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___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
CLIENT NAME: DATE:
338
IT AREAS OF EXPERTISE (Key Words) – General
Information Technology
3D Rendering
Administrative ComputerSystems
Account Management
Analog & Digital Technology
Animation
Application Development
Assembly Code
Assembly Language
Assembly Network Protocol
Audio & Video Editing
Automated Solutions
Automated Voice Response
Back-up Methods &Procedures
Beta Testing
Budget Development /Administration
Building StrategicRelationships
Business Liaison
Capability Maturity Model
Capacity Planning
Cellular Communications
Client Needs Assessment
Client Training
Compatibility Testing
Competitive Analysis
Complex Evaluations
Computer-assisted Systems
Computer Concepts
Computer Science
Computer System NeedsEvaluation
Concept Plan Development
Configuration
Conflict Resolution
Consultative Sales
Content Development
Corporate-wide IT Initiatives
Data Communications
Data Storage Methods
Data Recovery
Database Design
Database Administration
Database Management
Demographic / Psychographic Analysis
Demonstrations
Design Review
Directories
Disaster Recovery Plans
Documentation
e-Commerce / e-Business Applications
Embedded SystemsDevelopment
End User Support
Extranet
Extreme Programming
Fagan Inspection Process
File Formats
Functional Overviews & Specifications
Formal Test (FQT)
Function Points
Hardware Configuration
Hardware Code Debugging
Hardware, Scopes & Logic Analyzers
Help Desk
Implementation Scheduling
IS Business Planning
IS Strategizing
IT Solutions
Information SystemsIntegration
Information TechnologySolutions
Innovative Delivery Methods
Installing, Upgrading &Maintaining Servers
Integration of Design, Content & Graphics
Integration Techniques
Interactive Design &Development
Interactive VisualPresentations
Internet / Web Tools
Intranet
Land-based Networks
Local Area Networks (LAN)
Large Screen Technology
Laserdisc Technology
Machinery Safety
Maintenance ServiceContracts
Management InformationSystems (MIS)
Market Research, Analysis & Assessment
MIS Systems
Monitoring
Multimedia Development
Multiple Operating Systems
Multitasking Functions
Multithreading
Multiuser Interface
Needs Assessment
Negotiations
New Business Development
Network Administration
Network Protocol & Standards
Office Automation
Online Procedure Database
Online Systems
On-site Visits
Operating Systems
Operations Management
Passwords
Playback Systems
Presentations
Procedure Development
Product Analysis &Development
Product Management
Product SpecificationsDevelopment
Productivity Improvement
Profit & Loss Management
Programming Languages
Programming Technology
Project Development
Project Evaluations
Project Life Cycle
Project Planning
Project Strategizing
Purchasing
Quality Assurance
Quality Control
Quality Engineering
Rapid Development
Rapid Prototyping
Real Time Environment
Relational DatabaseApplications & Structures
Relationship Building
Relocation/Crisis Management
Report Generation
Requirements Analysis
Research & Analysis
Resolution Follow-up
Resource Management
Satellite / Wideband
INFORMATION TECHNOLOGY – GENERAL AREAS OF EXPERTISE
INSTRUCTIONS:Review the list of key words and checkoff all skill areas inwhich you haveknowledge. Double-check those skills inwhich you are highlyproficient and directlytarget your resumeobjective.
___________
NOTE: Key words arecritical components ofyour resume especiallyfor firms who usescanning software tolook for these wordsand determine whetherto screen your resumein or out based ontheir presence or non -presence. Key wordsare also importantbecause they qualifyyour expertise.
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
339
IT AREAS OF EXPERTISE – General( c o n t ’ d )
IT GENERAL AREAS OF EXPERTISE (cont’d)Information Technology
Account Management AcquisitionsAutomated Solutions DirectionBusiness Case DevelopmentBusiness Start-ups Business Strategizing Capacity PlanningCapital Equipment BudgetsCommunication TechnologyManagementCompetitive Edge inTechnologyContract Negotiations Data ManagementDatabase ManagementSystemsDiversified Services Forecasting Global IT ServicesHardware AcquisitionsInformation Delivery Systems Direction
Information ResourcesPolicies & ProceduresInformation SystemsManagementInformation TechnologyDirection Information TechnologyInitiatives Local Area Networks (LAN)ManagementLong-term IT PlanningMarket Strategy Multi-Million Dollar P&LDirectionMultiple Technology AreasManagement National IT ServicesNew Market Identification New Product Lines Policy Formulation Project Management Risk Management
Satellite / WidebandCommunications Direction
Strategic IT Vision
System RequirementsEstablishment
Technology Planning &Direction
Technology StandardsDevelopment
Telecommunications SystemsManagement
Training Direction
Visionary Strategies
Voice & Data CommunicationsManagement
Website Presence
Wide Area Networks (WAN)Management
Wireless NetworksManagement
IT MANAGEMENT AREAS OF EXPERTISE
Communications
Security Access
Server & ApplicationConfiguration
Server Administration
Server Operating Systems
Software ApplicationConsulting
Software Conversions
Software Customization
Software Design &Development
Software Document Reviews
Software / FirmwareDevelopment
Software / FirmwareEngineering
Software Integration
Software Lifecycles
Software Metrics
Software Programming
Software ReliabilityEngineering
Software Scheduling
Software Sizing
Software Testing
Software Upgrades
Special Effects
Staff Training
State-of-the-art ProgramEstablishment
Strategic Planning
Strategizing Client Needs
Structured Analysis
System CapabilityImprovement
System Configuration
System Integration
System Architecture
System Direction &Development
System / Software Testing
Systems Configuration
Systems Integration
Subsystems
TCP/IP Administration
Technical Assistance
Technical Priorities &Standards Setting
Technical Writing
Technology Integration
Telecommunications Systems
Teleconferencing Technology
Television Commercials
Test Equipment
Test Planning & Integration
Test Readiness Review
Timelines
Touch-screen Technology
Training Materials
Troubleshooting
Upgrades
User Demand Prioritization
User Needs Assessments
User Training / Support
Vendor Relations
Video
Video Card Technology
Video Tele-Conferencing
Visibility Control
Visual Image Processing
Vendor Relationships
Voice Communications
Waterfall Lifecycle
Web-based Products
Website Development
Website Security
Wide Area Networks (WAN)
Wireless NetworksManagement
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
340
IT AREAS OF EXPERTISE – General( c o n t ’ d )
Information TechnologyAudit ExaminationsAudit Findings PreparationAudit Practices & ProcessesAudit ProgramsAudit ReportsAudit Testing & EvaluationProgram DevelopmentAutomation ToolsDevelopmentAutomated ControlsComplianceComplex Data ProcessingProblemsControl ProgramsCost ReductionsData Integrity AssuranceData Processing SystemAuditsExit Conferences
Exposure AssessmentFederal RegulationsComplianceFinancial Systems Evaluation Findings Reports Information Systems AuditsInformation TechnologyPracticesInternal & External ControlsOperating Practice AuditsPresentations Procedure ChangeRecommendationsProcessing ControlsProductivity Increases Quality AssuranceQuality Control Quality StandardsResearch & Analysis
Review of Written Responses Risk Assessment MethodologyRisk ManagementSecurity Controls & BreachesSecurity MeasuresSound RecommendationsSystem RiskTechnical Support & Guidance Test Procedures Time Management Transaction Verification User Training Work DirectionWorking PapersWritten Plans Other:___________________ Other:___________________
AUDIT CONTROLS / COMPLIANCE / QUALITY CONTROL
Call Management ReportsCoding & Scripting InstructionCommercial SoftwarePackagesComputer RepairConfiguration Training Course Development &ImplementationCourseware DevelopmentDatabase DevelopmentInstructionDebugging Development Tools Instruction Electrical Safety Checks Evaluation File Backup File Servers First-tier User Support Hardware UpdatesHelp Desk Support Installations SupportInstructor-Led Instruction
Learner PerformanceAssessmentsMainframe EnvironmentMicrocomputer EnvironmentNetwork EnvironmentsOn-the-job TrainingOngoing Staff DevelopmentProgramsOnline Procedure DatabaseProblem ResolutionProcedure Documentation Programming LanguageInstruction Research & Analysis Second-tier User SupportSelf-paced Instruction Service Logs Software UpdatesStep-by-step ProcessingProcedures Systems Analysis Technical Guidance
Technical SupportTechnical SupportManagement Technical Skills AssessmentTechnical Training Telephone Networks Testing Train-the-trainer ClassesTraining EffectivenessEvaluationTraining ManualsDevelopmentTraining Materials Evaluation /Update Training ProgramDevelopment Troubleshooting User InstructionVoice NetworksWeb-based Products Work StationsOther: _______________
IT USER TRAINING & TECHNICAL SUPPORT
Composing Computer ConversionsCopy / Content WritingDepartmental PolicyDevelopmentEditing End User Needs AssessmentIndexing & CatalogingInterpreting & TranslatingRegulations Network MigrationPolicies & ProceduresDocumentation
ProofreadingPublicationRegulations ComplianceReport WritingResearching & CompilingMaterials Rules& RegulationsStaff TrainingStandard OperatingProcedures DocumentationStatistical & AnalyticalTechniquesSummary Writing
Support DocumentationSystem RequirementsTechnical Support & AssistanceTechnical Procedure WritingTraining MaterialsTranslating End User NeedsTroubleshooting User Needs AssessmentsWriting & EditingOther:___________________Other:___________________
DOCUMENTATION / TECHNICAL WRITING
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
3D BlueprintsCompressorsComputer-aided Design (CAD)SoftwareComputer-automatedManufacturing (CAM)Computer Network LinkingComputer ProgrammingComputer SimulationsCNC Programming, Design &
ProductionCommand InstructionsPlanningComputer NumericallyControlled (CNC) MachinesControl ModulesCutting & Finishing Operations Design TranslationsLathesMachinery Integrity
Maintenance
Milling MachinesMulti-axis Spindles Precision ProductsProductivity IncreaseProgram Modifications
Working Properties of Metals Other:___________________ Other:___________________
COMPUTER CONTROL PROGRAMMING / OPERATIONS
341
Ancillary ServicesAutomated Inventory Control Programs Business Software Research Client RelationsElectronicsEquipment Purchasing Enterprise Technology Equipment Industry StandardsEthernet ConnectionsFast-packet TechnologyFirewallsFrame Relay Connections IPAddressesIT SolutionsInternational StandardsLocal Area Networks (LAN)LAN AdministrationLAN / WAN TechnologyMath AnalysisMicro Systems &
ConfigurationsMultiple Locations Network AdministrationNetwork ArchitectureNetwork ConfigurationNetwork Data Collection &Analysis MethodsDevelopmentNetwork DesignNetwork EquipmentNetwork InstallationNetwork Interface Network Operating SystemsNetwork ProcessesNetwork ResourcesNetwork SecurityNetwork & SystemEnvironments Network TestingNetwork TrainingNetwork Upgrading &
Maintenance Networking EssentialsOperating SystemsPasswordsSecond-tier Technical SupportSerial ConnectionsSoftware NetworkInfrastructureServer HardwareStaff TrainingStructured Wiring Systems Technical MathTechnical GuidanceToken Ring ConnectionsTrainingTroubleshootingUser Guides DocumentationWebsite Management Wide Area Networks (WAN)Other:___________________ Other:___________________
NETWORKING
IT AREAS OF EXPERTISE – General( c o n t ’ d )
Information Technology
Administration Client InteractionComputer Formats, variousData AnalysisData Coordination Data Dictionary Standards Data Integrity AssuranceData Modeling Concepts Data Standards DevelopmentDatabase AdministrationDatabase Analysis
Database Design &Installation Database MaintenanceDatabase ManagementSystemsDatabase Security Business ApplicationsGeographic InformationSystem Information ManagementInformation System PlanningLiaison with Federal & State
Agencies Operating Systems Priority AssessmentQuality Control Reporting Systems Specific Use DatabasesSystem Monitoring &EvaluationSystem Needs Evaluations System Testing Other:___________________
DATABASE
Alternative ApproachesApplications SoftwareClosed-loop Control Systems Conflicting User GoalsResolution Cost / Benefit AnalysesCross-functional Activities Diverse Applications, Tools &MethodologiesFeasibility Analyses Initialization Processes Installations Integrated Operating Systems
Integrated Systems SolutionsModeling & Technical Analysis Multi-architecture Multi-faceted Systems Multi-platform SystemsMulti-processing Environments Multiple Technologies Network Systems Presentations Problem Resolution Risk Analysis & ReductionRobotics System AnalysisSecurity Levels
Server Software Modules Software IntegrationSoftware RequirementsAnalysis SQA& SCM Functions System RequirementsAnalysis Systems IntegrationTechnical GuidanceTest Plans & Procedures Third Party Products Utilities
SOFTWARE & SYSTEMS INTEGRATION
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
342
IT AREAS OF EXPERTISE – Hardware/ P r o g r a m m i n g / OS
Information TechnologyAlpha / PCAmdahl MainframeCablingCD WritersDell ComputersEthernet DevicesExpansion BoardsFirewallsGateway ComputersHard DrivesHandheld DevicesHardware Upgrades HP-UXHubs
IBM AS/400IBM DesktopsIBM MainframeIBM RS/6000KVM SwitchesLaptops LANsMacintosh ModemsMotherboardsMVSNetworkConfigurations Network Interfaces
NIC CardsPackard Bell PC HardwareConfigurationPeripheral Hookups PrintersRack Systems Random AccessMemory (RAM)RoutersSCSI SystemsScanners / Imaging DevicesServers
SGI
Siemens Rolm 9751PBX
SUN Solaris
Tandem
TCP/IP-basedNetworking
TSO / ISPF
Unisys Mainframe
USB Ports
________________
________________
________________
HARDWARE / OPERATING SYSTEM PLATFORMS
BoochBURH 90Gane & SarsenClient Server
OOPOMTMethod OneProductivity Plus
RumbaughSDMSSADSpectrum
WaterfallYourdonUML________________
METHODOLOGIES / ARCHITECTURES
Apple Macintosh OSDOSHP-UXMicrosoftProxy Server
Novell OSNucleus PlusOS/2PSOSQNX
Red Hat Linux RTOSTCLUNIX OSUNIX (Solaris)VRTX
VXWorks WindowsCE. uC/OS-IIWindows Family (3,4, NT, 95, 98, 2000)________________
OPERATING SYSTEMS
1860 DSPDEC AlphaIntel 8086/186, 80386, 80486, 8051
Motorola DSP 56800,68HC11/12, 683xx(CPU32)Power PCSharp DSP
TI DSP FamilyZilog: z80/180, CY8C25/26xx(SOC from Cypress)________________________
PROCESSORS
DB2 Family (DB2,DB2/2, DB2/6000,DB2/4000)DL/1DMSIIIDMS
IMS/DBIMS - Full FunctionIMS - FastpathInformixINGRESMS Access
MS SQL ServerMS VC++ Code OracleProgressSQL BaseSYBASE
Uniface
Unify
VSAM
________________
________________
DATA STRUCTURE / DATABASE
Telecommunications
Electronics
Website / Multimedia
ASSETEthereal
Network FirewallConfigurations
RACF SecuritySystems
SuperScanWindows XP Pro MMC
SECURITY
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
343
Information Technology
Telecommunications
Electronics
Website / Multimedia
IT AREAS OF EXPERTISE – Hardware/P r o g r a m m i n g /O S ( c o n t ’ d )
ActiveXADAADO.NETADS/OASPASP/VBScriptBorland C++ CC+C++ C#NETCICSCascadingStylesheets (CSS)C-Shell Script CGI ScriptingClarion for WindowsCOBOL / COBOL 2COM/ATL
Crystal ReportDCL Commands DDEDelphiFocusFortranGammaHypertext TransferProtocol (HTML) IBM AssemblerIDLICONIMS / DB / DCJavaJavaScriptJCLLINCMicrosoft AccessMicrosoft .NET
Framework, XMLMicrosoft VisualC++.NET MFCODBCOPCPascalPEM HoganPERLProgrammingPL/1PMD DSP MotionControl ProcessorLanguage PrologPowerBuilderMOTIFNet Class LibraryRadio BeaconShipping REXX
RPGSAS ProgrammingSmalltalk Structured QueryLanguage (SQL)Sybase TALTCLTelonVAX / Alpha VMS VAX MacroAssembly Language VAX VMS FortranExtensionsVisual AGE/GENVisual Basic VB.NETVisual CC Web Services
PROGRAMMING & ASSEMBLY LANGUAGES
AccessCadre/Teamwork-SACASE Tools CA/ HarvestCCC/ HarvestCGI ToolsCMVC
CodeWarriorCOSMIC IDEADynamic CG++GccGdbIntel / CAD-UL
WorkBenchMicrosoft IISMicrosoft InterdevMicrosoft StudioMicrosoftStudio.NETMicrosoft Visual
Source SafeMicrosoft Visio Paradigm C++PhotonRational Rose (UML)Requisite ProVisual Studio
DEVELOPMENT & REAL-TIME IDE TOOLS
Allen Bradley Remote I/O & Data Highway+BDM Internet Protocol (HTTP, ARP, ICMP, BOOTP,SNMP, SMTP, POP3, PPP) CAN Bus
ISDNJTAG ModBus / ModBusTCPOpto22ProfiBusRS232/485/UART
SNMPSONETTCP/IPUDPWin Socket, DeviceNetX.25 / X.400 / X.500________________________
PROTOCOLS / NETWORK PROTOCOLS & STANDARDS
ConcurrentProcessingEmulators /Debuggers
Firmware
Multitasking
Object Oriented
PCSProcessorArchitecturesRational
UNIX Workstations________________________________________________
DEVELOPMENT ENVIRONMENT
Application ProgrammingComputer-assisted SoftwareEngineering (CASE) Configuration ManagementTools Database Programming DebuggingDevelopment ToolsDiagnostic ProgramDevelopmentDigital Signal ProcessingDigital Sound Processing
EncodingEmbedded SystemsFirmwareInternet Programming Mainframe Programming PC-Based EnvironmentProgram Design &DevelopmentProgram TestingProgramming LanguagesProgramming Logic &Techniques
Programming Tools Program Updates & ExpansionsScripting & CodingStorage & Retrieval Methods DesignSystem ProgrammingTechnical DocumentationUser Acceptance Testing Other: __________________ Other: __________________
PROGRAMMING SKILLS / TECHNOLOGY
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
344
IT AREAS OF EXPERTISE – Softw a r e
Adobe FreehandAdobe InDesignAdobe Illustrator Adobe PagemakerAdobe PhotoshopAdobe Type ManagerComputer-aided Design & Drafting (CADD)
Corel DrawDeneba Canvas
Extensis QX-Tools ProFontmongerFontographerFractal Design PainterKPT BryceKPT ConvolverKPT Power ToolsMicrosoft PublisherMulti-Ad CreatorPaint Shop Pro
PhotoVistaPhotoshop Plug-insSpyder Photo Suite ProStreamline SuitcaseTypestylerQuark Publishing SystemQuarkXpressXaos Paint Alchemy
Other: _________________
GRAPHIC DESIGN / DRAWING / PAINTING / DIGITAL IMAGING
Microsoft Works
Microsoft Office SuiteMicrosoft PowerPoint(Presentation)
Microsoft Word (Word Proc.)WordPerfect (Word Proc.)Claris Works (Word Proc.)Foxbase+ (Database)
Filemaker Pro (Database)Other: __________________Other: __________________Other: __________________
WORD PROCESSING / PRESENTATION / DATABASE PROGRAMS
Lexis Lotus 1-2-3Lotus SmartSuiteMicrosoft ExcelMYOB Account Edge
Quatro ProQuickBooks ProQuickenReal World Skyline Property Management
TurboTax DeluxeWest LawOther: __________________Other: __________________Other: __________________
ACCOUNTING / SPREADSHEET / LEGAL PROGRAMS
Adaptec Easy CD CreatorAdobe Acrobat Writer / ReaderACD ApplicationsAuthorware BAANDBSDaily Commerce ApplicationPlus SoftwareDragon Naturally Speaking EDIEdit BoxEPBXExchange GEAC
Great PlainsIllusionJD EdwardsLawsonLINCMS Proxy Server NetBeui ProtocolsNorton UtilitiesPeopleSoftROSSSound ForgeTimbuktu ProToast with Jam
SAPSASSpyder Photo Suite Pro
Translating PC to Mac FilesTritonVisio TechnicalWindows NT 4.0 Server &WorkstationWinZipWin 2000 Server & UpgradesWS FTPZone Alarm Other: __________________
MISCELLANEOUS PROGRAMS & UTILITIES
Aldus FetchExtensis
Fotolook
Image FinderiView MediaPro
Portfolio Browser
XPert Tools Pro for QuarkOther:_________________
Other:_________________
IMAGE FINDERS & BROWSERS
Information Technology
Telecommunications
Electronics
Satellite / Wideband
Website / Multimedia
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
INSTRUCTIONS:
Review the ActionVerbs list and circle allwords which relate toyour job functions and /or are important in yourtargeted profession.When you read each verb,explore your job dutiesto determine if you per-formed any task whichrelates to that word; andbe sure to include thosefunctions in your “JobResponsibilities.”
EXAMPLES:
• Software Designer –research, design, code,script, test, develop,install, configure, debug,program, t r o u b l e s h o o t ,d i a g n o s e …
• IT Executive – direct,manage, spearhead,oversee, implement,establish, forecast,strategize, increase,orchestrate, negotiate…
• Website Developer –design, develop, code,script, ensure, optimize,test, maximize, host,configure, program…
• Te l e c o m m u n i c a t i o n sM a n a g e r – c o n f i g u r e ,network, integrate, assess,forecast, converge,connect, distribute…
350
AccessAccomplishAchieve Acquire AcknowledgeAct asActivate AdaptAdhere to AdjustAdminister AdviseAffiliate withAllocate Amend Analyze Answer Apply ApproachAppropriateApprove Archive Arrange ArticulateAscertain AssembleAssess Assign Assimilate Assist AssureAudit AuthorizeAutomateBalance Bill BrainstormBridge Bring about BroadcastBudgetBuild Bundle CalculateCalibrateCanvasCapitalize on Carry out CategorizeCentralize ChairChallengeChange Charge Chart Check ClassifyCo-chair Co-coordinateCo-createCo-designCo-developCo-direct
Co-handleCo-head Co-leadCo-manage Code Collaborate Collate Collect Combine Communicate
withCompare CompileCompleteComply with Compose CompositeCompressComputeConceptualizeCondition Conduct Confer with Configure Conform to ConnectConsider ConsolidateConsult withContact Contribute to ContriveControlConverge ConvertConveyCoordinate CorrectCreate Cross-checkCross-fileCross-indexCross-link Cross-
reference Cross-section Cross-sellCritiqueCycleDeactivateDebug Decide DeclassifyDecodeDecompressDecrease Delegate Deliver Demonstrate DeployDescribe Deselect Design
Designate Determine Develop DeviseDiagnose Digitize Direct DisassembleDisconnectDiscoverDiscuss DismantleDistill Distribute DisuniteDiversifyDivertDocument DenoteDraft EditEducate ElevateEliminateEmployEncourage Enforce EngineerEnhanceEnsureEnter EnumerateEquateEstablishEstimateEvaluateExamineExceedExecuteExerciseExhibit ExpandExpediteExplainExploreFabricateFacilitateFileFine-tuneFixFollow up onForecastFormulateFulfill GatherGenerateHandleHelpIdentifyIllustrateImpactImplementImprove
IncorporateIncreaseInformInitiateInspectInspireInstallInstructInstrumental inIntegrateInteract withInterface withInterpretInterviewIntroduceInvestigateInvolved inJoinJuggleLaunchLayoutLeadLearnedLendLessenLinkListLocateMaintainManufactureMarketMaximizeMeasureMeet MentorMinimize Modify Monitor MotivateNegotiateNetwork withObserveObtainOfferOpenOperateOptimizeOrderOrganizeOvercomeOverseeParticipate inPartitionPenetratePerformPerpetuatePersuadePlacePlanPostPrearrangePre-establishPrep
PreparePresentPreservePreventPrioritizeProblem-solveProcessProduceProjectPromoteProofread ProtectProveProvidePublishPurchasePursueQuestionRaiseRankRealignRearrangeReassembleReassessReassureRebuildRecheckRecalculateRecommendReconditionReconstructRecord RecreateRecruitRectifyRedesignRedevelopRedirectRedistributeReduceReengineerReevaluateRe-examineReferRegenerateReinstallReintroduceReinventRelayRelocateRenderRepairReplaceReportRepresentReprocessRerunRescheduleResearchResolveRespond toRestructureRetest
RetouchReviewRevisit RewriteRun SafeguardSampleSatisfySave ScanScheduleScreenScriptSearchServe (as)ServiceSelect Selected toServeSet upSimplifySolveSortSpearheadSpecialize inSplitStandardizeStrategizeStreamlineStructureSubstantiateSucceedSuccessful inSuperviseSupportSurpassSynchronizeSynthesizeTackleTailorTeachTestThwartTrackTransitionTranslateTransmitTrainTroubleshootTurn aroundUncover UnifyUseUtilizeValidateVerifyViewWork withWrite
ACTION VERBS for IT / Te l e c o m m u n i c a t i o n s
CLIENT NAME: DATE:
___________________
Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
INSTRUCTIONS:Check off thoseattributes which youfeel come closest towho you are. Thenreview each checkeditem and determinewhich attributes helpyou the most in yourprofession. Underlinethose.
NOTE: Bolded itemsare deemed critical for managementpersonnel.
351
P E R S O N A L ATTRIBUTES for IT / Te l e c o m m u n i c a t i o n s
AccountableAccurate Action-drivenLeadership Adaptable Analytical Approachable Articulate Attentive to Detail BalancedBudget ConsciousCalm / Level-headed Client Focused Client-Service-Oriented Collaborative CommandPresence Communicative Competent Comprehensive Computer LiterateConceptual ConciseConflictManagement Coordination Critical Thinker Customer Focused Deadline ConsciousDecisiveDealing withAmbiguity DelegationDetail-Oriented Developing Loyaltyin Staff
Diplomatic Directing HighProducingTeams DiversityManagement Easy to Get AlongWithEducated / Degreed Efficiency-Oriented EmployeeRetention Ethics & Values Flexible / VersatileFollow-upFocusedFriendly Goal-DrivenGood Judgment Good Listener Help Others SolveProblems ImplementerInclusive InitiatorInnovativeInsightfulInspires Team InstructorIntegrityInterpersonal SkillsIntuitiveLeadershipAbilities Listening Skills Logical Thinker MentoringMethodical
Meticulous Morale Building Multi-Skilled Negotiator / Mediator NonjudgmentalObservantObjective Open-mindedOpen to Change OrganizedOutcome FocusedOvercomingBoundaries OvercomingAdversity PerceptivePersistentPersonable Planning & C o n c e p t u a l i z i n gPositive AttitudePracticalPrecise PresenterPriority SettingProactive Problem-SolverProductive Project-OrientedProfessional Profitability-Conscious Provide Direction Quick LearnerRapport Builder RelationshipBuilding Resourceful
Respected byOthers Responsive Results-OrientedRevenue Growth Self-DisciplinedSelf-StarterSelf-Motivated Sensible Sound Decision-maker Straight Forward StreamlineOperations SupportiveSystematicTacklingChallenges & Obstacles TactfulTactical Action PlansTask-oriented Team Builder /Leader Team OrientedTechnicalThink Outside theBox Time ManagerThorough Trouble-ShooterTrusted by Others Visionary Willing to Learn Work EthicWork Well UnderPressure
CLIENT NAME: DATE:
CLIENT NAME: DATE:
352
1. What type of systems, software, or technologies have you conceptualized,designed, developed, and/or implemented? ________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What did the process involve?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What was the resultant benefit?________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
2. What type of IT or Telecommunications hardware, software, operating systems,or networks do you program, install, code, configure, test, integrate, or monitor? ________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Is this for the firm, its clients, or both? ________________________________For what purpose?_________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
3. What type of programming languages and developing tools do you use?What do you use them for? (What do you script, code, program, or evaluate and forwhat purpose?)
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S
Information Technology
Telecommunications
Electronics
Satellite / Wideband
Website / Multimedia
353
4. What is your involvement with project timelines and associated functions?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
How do you ensure projects remain on task and timely?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
5. What do you research, troubleshoot, diagnose and/or correct?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
How have your efforts helped the company and/or its clients?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
6. For whom do you provide technical assistance, consultation, or advisementand for what purpose? ________________________________________________________________________
________________________________________________________________________
What types of assistance do you provide?________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
7. What type of programs or initiatives have you spearheaded?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What was the purpose? Did you meet your / the company’s goals? ________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Did you save the company money? How much and in what areas?________________________________________________________________________
________________________________________________________________________
IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S ( c o n t ’ d )
Information Technology
Telecommunications
Electronics
Satellite / Wideband
Website / Multimedia
354
8. With whom do you work or meet regularly and for what purpose?________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
9. What type of technical procedures, support documentation, and/or usermanuals have you written / revised / edited and for what purpose?________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
10. What type of end user acceptance testing do you perform, develop, orcoordinate? Does it involve multiple technologies, platforms, operatingsystems, interfaces, protocols, languages, or locations? Explain in detail.________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
11. Have you directed and/or led any teams in the development of any newproducts or technologies? What was the result? Were they within time -frames and budget?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
12. Have you improved the performance or efficiency or any systems? ________
What systems? _____________________________________________________________________________________________________________________________
How did you accomplish this? _________________________________________________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What were the results? Quantify in numbers, if possible._____________________________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S ( c o n t ’ d )
Information Technology
Telecommunications
Electronics
Satellite / Wideband
Website / Multimedia
Information Technology
Telecommunications
Electronics
Satellite / Wideband
Website / Multimedia
355
13. In what ways do you handle post-sales customer service and/or support?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
14. What type of technical support do you provide and to whom?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
15. Have you developed and/or implemented any support agreements? Yes NoExplain.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
16. If you are involved in information / financial / data processing system audits,what do you examine and/or check for?
Data Processing Standards Dependability of Information SystemsIntegrity and Security of Data Effectiveness of Policies and ProceduresAudit Controls Compliance with Federal and State RegulationsUnauthorized Activities Mismanagement of Funds / DataData Records Adequacy of Security MeasuresSystem Documentation Transaction Input and OutputSystem Processes Internal and External ControlsBalancing of Accounts Management ProceduresOther: ________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
17. What methods do you use to evaluate automated operating practices to assessthe dependability of information systems and adequacy of security measures?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S ( c o n t ’ d )
356
18. Have you improved the performance or efficiency or any systems, increased productivity, or streamlined operations? ________________
How did you accomplish this?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What were your results (quantify in numbers, if possible).
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
19. What type of training do you provide? To whom? What topics do you cover?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
20. Do you direct, manage, or supervise a technical staff? Ye s N o
How many direct reports and what titles? Indirect reports?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
21. Do you evaluate service quality or conduct cost of service analyses? Ye s N o
What is your involvement and the end result?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
22. If in management, how do you plan for the company’s growth and diversification?
________________________________________________________________________
________________________________________________________________________
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What type of capacity planning measures do you take?
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23. Do you act as a corporate advisor or consultant? Ye s N o
To whom? _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _What type of advise do you provide?
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What are the benefits / end results?
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24. What quality assurance, compliance, and/or control measures do you take?
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How do you know they are effective?
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What are the results / benefits of these measures?
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25. What level / type of technical support do you provide and to whom?
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2 6 . Was there any very complex or difficult problem you solved that saved the
firm money? Ye s N o Explain the problem (challenge).
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What actions did you take to solve this problem?
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What were the results of your efforts / benefits to the company?
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27. What measures do you take to ensure the integrity and security of systemsand data? How do you know they are effective? Explain.
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28. What was the biggest project you ever worked on and for whom?
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What did it involve?
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What was the budget for this project or cost (sale) to client?
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Copyright 2004 CreativeImage Builders, Inc. All rights reserved.
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29. Have you worked with any new or unique technologies, such as face-to-faceteleconferencing, touch screen, video card, or laserdisc technology?
Ye s No If so, what type of projects?
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What was it used for?
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How did the end result benefit the company?
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30. Do you perform any animation, multimedia, digital modeling, special effects, sound design, a u d i o /video editing or similar
projects? _________________________________________________________
What are these functions / processes used for?
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What are the results / benefits to the company?
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31. What other achievements, if any, have you performed and what was the result?
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IT / T E L E C O M M U N I C ATIONS A C H I E V E M E N T S ( c o n t ’ d )
Information Technology
Telecommunications
Electronics
Satellite / Wideband
Website / Multimedia