IT Architecture and Infrastructure Committee July 8 Final Packet... · IT Architecture and Infrastructure Committee ... • Quick reference guides ... Document Management Image Capture

IT Architecture and Infrastructure Committee 9:00-10:30 a.m., July 8, 2016, FAC 228D I. 9:00-9:45 ServiceNow Update (Susan Roy) II. 9:45-10:30 ASMP Tech Arch Update (Julienne VanDerZiel, Eric Weigel, Francis McGrath)

UT ServiceNow Update

UT ServiceNow Project Update July 5, 2016 1

UT ServiceNow Phase 1 Project began 8/12/2015

2UT ServiceNow Project Update July 5, 2016

There is No Set it and Forget it!


JUN JUL AUG SEP OCT

Customer Engagement: Site Champion communications, fulfiller training, onsite visits, all-staff announcements in July, office hours, go-live preparedness and hyper-care period

7/19GO-LIVE

IT Timeline


UT ServiceNow Phase 1 IT Status as of July 5, 2016


Completion Date

July 19, 2016Start Date

15 June 2015

92%

Incident Management Alpha Customer

Bob Gloyd and Team Live on Incident Management on June 20, 2016 Learning curve Better than Footprints


Phase 1 IT Development and Configuration

Link to all IT open stories here Major stories in progress:

Additional enhancements/new service catalog request items Inbound email actions (email intake) passed surface testing CMDB security, closing out imports and integrations Routing rules passed surface testing Website improvements Record privacy Knowledge editing Incident form improvements Attachments on request items


https://utexas.box.com/s/6p9deuc6kb7cqqklp18jhszwgra49h1n

Accomplishments Integrations

TED, UTLogin, Space database (locations), SCCM with McCombs and Electrical and Computing Engineering (ECE), LANRev with College of Ed, ATS Claim database, IT@UT

Incident Management Knowledge Management - Imported over 1,200 articles Self-service: ticket status, knowledge, catalogs IT catalog 163~ service catalogs, associated offerings, knowledge, request forms,

links, integration with IT@UT Configuration Management Database (CMDB)

Configured item imports from various data sources Configured item, departmental and location routing

Dell Medical School Grants (stop gap) Bob Gloyds Engineering team live on Incident 6/20/2016 Technology Control Plan (TCP) for Office of Sponsored ProjectsUT ServiceNow Project Update July 5, 2016 8

Non-IT Status

9

CBO Finance Catalog items in-progress Categorization and knowledge complete Self-service in-progress Go-live fall 2016

CBO HR Catalog items in-progress Self-service in-progress Categorization and knowledge complete Go-live TBD

UT ServiceNow Project Update July 5, 2016

Non-IT Status Continued

10

HR Central Catalog item requirements collected Knowledge near completion Self-service and categorization in-progress Go-live TBD

Facilities Catalog item development in-progress Knowledge in-progress FAMIS integration in-progress RightNOW data mapping and migration in-progress Go-live TBD


11

Current Activities Meetings with Site Champions

Go-live readiness

Review service overviews and forms with owners Catalog request item testing Continual evaluation of backlog 2 more sprints!

Ensuring no blockers

Training 300 Fulfiller Basics, 175 Deep Dive

Communications with Site Champions Coordinating launch communications with ASMP Go/No Go: July 12UT ServiceNow Project Update July 5, 2016

12

ASMP distributing two high-level communications in July Informational about UT ServiceNow and IT@UT Awaiting approval

Optional communication templates sent to Site Champions Quick reference guides

Incident distributed Request, knowledge, configuration management and reporting

coming soon IT-Talk Periodic communications will be sent to Site Champions

Communication Plan Summary


Appendix


Phase 1 Customers Site Champions

ASMP - UTLearn Kati ElliottAthletics Alex CruzATS Madhavi B PochimcherlaCBO Monica PericleousCentral HR James R McElroyCharter School Lori A MooreEducation James CutroneElectrical Engineering Gabriel HernandezEngineering Bob GloydFacilities/TRECS Lance BaileyFine Arts Brad JohnstonGeosciences Ty Lehman


Phase 1 Customers Site Champion

Information Security Cam BeasleyITS Applications Kara NicholasITS MITS Terry GibsonITS Systems Michelle McKenzieITS University Data Center Julio PuenteITS UT Service Desk Morgan BurgessLAITS Tim FacklerMcCombs Paul BartelNatural Sciences Doreen J TracyNetworking Pug BainterPharmacy Charles Guajardo


Phase 1 Customers Site Champion

Quest Ian CampbellUnion Blake JusticeUniversity Health Services Paul GentleWNCG Karen Little


Administrative Systems Modernization Program

Technical Architecture Implementation (TAI)

Julienne VanDerZielJuly 2016

Agenda

Background Project Overview Project Methodology Budget Summary Measures of Success Risks and Challenges

Slide 2July 2016

Provide an administrative systems Technical Architecture that is component-based, flexible, predictable, resilient, secure, and scalable

Provide production and development environments that support cloud, package, and custom applications for administrative units and their interfaces

Allow University developers to focus their IT skills on solving business problems, not figuring out architecture, tools, and environments

Slide 3

The New Technical Architecture Mission

July 2016

160 UT community members support the Technical Architecture Implementation project:

>50 TAI (Technical Architecture Implementation) Project team members across ITS Applications and Systems teams engaged in day-to-day implementation

11 Architectural Review Board members who provide technical expertise and approve Services prior to deployment

>100 customer representatives serve on 12 Technical Architecture Customer Steering Committees

Slide 4

The Technical Architecture Team

July 2016

Interim AdministrativeSystems Architecture

Slide 5

Service Deployment Schedule (*as of July 16)

Scope Summary: New or Updated Components: 12 Services, 29 Offerings, 27 Products

Offering StatusSummary: 9 Deployed;

12 In Progress; 8 Not Started

Service Offering(s) Product(s)Availability Date

Application Lifecycle Management Requirements Management JAMA 11/16Application Lifecycle Management Enterprise Project and Issue Tracking JIRA 10/16Cloud Connectivity VPN DeployedCompute & Storage Virtual Machine Gateway (VMG) Vmware DeployedDatabase Hosting Oracle Oracle Exadata DeployedDatabase Hosting MySQL MySQL DeployedDatabase Hosting MSSQL (Microsoft SQL Server) MSSQL (Microsoft SQL Server) DeployedDevelopment Operations Enterprise Binary Repository Artifactory 08/16Development Operations Version Control GitHub 08/16Development Operations Continuous Integration ThoughtWorks Go! 03/17Development Operations Code Quality

Vulnerability Scanning Testing (e.g. Load, Automatization)

SonarSourceCheckMarx CxSAST Selenium, Jmeter, Parasoft

09/17

Development Operations Development Environment Management TBD (PaaS) 12/16Document Management Electronic Document Signature DocuSign 09/16Document Management Electronic Content Management Documentum 02/17Document Management Image Capture Kofax 12/16Document Management Document Generation HP Exstream On HoldEnterprise Monitoring and Metrics Service Impact Monitoring Zenoss Service Dynamics TDBEnterprise Monitoring and Metrics Cloud Application Performance Monitoring

On-Premise Application Performance Monitoring

Exoprise CloudReady (cloud APM)New Relic APM (on-prem APM)

04/17

Enterprise Monitoring and Metrics Data Collection and Data AnalyticsData Center Host Monitoring

Splunk EnterpriseZenoss Service Dynamics

09/16

Enterprise Orchestration Workload Automation Stonebranch Universal Automation Center

07/16

Integration Services Enterprise Service BusMessage BrokerAPI Registry

MuleSoft ESBRabbitMQMuleSoft API Registry

DeployedDeployedDeployed

Load Balancing Load Balancing F5 5250v 11/16Managed Server Support Server Administration Consulting N/A DeployedPortal as a Service Portal LookingGlass TBD

*The most current schedule can be found at the Tech Arch Wiki

https://wikis.utexas.edu/pages/viewpage.action?spaceKey=techarch&title=Technical+Architecture

Integration Services Summary

Slide 7July 2016

Enterprise Service Bus (MuleSoft)This tool is new and became available on 6/17/2016 What is it?

- Integrates and translates data between systems- Facilitates Service Oriented Architecture (SOA)

Benefits- More efficient to develop and maintain than point-to-

point integrations- Combines data from different sources such as

mainframe, IDC, and third-party cloud or on-premise applications

July 2016

API Registry (MuleSoft)This tool is new and became available on 6/17/2016 What is it?

- Global registry of APIs utilized by the administrative IT community, including:o Custom developed softwareo Third party software

Benefits- Reduces development and integration complexity- Reduces redundancy and promotes reuse


July 2016

Message Broker (RabbitMQ)

This tool is new and became available on 6/17/2016 What is it?

- Allows asynchronous integration- Publish / Subscribe Model (Pub/Sub)

Benefits: - Communicates changes to interested parties- Both systems dont have to be up at same time- Systems and Application language independence


July 2016

Oracle, MySQL & MSSQL This tool is already being used on campus and released major upgrades on 6/15/2016 What is it?

- Replaces ADABAS as preferred database Benefits

- Relational Database- Default environments (Dev, QA, and Prod)- Disaster recovery

Database Hosting Summary

July 2016

Workload Automation (Stonebranch)This tool is new and will be available in July, 2016 What is it?

- Improves upon mainframe-era job schedulers- Can be triggered by multiple events

o By scheduleo By (S)FTPo By Web Service call

Benefits- Schedule jobs without mainframe- Better way to process external data

Enterprise Orchestration Summary

July 2016

Data Collection & Analytics (Splunk)This tool is currently being used in some departments and will be available enterprise-wide in September, 2016

What is it?- Logging and analysis

Benefits- Give programmers monitoring and reports- Saved searches- Metrics - Facilitates troubleshooting

Enterprise Monitoring & Metrics Summary

July 2016

Version Control (GitHub)This tool is new and will be available in August, 2016 What is it?

- Version control- Collaboration tools for code reviews

Benefits- Track changes- Share code- Review code without scheduling code review

Development OperationsSummary

July 2016

Electronic Document Signature (DocuSign)This tool is currently being used in some departments and will be available enterprise-wide in September, 2016

What is it?- Provides electronic signatures with strong levels of

legal enforceability- Removes paper-based and time-consuming

processes Benefits

- Streamlines business processes- Reduces paper and storage/scanning costs- Can enforce expiration and retention rules

Document Management Summary

Nine Workday Critical Technical Architecture Offerings have been identified by the ASMP program and UT community.

The Technical Architecture team has mitigated or is on track to mitigate each of these requirements by accelerating the deployment of a new Service or by leveraging the functionality of an existing Technical Architecture solution.

Status of Workday Critical Offerings

Service Offering StatusCloud Connectivity VPN Mitigated: installed

Development Operations Development Environment Mgmt Mitigated; leverage existing; custom VMs installed

Development Operations Enterprise Binary Repository Mitigated; leverage existing

Development Operations Version Control Mitigated; leverage existing

Enterprise Orchestration Workload Automation On track; Alpha Programunderway

Integration Services Enterprise Service Bus, API Registry, Message Broker

Deployed

Platform as a Service Portal Mitigated; leverage existing

Define training options for new services $1m funding; training begins in July 2016

Outreach: IT Readiness Coordinators, FYIs, etc.

Communication: Admin IT Wiki, newsletter, blog

The Admin IT Delta Force (formerly TAI OCM) facilitates adoption and training

Slide 16

Methodology: Community Adoption & Training

July 2016

An architectural pattern is a general, reusable solution to a commonly occurring problem in an IT architecture within a given context.

Purpose:To help educate and inform CSUs on components of the new Technical Architecture, provide guidance on how the architecture can be used to solve business needs and present common use cases

https://wikis.utexas.edu/display/techarch/Architectural+Patterns

Slide 17

Methodology: Architecture Patterns

July 2016

https://wikis.utexas.edu/display/techarch/Architectural+Patterns

Stonebranch

Ora

cle

Documentum

DocuSign

Architecture Patterns: Putting Things Together

Kofax

Document Management Solution

DocuSign

How do I get my legal documents

signed and archived?

Architecture Pattern Example

19

Architecture Patterns Chapters

20

Sequence Chapter Name1 Integration2 Authentication and Authorization3 Application Infrastructure4 Solution Architecture5 Database Hosting6 Development Operations7 Web Design 8 Document Management9 Workflow and Processes

10 Printing11 Monitoring12 Portal13 Data Visualization and Analytics

The Technical Architecture project is forecast to complete within budget Budget is for Technical Architecture Implementation; operating costs are budgeted separatel There will be parallel cost for maintaining both the legacy and new architecture until the

mainframe is decommissioned. The anticipated annual cost for the overlap in architecture operations is $4.2M annually until the mainframe is decommissioned.

Slide 21

Budget Overview

Category Budget Spend-to-date [6/16] Status

Hardware $4,387,861 $3,418,053 On budget

Install $616,775 $103,430 On budget

Software $2,315,016 $1,200,457 On budget

Support $779,535 $353,465 On budget

Training $1,390,961 $65,600 On budget

Subscription (Cloud) $1,374,189 $752,048 On budget

Product Consulting $73,011 $27,000 On budget

People (UT and IBM) $10,183,290 $5,426,521 On budget

TOTAL: $21,120,641 $11,346,574 On budget

Technical Architecture Business Case

Overview: The TAI team is developing business case to provide university stakeholders with information regarding the value delivered by the implementation and transition to a new Technical Architecture.

Status: Business Case approach completed and approved Goals and Objectives

Approved by ASMP Leadership, AITL and BSC Metric Definition near complete; will submit draft for input review Baseline data and preliminary performance data collection is underway

Next Steps: Finalize metrics Implement ongoing methodical data collection Next iterative draft of Business Case due end of July

July 2016

Summary of Goals and ObjectivesGoal Objectives

Implement a new Administrative Systems Technical Architecture

Scalable, Secure, Configurable

Multi-purpose and component-based

Extensible, reliable, and resilient

Supports integration and cloud

Support adoption

Provide Consumer training

Provide Consumer support

Create relevant documentation

Promote community adoption

Implement new services

Implement Service Provider training

Implement service design processes

Implement service transition processes

Implement service operational processes

Implement service improvement processes

Staffing Many team members supporting multiple efforts above

and beyond their roles

Organizational Change Management (OCM) Transition The team is revising approach for training and

community awareness; assessing potential schedule impacts

Architectural Pattern Expertise Staff with the necessary expertise to support are

currently engaged in service deployment and day-to-day operations

Slide 24

Risks and Challenges

July 2016

Resources

25

Admin IT Wiki with information about new tools and services Technical Architecture homepage

ASMP Website

ASMP Blog

Admin IT Newsletter Subscribe & view Archive

Admin IT Wiki IT Readiness Coordinator homepage

Admin IT Delta Force: [email protected]

https://wikis.utexas.edu/display/techarch/Technical+Architecturehttp://modernizing.utexas.edu/http://sites.utexas.edu/asmp/https://utlists.utexas.edu/sympa/info/asmp-admin-ithttp://sites.utexas.edu/asmp/newsletter/https://wikis.utexas.edu/display/asmp/IT+Readiness+Coordinatorsmailto:[email protected]

AIC Agenda July 8IT Architecture and Infrastructure Committee

ServiceNow_Project_Update_07_05-2016_v3Slide Number 1Slide Number 2There is No Set it and Forget it!Slide Number 4UT ServiceNow Phase 1 IT Status as of July 5, 2016Incident Management Alpha CustomerPhase 1 IT Development and ConfigurationAccomplishmentsNon-IT StatusNon-IT Status ContinuedSlide Number 11Slide Number 12Slide Number 13Slide Number 14Slide Number 15Slide Number 16

Tech Arch Executive Overview - July Committee UpdateSlide Number 1Slide Number 2Slide Number 3The Technical Architecture TeamInterim AdministrativeSystems Architecture Service Deployment Schedule (*as of July 16)Slide Number 7Slide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14Slide Number 15Methodology: Community Adoption & TrainingMethodology: Architecture PatternsSlide Number 18Architecture Pattern ExampleArchitecture Patterns ChaptersBudget OverviewTechnical Architecture Business Case Summary of Goals and ObjectivesRisks and ChallengesSlide Number 25

Documents

IT Architecture and Infrastructure Committee July 8 Final Packet... · IT Architecture and Infrastructure Committee ... • Quick reference guides ... Document Management Image Capture