It takes two to tango!How Fraud Detection and Customer Experience go hand in hand

Motor Insurance Conference, Vienna, 8/4/2019

Tearing down the silos

Straight-Through Processing

Accept Policy Immediately

Flag for Review

Deny Policy Application

Underwriting

Pay Claim Immediately

Flag for Review

Block Payment/Send to SIU

Claims

An AI Powered ToolExample: claims

Possible Actions (determination in close cooperation with user)

Red: Immediate forwarding to Investigation unit

Orange: Interactively asking additional questions,

mostly handled by senior claim handler

Green: Fast processing/ STP/Focus on service level

> 100

50 - 99

0 - 49

STP => CX

Quiz time

Which emerging technology is the most often used by insurers?

A. I-o-T

B. Mobile Apps

C. Blockchain

D. AI and machine learning?

Where We Are Today?

“Amazon thinks my recent purchase of a water purifier was merely the stepping stone to my

new found hobby of collecting water purifiers.”

#1 Fraud Analytics solution for P&C insurers worldwide with 100% focus

1,000+ years of insurance knowledge on board

Out-of-the-box know-how included and maintained

Short implementations (< 6 months based on 160 implementations in 36 countries)

Integration with local data sources

ROI within 12 months

Proven AI with actionable insights (white box)

Seamless integrations with core systems for fraud detection

FRISS

160+ implementations, 36 countries, 77 clients

Top 3 direct insurersin The Netherlands

Market leader in Greece

Top international insurers

EuropeNo. 1

No. 9

East EuropeNo. 1

Latin AmericaNo. 1

Country leaders Top 5 per country

Traditional Distribution Online Distribution

Customer Case Customer Case

When you hear Fraud, think FRISSWhen you think CX, call FRISS

Dance tango with your customersFRISS will play the music

Thank you!

Sales Manager CEE Region

Krzysztof Jablonski (Kris)

k.jablonski@friss.com