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University Technology Services. IT Briefing Thursday, December 20, 2007. IT Briefing. AGENDA FOR October 2007. IT Hardware Initiative Exchange Update. David Thurston John Scarbrough Lowette King Alison Haas Felicia Bianchi Jay Flanagan. IT hardware initiative. - PowerPoint PPT Presentation
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IT Briefing
Thursday, December 20, 2007
UniversityTechnologyServices
IT BriefingIT HARDWARE
INITIATIVE
EXCHANGE UPDATE
DAVID THURSTONJOHN SCARBROUGHLOWETTE KINGALISON HAAS
FELICIA BIANCHIJAY FLANAGAN
AGENDA FOR OCTOBER 2007
2
IT HARDWARE INITIATIVE
David Thurston, John Scarbrough, Loette King, Alison Haas
PURPOSE & OBJECTIVES
SCOPE
APPROACH
RESULTS
NEXT STEPS
it hardware initiativeDISCUSSION OUTLINE
4
PURPOSE• To review IT hardware in order to evaluate and reduce the costs through
improvements in sourcing, and structure and utilization of new agreements
OBJECTIVES• Cost savings
• Current contract expiring
• Evaluate IT hardwrae suppliers / industry
• Maintain or improve product quality and service levels
• Leverage Emory-wide spend
• Potential to consolidate IT hardware suppliers
PURPOSE & OBJECTIVES
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it hardware initiative
SCOPE: PCS, SERVERS, PRINTERS, AND PERIPHERALS
REVIEWED MORE THAN $10M OF IT HARDWARE ANNUAL SPEND
SPEND: UNIVERSITY - $6.1M HEALTHCARE - $4.025M
SCOPE
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Source: Based on A/P & P-Card spend for University, Hospital, (April 06 – March 07) and Clinic (FY06), Supplier reporting, & Emory expectations
1 Includes approximately $330K for services to Emory Healthcare for PC installation
2 Microsoft spend is estimated at $640K ($81K ordered from Dell)
3 Spend based on reported sales from Boise, also includes a 10% service fee for delivery
($'s in 000)
Vendor Primary User Computers Servers Printers Software PeripheralsAnnualSpend
Dell University $3,850 $640 $5 $125 $800 $5,420CDWG (Lenovo/MS)1,2 Healthcare/Computers 3,010 - - 560 - 3,570Tech Depot University 110 - 290 115 265 780Boise Office Max3 Healthcare - - 230 - - 230Other (Newegg) University - - - - 125 125
$6,970 $640 $525 $800 $1,190 $10,125Total
it hardware initiative
ENGAGED VARIOUS STAKEHOLDERS TO GATHER FEEDBACK ON SERVICE, BUSINESS REQUIREMENTS
• University procurement
• Healthcare procurement
• Emory Healthcare Information Services (EHc IS)
• University Technology Services (UTS)
DISCUSSED INITIATIVE & RECEIVED INPUT FROM IT SUPPORT COMMUNITY
REQUESTED RESPONSE FROM 3 MANUFACTURERS:• Dell, Lenovo, HP, plus various distributors
CONDUCTED NUMEROUS SUPPLIER MEETINGS TO GET BEST AGREEMENT
APPROACH
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it hardware initiative
RESULTS
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Scenario 1: No change to current state
Scenario 2: Shift Printer business to CDWG, Continue PC relationships (Dell / Lenovo)
Maximize savings, minimal change, improves service level requirements, some supplier consolidation
Scenario 3: Consolidate university and healthcare PC business to Dell
Scenario 4: Consolidate university and healthcare PC business to Lenovo
Scenario 5: Consolidate ITH business to one distributor
it hardware initiative
RESULTS
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it hardware initiativeDell
Previous Discount
New Discount
Discount Improvement% Discount Change
Lenovo
Previous Discount
New Discount
Discount Improvement% Discount Change
Hewlett Packard
Previous Discount
New Discount
Discount Improvement% Discount Change
9% 3%
LaserJet Printers Color LaserJet Printers
Non-Bundled Hardware
10%10%
Bundled Hardware
6% 2%
Bundled Hardware Non-Bundled Hardware
confidential
confidential
confidential
confidential
confidential
confidential
confidential
confidential
confidential
confidential
confidential
confidential
Laptops Previous Price New Price SavingsDell Latitude D830 confidential confidential 153$ Dell Latitude D630 confidential confidential 134$ Lenovo T60 confidential confidential 121$
DesktopsDell Optiplex 755 confidential confidential 126$ Lenovo M55 confidential confidential 157$
RESULTS
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it hardware initiative
DELL WARRANTY PARTS DIRECT
• Dell will fund up to 50 technicians for Tier 1 enrollment annually for life of agreement with UTS approval for funded license distribution
DELL GOLD TECHNICAL SUPPORT
• Optiplex systems at $XX add (std price $87) for 4 year and $XX add (std price $106) for 5 year
• Latitude systems at $XX add (std price $79) for 3 year and $XX add (std price $97) for 4 year
RESULTS
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it hardware initiative
EMORY UNIVERSITY AND EMORY HEALTHCARE COMMUNICATION
ROLLOUT OF STUDENT & PERSONAL PURCHASE PROGRAM• Dell Website
• CDWG Website
DELL PUNCH-OUT OPERATIONAL WITH NEW PRICING IN EFFECT SINCE OCTOBER
CDWG PUNCH-OUT OPERATIONAL WITH NEW PRICING EFFECTIVE JANUARY 1, 2008
LENOVO AND TECH DEPOT PUNCH-OUTS WILL BE DEACTIVATED EFFECTIVE JANUARY 1, 2008
ENSURE CONTRACT COMPLIANCE; PRICING & SERVICE LEVELS
NEXT STEPS
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it hardware initiative
?Questions
13
EMORY ENTERPRISE EXCHANGE
Felicia Bianchi
TIME-LINEARCHIVINGACCESSONLINE RESOURCESQUESTIONS?
enterprise exchangeAGENDA
15
EXCHANGE 2003 USERS
• First Quarter of 2008 all Exchange 2003 users will be moved to Exchange 2007.
• All mail, contacts, calendar, tasks and notes items will move to Exchange 2007.
• All resources, Distribution lists and Public folders will move to Exchange 2007.
• Any Eagle mail (webmail) that is needed can be migrated upon request.
• Any local archives created while using Exchange 2003 can be imported upon
request.
enterprise exchangeTIME-LINE
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ON A SPECIFIC WEEKEND (TBD)
• Migration begins 6pm Friday
• Friday night: All Exchange 2003 accounts are now Exchange 2007 accounts
• Friday night: Begin provisioning PDA accounts for all identified PDA accounts.
• PDA Provisioning Completed in 1 hour.
• Friday: All 2003 mail, calendar and contacts prior to Friday at 6pm are in the new
2007 account.
• Saturday: 2003 Mailbox data that was added/modified Friday afternoon/evening
appears in the 2007 environment.
enterprise exchangeINITIAL MIGRATION WEEKEND TIME-LINE
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CONTACT LOCAL SUPPORT FOR YOUR AREACALL THE HELP DESK AT 7-7777CREATE HELP DESK TICKET VIA
HTTPS://HELP.EMORY.EDU
enterprise exchangeGENERAL MIGRATION SUPPORT
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PROVIDES EXCHANGE ARCHIVING / TIERED STORAGEEND USER RESTORABILITY OF DELETED MESSAGESNO STORAGE LIMITS FOR ARCHIVED MESSAGES (300MB ACTIVE MAILBOX LIMIT)SEAMLESS RECOVERY OF ARCHIVED MESSAGESSEARCH ABILITYRETENTION POLICIES
enterprise exchangeARCHIVAL OVERVIEW
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LOCAL SUPPORT CONFIGURED OUTLOOK 2007 CLIENTENTOURAGE CLIENTIMAPSOUTLOOK WEB ACCESS AT HTTPS://OWA.EMORY.EDU
enterprise exchangeACCESS
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HTTP://IT.EMORY.EDU/SHOWDOC.CFM?DOCID=8330
enterprise exchangeRESOURCE WEBSITE
21
?Questions
22