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IT Outsourcing Experience &
History in KNPC
Abdulaziz Al-Duaij Manager - Information Technology
Kuwait National Petroleum Company (KNPC)
• BS in Computer Engineering, UOP California 1988
• Working in Kuwait Petroleum Company since 1989.
• Manager of IT Department, KNPC
• Member in Kuwait Engineering Society 1988
• Member in Kuwait IT Society 1989
Agenda
Kuwait National Petroleum Company (KNPC) Benefits of IT Outsourcing & leasing
KNPC journey of IT Outsourcing & leasing Real Experience in KNPC IT Outsourcing & leasing
OIL SECTOR SERVICES
COMPANY
INSIDE
KUWAIT
KUAWAIT OIL COMPANY
KUWAIT GULF OIL COMPANY
KUWAIT AVIATION
FUELLING
PETROCHEMICAL
INDUSTRIES COMPANY
KUWAIT OIL TANKERS
COMPANY OIL DEVELOPMENT
COMPANY
KUWAIT NATIONAL
PETROLIUM COMPANY
OUTSIDE
KUWAIT
KUWAIT PETROLEUM
INTERNATIONAL
KUWAIT FOREIGN
PETROLEUM EXPLORATION
COMPANY
KNPC – Head Office
KNPC
KNPC
KNPC
KNPC
Leasing and outsourcing for IT equipment
outsourcing for KNPC data network
Manpower outsourcing for Applications
KNPC
Manpower outsourcing contracts
KNPC Over 10,000 equipment leased
KNPC Over 250 buildings in 10 sites (mainly hazardous).
KNPC Notebooks to all staff
KNPC Journey
Kuwait IT Society, Presentation on leasing by HP Mar,1996
Meeting with KNPC management --> FAILED April,1996
Pilot Project in Head Office ( 4 building, 700 staff) 1997
Pilot Project FAILED -> the agreement 1999
Preparing new RFP (contract agreement) 2000
New successful Leasing & outsourcing contract 2003
KNPC Experience Real Experience
KNPC Experience
Contract Manpower
Contractor
Real Experience
KNPC Experience Contract ( the agreement )
KNPC Experience Contract ( the agreement )
KNPC Experience Manpower
KNPC Experience The contractor
KNPC Experience User satisfaction - %90 and up
KNPC Experience User satisfaction - %90 and up
KNPC Experience Hybrid outsourcing
KNPC Experience Hidden cost in outsourcing
KNPC