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Infrastructure Optimization A Journey
Worth Making
Changing EnvironmentsFactors Challenge How We Interact with Technology
“It will be difficult for anyone to construct a strategy that assumes the business environment will go back to looking like it did in 2007. The future will require new ideas and new capabilities, and many of those will depend on technology.”
Societal• Consumerization• Digital Relationships• Sustainability
Technology• Social Media• Location Intelligence• Cloud Computing
• Context-Aware Computing
Business• Social Business Models• Remote Workforce• Usage-Metered Revenue Models
• Cloud Businesses
1 Cutting Cost and Lowering CapexInfrastructure uses up valuable IT resources
Driving value for the business with tight IT budgets
Leveraging and extending past IT investments to provide future value
Maintaining security while increasing access and transparency internally and externally
Many data centers are a limitation
Finding the right transformative capabilities across the enterprise: cloud computing, data-center strategies, SaaS, mobility, IT automation?
23
45
6
Current Business ExpectationsReduced Budgets Lead to More Focused Priorities
Business End Users Need Agility and
Flexibility
IT Pros
Need Contro
l
ChangingMarketConditions
EmergingCompetitiveThreats
MergersandAcquisitions
DiverseUserPopulations
ScarceStaff
TighterBudgets
AgingHardware
MatrixedPartners
ManyConfigurations
Many Conflicting Demands on ITBudget, Business, and Productivity
Technology Investing Must ShiftTo an approach that…
Is holistic - across the infrastructureReduces complexity and helps to control costsMeets Business drivers
Is based on proven Best PracticesPrioritizes and sequences IT projects in a structured, systematic manner
Manages CostProvides focus on AgilityImproves role-based Productivity
Infrastructure Optimization Provides that Approach
Gartner Maturity ModelMIT Maturity Model
OVER 6 YEARS OF RESEARCH15,000+ IT ENVIRONMENTS
ANALYZED
Proved the benefits via studies with IDC
Basic
Cost Center
More Efficient
Cost Center
Business Enabler
Strategic Asset
Standardized Rationalized Dynamic
Core Infrastructure
Business Productivity
Application Platform
CrossCapability
• 2011 Infrastructure and Business Productivity• Updated Model• Over 250 People, plus Analysts collaborated
Infrastructure OptimizationSix Years of Proven Success
“Companies that manage their IT investments most successfully generate returns that are as much as 40% higher than those of their competitors.” – Jeanne W. Ross, Peter Weill, “Six IT Decisions Your IT People Shouldn’t Make,” Harvard Business Review
Lower IT Labor Costs Per Server/Year
Increased Servers Managed by FTEs
Per PC Costs Drop
Business Value of Optimization
LOWER IT LABOR COST PER SERVER PER YEAR
Data Center best practices study with 162 companies
Microsoft spot light on costs study
INCREASE SERVERS MANAGED PER IT FTE
LOWER RECURRING TCO
MORE EFFICIENT
Basic Standardized Rationalized $-
$5,000.00
$10,000.00
$15,000.00
$20,000.00
$25,000.00
CollaborationEmailIdentity and AccessData ManagementConnectivityPrint
Basic Standardized Rationalized0
50
100
150
200
250
300
350
400
CollaborationEmailIdentity and AccessData ManagementConnectivityPrint
Optimization Drives Lower TCO
*Optimizing Infrastructure: The Relationship Between IT Labor Costs and Best Practices for Managing the Windows Desktop (IDC, October 2006)
Infrastructure OptimizationCost Savings
Dynamic
Fully automated
management, dynamic resource usage ,
business linked SLAs
Microsoft IO Model Guides the Journey
Rationalized
Managed and consolidated IT Infrastructurewith maximum
automation
Standardized
Managed IT Infrastructure
with limited automation
Basic
Uncoordinated,
manualinfrastructure
Microsoft Optimization ModelProviding the “How do you get there from here?”
2005 Core Infrastructure Model
DynamicRationalizedBasic Standardized
2011 Core Infrastructure Model
Data Protection and Recovery
Desktop, Device, and Server Mgmt
Identity and Access Management
Security and Networking
Storage
Data Center Management & Virtualization
Networking
Server SecurityDatacenter Services
Client Services Client Security
Client Management & Virtualization
Identity & Security Services Information Protection & Control
Identity and Access
IT Process & ComplianceIT Process & Compliance
Capabilities
Wo
rklo
ad
s
2006 Business Productivity Infrastructure Model
DynamicRationalizedBasic Standardized
2011 Business Productivity Infrastructure Model
Business Intelligence
Enterprise Content Management
Collaboration
Unified Communications
Enterprise Search
Collaboration
Project Management
Portals
Social Computing
Workspace
Unified Communications Voice
IM/Presence
Conferencing
Messaging
Enterprise Content Management
Process efficiency
E-Discovery
Information Management
EnterpriseSearch Interactive Experience and Navigation
Information Access
Reporting and Analysis
Analytics and Data Mining
Report Generation and Distribution
Dashboards
Content Creation
Interoperability
Multi Device Support
User Accessibility
Authoring
Basic
Standardized
Rationalized
Dynamic
Servers are generic
Best Practices Generated and Consumed
Incre
ased
Op
era
tion
al Effi
cie
ncy
Less T
ota
l C
ost
of
Ow
ners
hip
Recognitionof
Workloads
Measurement and Service Level
Agreement Manageme
nt
User/Role Specific Service
Oriented Manageme
nt
Where is your organization?Can best practices be learned from other IT environments?
Where Are You?
STANDARDIZED SERVICE
CUSTOMIZABLE PRODUCTLOW OPERATIONS COST
Migration to the CloudWhy Are We Seeing Movement
Cloud ComputingLay the Foundation Now
Automate delivery of datacenter capacity
Automate simplified processes
Integrate human and system workflows
Automate and Secure
Optimize Virtualized
Infrastructure
Scale virtualization and management to datacenter
Logical pooling of all fabric resources via virtualization
Application focused Management
Standardization of platform and infrastructure offering
Simplify and codify processes around industry standards
Focus on becoming service provider
Standardize Offerings and
Processes
You can select from a vertical and horizontal solution catalogue with predefined business best practices
UNDERSTAND BUSINESS DRIVERS,
NEEDS, AND CHALLENGES
Define the desired level of delivery per business driver, based on a 3 phase approach
DEFINE DESIRED BUSINESS
CAPABILITIES TO DELIVER
Perform the optimization assessments
ASSESS CURRENTCAPABILITIES
Perform a gap analysis between the current capabilities to the required by the phase selected as the goal
GAP ANALYSIS OF CURRENT VERSUS DESIRED DELIVERY
Build a capability level roadmap for the short term as well as the long term
ROADMAP SHORT AND LONG TERM
CAPABILITIES AND DELIVERY
Use the architectural guides to assure you can coordinate the adoption of these technologies to drive the short and long term business goals
BUILD THE ARCHITECTURE FOR
THE SPECIFIC SOLUTIONS
1 2 3 4 5 6Understand
Business Drivers &
Needs
Define level desired to
deliver
Assess current
capabilities
Gap Analysis of current
versus desired delivery
Roadmap short and long term
capabilities and delivery
Build the architecture
for the specific
solutions
CROSSCAPABILITYCONVERSATION
Bridging the Business Drivers to IT
Solution Accelerator Tools
Plan
Deliver
Operate
Windows 7,Windows Server 2008
and Hyper-V Security Guide
Microsoft Deployment Toolkit
(MDT)
Offline VM Servicing Tool
(OVMST)
Service Level
Dashboard
Microsoft Assessment and
Planning Toolkit (MAP)
InfrastructurePlanning and Design
Guides (IPD)
Reduce Compliance Risk
Track AvailabilityEnd-to-End
Reduce hardening cycle by
3-12 months
Save weeks of server
deployment time
http://www.microsoft.com/optimization
Get more information.Take the IO Self Assessment.
Information and Resources
Next StepsThe Infrastructure Optimization Journey
Visit www.microsoft.com/optimization for more details
4. Review and tune with your Microsoft team on an ongoing basis
3. Build a multi-year plan with Microsoft that maps to your business and IT priorities
2. Prioritize and identify capability gaps required to support your business
1. Assess your IT capability against the models
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Appendix
Service desk $36-$45
Desktop management $25-$98
Deployment and provisioning $28-$61
Total direct IT labor costs savings
$90-$160
Power savings $18-$54
Application management recommended practices w/APP-V
Up to $155
Up to 20% savings of direct IT costs
Up to 75% reduction of PC power consumption
Impressive IT cost savings with MDOP (up to $280/PC total savings potential with user productivity gains of an additional $125 annual savings)
Annual cost savings/PC
Case Studies: Windows 7 & MDOPCustomers Save Money
LOWER PC and Storage
Spending
Desktop virtualization will…
Desktop SavingsImplementing Best Practices Reduces Spending
• $15,000 a year savings using Lync Dial-in conferencing
• Reduced travel overall by 15 percent
• Improved productivity by 30 percent
BenefitsSituationSporton wanted to
provide an enterprise voice solution to help
employees be more productive and
communicate more efficiently, and to
help it reduce telephony costs.
Case Study: Sporton InternationalProductivity Increased by 30%
Sporton deployed Microsoft Lync Server 2010 to
replace its aging PBX systems and provide enterprise voice across the
organization.
Solution
“We plan to open a new office every year or eighteen months. For each one, we expect to save at least U.S.$30,000 by deploying Lync enterprise voice and an SBA instead of a PBX. – David Feng IT Director, Sporton International
• Highly available IT infrastructure
• Greater IT efficiencies
• Licensing savings of U.S.$700,000 over six years
• Easy to deploy latest software
BenefitsSituationThe Academy wanted
to digitize manual processes
surrounding the GRAMMY Awards, but had to first modernize
and stabilize its IT Infrastructure. It also
wanted to better manage remote
servers.
“Our older infrastructure could not accommodate newer services, nor could it deliver the kind of rock-solid reliability that we need for the GRAMMYs.” – Rick Engdahl Vice President of Information Technology, The Recording Academy
Case Study: The Recording AcademyRock Solid Technology - $700k Savings
By using Microsoft licensing
efficiencies, The Academy upgraded
its entire core infrastructure and added Microsoft
System Center data center solutions for
better system management.
Solution