Alexander Adams LinkenIn_AlexAAdams

Email: alexander.aa1210@gmail.com Phone: (209)640-8295

Career SummaryHighly motivated IT Professional with three years’ experience in a leading IT Helpdesk/Network support role and five years of direct customer service. Academically certified as a Computer Network Technician with two years of extensive training in Cisco Networking Fundamentals and Technologies. Able to work independently or in a team, utilizing disciplined troubleshooting practices to quickly and effectively resolve various networking issues in order to maintain optimal uptime.Skills Networking:

Systematic Troubleshooting ACL Configuration Proficiency LAN Technology Proficiency WAN Tech Familiarity OSI Model Familiarity SSH Telnet Cisco ASA Firewall Configuration WLAN Administration TCP/IP Model Familiarity OSPF, EIGRP, and RIPv2

Configuration proficiency Wireshark Proficiency Routing & Switching CLI

Configuration Proficiency NetFlow Familiarity IPS and IDS implementation in

Lab environment Server and Local AAA

Authentication VLAN Configuration

Tera Term Emulator proficiency VirtualBox VMware familiarity Frame Relay IPv4 NAT Syslog Familiarity SNMP Familiarity

Helpdesk/PC/Customer Service/Other:

Extraordinary direct customer service

Excellent written and verbal communication skills

Detail-oriented problem solver Solutions oriented Quick learner WINS Familiarity Track-It! Ticketing System

Software Mobile Device Configuration Windows XP/Vista/7/8 MS Office proficiency MS Command Line Familiarity Basic Android/iOS Troubleshooting Mac environment familiarity

ExperienceMarch 2015-Present

Livermore Public Library , Livermore, California, Computer Services Assistant

Successfully trained users (patrons and staff) in the operation of all equipment, hardware and software applications by providing friendly and effective technical assistance.

Maintained exceptional user satisfaction of the network by troubleshooting, installing, or repairing desktop hardware and software.

Reduced the risk of malicious network activity by maintaining

security procedures with programs such as Faronics DeepFreeze, Anti-Executable, and WinSelect for Public computer systems.

Established user’s wireless connectivity and resolved related issues by successfully utilizing Rukus ZoneDirector WLAN Controller software.

Ensured overall awareness of area conditions through detailed documentation of duties and best practices, reported to supervisor every shift.

September 2013-Present

In-N-Out Burger , Tracy , California, Level 5 Store Associate Fulfilled customer needs by demonstrating excellent customer

service skills. Delivered high quality food products to customers through strict

attention to detail without sacrificing speed of service. Consistently exceeded daily, weekly, monthly, and yearly sales

goals by working closely in a team and utilizing clear direct communication to ensure speed and accuracy.

Feb 2013-March2015

Buffalo Wild Wings , Tracy, California, Server Learned to work quickly and effectively under the pressures of a

fast-paced environment.

April 2012-September 2013

Barnes & Noble Booksellers , Tracy, California, Book Seller/ Music Seller/ Customer Service Rep / Digital Seller/Digital Support

Consistently provided extraordinary customer service that represented going "above and beyond" Barnes & Noble core values, which resulted in effective resolutions to each customer inquiry.

Efficiently completed daily tasks by exhibiting a strong sense of urgency, embracing change, and confronting problems from multiple angles to achieve best possible results.

Gained solid understanding of tech support best practices by providing support for Nook Devices: software updates, application installation, network connectivity, OS troubleshooting, and factory resets

EducationAugust 2011-May 2017

San Joaquin Delta College Computer Network Technician Certificate (CCNA

Academy) Basic Electronic Computer Networks-Complete Advanced Electronic Computer Networks-Complete Basic Electronic Network Systems-Complete Advanced Electronic Network Systems-Complete Network Systems Security-Complete (CCNA Security) Network Hardware Application-Complete

CCNA (Cisco Certified Network Associate), in Progress A.A Degree (Associates of Science), Computer Networking in

Alexander Adams LinkenIn_AlexAAdams

Email: alexander.aa1210@gmail.com Phone: (209)640-8295

Progress