J O H N F E R G U S O N
C y p r e s s T X 7 7 4 3 3
[email protected] https://www.linkedin.com/in/johnjferguson
M o b i l e : ( 8 3 2 ) 2 2 8 - 7 3 8 2
SUMMARY An accomplished senior information technology
professional with seventeen years of experience and a record of
focused,
growth-oriented, strategic leadership that drives progress in
highly competitive markets. Excellent problem solving,
organizational and decision making skills, coupled with strong
team leadership, communication and collaboration
abilities. A proven performer in the development of full IT
projects regarding applications, hardware, network and
infrastructures. Effective in completing and supporting high end
projects while meeting and exceeding corporate
expectations.
KEY STRENGTHS ITIL certified
A+
Active Directory
Microsoft Exchange 2010
Blackberry Enterprise Server v5
Windows Server 2008 R2
CISCO VoIP
CISCO Call Manager v8.0
Citrix VPN v2.0
Websence
Office 365
Netscreen
TCP/IP
LAN
WAN
Storage Area Networks
Dell PowerEdge Servers
Print Technology
IT Service Management
IT Operations Administration
IT Strategy
System Administration
Help Desk Support
Remedy Desk Support
Blackberry
iPhone
Apple OS
Apple Networks
Current TWIC, RIGPASS, BOSIET, and HUET card
holder
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Pacific Drilling July 2013 Present IT Specialist Onboard the
Pacific Khamsin (28 day rotation) Expert in desktop
hardware/software and LAN administration configuration and support
for 200+ users.
Part of the Vessel Management Team, accountable for all crew
health and safety, 2 years no lost time incidents.
Successfully manage the installation, repair and routine
maintenance for all onboard IT infrastructure and software.
Responsible for constant up time for all communications to
include VSAT, PABX, PAGA, and SVDR.
Liaison between bridge operations and vendors to include
Kongsberg, NOV, ABB and eHawk vessel electronics.
Accountable for IT budget process for Pacific Khamsin that
include purchasing, subscriptions, and audit.
EMAS-AMC March 2011 July 2013 IT Manager US Region Managed
service desk operations to ensure efficient, professional and
prompt resolution for multiple office locations of over 250
users in the Texas region.
Successfully ensured a one-day turnaround time for 90% of
incidents reported by user community.
Responsible for all installation, configuration, and support for
8 servers running Windows 2008 R2 OS environment at offsite
location data center (CyrusOne).
Working knowledge of routing/switching, network security and
network protocols as they pertain to Cisco products.
Configured, installed, and maintained LT05 tape backup running
Netback up.
Modified and supported all computers and user groups using
Active Directory.
Configured, maintained and troubleshoot user accounts through
Microsoft Exchange.
Supported VoIP phones through Cisco Call Manager for the Texas
region.
Monitored and maintained Blackberry Exchange Server with over
100 company provided Blackberry phones.
Implemented and supported company provided iPhones through
Active Sync for over 150 users.
Liaison between company and cellular provider to negotiate for
lowest cost of voice, data and text plans.
Implemented Follow Me Print application from Xerox that reduced
print costs by 20% by the first quarter.
Used Power Admin to monitor, alert, map, and report network
issues and concerns.
Implemented, configured and installed Citrix VPN for remote user
access.
Installed, configured and maintained LANs on company vessels
through Caprock VSAT satellite system.
Established high service levels for internal and external
clients and monitor service delivery to guarantee the agreed upon
targets and standards.
Ensured the company technical documents, diagrams and standard
operating procedures and policies are created, accurate and
maintained.
Created training manual for new hire orientation as it relates
to IT services and support.
Created internal training programs to help staff with daily
activities in Microsoft Office Suite.
Aker Solutions July 2005 - March 2011 Senior Technical Support
Analyst III
Provided senior level support to end user community to include
first point of contact in all computer hardware and application
problem requests for over 500 users in the Houston office.
Resolved incidents consistent with the agreed SLA contracts in
place with management.
Completed on average 8 incidents daily using Remedy
application.
Compiled monthly reports of SLA incidents using Remedy
application.
Maintained, configured and supported user groups and computers,
through Active Directory.
Built, maintained, supported user accounts through Microsoft
Exchange.
Assisted in the support of administrative computer-based
applications, to include AutoCAD, Solid Works, Orca Flex, Orca Lay,
Mathcad, Mathlab, Microsoft Office Suite, and Adobe.
Worked with Windows Server 2008R2 installations, upgrades,
patches, support and trouble shooting of servers on the company
network.
Analyzed problems (both technical and operational) and provided
workable solutions.
Accountable for complete functioning and performance of print
and imaging services for the US region, which included in access of
1500 users.
Configured, updated, patched and supported over 20 print and
imaging servers using Windows 2008R2 in the US region.
Negotiated with several vendors for best price point to optimize
the lowest print and imaging costs.
Overall complete working knowledge of HP, Xerox, Oce, Sharp, and
Cannon print and image devices.
Complete understanding of print and image requirements and how
it affects the overall business.
Coordinated activities of external contractors / vendors
regarding all computers and printers.
Amerada Hess May 1998 July 2005 Lead Desk Side Support
Specialist
Delivered comprehensive technical support services to the
companys internal customers and service providers of over 500 users
in the Houston office.
Installed, and configured various hardware to include memory,
hard drives, processers, video cards, NIC, SCSI cards and LPT1
cards.
Assess reported issues and as necessary work directly with
companys service providers for escalation and timely issue
resolution.
Effectively communicate with desk side supervisor in regards to
asset management and break/fix processes.
Self-monitoring of help desk tickets to insure proper escalation
and resolution of incidents consistent with the agreed SLAs.
Communication with IT Infrastructure support groups to
appropriately escalate incidents and follow up on incidents to
drive resolution for the customer.
EDUCATION
BS - Computer Science Incarnate Word College San Antonio, TX
Continuing education PMP certification from Villanova
University
