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IT Essentials 1
Chapter 13
JEOPADY
Questions by R. Prensky and studentsPinetree Secondary School
Coquitlam, BC, Canada
RouterRouterModesModes
WANWANEncapsulationEncapsulation
WANWANServicesServices
RouterRouterBasicsBasics
RouterRouterCommands Commands
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RouterRouterModesModes
WANWANEncapsulationEncapsulation
WANWANServicesServices
RouterRouterBasicsBasics
RouterRouterCommands Commands
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Laptop Laptop RepairRepair
WirelessWirelessPreventativePreventativeMaintenanceMaintenance
Trouble-Trouble-shootingshooting
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► ► ► F i n a l J e o p a r d y ◄ ◄ ◄
Batteries/Batteries/DockingDockingStationsStations
Storage / Storage / RAMRAM
Question
Capable of handling voice and data and are ideally suited for connecting the devices like hands-free headsets
Wireless100
A: What is Bluetooth?
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QuestionA: What is 500Kbps?
Typical download speed in high-speed satellite network connections
Wireless200
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Question
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A: What is Broadband optical telepoint?
Transmission that can handle high-quality multimedia requirements
Wireless300
Question
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A: What is Enhanced Data Rates for GSM Evolution (EDGE)?
Provides increased data rates and improved data reliability
Wireless400
Question
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A: What is 54 Mbps and 100 feet (30.5 m)?
Maximum data rate and range of the most common Wi-Fi implementation
Wireless500
Question
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A: What is a Customer Replaceable Unit (CRU)?
Parts that can be replaced by the customer
Laptop Repair100
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A: What is backlight?
If the _______ has failed, the screen is only visible when looking at it from an angle.
Laptop Repair200
Question
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Laptop Repair300
A: What is Original Equipment Manufacturer?
OEM
Question
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A: What is an inverter?
Produces the high voltage required by the backlight.
Laptop Repair400
Question
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Laptop Repair500
A: What are motherboard, CPU, RAM, Power Supply, Peripheral, Bus Device, System Drive?
List three FRUs
Question
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A: What is form factor?
New batteries must use the same ___________ as the old battery.
Batteries/Docking Stations100
Question
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A: What is charge the battery to maximum capacity?
After a battery is discharged, this needs to be done.
Batteries/Docking Stations
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Question
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A: What is Ni-Cad and NiMH?
Two types of rechargeable batteries that should be occasionally discharged to completely remove the charge memory.
Batteries/Docking Stations300
Question
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A: What is PCI cards, additional hard drives, optical drives, and floppy drives.
A docking station is advantageous over a port replicator because it provides the ability to connect to these. (Choose 2)
Batteries/Docking Stations400
Question
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A: What is a docking station port or USB port?
Two methods of connecting a laptop to a docking station.
Batteries/Docking Stations500
Question
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A: What is Firewire external hard drive, External USB hard drive, DVD/CD.
Two methods of external storage for laptops.
Storage/RAM100
Question
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A: What is the POST screen, BIOS, or System Properties window?
This is where you confirm that you RAM is installed correctly.
Storage/RAM200
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A: What is behind a cover on the underside of the case?
This is where laptop RAM is usually installed.
Storage/RAM300
Question
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A: What is ESD?
Remove the battery and unplug before installing RAM to avoid damage related to this.
Storage/RAM400
Question
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A: What is Small Outline Dual Inline Memory Module.
SODIMM
Storage/RAM500
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A: What is Software Updates?
A preventive maintenance schedule for laptops should include procedures for cleaning, hard drive maintenance and ___
Preventative Maintenance100
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A: What is ammonia?
Never use cleaners that contain this.
Preventative Maintenance 200
Question
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A: What are Disk Cleanup and Disk Defragmenter?
Windows XP has two programs that help clean up the hard drive:
Preventative Maintenance 300
Question
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A: What is Compressed Air?
Used to remove dust from a laptop keyboard.
Preventative Maintenance 400
Question
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A: What is:
1. Select the hard drive that you want to clean.
2. Right-click and choose Properties.
3.On the General tab, click Disk Cleanup?
The steps to run Disk Cleanup:
Preventative Maintenance 500
Question
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A: What is Verify the obvious issues?
The second step in the Troubleshooting process
Troubleshooting100
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A: What is Have the user completely discharge the battery, then fully recharge it?
A user reports that the laptop battery needs recharging more frequently than when it was new.
Troubleshooting 200
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A: What is Error Messages, Beep Sequences, LEDs, or POST?
One source of information when in the “gather data from the computer” stage.
Troubleshooting 300
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A: What is Close with the customer?
The final step of the troubleshooting process
Troubleshooting 400
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A: What is Advise the customer to take the laptop to a repair centre or return it to the manufacturer?
The laptop keyboard no longer works.
Troubleshooting 500
QuestionA: 50 kbps?
Typical satellite Internet upload speed
Final Jeopardy
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