IT Solutions for Telecom Providers · for Telecom Providers. ... Customer Self-Service Portals Profile-based and personalized use Purchase management (e.g. add or upgrade service

www.scnsoft.com © 2020 ScienceSoft ®

IT Solutions for Telecom Providers

http://www.scnsoft.com/


Key Facts

ScienceSoft is an international software development and consulting

company that has been powering global leaders in mobile telephony

as well as aspiring startups like Viber (grew to 900+ mln users).

700employees

Customers in 37 countries,

including Fortune 500 companies

14 years in Telecom,

30 years in the IT market



Companies That Use Our Software



Our Experience in Telecom

Operations support systems

(OSS)

Business support systems

(BSS)

Customized Value-Added Services (VAS) Software



Operations Support Systems

Network resources inventory

Performance management

Fault management Trouble ticketing Fraud protection



Business Support Systems

Corporate portals

CRM systems

Customer self-service portals

Customer communication management solutions

Data analysis and reporting

Billing systems



Customized VAS Software

Custom web and mobile applications

VoIP apps

IPTV apps



Corporate Portals

Project and task management

Corporate knowledge base

Workforce managementProcurement management

Business workflow automation

Document management

Hallmark project: Corporate portal for 45,000 users



CRM Systems

Customer account management

track order history, channel activity,

promotion response etc.

Loyalty program management

personalized offers, promotions and information on

products and services

Customer retention

predict customer churn and increase customer

value and loyalty by using advanced analytics

Hallmark project: CRM for a bank with 7 mln clients



Customer Self-Service Portals

Profile-based and personalized use

Purchase management (e.g. add or upgrade service package)

Security, scalability and high-performance optimization

Integration with business systems (e.g. CRM) and social media

Mobile and tabletoptimized design



Customer communication management

1 Fast and brand-consistent document design

2 Email automation: personal reports, invoices, newsletters, etc.

3 SMS communication automation:

CRM

ERP

Billing

personalized notifications

promotional SMS messages

processing SMS message responses



Data Analysis and Reporting

Predictive Analytics

Customer behavior analysis through segmentationand history to optimize marketing strategy

Advanced reporting

Customizable reports to evaluate campaign effectiveness, predict churn, and provide information for further improvements

Data Warehouse implementation

Services from hardware consulting to deployment and support of data center infrastructure



Security Intelligence

Security Information and Event Management (SIEM)

Identity and Access Management

Penetration testing



Success Story

Viber Messenger

Android and WP apps

that allow users to make

phone calls, send texts

and photo messages

using Wi-Fi or 3G

Android SDK, Volley, Gradle, SQLite,

Windows Phone Toolkit, UiAutomator

Customer Solution

Tools & Technologies

Viber – an instant

messaging

and VoIP provider

with 900+ mln

users



Success Story

Mobile Number Portability System

Java, Perl, Tomcat, log4j, Oracle,

JUnit, Spring, Hibernate, Mason


An automatic Mobile

Number Portability

system that enables

users to easily switch

service providers without

the need to change their

number

Customer Solution

European

telecom provider

with 1.4 mln

subscribers



Success Story

Viber Billing

PHP, Zend, MySQL, HTML, CSS,

JavaScript, jQuery, mediaQuery,

Git, Linux, Amazon AWS, Jenkins

Customer Solution


Viber – an instant

messaging

and VoIP provider

with 900+ mln

users

A user-friendly self-care

portal with a rich payment

functionality which allows

users to keep track of

their calls and account

balances in a secure and

convenient manner



Success Story

Mobile TV Apps

JavaScript, Backbone.js, jQuery, RequireJS,

Underscore.js, HTML/CSS, Objective-C,

Android SDK, Windows Phone, Xbox, PS3/PS4


A number of

customizable multi-screen

apps that allow watching

online streams on

smartphones, tablets, TV,

gaming consoles and in

browsers

Customer Solution


Company

providing video

streaming services

for T-Mobile,

Orange and

others



Success Story

IBM SIEM Solution Deployment and Configuration

IBM Security QRadar SIEM, Python, Regex, Linux Shell

Customer Solution


Telecom provider

offering local and

international

telephone and

Internet services with

over 3,000 employees

Deployment and high-level

tuning of an IBM Security

QRadar SIEM solution for

6 data centers in 2 cities.

ScienceSoft created 10

custom Log Source

Extensions to integrate the

Customer’s applications



Success Story

Penetration Testing for a Mobile Operator

Acunetix, Burp Suite, Immunity Debugger,

Metasploit, Nmap, OpenVAS, Skipfish,

sqlmap, XSpider, w3af, Wfuzz, ZAProxy


ScienceSoft performed

testing of the Customer’s

security level (5 selected

public web applications

and 5 selected elements of

the network perimeter)

and revealed serious

vulnerabilities

Customer Solution

Mobile operator

with more than

5 mln subscribers

and almost 2,000

employees



Let’s Keep in Touch!

SCIENCESOFT USA

5900 S. Lake Forest Dr., Suite 300 McKinney, TX 75070, USAPhone: +1 214 306 68 37Email: [email protected]: www.scnsoft.com

Learn more about OUR IT SOLUTIONS FOR TELECOM


mailto:[email protected]


https://www.scnsoft.com/services/mobile-development-services/telecom-software-development

Documents

IT Solutions for Telecom Providers · for Telecom Providers. ... Customer Self-Service Portals Profile-based and personalized use Purchase management (e.g. add or upgrade service