&gid=6729452&trk=anet_ug_hm&goback=.mid_I1033022133*417_*1_*1_*1

q Call for Volunteers – Sign up or line up Cognitive Computing Speakers, join and participate in LinkedIn Group


ISSIP

Members

ISSIP SIG Education & Research Update

Activities / Communication

ISSIP Newsletter article

Weekly SIG Call (Wed. 7:30am PST)

Presentations at Informs Conf. & IBM Service Science Symposium

@ISSIP

Page on the ISSIP Global Website

2015 Goals and Objectives • At least one paper on issip.org • 2 sessions @ ISSIP sponsored conferences

Knowledge Dissemination • Setup a social system (growth the usage of Linkedin Group & twitter) • Publish presentations Growth • Focus on Scholars and Practitioners • Students

Interconnect • Other SIGS & Chapters

Short term: • Next call (Jan 14th)

Next Steps Launched

Oct 2012

100 members e.g. IBM, Cisco, HP, Salesforce, Mayo Clinic, Tata, DELL, VTT, EAB, Mac, FranklinCovey, Virginia Tech Univ, Reduceor, University of Washington, UC Berkeley, Harvard Univ, San Jose State Univ., Hult Int. School, The University of Melbourne, The University of New Hampshire, Linnaeus University, Zurich University, University of Calabria, University of Technology, Tel Aviv University, Tokyo Institute of Technology, Univ. of Toronto, and many others)

Achievements

Source: Haluk Demirkan, Jim Spohrer

71 evangelist presentations

open data sets – 80+

We like to make time slots available to any COI (Communities of Interests) that are trying to form, or other ISSIP groups.


ISSIP

With Business Express Press for Applied, Concise Books/Booklets Collection Title: Service Systems and Innovations in Business and Society Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011) The primary readers are professionals, executive development, graduate programs Sale price for ISSIP Members is $5.00 for digital; $20.00 for paperback (60% discount of regular price); and also opportunities to author & publish new booklets COLLECTION http://www.issip.org/learningcenter/booksandcollections/ CALL FOR AUTHORS http://www.issip.org/page_id4114/ 7 books – completed http://www.businessexpertpress.com/taxonomy/term/61 15 books – in-progress - writing New value-added partnerships are forming (in-progress) with Informs Analytics Magazine http://www.analytics-magazine.org/ Informs ORMS Magazine http://www.orms-today.org/ormsmain.shtml A number of articles have been published & presented at academic research & professional outlets by the ISSIP members to Promote Service Innovations For Our Interconnected World.

Knowledge Co-creation & Co-dissemination Value Network


ISSIP

IoT/IoE Potential SIG q ISSIP is in process of forming IoT/IoE SIG

q Focus:

- Development of common IoT/IoE services across multiple verticals. E.g. Smart Cities/buildings, Smart Cars, Smart Energy, Health Care, Industrial Internet, Agriculture, etc. - Common Framework and Architecture: Sensors/Infrastructure,

Platform, Applications with common M-2-M APIs, statistics and Analytics

- Service Related Standards: OneM2M, ETSI, IEEE

q Ask:

- Volunteers to serve on the SIG: Send CV and area of interests

-  Commitments: bi-weekly calls, joint presentation & white pper - Contact Ammar Rayes: [email protected]


ISSIP

Members

ISSIP Services Innovation Framework SIG


Service Futures SIG merged, 1st speaker

Fortnightly Meeting (Meeting shifting to accommodate new

timezones)

Project Charter, Library Build-out

2015 Goals and Objectives • Regular speakers • Create social media presence • Knowledge dissemination through white papers, joint publications, etc. Growth •  Grow membership across services industries: education, hospitality, technology, etc. •  Prepare + plan for a 2015 Conference

Short term:

• Create LinkedIn group •  Speaker series with Education track

Next Steps Launched

March 2014

31 members • 4 Scholars • 26 Practitioners • 1 Graduate student

Inria IBM University of New South

Wales Cisco EMC HP

Karlsruhe Institute of Technology

University of CA Santa Clara Carbon-Centric Computing

Initiative PRIME

Innovation Leadership Board

Achievements

Chair: Heather Yurko (Cisco)


ISSIP

Members

ISSIP UESIG


Bi-Weekly SIG Call (Wed. 8:00 AM MST)

2015 Goals and Objectives •  Complete whitepaper and Design for SDL checklist document •  Design for SDL checklist doc for further testing on issip.org •  Submit whitepaper service conference

Interconnect •  planning for ServDes2016 •  SDIN EU training network

Short term: •  Whitepaper with a more academic focus to be completed by March •  Checklist document to be tested with other ISSIP companies •  Revisit current activities – considering expanding membership •  consider EU research bid

Next Steps Launched

November 2012

7 members • 2 Scholars Lancaster University Singapore University • 5 Practitioners Cisco Systems Inc Frank Partners Kaiser Permanente ISSIP WTInfoTech

Achievements

Chair: Daniela Sangiorgi (Lancaster University)

Service Design and Empathy Whitepaper

Service Design Case Studies & checklist draft


ISSIP

Members

ISSIP SDN SIG


Potential workshops during ITERA and OFC 2015

Monthly SIG Calls

Workshop planned during IEEE ICC (London, June 2015)

Workshop for ATMAE annual conference (St. Louis, Nov 19-22, 2014)

2014 Goals and Objectives •  extend SIG visibility, possibly by present at one of the ISSIP- sponsored conferences Growth • Promote education related to SDN and NFV services; assess impact of SDN on services knowledge base • Investigate and strengthen relationship between academia and industry • Support SDN research related to new architectures and service opportunities

Short term: • Next call (February 2014)

Next Steps Launched

April 2014

10 members • 4 Scholars • 5 Practitioners

Cisco IBM

Marist College City University of N.Y.

Purdue N.C. State

Achievements

Chair: Casimer DeCusatis (Marist College)


ISSIP

Students Open Innovation Coaching Program Update q  Goal: to promote project-based learning for students job-readiness q  Launched: May 2013

q  Total # : 49 ( 27 in 2014, 20 since last quarter) q  Participating Organizations last quarter:

- University of New Hampshire: Professor Andrzej Rucinski

- Coaches from IBM, Cyprus, Deep, ISSIP

q  Other Participating Organizations

- University of Texas Dallas: Professor Eric Wong

- SJSU: Professors Bill Devincenzi, Bahram Parineh

- Hult International Business School: Professors Jeff Saperstein, and Hunter Hastings.

- University of Calabria: Professor Eleonora Pantano

- Companies - IBM, Cisco, HP

q  Challenge: Scaling, more demand than we can currently support

q  Ask of the Board:

- Help recruit industry mentors


ISSIP

Individual Membership Update

Total: 676 Growth: 8% QoQ Average addition per Month: 12

100+ Companies, include: Salesforce, DePuy Synthes Spine, Rain Bird Corporation, DB Schenker Rail, Data Techno Park, ABeam Consulting, Total Energies, Magnet Systems, Kelly Services, Intel, United Health Group, Detecon, AT&T, ABB, Dupont, John Deere, Samsung, Venafi, Yahoo, Dell, Fujitsu, Microsoft, Amazon, Ciena, Microsoft, Dell, EMC, Tata, Xerox, Capgemini, BT, Deloitte, Deutsche Bank, SAP, PT Telecom, Waggener Edstrom, Activo Bank, Toyota, IBM, Cisco, HP, Infotech, Infoedge LLC, more Small Companies/Startups.

150+ Academic & Research Centers, include: NorthWestern, Dartmouth, Abu Dhabi University, National U. of Malaysia, Wroclaw U of Technology, Michigan State University, Linnaeus University, U. of Washington, SJSU, Virginia Tech, U. of New Hampshire, UC Berkeley, Hult, KSRI, UC Santa Cruz, UC Merced, UCLA, Santa Clara U, Harvard, MIT, Imperial,, National U of Singapore, Stanford, Purdue University, U of Salerno, U of Coimbra, U of Porto, Bentley, U of San Francisco, U of Melbourne, Tokyo Institute of Technology, Yuan Ze University, VTT, and many others

Others include: UNDP, Consortium for Service Innovation, Mayo Clinic, Global Tech Women, NSF, National Research Council of Thailand, Lumina Foundation, Madison Elementary School District, Ministry of Health, Município de Ponte de Lima, National Science and Technology Development Agency, Thailand, Open Health Systems Laboratory (OHSL), Prime, Public Agenda , Swedish Agency for Growth, The Education Advisory Board, California Health Corp, Blood Systems, and more , 40+ Countries, include: USA, United Arab Emirates, UK, Thailand, Taiwan, Switzerland, Sweden, Spain, South Africa, Singapore, Romania, Portugal, Poland, Nigeria, New Zealand, Netherlands, Mexico, Malaysia, Macedonia, Lithuania, Kuwait, Korea, Japan, Italy, Israel, Ireland, Indonesia, India, Germany, France, Finland, Egypt, Denmark, China, Chile, Canada, Brazil, Belgium, Australia

Academic/Research

Center 41% Company

50%

Not Available

9%

Percentage of Members per Organization Type


ISSIP

Institutional Members Update

Curious how your company could

join ISSIP?

Contact [email protected]

q New since last quarter: San Jose State Univesity

q New in 2014: Ciena, Data Techno Park, University of Salerno, SJSU

q  Pipeline incldues: • Philips, AT&T, Samsung, Salesforce, CA Technologies, GE,

Teradata, Lowe’s, Total Energies USA, Detecon (Deutsch Telecom), Oracle, John Deere, Dupont, EMC, Yahoo, Fujitus, NetApp, SAP, Xerox, Agilent, Citi Group, Intel, Autodesk, Northrup Grumman, Tata Consulting, Boeing, Corning, Dell, Qualcomm, Dow Chemical, Nielsen, Applied Materials, and others.

q  Asking the Board to help: - move things forward with compnaies in the pipeline.

- connect ISSIP with others companies.


ISSIP

Recognizing Members of ISSIP Executive Committee

q Charlie Bess, CTO, HP

q Haluk Demirkan, Professor, U of Washington

q Monique Morrow, CTO, Cisco

q Ammar Rayes, Distinguished Engineer, Cisco

q Jeff Welser, VP, IBM

q Jim Spohrer, Director, IBM

q Ralph Badinelli, Professor, U of Washington


ISSIP

Recognizing ISSIP Digital Design and Content Team

Alessio Guiusa, Chair of the ISSIP Digital Design Team, Manager, Amazon, driving the

development and transition to the new Website.

Saule Simontyte, ISSIP Newsletter Editor, Chair of ISSIP Content Planning Committee, Leading the program management of the new ISSIP website, while improving the quantity and quality of current site.

Antonio Padavo, Vice Chair of the ISSIP Membership Committee, and Digital design team

Mike Wang, ISSIP Digital Design and UI/UX, SAP, Senior UX/I Specialist. Continued contributions all ISSIP digital design and UI/UX efforts.

Claire Balgemann, ISSIP UI/UX Designer, UX Research Intern, HP, Contributions to the UI design

of ISSIP new website and support for content update.


ISSIP

Other Recognitions

q  Greg Oxton, Executive Director of Consortium for Service Innovation. Facilitating the ISSIP Ideal State Visioning Day, Oct 2nd, 2014.

q  Dr. Andrzej Rucinski, ISSIP Ambassador, U of New Hampshire- Leading an ISSIP grand challenge "Prescription for Poland", Establishing a T-Shape curriculum in UNH and evangelizing ISSIP globally


ISSIP

Other High Impact Volunteers q  Don Allen - UE SIG activities and White Papers q  Clara Bassano – evangelizing service innovation

in Italy q  Christoph Briedbach – NL and HICSS2015 q  D.J Christman – Growing and promoting SIF SIG q  Patrick Consorti – Evangelizing ISSIP q  Casimer DeCusatis – Growing SDN SIG q  Nick Frank – UE SIG activities, producing an

outstanding ISSIP Speaker video q  Dianne Foddel – evanglizing the Cognitive

Computing COI q  Terri Griffith – Evangelizing ISSIP and HICSS

2015 q  Hunter Hastings – Promoting Service Thinking

and the ISSIP Open Innovation Coaching q  JJ Lee - UE SIG activities an White Papers q  Paula McCarty, advising on how to co-create

value for Ciena q  Scott MacLeod – ISSIP first Garnd Challenge in

Education

q  Rick McMaster – Continued Contributions to the ISSIP NL

q  Wendy Murphy – General advising and supporting all ISSIP events and conferences.

q  Paulo Piciocchi – promoting ISSIP in Italy q  Carlos Pignatoaro – Evangelizing ISSIP, and

supproting the formation of the SIF SIG q  Yuriko Sawatani – ICServ q  Jeff Saperstien - – Promoting Service thiking and

the ISSIP Open Innnovation Coachiing q  Adam Spohrer, contributions to ISSIP Elections

process, and a future self assessment tool q  Daniela Sangiorgi, UE SIG activities and White

Papers q  Tarum Sainani - UE SIG activities and White

Papers q  Leslie Tom - UE SIG activities and White Papers q  Zami Temesgen – Grand Challenges in Education q  Heather Yurko – Launch and growth of ISSIP SIF

SIG q  Eddward Yang – Backend Web Support


ISSIP

Financials

FY2015 financial estimate will be

available by end of January 2015 after

the Executive Committee completes the 2015 planning

process.

¨  Total Rev for 2014: $116,555 (includes 5 institutional memberships, conference sponsorships, and donations)

¨  As of 12/31/2014

Total Balance~ $87,579.26

¨  Receivables (2015): ~$77,000

¨  Operating Expenses total 2014 - YTD -  Salaries ~ $50,000 -  Conferences and Miscellaneous ~

$5,972 -  Total ~ $55,972


ISSIP

Board Approvals (since Oct 3,2014)

ISSIP 2014 Fellow Awards

( to be Annouced at Frontiers Conference 2015)

26 2015 ISSIP and/or its affiliates. All rights reserved.

Thank you!

ISSIP BOD Meeting 4th Quarter, FY 2014

January 9, 2015

Documents

ISSIP BOD Meeting 4th Quarter, FY 2014 January 09, 2015 · - CTO -Evangelist New Frontiers Development and Engineering, formerly CTO of Cisco Services - Leadership roles in a number