Issues and Trends ofInformation Technology

Management in ContemporaryOrganizations

VOLUME 1

2002 Information Resources Management AssociationInternational Conference

Seattle, Washington, USA

May 19-22, 2002

Mehdi KhosrowpourInformation Resources Management Association, USA

UN1VERSITATSBIBUOTHEKHANNOVER

TECHNJSCHEINFORMATIONSBiBUOTHEK

IDEA GROUP PUBLISHING T0<Hershey • London • Melbourne • Singapore • Beijing

http://www.ide.-group.com U B / T I B Hannover 89123 308 275

VIRTUAL UNIVERSITIES• Virtual Universities: Issues, Concepts, Trends/Joseph Barjis 58

• SARA: Smart Agent-based Resource for Virtual Advising/John Durrett, Lisa Burnell & John Priest 344

• Motivating Authors to Sharie and Re-Use PedagogicalDocuments/Emmanuel Fernandes, Fabrice Holzer, MaiaWentland Forte & Bahrain Zaerpour 959

• An Internet-Mediated Data Abstraction Course/Ronald Prather 1078

• Quality Assurance Procedures for a Web-Based Degree/Sal Valenti, Mario Panti & Tommaso Leo 813

E-COLLABORATION IN ORGANIZATIONS• Business Modeling for E-Collaboration Networks: The Path

from Entrepreneurial Strategy to Customer-OrientedBusiness Modeling/Tomaso Forzi & Peter Laing 961

• Information Systems and Organizational Change: Issuesin Change Management and Process Re-Engineering/G.Harindranath 1163

• Group Support Systems as Handmaidens of Innovation:The Removal of Barriers to Creative Idea GenerationWithin Small Groups/Esther Klein 327

• Human Evolution, Genes and E-Comrnunication inOrganizations/Ned Kock 333

• An Intelligent Agent-Based Decision Support System forSupply Chain Management in E-Business/ChristopherLee, Kun Chang Lee & Jae Ho Han 418

• Intranet Development Processes in Large Organizations:Characteristics and Management Implications/RensScheepers, Volker Gruhn & Yun Yang 762

IRM IN GOVERNMENT• Implementing E-Government: Impact on Business

Processes and Organizational Structure/Matt Pootschi& Gerald Grant 977

• Electronic Authentication Initiatives at the IRS e-fileProgram: Enabling Electronic Government throughElectronic Signatures/Stephen Holden 984

• When it Comes to Selling a Proposal, Appearance DoesMatter/Nancy Johnson 1155

• The Internet as a Tool to Provide Feedback to InternationalAid Organisations on Projects in the DevelopingCountries/David King 1010

• Information Resource Development in China/LaiMaosheng, Fu Xin & Zhang Liyang 883

• Federal Agency Intranets: Worksites for ManagementProblem Solving and Collaboration/Julianne Mahler& Priscilla Regan 1086

• IT Utilization Status of Local Governments in Japan andRelated Issues/Tatsumi Shimada & Kiyoshi Ushida 747

• Constituent Relationship Management and E-Government/Keng Siau & Zixing Shen 1101

• The Role of Provider Side Variables in the Adoptionof a Government Electronic Submission Program/Niya Werts & Gerald Canfield 1157

• Security and Accessibility: Concerns Over Electronic VotingSystem/Yurong Yao & Edward Watson 386

INTELLIGENT INFORMATION SYSTEMS• Personalization via Information Preconditions/

Tamara Babaian 919• A Knowledge-based Recommended System for Customized

Online Shopping/Fiona Chan & William Cheung 152• Managing Process Compliance with Standards/Larry

Cheung, Paul Chung & Ray Dawson 128• Integrating the End User Into Infrastructure Systems:

Directions in the US Intelligent TransportationSystems Program/Thomas Horan 267

• Basic Organization Structure Model for CooperativeInformation Processing/Yao Li, Zhang Weiming,

Wang Changying & Gong Yong 836• Implementing the Event Sharing Paradigm: The Multipoint

Event Sharing Service/Erik Molenaar & Dirk Trossen 713• Training Distribution Strategies for Optimizing Network

Classification Models/Steven Walczak, IrenaYegorova & Bruce Andrews 803

IT IN SMALL BUSINESS• Small Business Web Site Implementation Decisions: A

Decision Support Tool for Small Businesses/StephenBurgess & Don Schauder 98

• Four Phases of E-Commerce: An Analysis of FactorsImpacting on SMEs Potential to Derive Benefits from Web-Based E-Commerce: 34 Australian Case Studies/StephanChau & Paul Turner 933

• Optimal Information Technology Purchase Decision:A Factor Rating Approach/P. Pete Chong, M. Chang,Jason Chen & Kathy Chen 133

• Information Systems and Small Business: Lessonsfrom the Entrepreneurial Process/M.Gordon Hunter& Wayne Long 986

• Myths and Reality of Electronic Commerce Barriers forSMEs/Carina Ihlstrom, Monika Magnusson, AdaScupola & Virpi Kristina Tuunainen 282

• Internet B2B: What We Might Expect/Thomas O'Daniel& Teoh Say Yen 551

• The Globalization Efforts of Small Internet Retailers/Anand Mohan Ramchand & Pan Shan Ling 687

• E-Divide Issues in Regional Australia/V.S. Venkatesan& Ken Robinson 1134

• Against the Trend? Selected Architectgure, SelectiveOutsourcing and Organizational Learning as a Base for aSustainably Positioned Information Technology Service/RuedigerWeipbach 1138

• A Pilot Study of Regional Differences: E-CommerceDevelopment in UK SMEs/Fiona Meikle &Dianne Willis 1142

PERVASIVE COMPUTING & NETWORKINGTECHNOLOGIES

• Integrated Network Management Systems Using MobileAgents: A Prototype/Dongming Cui & Jairo Gutierrez .... 257

• The US Paging Industry: Impact of Mergers & Acquisition/Luvai Motiwalla, Stuart Freedman & David Duclos 1047

IT MANAGEMENT IN THE ASIA PACIFIC• Critical Factors for Electronic Commerce Success in Small

Business: A Meta Study/Nabeel Al-Qirim &Brian Corbitt 798

• What Web Features and Functions are Used byAustralian Corporations in their Websites?— A ConceptualFramework and an Empirical Investigation/X. Li, WayneHuang, S. Gandha, X.G. Yao & H.S. Huang 270

• Information Resources Development Challenges: A CaseStudy at the University of Guam/Wai Law 415

• Issues in the Development of E-Marketplaces:A Public Sector Perspective/Ian Sims & Craig Standing... 731

WEB-BASED LEARNING AND TEACHINGTECHNOLOGIES• The Next Phase of Web-Based Education/

Anil Aggarwal 1161• Evaluating Multi-Media Educational Software: The DAST

Experience/Fawzi Albalooshi & Eshaa Alkhalifa 20• E Learning and SMEs: Consideration from an Italian Study/

Paola Bielli & Stefano Basaglia 876• EFT Web: Providing Context Sharing for Web-Based

Learning/Luis Manuel Borges Gouveia & Joaquim BorgesGouveia 340

• An Exploration of Rubric Use in Online Course Assessment/Apiwan Dejnaronk Born & Carol Jessup 172

• Does Quality Ensure Success in Internet-Based DistanceEducation in the Philippines: A Formative Study/Sheila Bato, Bea Espejo & Marlene Mana 956

• Instructor-Student Communication in a Cyber EdEnvironment/Stuart Freedman & David Lewis 966

• Effective Online Learning: A Matter of MakingSound Models Work/Jan Frick & Michael Sautter 216

• E-Learning: Analysis, Design, Development, Implementationand Evaluation/Diane Graf 242

• Guidelines for Development of an Online BaccalaureateDegree in Information Systems/Kris Howell &Kathy Lassila 407

• WWW-Based Seminar in the Learning of Knowledge WorkCourse/Pekka Makkonen 473

• Preparation for E-Leaming: ICT Literacy and Usage ofAustralian University Students/Andrew Stein 656

• Inter-Organizational Learning and ICT: A Case Study inSustainability Education/Polly Courtice, Tracey Swift &Lindsay Hooper 1121

• Web-Based Learning: The Impact of Cognitive Styles onLearning Environment Development/Ray Webster 809

INFORMATION SECURITY MANAGEMENT• E-Mail and WWW Browsers: A Forensic Computing

Perspective On the Need for Improved User Education forInformation Systems Security Management/VlastiBroucek & Paul Turner 931

• State of the Art in Biometrics: A Review/Stewart Fleming 958

• A Methodology for Development of Trusted CooperativeInformation Systems/Mariagrazia Fugini &Pierluigi Plebani 351

• New Challenges in Privacy Protection/Lech Janszewski... 285• A Framework for Selecting Corporate Network Security/

Someswar Kesh & SridharNerur 1004• Integrating Cooperative Engagement Capability Into

Information System Security/Alexander Korzyk 337• Network Security Software Skills/Goran Pulkkis &

Kaj Grahn 245• Defending Infrastructures Against Information Warfare/

Vemon Stagg & Matthew Warren 640

UNIFIED MODELING LANGUAC 7• Event Modeling in UML/Lars Baekgaard 53• A Comparative Analysis of Three Knowledge Areas ofthe Guide to the Software Engineering Body of Knowledge

with Rational Unified Process/Michel Brouillette& Pierre Bourque 84

• Model-based Risk Management Using UML and UP/Folker den Braber, Theo Dimitrakos, Bjorn Axel Gran,Ketil Stolen & Jan Oyvind Aagedal 925

• Use of UML Stereotypes in Business Models/Daniel Brandon 94

• Extending UML To Support Spatiotemporal Characteristics/Jesus Garcia-Consuegra & Yago Oseguera 972

• A RUP-based Software Process Supporting ProgressiveImplementation/Tiago Massoni, Augusto Sampaio& Paulo Borba 480

• Towards a UML Profile for Building on Top of anExisting Application/Isabel Mirbel & Violaine de Rivieres517

• A Method Tailored for System Integration/Jon Oldevik,Arnor Solberg & Audun Jensvoll 554

• A UML-Based Framework for Designing Online BusinessModel/Yongtae Park, Yeongho Kim, Yongho Lee& Seonwoo Kim 1066

• Research Issues for the Unified Modeling Language andUnified Process/Jeffrey Parsons 1164

• Forward Engineering and UML: From UML StaticModels to Eiffel Code/Liliana Favre, Liliana Martinez &Claudia Pereira 584

• Dimensions in the Object Oriented Software DevelopmentProcess/Claudia Pons, Roxana Giandini, Gabriel Baum, JoeLuis Garbi & Paula Mercado 633

• UML Design Patterns for Business Processes/PeterRittgen & Klaus Turowski 679

• Executable Modeling with UML-A Vision or a Nightmare?/Bernhard Rumpe 697

• An Approach to Deal with Non-Functional RequirementsWithin UML/Guadalupe Salazar-Zarate, Pere Botella &Ajantha Dahanayake 702

• Lessons Learned Using React: An ArchitecturalEvaluation Testbed for Real-Time Embedded Systems/Phillip Schmidt, Jaime Mistein, Robert Duvall, JeffreyLankford & Jesus Rivera 771

• A Framework for Defining Domain-Specific Models/Arnor Solberg, Jon Oldevik & Audun Jensvoll 742

• Infor-Mathics—The Mathematical Modeling of InformationSystems/Andrew Targowski 1123

IT MANAGEMENT IN DEVELOPING COUNTRIES• e-Business: Its Power and Challenges, The Case of

Automotive Industry in Asia/A. Albadvi 17• A Quantitative Assessment of IT Risk Factors in

Developing Countries: The Case of Oman/Mohammed Al-Wohaibi, Fawaz Ahmad Masoud & Helen Edwards 36

• Software for Export— Can Small be Beautiful?/StewartBishop 75

• Applying Efficiency Models in Information TechnologyArea of Brazilian Companies/Marly Monteiro de Carvalho,Fernando Jose Barbin Laurindo & Marcelo Schneckde Paula Pessoa 109

• Evaluating the Factors Affecting DSS Usage in StrategicDecisions in Local Authorities in Egypt Using a StructuralEquation Modeling Approach/Ibrahim El-Beltagi 143

• The Internet Adoption in the Hotel Industry: A MultipleCase Study in Brazilian Hotels/Luiz Filho & FelipeMartins & Anatalia Ramos 209

• Information Needs for a Developing Country/StewartFleming 223

• Lessons from Geese— Harmonising IT and Business/KevinJohnston 872

• A Study on Job Satisfaction in the ICT Sector inEgypt/Sherif Kamel & Marwa El-Ayouti 598

• Information Technology Utilization and Success Factorsin Public Enterprises in Papua New Guinea/Limbie Kelegai 1000

• e-Business in Thailand: Social and Cultural Issues/S.Jantavongso & K.Y.R. Li 443

• An Empirical Study of Online Shopping in MainlandChina/Moez Limayem, Lei Zhu & Frantz Rowe 447

• An Assessment of Digital Divide in The People'sRepublic of China/Ming-Te Lu, Ping Lin, Guo LingLao & Xue Feng Zhang 458

• PERM: A Model of E-Commerce Adoption in DevelopingCountries/Alemayheu Molla & Paul Licker 527

• Outsourcing as an IT Management Strategy for KnowledgeManagement in Sub-Saharan Africa/Adekunle Okunoye . 390

• The Business Model Handbook for Developing Countries/Alexander Osterwalder, Mathias Rossi & Minyue Dong.. 562

• Electronic Commerce Policy-Making in DevelopingRegions: The Case of South-Eastern Europe/AnastasiaPapazafeiropoulou, Athansia Pouloudi & GeorgiosDoukidis 600

• Strategies of Securities Electronic Commerce in China:Implications of Comparative Analyses Between China andOther Countries/Li Qi, Zhang Xianfeng, Sun Chenjian &Wang Shufang 1080

• Information Operations in the Kuwaiti Corporate SectorAn Analysis/Sajjad Rehman & Laila Marouf 691

• A Framework for Analyzing the Adoption of EnterpriseResource Planning Systems in Indian Organizations/Monideepa Tarafdar & Rahul Roy 793

• Factors Affecting the Retention of Women in the SouthAfrican IT Industry/Nata van der Merwe & Andrie Stander1132

• Cross Cultural Dimensions of Internet Portals/SajjadZahir, Brian Dobing & Gordon Hunter 847

SOCIAL RESPONSIBILITY IN THE INFORMATIONAGE• Technological Change in the Information Age: A

Socioeconomic Framework of High-Tech Statesin the US/Rasool Azari & James Pick 49

• The Effectiveness of a Web-Filter on DomainSpecific Users/Paul Darbyshire 164

• An Information Architecture For A Social-EnvironmentalInformation System/Pedro Felipe de Abreu 378

• The Transition Toward A Knowledgeable Society in LatinAmerica and the Social Responsibility Embedded in ItsMechanism/Herberto Ochoa-Morales 548

• The Digital Divide: A Psychological Perspective/HelenPartridge 1156

• Beyond the Sacred Garden: Children and the Internet/MarianQuigley & Kathy Blashki 1157

• Reinventing the Social Contract: Understanding Obligationand Responsibility in the Information Society/Robert Skovira & Frederick Kohun 1104

• The Social Responsibility in the Information Age is toMaximize Profits, Is Tt?/Bemd Stahl 644

IT BUSINESS VALUE• The Impact of National Culture on The Meaning of

Information System Success: Implications for ISStandardization in Multinational Corporations/HafidAgourram & John Ingham 901

• Metrics and DSS: Do We Have the DSS Cart Ahead of theMeasurement Horse?/William Holstein &Jakov Crnkovic 944

• The Contribution of Information Technology toOrganizational Productivity: An Exploratory Study Using aRegression Tree/Myung Ko & Kweku-Muata Bryson 330

• Information Technology and Technical Efficiency in theConstant Elasticity of Substitution Stochastic ProductionFrontier/Winston Lin & Benjamin Shao 1158

• Technology Trust: The Next Value Creator in B2BElectronic Commerce/Pauline Ratnasingam & Paul Pavlou889

• A Contingency Theory of Virtual Work Effectiveness: Task,Technology, and Communication Fit/Bongsik Shin 750

• How IT Reshaped the Manufacturing Enterprise— ItsCompetitive Advantages and Organizational Requirements/QiangTu 780

ELECTRONIC COMMERCE TECHNOLOGIESMANAGEMENT• Web-Based Supply Chain Integration Model/

LatifAl-Hakim 907• Assimilation of Internet Based Technologies in Small and

Medium Sized Manufacturers/Prayush Bharati & AbhijitChaudhury 936

• Review of Middleware Components in Multi-tier Structures/Qiyang Chen, Vinai Sharma & John Wang 123

• Strategic Issues in Implementing Electronic -ID Services:Prescriptions for Managers/Bishwajit Choudhary 136

• A Transaction Cost Viewpoint of E-Commerce Deploymentand Use/Michael Gibson, Zhangxi Lin & James Bums .... 975

• An E-Commerce Communicative Multi-Agent AgentModel/Ric Jentzsch & Renzo Gobbin 292

• M-Commerce: Analysis of Impact on Marketing Orientation/Nenad Jukic, Abhishek Sharma, Boris Jukic & ManojParameswaran 305

• An Experimental Evaluation of Dynamic Electronic CatalogModels in Relational Database Systems/Kiryoong Kim,Dongkyu Kim, Jeuk Kim, Ighoon Lee, Sang-goo Lee, Sang-uk Park & Sang-goo Lee 323

• Developing a Channel Management Framework for Hybrid E-Commerce Organizations/In Lee & Tej Kaul 1030

• The Potential of Web Services for Electronic Business-to-Business Marketplaces in Europe/Markus Lenz &Markus Greunz 433

• Web-Based Information Sourcing: Mechanism andVerification/Binshan Lin 449

• Implementing Privacy Ingredients within an ElectronicStorefront/Chang Liu, Jack Marchewka & Brian Mackie. 367

• An Assessment of the Digital Divide in the PRC/Ming-te Lu,Ping Lin, Guo Ling Lao & Xue Feng Zhang 458

• Factors Influencing B2C E-Commerce Adoption: A Study ofOn-Line Share Trading Technology Adoption Among StockBrokerage Firms/Patrick Chan & Annette Mills 506

• Making Sense of E-Supply Chain Landscape and anImplementation Framework/Somendra Pant &Rajesh Sethi 1064

• Strategic Decisions in E-Knowledge An Analytic NetworkProcess/Mahesh Raisinghani & Laura Meade 1147

• Beyond the Search Engine: Perspectives on the FutureModels/Mahesh Raisinghani & Robert Scott Dupree 1152

• Impact of Legislation on Design of E-Commerce Systems:An Exploratory Study/Sam Ramanujan & SomeswarKesh 1085

• Online Auctions: Lessons Learned from StrategicE-Business Consulting/Bernhard Rumpe 682

• E-Commerce Security Issues/Ali Salehnia & HassanPournaghshband 705

• A Business Value Complementary Framework of ElectronicCommerce/Ada Scupola 722

• Optimal Price Discount For Digital Music Downloads/JanSunjaya 667

INFORMATION ETHICS ISSUES• The Four Cases For Mill's Privacy Perspective/Salah Al-

Fadhly & Hasan Abbas 1• Monitoring Internet Use in the Workplace: Caution is

Advised/Mark Dishaw 175• Comparing I.S. Ethics in the USA with I.S. Ethics in

the Arab World/Husain Al-Lawaitia & Thomas Hilton .... 982• Modeling Trader Reputation Distribution in An Online

Customer-to-Customer Auction Market/ZhangxiLin, Dahui Li & Wayne Huang 1032

• Tentative Research on Lemon Problems in the InternetTransactions/Li Qi, Zhang Xianfeng & Zhang Qin 637

• A Longitudinal Study in Federal and State CasesInvolving Malpractice, Negligence, Fraud andMisrepresentation/James Spruell & Mustafa Kamal 1114

DECISION SUPPORT TECHNOLOGIES• Executive Information Systems Use in Organizational

Contexts: An Exploratory Study/George Ditsa 182• Understanding the Impact of GSS: The Role of Anonymity

and Culture/Moez Limayem, Mohamed Khalifa, JohnCoombes & Lei Zhu 617

• Designing a Multi-Criteria Group Decision Support System(MCGSS) Using Internet Technology/Sajjad Zahir & BrianDobing 852

ACCOUNTING INFORMATION SYSTEMS• The Use of WBRL in Managerial Accounting/

Cornelia Lind 1034• Accounting Information Systems Data Quality: A Critical

Success Factors Approach/Hongjiang Xu &Latif Al-Hakim 1144

• E-Commerce: A Matter of Trust and Controls/Minnie Yi-Miin Yen 1158

STRATEGIC IT MANAGEMENT• The Role of IS and Its Effects on Information Systems

Strategic Planning: An Investigation of South AfricanCompanies/Jason Cohen 156

• Information Technology and Business Strategies Alignment-A Model for its Sustainability and an Analysis of the BigBrazilian Companies' Practices/Aline Franca De Abreu &Denis Alcides Rezende 898

• Success of Outsourcing Customer Relationship ManagementFunctions: An Empirical Study/Babita Gupta &Lakshmi Iyer 992

• Understanding the South African Online Consumer/Kevin Johnston 869

• Contemporary Influences of Various Recent Theories of theFirm to Information Resources Management Research/Kalle Kangas 314

• The ASP Paradigm for Strategic IT Governance: Reducing"Know-What" Uncertainties for SuccessfulImplementation/Rajiv Kishore 1013

• Five Dimensions of IT Strategy: A Framework forMinimizing Risk and Extending Strategic Impact/LindaKnight, James White & Theresa Steinbach 1018

• Management of Information Technology Effectiveness inBrazilian Companies/Fernando Laurindo, MarlyMonteiro de Carvalho & Tamio Shimizu 412

• Reengineering Supply Chain Management: An E-CommerceApproach/Mo Adam Mahmood, Adriano Solis& Leopoldo Gemoets 348

• The Role of IT Architecture in Strategic Alliance/Chong Kim & Purnendu Mandal 1006

• Using Strategic Choice to Make Information SystemsDecisions Quickly/Donald McDermid 488

• Representation, Assessment and Improvement ofInformation Systems Architecture/Andreas Opdahl 558

• Strategic Alliances in Application Service Provision/PhilSeltsikas, Wendy Curry & D.E. Sofiane Tebboune 726

• Research into Business-IT Alignment: Toward ACognitive Perspective/Felix Tan & R. Brent Gallupe 790

DATABASE MANAGEMENT TECHNOLOGIES• Employing Neural Networks to Assess Data Quality/

Abdullah Al-Namlah & Shirley Becker 28• Recovery in Workflow Management Systems/Sulaiman

Al-Turki & Danilo Montesi 382• Novel Indexing Method of Relations Between Salient

Objects/Richard Chbeir, Y. Amghar & A. Flory 880• A New Way to Speed Up Recursion in Relational

Databases/Yangjun Chen 356• Understanding Functional Dependency/Robert Schultz .. 1098• Analysis of Factors Affecting Implementation of Customer

Relationship Management Systems/Mohammed Tafti 782

THE HUMAN SIDE OF IT• The Coming Lafocracy: New Organization Forms for the

eDelivery of Personal Financial Services/StevenGordon & Paul Mulligan 234

• Human Issues in Strategic Alliance/Chong Kim &Purnendu Mandal 1006

• The Role of the Organization Context in the Implementationof a Workflow Systems/Anabela Sannento 1091

• Adoption of Internet Technologies and E-Commerceby Small and Medium Enterprises in Westerm Australia/Venkat Venkatesan & Ken Robinson 1136

• Use of Email in Educational Establishments: A UK andAustralian Perspective/Dianne Willis, Elayne Coakes &Andrew Wenn 921

• Targeting the Social: A Sociopragmatic Approach TowardsDesign and Use of Information Systems/Boris Wyssusek,Martin Schwartz & Bettina Kremberg 832

END-USER COMPUTING• User and Developer-User Systems Development Using a

Spreadsheet Program/Anders Avdic 13• Incorporating Problem Solving within End User

Computing Courses/Gwynne Larsen & Kathryn Marold.. 394• Keeping the Fingers Running: The Impact of IT

Innovativeness on Job Relevant Uses of the Internet/TorLarsen & Oystein Sorebo 402

• The Impact of Different Media Use on Service Quality:An Empirical Investigation of End-User Satisfaction inHelp-Desk Based on Servqual/Sang Gun Lee,Zoonky Lee & Sangiin Yoo 423

• E-Books and Libraries: The Challenge of Hardware andSoftware Inconsistencies/Les Lynam 1159

• End User Computing Support Choices/Robin Munkvold ..531

IT EVALUATION METHODS AND MANAGEMENT• Is TAM Still Valid? A Test of the Technology Acceptance

Model (TAM) in Software Usage/Leslie Leong &Shaio Yan Huang 436

• A Public Sector Case Study on Evaluating and Managingthe Benefits IS/IT/Chad Lin, G. Pervan 451

• Measuring the Potential for IT Convergence at MacroLevel: A Definition Based on Platform Penetrationand CRM Potential/Margherita Pagani 1060

• Securing Intellectual Property in IS Layoffs/NormanPendegraft & Jerry Wegman 577

COMPUTER ADDED SOFTWARE ENGINEERING• On Extracting the Semantics of the Integrator Pattern forUse in a CASE Tool/Joan Peckham & Scott Lloyd 571

VniTUAL ORGANIZATIONS AND SOCDETY• Virtualization and Its Role in Society—Diagnosis

Attempt/Jerzy Kisielnicki 1015• Virtual Organizations: Duality of Human Identities in

Consciousness and Entity/Jinyoul Lee, BandulaJayatilaka & Ron Chi-Wai Kwok 427

• Inter-Organizational Relationship and Networks/KeiichiYamada 840

ENTERPRISE RESOURCE PLANNING• Moving E-Business Principles to Government/Client

Interactions: The Development of Interactive Web Sites toEnhance Police/Community Relations/Susan Bairn 921

• Activation Styles for Changeable Order ManagementSystems/Joachim Berlak 70

• The Effects of an Enterprise Resource Planning SystemImplementation on Job Characteristics: A Study Using theHackman and Oldham Job Characteristics Model/GeraldGrant & Aareni Uruthirapathy 249

• Developing a Framework for Managing OrganizationalInfluences on IS Component Specialization/Marc Haines 980

• The Integration of Material Flow, Cash Flow and InformationFlow in E-Commerce/Zhang Liyang & Lai Maosheng... 1036

• From ERP to Integrated E-Supply Chain System/Keng Siau & Yuhong Tian 1100

• Implementing an Enterprise Resource Planning Systemfor the City of El-Paso/Adriano Solis, Karl Putnam,Leopoldo Gemoets & David Almonte 1112

• The ERP Market: An Australasian 2001 Update/Andrew Stein & Paul Hawking 652

IT/COMMUNITY PARTNERSHIPS• The University of Colorado at Boulder's Development Center:

Technology for Community/E.R. Jessup 997• Information Technology Workforce Development-A

Partnership with Community Leaders, K-12 Faculty, andUniversity Faculty/Wayne Moore 1168

TEXT DATABASE AND DOCUMENT MANAGEMENT• Applying Java-Triggers for X-Link Management in the

Industrial Framework/Abraham Alvarez & Youssef Amghar32• On Document Storage and Query Evaluation Optimization/

Yangjun Chen & Gerald Huck 361• EIS Information: Use and Quality Determinants/Manal

Elkordy & Omar Khalil 1156• Information Extraction from Free Text Business Documents/

Witold Abramowicz & Jakub Piskorski 626• System of Information Retrieval in XML Documents/Saliha

Smadhi 736

DISTANCE LEARNING TECHNOLOGIES• A Web Based Model of an Adaptable Multi-Media Intelligent

Tutoring System/Eshaa Alkhalifa & Fawzi Albalooshi 24• TeamBTE: An Organization Created to Assist in the

Development of a Consumer-Focused Distance EducationProgram in Business Technology/Susan Baim 56

• Evaluation Model for Real and Virtual LearningEnvironment: Theoretical Concept and Empirical Results/Kerstin Fink & Friedrich Roithmayr 219

• Presentation Recording as a Means to go Virtual for Campus-Based University/R. Muller, T. Ottmann & H. Zhang 567

• Distance Learning: Opportunity or Pitfall?/Pamela Paustian & Donna Slovensky 631

HUMAN COMPUTER INTERACTION• Effects of Humor and Realism in Hypermedia/Yuan Gao . 968• Interaction Mode and Markup Languages: The Impact of

Interface Type on User Performance and SatisfactionWhen Using a Markup Language/Jeffrey Hsu 672

• A Task Model for the Retrieval of Statistical Data inDecision Making/Peter Hyland 278

• Social Dynamics in Information Systems Survey Research:A Comparison of Administration Media/Susan Lippert 462

• Changing a Business School Corporate Culture:Teaching In the 21st Century on a Different Blackboard/Jennifer Paige Nightingale 1054

• An Adaptive Neural Network for Understanding WebsiteUsage Patterns/Victor Perotti & Raj Kiran 1074

• A Usability Model to Predict User Experience inE-commerce/Adrie Stander & Nata Van der Merwe 1116

• Decision Support System for Data and Web MiningTools Selection/Janusz Swierzowicz 1118

• The Effectiveness of Frames and an Expandable Table ofContents as User Interface in Hypertext InformationRetrieval/Rawiwan Tenissara 1126

• Building a Generic Client-Side Data Collection Toolfor Web-Based Experiments/Stu Westin 1140

INFORMATION TECHNOLOGY EDUCATION• E-Business Education for Everyone: Developing and

Implementing Break Through Strategies/Rumel Atienza ... 45• Implementing an E-Business Curriculum: Opportunities

and Issues/Fred Augustine, Theodore Surynt& Monica Jeancola 179

• Developing an Argumentative Approach to TeachingInformation Systems Development/David Banks 371

• Training Business Students to be End-Used Developers:Are Case Studies the Best Option?/Sandra Barker 62

• Metacognition and Information Systems Students-How To Improve Outcomes without Lowering

Standards/Steve Benson 66• Using the Internet to Add Value to Tertiary Education: A

Comparison Between the Use of IT in Business andEducation/Paul Darbyshire & Stephen Burgess 139

• Women in Information Technology: A VanishingResource/Don Caputo 1161

• Preparing Future Teachers to be Instructional TechnologyLeaders/David Carbonara 107

• Course Development for Introduction to ComputerInformation Systems: A Modularization Approach/Kuan-Chou Chen 938

• Training on Management of Information Resources inSmall Enterprises: Challenges and Paradigms in PostCommunist Developing Countries/Dimitar Christozov .... 940

• Teaching IT Development Using Live Versus CaseProjects: A Comparative Analysis/Earl Chrysler 942

• IT Education Roundtable/Eli Cohen 1162• Surf School for Older People: A Special Graduate Information

Systems Course/Georg Disterer 947• Assessing Computer Literacy: Are our Students Getting More

Proficient/George Easton & Annette Easton 952• Enhanced Learning on a Programmed Instruction Tutoring

System for Java/Henry Emurian & Ashley Durham 205• A Conceptual Framework of CIO Competence: Towards a

Pedagogical Tool for IT Management Education/Maurice Green 253

• Using Industry Certification Courses as Part of the ISCurriculum/Jairo Gutierrez 979

• Preparing IT Professionals for the Knowledge Economy/Aybuke Aurum, Meliha Handzic & Adrian Gardiner 263

• A Methodology for On-Line Case Discussion: AnExperience in An Executive MBA Program/Henri Isaac... 990

• Is It Cool to Be a Geek? Have Student's Perceptionof the IS Profession Changed in the Last Decade?/Morgan

Jennings, Charles Mawhinney & Janos Fustos 994• Effects of Point-Based Incentives On the Use of

Knowledge Sharing Technology/Jintae Lee 1028• Establishing a Database Track Within a Computer

Information Systems Degree/Susan Lisack &Erick D. Slazinski 455

• Transitioning to Java in the IT Curriculum/Wendy Lucas 1038

• Software Proficiency Testing in a General EducationComputer Course at a Moderately-Selective

Midwestern State University/Linda Lyman 1041• Getting Information Systems Research Students

Started/Tanya McGill 497• How do IT Students Stay Up-to-Date withChanges in IT?/Tanya McGill & Michael Dixon 494

• Development of a Stage Theory for ICT Planningin Schools/Julie Mackey & Annette Mills 510

• Developing Quality Graduates Through GraduateQualities/Ann Monday & Sandra Barker 522

• The Role of IT Faculty in Assessing AcademicTechnology Initiatives/Charles Morrissey 1164

• Gender Influences in Choosing an Information SystemsProgram/Lisa Mullin & Donna MacDonald 1049

• An Internet-Based Appointment Scheduling Systemfor a Major Health Center/Y. Mustafa, Larry Hedden,Ryan Witt, Jeremy Carty & Mustafa Kamal 1156

• Modeling Inter-Organizational Behavior in IT DistanceEducation: Going Beyond Instructor-StudentInteraction/Peter Newsted 1052

• Support of Electronic Services Within the PublicSector/Birgit Oberer & Alptekin Erkollar 1056

• Setting Up a Remote Access Unix Lab (RAUL)/Ludwig Slusky & Parviz Partow 1071

• Establishing a Software Development Track in aComputer Information Systems and TechnologyB.S. Degree/Michael Payne 623

• The Internet Game/Norman Pendegraft 574• Asynchronous Collaboration of a Business

Computer Graphics Course/Herbert Rebhun 1165• More Truths About Distance Learning/Sorel Reisman &

Thomas Bennett 1161• Merlot Two: Teaching Well Online/Sorel Reisman& Gerry Hanley 1088

• The Challenges Facing Higher Education in Training theEuropean Workforce for the Information Society/Lee Harris Schlenker 1095

• Re-engineering College Instruction using Web-Based Technologies: The Experiences andRecommendations of Some College Professors/C. Shayo, R. Santiago & F. Lin 1158

• Students' Perceptions of Online Courses versus On-CampusInstruction/Judith Simon, Lloyd Brooks &Ronald Wilkes 1102

• Systems Analysts Emerge as Leaders: Framing through IS inContemporary Organizations/Gayla Slauson &Chad Grabow 740

• The Selection, Management, and Use of InformationTechnologies in Educational Organizations: AnInnovation in Collaborative Course Development, Delivery,and Evaluation/Ruth Small & Pamela Revercomb 1108

• What Should University Courses Teach Graduates soThey Can Be Successful E-Business Analysts for SMEs/Anthony Stiller 398

• E-Biz Consulting 101: Collaborating with Small Businesson E-Commerce Projects/Sharon Tabor 669

• Community Informatics: A Role in Emancipatory Learningin Distance Education/Wai Taylor & John Dekkers 786

• Towards a Profession of Information Systems andTechnology: The Relative Importance of Hard & Soft Skillsfor IT Practitioners/Rodney Turner & Glenn Lowry 676

• Conceiving Service Based Architecture and Process forQuality Software Education/Kam Hou Vat 817

• A Rich Storehouse of the Relief of Man's Estate?Developing a Teaching Curriculum in knowledgeManagement/Mark Brogan, Philip Hingston &

Vicky Wilson 824• A Rich Storehouse for the Relief of Man's Estate: Education

for Knowledge Management Workshop/Mark Brogan,Philip Hingston & Vicky Wilson 1168

• International Program in Educational Technology BetweenDuquesne University and the University of Ulster:Setting Everyone Up for Success/Linda Wojnar 1166

PROJECT MANAGEMENT AND INFORMATIONTECHNOLOGY• Developing A Graduate Program in Project Management/

Daniel Brandon 91• A Project Management, Costing and Controlling System for

Small and Medium Sized Enterprises/Bardo Fraunholz.... 964• An Agency Theory Examination of Information Systems

Project Success/Robert Mahaney & Albert Lederer 468

GLOBAL IT MANAGEMENT• Hi-Tech Industrial Network and Global ContagionMechanism of IT Recession/Byeong-Whan Chang 116

• Recent Developments in Information TechnologyAnd Its Impact on Global Economy/Kalid Fakeeh 212

• Global Management and Software Confederations/Jaroslav Krai & Michal Zemlicka 1021

• Development of a Global IT Transition Framework/Yi Chen Lan 1024

• A GISM Issue Model for Successful Management of theGlobalization Process/Yi-chen Lan 1026

• IT Trends and Issues: How to Evaluate the Individual vsthe Global Information Services/Elisabetta Soliodero 1159

• The Need for Systematic Integration of Legal Considerationsin Communications Technology Management inContemporary Organizations/James Tunney 1128

IT MANAGEMENT IN HEALTHCARE• Knowledge Discovery in Clinical Databases: Issues and

Process/M.R. Kraft, Kevin Desouza & I. Androwich 168• Standardization of Software Development In Contract

Research Organizations in Pharmaceutical DataManagement/Mustafa Kamal & James Spruell 999

• Communication Standards for Health Care MIS/ThomasLucy-Bouler & Dan Morgenstern 466

• Assessing the Relevance of Micro-Relevance to theProfessional's Working Process as a Determinant of ITDiffusion and IT Use in Healthcare/Roel Schuring& Ton Spil 717

• Information Sharing: Competitive Strategy of Cyber Fad?/Donna Slovensky, Joseph Van Matre, PamelaPaustian & Linda Roberge 1106

• Regional Variation in Medical Data Quality Management/Daniel Lorence & Amanda Spink 895

DATA WAREHOUSING AND MINING• Intrinsic & Contextual Data Quality: The Effect of Media

and Personal Involvement/Andy Borchers 923• Towards Collaborative Spatial Decision Support in a Web-

Based Environment/Iftikhar U. Sikder & AryyaGangopadhyay 226

• Applying Data Mining Techniques to Improve DataQuality of Patient Records/Narasimhaiah Gorla& Chow Bennon 237

• Data Mining for Business Process Reengineering/Ted E. Lee, Robert Otondo & Bonn-Oh Kim 318

• An Evolutionary Misclassification Cost MinimizationApproach for Medical Diagnosis/Parag Pendharkar,James Rodger & Sudhir Nanda 579

• Enterprise Application Integration—New Solutions for aSolved Problem or a Challenging Research Field?/

Joachim Schelp & Frederic Rowohl 775• Spatial Metadata Server: Supporting Data Clearinghouse in

the Hindu-Kush Himalayan Region/Iftikhar Sikder,Nagma Yasmin & Aryya Gangopadhyay 758

• A Review of Information Modeling and its Significancefor the Development of CASE Tools for SourceIntegration in Data Warehouse/Azene Zenebe 855

MULTIMEDIA INFORMATION MANAGEMENT• Peru's Experience in Electronic Journalism/Antonio

Diaz-Andrade & Martin Santana 910• A Video Based Tool for Distance Learning/Mario

Bochicchio & Nicola Fiore 79

• LEZI: Workshop WebNet2001/Maria Bocbicchio 1167• Modeling Web Applications: The Conceptual Page Design/

Leonardo Mangia, Roberto Paiano & Vito Perrone 619

KNOWLEDGE MANAGEMENT• A Strategic Alignment Model for KnowledgeManagement/El-sayed Abou-Zeid 4

• Tell Me What You Know or I'll Tell You What You KnowSkill Map Ontology for Information TechnologyCourseware/Witold Abramowicz, Marek Kowalkiewicz& Piotr Zawadzki 7

• Searching for Linkages Between Knowledge Management,Leaning Organization, Organizational Culture WithinLarge Service Enterprises in the United Kingdom: WhatKM Practitioners Say/Anton Bradburn, Elayne Coakes

& GUI Sugden 928• Software Engineering or Organization Development:

A Longitudinal Case Study of a Difficult CRMImplementation in a Knowledge-Based Organization/Bendik Bygstad 102

• Measuring the Impact of Knowledge Management/AbdusChaudhry & Jasna Dhansukhlal 120

• A Review of Survey Research in Knowledge Management/Daniele Chauvel & Charles Despres 1155

• Knowledge Management about Knowledge ManagementSystems: A Conceptual Cleansing/Michael Boahene& George Ditsa 192

• Framework of Knowledge Management System Acceptance/Frederik Ericsson & Anders Avdic 954

• A Dynamic Mechanism of Value Creation: A Model forIntangible Assets/Junji Matsuda & Michael Hall 261

• Internet Support for Knowledge Management/Organizational Memory Systems/Murray Jennex 288

• Knowledge Re-Use Situations in an Enterprise SystemsContext/Greg Timbrell & Tony Jewels 296

• Knowledge Management in an Age of Terrorism/DeniseJohnson McManus & Charles Snyder 500

• Knowledge Management: Communities of Practice inAerospace Design/Micky Kerr & Patrick Waterson 1002

• Converting Consultants' Tacit Knowledge to OrganizationalExplicit Knowledge: Case Studies of ManagementConsulting Firms/Ricky Laupase & Dieter Fink 612

• Do Reward Systems Encourage Tacit Knowledge Sharingin Management Consulting Firms?/Ricky Laupause &Dieter Fink 608

• Co-operative Implementation of Knowledge Management:Applying Knowledge Management Methods and Tools forImplementing Knowledge Management in a VirtualNetwork of Autonomous Companies/David Mayrhofer

& Thomas Hann 484• Technology and Knowledge Management: Is Technology

Just an Enabler/Helen Mitchell 514• Information and Knowledge Management Enablers in

Business Contexts: An Exploratory Analysis/KarenNelson & Michael Middleton 540

• Knowledge Management and Intellectual Capital Reports/Patricia Ordonez de Pablos

• On the Design of Workflow-Based Knowledge ManagementSystem for R&D Organizations/Yeongho Kim,Yongtae Park & Intae Kang 1069

• Developing Collective Knowledge In a Electronic BusinessSpace/Violina Ratcheva 604

• Knowledge Stickiness During Systems Development:The Role of Knowledge Characteristics, Systems Users,

and System Developers/K.D. Joshi & Saonee Sarker 1089• A Learning Process: Some Reflections about AR/Anabela

Sarmento, Joao Batista, Leonor Cardoso, Mario Lousa,Rosalina Babo and Teresa Rebelo 1003

• An Issues Framework for the Role of Organizational Cultureand Climate in Knowledge Management/Craig Standing& Steve Benson 647

• Managing Knowledge in UK Primary Healthcare: SomeMixed Messages/George Stonehouse, Anna Buehring &Jonathan Pemberton 663

• Knowledge Management in an Inter-OrganizationalPartnership: From Information Reporting to a LearningCulture/W.A. Taylor, G.H. Wright & C.A. Gibson 709

• The Readiness of Information and Decision SupportCenter in Egypt to Adopt Knowledge Management/Ahmed Hussain & Khaled Wahba 827

• The Impact of Trust on the Benefits Obtained fromKnowledge Sharing/Ran Wang & Bonnie Rubenstein-Montano 806

OBJECT ORIENTED TECHNOLOGY• Intelligent Service Discovery/Robert Bram &

Jana Dospisil 87• Toward Entropy Based Metrics for Separation of

Concerns/Jana Dospisil & Sinha Ray 197• An OO Methodology Based on the Unified Process for

GIS Application Development/Jesus Garcia-Consuegra & Alfonso Garcia 970

• So What's in a Use Case?/Donald McDermid 492

SOFTWARE ENGINEERING• Business Objects and Components for Web-Based

Information Systems Development/Dentcho Batanov& Somjit Arch-int 40

• Toward Entropy Based Metrics for Separation of Concerns/Jana Dospisil & Nisha Leena Sinha Roy 197

• Applying a Reusable Component Model in RaiseFormal Method/Laura Felice & Daniel Riesco 589

• Process Models: Should the Software and SystemsEngineering Communities Capitalize on theirSimilarities or Go Their Separate Ways/Rick Gibson 230

• One Method for Design of Lowpass Narrowband Filters/Gordana Jovanovic-Dolecek & J. Diaz-Carmona 302

• A Method for Narrowband HP FIR Filter Design UsingFewer Multiplications/Gordana Jovanovic-Dolecek,Vlatko Dolecek & Isak Karabegovic 300

• FOOM-An Integrated Methodology for Analysis and Designof Information Systems/Judith Kabeli & Peretz Shoval.... 308

• The Case for a Less Methodical Methodology: Lean,Light, Extreme, Adaptive, Agile and AppropriateSoftware Development/John Mendonca 503

• Petri Nets with Clocks and Applications to the Model ofProcesses/Gabriel Vilallonga, Daniel Riesco, GermanMontejano, Roberto Uzal & Laura Felice 593

• Engineering the Cognitive Processes in Software Projects:Machine Learning, Knowledge Integration andScheduling/Valentina Plekhanova 1076

• An Evaluation of Current Practices of Software Securityin Custom Software Applications/Vijay Raghavan 1083

• A New Approach to Components/Zoran Stojanovic &Ajantha Dahanayake 680

• Temporal Interaction Diagrams/T.Y. Chen, Iyad Rahwan &Yun Yang 843

• Alleviating Software Piracy: The Role of Online Renting/Xiaohua H. Zeng, T.S.Y. Lee & H.H. Teo 858

BUSINESS PROCESS MANAGEMENT TOOLS ANDTECHNOLOGIES• Workflow Technology Supporting Information Filtering From

the Internet/Witold Abramowicz & Jacef Szymanski 11• Modeling Business Processes in SMEs: An Approach forNon-Technical Staff/Helen Edwards, Chris Hillam &Gillian Mallalieu 374

• The Ecology of Software: A Framework for the Investigationof Business-IT Integration/Thang Nhut Nguyen 544

• Enhancing Systems Analysis with Work Flow Modeling/Vincent Yen 886

• Enabling Technologies for Supply Chain ProcessManagement/Roland Holten, Alexder Dreiling,Michael zur Muehlen & Jorge Becker 864

MOBILE COMPUTING AND COMMERCE• Elements for a Mobile Community Business Model/

Peter Aschmoneit & Hans-Dieter Zimmerman 917• Current and Emerging Trends in Mobile/Wireless

Communication/Candace Deans 1167• Applying Semantic Reliability Concepts to Multicast

Information Messaging in Wireless Networks/StefanElf & Peter Parnes 201

• Java Mobile Agent and Project Management/F. Xue &K.Y.R. Li 440

• Wireless Technology Standards and Protocols/Benjamin Pobanz & Julie Manga 1043

• Mobile Computing Platforms/Julie Manga 1045• Factors Influencing Adoption of Mobile Computing/Wenli Zhu, Fiona Fui-Hoon Nah & Fan Zhao 536

• Mobile Technology Use Landscape: Convergence of theOrganization and Personal Context/Helena Scheepers 767

SOFTWARE PROCESS IMPROVEMENT• An Empirical Study on the Software Process/Maria

Joao Pinto de Castro Sousa & Helena Mendes Moreira.... I l l• Quantitative Risk Assessment and the Effective

Management of Software Projects/Dan Shoemaker,Antonio Drommi & Wendy Norfleet 754

IT TEACHING CASES• Preparing a Government Agency for the New Economy:A Success Story/Derek Asoh, Salvatore Belardo &Jakov Crnkovic 160

• Selesian Manufacturing Company, Inc./R. Keith Martin... 477• Using Forster's A Passage to India As A Case Study in

Systems Analysis Courses/Athar Murtuza 1050

DOCTORAL SYMPOSIUM ABSTRACTS• ERP Systems Implementation and Management Theory/

Joseph Bradley 1170• The Information Needs of Heritage Establishmentsin the United Kingdom/Alan Brine 1172

AUTHOR INDEX 1175