IT showcase – Madhya Pradesh

23rd February 2013

Department of Information Technology Government of Madhya Pradesh

Index

• Our e-governance Structure• Service Disbursement Model • IT infrastructure

• Existing• Pipeline

• IT landmarks• Way Forward

• Jobs in Hand• Focus Area

Our E-Governance Structure

State IT department

MAP_IT MPSEDC NIC M.P online

Imbibing Nationally prescribed guidelines & framework•IT Dept. – carved out of Industries Dept. in 2000•No independent directorate•E-governance Council – chaired by CM•Empowered Committee – chaired by CS•District e-Governance Societies in all districts

IT THEMEEnabling citizen centric services through IT empowerment across state –user departments – key driver being MMPs

Madhya Pradesh State Electronic Development Corporation

Committed to growth & development of IT in state Self sustained operations for past 25 years Implementing Common Infrastructure projects (SDC, SWAN & CSC) Advisory body rendering

IT Consulting, Networking solutions and procurement solutions to various govt. departments

(Madhya Pradesh Agency for Promotion of IT)

E-Governance think tank Incepted & operational since 1999 IT governance & program management for state-wide

user departments vide State e-Mission Team (SeMT)

State IT vision facilitator Unified Portal Citizen centric Online services State Recruitment framework enabler Online Assessment Examinations for recruitment/on-boarding for Patwaris/E-gov field staff/

Agriculture. Proven PPP venture – catalyzing state-wide E-Gov Boosts of 3000+ state-wide Kiosks Linear growth path since institutionalization Few stats:

SERVICE No. of Txn

Recruitment Services 28.67 LACS

Education Services 19.96 LACS

Online Assessment Services 1 .07 LACS

B 2 C Services 7.91 LACS

OTHERS 16. 17 LACS

Citizen Centric Services (Disbursement Model )

Common Service Center (CSC)

A Core IT Infrastructure Project 9000+ centers established through PPP model

Multi-vendor eradicating single point of failure

Service window for - MPOnline Strengthening G2C and B2C services Enabling framework for en-route IT

endeavors E-district Services under Lok Seva Guarantee Act 2010

Key Feats: 14 lakh Farmer Registrations Kiosk Banking through 800+ CSCs

LSKs (Lok Seva Kendra) 90 state-wide outlets Strengthening G2C service framework Enabling framework for en-route IT

endeavors E-district Services under Lok Seva Guarantee Act 2010

Enabling certificates Issuance Income, Domicile, Solvency & Khasra Ration/BPL cards Pension Services – Widow/old age/ Social security

Work in progress: 52 Citizen centric services Birth, Death and Caste issuances – key services

IT Infrastructure/Enablers(Existing & Pipeline)

IT Parks SEZ (Crystal IT Park Indore), Software Technology Park-Indore and

IT Park Gwalior - Operational 44 MOUs executed for IT endeavors Employment generation part of core Agenda Infosys , TCS , Impetus to commence operations IT parks at Bhopal & Jabalpur – next in-line

SDC - Services & Demographics

• State of art : Tier II compliant

• High availability 99.749% uptime

• State Consultant: PricewaterhouseCoopers Pvt. Ltd.

• ISO 14001 & 27001 Compliance

• Aimed at Co-hosting and Co-locating

• Expandability options evaluated for next 5 years

M.P. State Wide Area Network (MPSWAN) & NOFN

Core IT enabler High bandwidth – vertical & horizontal connectivity

H.O – Divisions – 34 MBPS Division - District – 8 MBPS District – Blocks – 2 MBPS Upgradation – 1 GBPS - WIP

Integrated NOFN (National Optic Fibre Network) and NICNET Pilot implemented for few gram phanchayat

Facilitate SSDG and NSDG integration Next Steps:

Cascading SWAN & NOFN – boost state-wide connectivity

Call Center

Operational from 25th Sept 2008 Serving as a tool for good governance 325 services of 22 departments on board 4000 calls per day - 250 complaints register per day 32 lacs calls received till date

State Service Delivery Gateway (SSDG)

Top priority Mission Mode Project 41 G2C Services spanning 6 Departments Single integrated portal for the entire state IT services face for citizens rendering G2C services Backend integration of all major entities/departments Target application integration :

Lok Seva Guarantee Act 2010 E-districts Samagra Samajik Suraksha Mission

Governance by State Portal Coordination committee Expected to Go-live by Dec 2012

IT Finishing School at MHOW

• IT & job enablement being driving principles • Key beneficiaries expected:

• State user departments , fresh graduates • Collaborating partners ( MOUs – WIP)

• NASSCOM • National Skill Development Corp.

• Industry driven syllabus to be formulated• Train the trainer approach• Operation commencement expected in 6-8 months

Focus Area - Capacity Building & IT Awareness

STeP: Pioneered one complete cycle of training modules 4000+ state government officials trained on IT skills at IT

training center Bhopal State E-Governance Awards- promoting IT Monthly IT Newsletter in Hindi Workshops conducted :

e-Transaction, e-Payment and e-Procurement Next steps:

Plan ready for divisional level workshops Year long calendar for awareness activities

IT Landmarks

e-Treasury

Integrated Treasuries Computerization Project (ITCP)

District treasuries are networked with the state headquarters and are connected with

the Bank.

Information access on-line and data transmission bringing greater transparency to

treasury operation.

Up-to-date information of detailed head wise and department wise revenue and

expenditure is now available on-line.

In sequel to the ITCP, the State Government implemented “e-payment” a

comprehensive project that eliminates the need to issue physical cheque and

introduces transparency in the payment system. Presently 187 Treasuries and Sub

Treasuries are enabled for performing e-Payments.

The Beneficiaries are informed via SMS / eMails

Commercial Taxes Department

• Enabling on line assessment for 10 lac dealers • Online tax submission • Daily data reporting dashboards for state-wide tax collections• 96 CTO locations connected to state of art centralized architecture• Revenue figures reported to RBI on daily basis• VOIP enablement cuts down transaction costs• State of Art computer centre boosting of:

• SAN, RAC, DNS, DHCP, NETWORK MANAGEMENT SYSTEM

e-District – Statewide Rollout

A National Mission Mode Project Pilot already under implementation in 5 districts More than 30,000 applications processed in a month State wide roll out for rest 45 districts (Pilot done for 5

Districts) Project for G2C e-service delivery DPR for Rs. 115 Cr approved by Govt of India Lok Sewa Application by NIC to be e-district application MPSWAN, SDC, SSDG, LSK/CSC to be leveraged

Land Record - Bhu-Abhilekh State of Madhya Pradesh has prepared a largest database of Land

records in the country.

In the State of M.P. the Land Records of all revenue villages have

been computerized, i.e. the textual data of land records are 100%

converted into electronic form.

35 Million Khasra (Plot/Survey) numbers comprising of Eleven

million Landowners embedded

Other Initiatives - Web Based GIS and Modern Record Room are

in progress.

Next steps:Digitally endorsed Kahsras to be made available to

citizen through service window ( on-demand)

Food & Civil Supplies Department - e Upaarjan

Food & Civil Supplies Department – e Uparjan (Computerization of Wheat Procurement)

Unified database of more that 15 lacs farmers.

Benefiting Farmers under Minimum Support Prices.

Decision Support System -Procurement forecasting

and Identification of genuine farmers.

Transparency and citizen interface.

SMS Alerts - Develop the real time alert mechanism for

farmers for procurement operations.

Develop Offline connectivity – Concept of Runners

Home Department - Crime & Criminal Tracking Network System – CCTNS

CCTNS is a comprehensive system for enhancing the efficiency and effectiveness of policing in Madhya Pradesh.

The system has been designed to create a nationwide IT-enabled system to help the police in investigation of crime and detecting criminals.

CCTNS will connect and share real-time information and data on crime and criminals throughout the states and country thereby strengthening the information base of the investigating officers.

CCTNS will connect police stations, district police headquarters, fingerprint bureaus and forensic science laboratories using a common IT platform for enabling the investigating officials to get the records of any criminal very quickly.

Road and Transport Department

The department of Transport has initiated computerization (issue of Driving

licenses, Vehicle Registration, Permits etc.) with Smart Card interface on a

Build Own Operate (BOO) basis. 9 years of successful operations

List of on-line services:

Licence Appointment system

Online Tax Payment

Driving License and Vehicle Registration Search

Tax Details and Assessment

National Permit Draft

MPSEGC, Panchayat & Rural Development Department (MGNREGS)

Enhanced citizen service delivery.

On time payment thru transparent mechanism.

Real time monitoring of scheme operations.

Accurate MIS and reporting

Operational efficiency and strategic control

Developed e-Infrastructure to Interface with banks and other

agencies like UIDAI to facilitate online payment to workers and

beneficiaries.

Other Key Initiatives

S.No. Projects

1. e Jan Sunvai (redressing of public grievances). and e Shiksha

2. Online Bus Booking System

3. E Governance and Service Delivery (Indore Municipal Corporation)

4. E- CMS – CLR Office (Correspondence Management System)

5. Online Revenue Recovery Certificate – Web enabled BRISC Software Application

6. Patwari Assessment Online

Way forward……

….Jobs at hand

…Focus Area

We are in midst of……jobs at hand

Strengthening MAP_IT

Restructuring SeMT and administrative framework

Deployment of e-Gov Officers at District and Sub-district level.

Organizing competency test for inducting IT skilled manpower in government

Setting up of 15 Regional IT Training Centers

Statewide rollout of e-District project by January 2013

Better identity creation:

Establishment of IT Directorate and IT Cadre

Establishment of IIIT Bhopal

High-end IT Skill training to 5000 candidates

Institute State Centre of Excellence

I/OI/O Testing Testing CoECoE

Cyber Cyber CellCell

Task ForcesTask ForcesTask ForcesTask ForcesSDC SDC OperationOperation

SDC SDC OperationOperation

SeMTSeMT MPSEDC ADM MPSEDC ADM StaffStaff

MPSEDC Sec. MPSEDC Sec. PoolPool

IT enablement/ Compliance cell IT enablement/

Compliance cell

IT Governance Cell

IT Governance Cell

Marketing CellMarketing Cell

RFP/ Tender CellRFP/ Tender Cell

Contract CellContract Cell

S/W S/W Technology Technology

Vertical Vertical

Team Proposed measurands

Institute Centre of Excellence (CoE) team

Create IT information repository • Active / rolled out applications with state user departments • Approach notes;

• Data Digitization/Testing approach• Change management • QA processes / BPR – process re-engineering

Create Bench marking reports ( catching up with Industry)• Popular architectures and their advantages • Hardware benchmarks suiting application profiles

• Peak loads / transaction complexity• Prepare beta solutions

Create application deployment environment at SDCCreate and showcase technology vertical capabilityEnabling integration of citizen centric services:

•E-district • Lok Seva Guarantee Act 2010• SSDG & Land Records

Focus Areas – FY12/13

Focus Area What does this entail?

UID compliance & Awareness Campaign ( instituting SRDH)

• Current UID enrollments across state – 1.05 Crores• Ramp up UID compliance – 6 crores in next 6-8 months• Run UID awareness campaign

• For state user departments• State citizens / beneficiaries

• Enable UID integration with citizen service oriented applications:

• E-district• Lok Seva Guarantee Act 2010• SSDG• Samagra Samajik Suraksha Mission

• Loop in banks • Strengthen disbursement framework vide UID• Bettering Citizen centric services

• Permitting banks to access databases• Expediting process/approvals

Focus Areas – FY12/13

• Operationalize State Data Centre• Roll out effective citizen centric services thru:

• E-district• Lok Seva Guarantee Act 2010• SSDG

• Strengthen service disbursement model thru:• CSCs• LSKs

• Integrate Citizen centric apps under single roof• Aadhar integration (UID)• Strengthen Banking frameworks for:

• Effective citizen services• Aggressive SLAs ( Service level Agreements)

Focus Areas – FY12/13

Help that we look forward to… Financial Grants for pipeline proposals

Centre of Excellence (CoE) - submitted

Ladli Lakshmi – submitted

Concept showcased by Hon’ble CM at world bank conference

Aimed at :

Data digitization, work-flow & storage enablement

Expediting Services -NSC (National Saving Certificates)

IT enablement for Advocate General office – submitted

Aimed at :

Creating MIS/ data digitization

Better “ Cause List” tracking”

IT Capacity Building Plan for Government Employees - submiited  Aimed at :

Establish 15 IT Capacity Building Centres

Catalyzing training and IT enablement thru’ such centres

Thank you