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It Takes a Village: Supporting Online Students
Illinois Online Conference
February 17, 2006
Anita Crawley, Montgomery College
Holly McCracken, University of Illinois at Springfield
Overview
Scope of Online Support Services
Academic Support in Distance Learning
Student Support in Distance Learning
Benefits of “Building the Village”: the Importance of Collaboration
Tour of Supporting Online Services course
What’s Next: Identifying Questions
Scope of Student Services
one student and a curriculum
administrative core
academicservicessuite
student communitiessuite
communi- cations suite
personal servicessuite
student records
Student Services for Online Learners
WC
ET
-LA
AP
pro
ject
Quick Campus AuditLet’s Hear from You
Based on the “Web” Green check If Your Institution Has:
Most of Administrative Core Services? 5 or More Academic Services? 3 or More Personal Services? Online Advising? A Comprehensive Virtual Portal?
Role of Academic Affairs in Supporting Online Students Advocacy: Filling Service Gaps Intervention: Combining High Tech & High Touch Referral: Coordinating System Components Advising: Reinforcing Instructional Goals Documenting: Identifying Unmet Needs Recruiting: Representing the “face & voice” of
the University Instructing: Reinforcing a distributed approach Scheduling: Developing course schedules for
each academic term
Role of Student Affairs inin Supporting Online Students
Mission of Student Affairs Growth of distance learning enrollments Good student services essential for all Challenges of delivering effective services at
a distance Turf issues and the Web “ take down that wall
Gorbachev”
Convergence of StakeholdersSupport Functions in Academic Affairs
Recruitment Consistent with College/Program Goals
Applicant Screening College Management re: Retention &
Persistence “Distributed” Advising Related to
Processes Advocacy re: Navigating Institutional
Systems Facilitation of Program (Major/Minor)
Orientation Course Schedule Development/
Maintenance Collaboration/Coordination with
Institutional Systems Data Collection/Analysis to Direct
Program Sustainability & Scalability
Support Functions in Student Affairs
Recruitment Consistent with Institutional Goals
Development of Academic Preparedness Programming
Facilitation of Institutional Orientation
Providing Broad-Based Services & Programs by Focus (e.g., Student Government, Health Services, etc.)
Management of Application, Admissions, & Registration Processes, e.g.,Transcript Audit & GPA Calculation
Collaboration/Coordination with Institutional Systems
Let’s Hear from You!Step Up to the Virtual Microphone
Which are Shared Functions between Academic & Student Support?
Likewise, Which are Distinct Academic & Student Support Functions?
Is It Possible To Have A System That Integrates Academic & Student Support?
What type of approach should be implemented?
Where Have All the Silos Gone: How Can “Seamlessness” Be Maintained?
Tour of Course
Anita and Holly Demonstrate
One Method to Build the Village:
The Illinois Online Network’s Course
“Supporting Online Students”
Resources
Illinois Online Network Courses (MVCR) http://www.ion.uillinois.edu/courses
Technology in Student Affairs: Supporting Student Learning & Services, Kevin Kruger, Editor, Number 112, Winter 2005.
Sample Best Practices Websiteshttp://people.uis.edu/hmccr1/BestPractices/index.htm
Supporting Online Students Webliographyhttp://people.uis.edu/hmccr1/SOSBibliography/index.htm
Online Student Success Centerhttp://www.montgomerycollege.edu/Departments/studevgt/onlinsts/Resources/onlinestuserv.htm
WCET Resources
Beyond the Administrative Core - http://www.wcet.info/projects/laap/
CENTSS – http://www.centss.org/
WCET & The Higher Learning Commission Joint Workshop – Best Practices in Student Services Online: Providing Experiences that Support Learners- June 7-9, 2005.
Contact Information
Anita Crawley, Montgomery CollegeGermantown, MD
Distance Learning Counselor & Faculty Member [email protected]
Holly McCracken, University of Illinois at SpringfieldSpringfield, IL Director of Online Programming, College of Liberal Arts & Sciences [email protected]
