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PPG INSTITUTE OF TECHNOLOGY, COIMBATORESUMMER INTERNSHIP PROGRAMME “A STUDY ON HUMAN RESOURCES AND MARKETING DEPARTMENTS AT ITC LTD, MUNGER” Submitted by RAVI MANDAL Register No: 098001140048In partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION in DEPARTMENT OF MANAGEMENT STUDIESPPG INSTITUTE OF TECHNOLOGY COIMBATORE-641 035 AUGUST-2010CONTENTS1RAVI MANDAL, MBAPPG INSTITUTE OF TECHNOLOGY, COIMBATORECHAPTER 1 CONTENTS INTRODCTION 1.1 COMPANY PROFIL
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PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
SUMMER INTERNSHIP PROGRAMME
“A STUDY ON HUMAN RESOURCES AND MARKETING DEPARTMENTS AT ITC LTD, MUNGER”
Submitted by
RAVI MANDAL
Register No: 098001140048
In partial fulfillment for the award of the degree
of
MASTER OF BUSINESS ADMINISTRATION
in
DEPARTMENT OF MANAGEMENT STUDIES
PPG INSTITUTE OF TECHNOLOGY
COIMBATORE-641 035
AUGUST-2010
CONTENTS
1
RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
CHAPTER CONTENTS PAGE NO
1
2
3
4
5
6
7
8
9
INTRODCTION1.1 COMPANY PROFILE1.2 PRODUCT PROFOLE
ITC Overview2.1 VISION, MISSION
ORGANISATION STRUCTURE
FUNCTIONAL DEPARTMENT4.1HUMAN RESOURCE DEPARTMENT4.2COMMERCIAL DEPARTMENT4.3PRODUCTION DEPARTMENT4.4 ENGINEERING DEPARTMENT4.5 SECURITY DEPARTMENT4.6 MANAGEMENT INFORMATION SYSTEM DEPARTMENT
SWOT ANALYSISI
FINDING
CONCLUSION
BIBLIOGRAPHY
ANNEXTURE
16
7
10
121517282929
30
32
33
34
35
1.1 COMPANY PROFILE
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
MUNGER AT A GLANCE
The township
Munger city is located in idyllic surroundings on the Southern bank of Ganga
River, in the north the city is flanked by high ranges of the ‘Pirpahar’ hills and on the south
Munger is enveloped by the Kali Hill. Asia’s first Railway workshop (148 years old) is in
Jamalpur which is also on south of Munger. There is a 250 years old Gun factory at
Munger. The Yogashram at Munger is Asia’s first authorized Yoga University. People
from India and abroad come here.
Within two decades of ITC coming into existence, the city has blossomed into a
regional urban centre of over 3 lakhs people from different parts of the country, making the
city a Mini Bharath. Direct train services at all four metros are available.
Employees of ITC
Executives : 55
Non-executives :1124
The general plan of Munger city covering approximately 3224sq km provides for
about 5, 00,000 Residential units. The city has a number of company run and public
schools dispersed in various sectors of the city.
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
ITC LIMITED
ITC, Munger is the first plant of ITC LTD. Established in 1907 Munger, 180 kms
from Patna, Bihar. The plant spans over 20.04 acres. On 24th August the Company was
incorporated as a Private Limited Company under the name, Imperial Tobacco Co. of India
Ltd. The Company manufactures and distributes cigarettes and smoking tobaccos and
specialty papers including cigarette tissue papers (Sole manufacturer in the country). Other
activities include tobacco leaf processing, printing and packaging, hotels, food and exports.
The Company acquired the manufacturing business of Tobacco Manufacturers (India) Ltd.
and the Complementary Lithographic printing business of Printers (India) Ltd in 1953.
COMPANY HISTORY :-
ITC limited started its business from a small manufacturing unit in Munger, Bihar from 6th June 1907.
The company was named “Imperial Tobacco Company of India Limited” and was incorporated from 24th August 1910.
In 1925, as a strategic move towards backward integration of cigarette division, ITC’s Packaging and Printing Business (PPB) was set up.
In 1953, Imperial was converted into a public limited company.
In 1971,The company set up a marine exports division.
In 1974, the ownership of ITC was Indianised and therefore the name was changed to Indian Tobacco Company.
In 1975, ILTC (Indian Leaf Tobacco Company) became a part of ITC.
In 1975, the company started its hotel business under the name of “ITC Welcome-Group Hotel Chola”.
In 1979, the company entered into Paperboards Business by promoting Bhadrachalam Paperboards Limited.
In 1985, the company set up Surya Tobacco Co. in Nepal as an Indo-Nepal-British joint venture.
In 1986, the company established ITC Hotels as a separate division.
4
RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
In 1990, the company set up an International Business Division (IBD), for export of agri-commodities.
In 1994, Mc. Kinsey was commissioned to study the business.
In 2000, ITC's unique e-Choupal initiative was launched. ITC e-Choupal, the largest Internet-based intervention in rural India, empowers over 3.5 million farmers in 35,000 villages.
In 2000, the company diversified its business further by entering into Wills Lifestyle Retailing Business with Wills Sports Range of international quality relaxed wear for men and women.
In 2000, ITC InfoTech India Limited, a wholly owned subsidiary of ITC, was set up to provide end-to-end IT solutions including e-enabled services and business process outsourcing.
In 2001, ITC formed the foods division.
In 2002, Surya Tobacco Co. became a subsidiary of ITC Limited and its name was changed to Surya Nepal Pvt. Ltd.
In 2002, ITC entered into manufacturing of safety match boxes.
In 2003, In agarbattis and in 2005, introduced Essenza Di Wills.
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
ITC Limited , MUNGER
ITC Munger started its journey on 6th June,1907. The company is a premier
manufacturing center in cigarettes, apart from other three factories located in Saharanpur,
Kolkata and Bangalore. It is one of the best with state-of-the art modern technology
equipped systems in manufacturing and printing with SAP implementation.
The company was started on account of ease of procurement of raw materials,
cheap labour, transportation and electricity supply.
Raw materials- The tobacco leaves plantation was carried out in the
outskirts of Munger district, and was a major supplier of leaf tobacco to its
other divisions.
Transportation- Munger, located on the outskirts of river Ganga, was well
connected to railways, roadways (NH-81), and railways that was directly
connected to ITC.
Electricity- Munger had its own D.C. (direct current) plant in Lal Darwaza
popularly known as “Dhandaniya Company” by local people.
Cheap Labour- The labour was cheap and easily available.
6
RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
BUSINESS SEGMENTS
FMCG
Cigarettes – Cigarettes & Smoking Mixtures.
Others – Branded Packaged Foods (Staples, Biscuits,
Confectionery, Snack Foods and Ready to Eat Foods),
Garments, Educational and other Stationery, Matches,
Agarbattis and Personal Care products.
Hotels – Hoteliering
Paperboards, Paper & Packaging – Paperboards, Paper including
Specialty Paper and Packaging including flexible.
Agri Business – Agri commodities such as rice, soya, coffee and leaf
tobacco.
Other Business: - Other businesses of the companies include information
technology (IT) services, investments, golf, resorts and real estate.
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
1.2 PRODUCT PROFILE
ITC Munger is producing cigarettes with filter and without filter.ITC Munger is
also preparing tobacco for the use of secondary units of Munger and Kidderpore. There is
also a printing and packaging plant which produce packet of cigarettes and others product.
PRODUCT –MIX PIECES or KG/DAY
Cigarette 36 Million Pieces
Tobacco 80000 KG
Cigarettes Packet 12 Million Pieces
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
2.1. ITC: LEADING WITH A VISION, MISSION AND OBJECTIVE
VISION
Sustain ITC's position as one of India's most valuable corporations through world
class performance, creating growing value for the Indian economy and the Company’s
stakeholders.
MISSION
To enhance the wealth generating capability of the enterprise in a globalizing
environment, delivering superior and sustainable stakeholder value
OBJECTIVE
We build lasting relationships with customers based on trust and mutual benefit
We uphold highest ethical standards in conduct of our business
We create and nurture a culture that supports flexibility, learning and is proactive to
change
We chart a challenging career for employees with opportunities for advancement
and rewards
We value the opportunity and responsibility to make a meaningful difference in
people’s lives
POLICIES OF ITC
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
QUALITY POLICY
We shall build and sustain a world-class organization, where quality is the hallmark
of every process and activity.
With the involvement and dedication of our human resource, we are committed to
achieve satisfaction of all our stakeholders, through innovation and continual
improvement.
SAFETY POLICY
Safety of its employees and the people associated with it including those living in
the neighborhood of its plants and units
Pursue safety efforts in a sustained and consistent way by establishing safety goals,
demanding accountability for safety performance and providing resources to make
safety programmers work
By:- National Safety Council
CBD Belapur, Navi Mumbai-400 614
Website: www.nsc.org.in
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RAVI MANDAL, MBA
Triangle
Safety
Green
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
CORPORATE ENVIRONMENT POLICY
ITC LTD reaffirms its commitment to contributing towards a clean and sustainable
environment and continually enhancing its environmental performance as an integral part
of its business philosophy and values. Towards this commitment, we shall:
Integrate sound environmental management practices in all our activities
Conduct our operations in all environmentally responsible manners to comply with
applicable legal and other requirements related to its environmental aspects and
strive to go beyond
Progressively adopt cleaner and energy efficient technologies
Minimize waste generation and promote recovery, recycle and reuse
Increase greenery in and around our plant
Strive for continual improvement in our environmental performance by setting
challenging targets, measuring progress, taking corrective action and
communicating environmental information to all concerned
Enhance environmental awareness amongst employees working for and on behalf
of us and the general populace around plants
Encourage our business associates to adopt similar approach for environmental
protection
Corporate Social Responsibility
Apart from providing primary medical, health and educational facilities to
the people living in and around its township, ITC has been undertaking several
initiatives to promote art & culture of the country with four sports Academics under
its fold, ITC continues to promote sports as an integral part of the company’s
corporate philosophy.
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
3. ORGANIZATIONAL STRUCTURE
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Classification by level and Greads
DESIGNATION GRADES LEVEL
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RAVI MANDAL, MBA
Branch Manager 3C
Head of Department 4D,E
Assistant Manager 5E,F
Supretendend, Executive, executive Engineering6
G(TG1,TG2,TG3)
Assistant security officer 3H(H1,H2,H3)
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
4.1 HUMAN RESOURCE DEPARTMENT
Putting human energy to productive use of what personnel management is all
about. The tasks necessary to accomplish the organization’s purposes must be specified,
and broken down into workable units that can be performed by one individual. The efforts
of each individual must be co-ordinate with those of others Persons with the needed skills
and abilities to perform must be acquired. Once they must be motivated to perform. As
skills become obsolete, training in new skills must occur. Corrective actions must be taken
if work does not meet prescribed standards. Measures must be instituted to retain the
services of those who make a positive contribution.
Personnel management exists to perform these and related activities.
HIERARCHY IN HR DEPARTMENT
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
FUNCTIONS
Recruitment
Procedure of recruitment:-
Internal recruitment –
Job postings are done in the company
It is displayed on the notice boards of various departments.
It is only for special posts in the company
External recruitment-
In the month of May recruitment for E1 level jobs are advertised on-
ITC’s website
ITC magazines’-News’
Employment News
Employee Services:-
It maintains the general welfare of employees on the job and assists them with
problems related to their security and personal well being.
1) Medical Services: Prevents diseases and physical ailments and cares for diseases,
ailments, and injuries incurred by employees on the job.
2) Recreation: Provides programmers and facilities for the enjoyment of employees of
the job and for making company employment more attractive and satisfying.
3) SCHOOL: ITC has a primary school for Employee’s child at ITC Park.
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
4) SPORTS AND GAMES: Competition in sports and games are conducted every year
among the employees. A Golf ground is also for managers.
5) CONSUMERS CO-OPERATIVE SOCIETY: Consumers co-operative society is
available to meet the needs of the employees for supply of essential commodities.
6) CANTEEN: A pure and hygiene canteen is provided to cater the needs of the
employees. Tea, snacks lunch and dinner are providing to all employees.
7) COLONY/TOWNSHIP: The Company has well planned housing colony with 10
sectors each having about 280 quarters for various grades of employees.80 quarters for
managers at ITC Park and 200 quarters for others employees at shankarpur near from ITC.
Round the clock security arrangements are provided in the colony. And there are few guest
houses also.
8) WATER SUPPLY: Portable water is supplied from nearby Ganga River and is
supplied twice a day throughout the year. Separate water storage tanks are available for
each quarter.
9) BUS FACILITY: Different buses and cars are available for different sector employees
for going to plant. The bus runs timely for different shifts.
10) OTHER SERVICES : Every six month employees are given some gifts (rain coat and
other gifts). Holiday’s packages in which they are given total expenditure for themselves
and their family to go for holidays in any corner of India and they can stay in ITC’s hotels.
GENERAL ADMINISTRATION:-
Office general timings:
1) 7:00 am-4:00pm
2) 8:00 am- 5:00 p.m.
Shift timings:
‘Early’ shift – 06:00 am – 02:30 pm
‘Late’ shift – 02:30 pm – 11:00 pm
‘Night’ shift – 11:00 pm – 06:00 am
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
The HR department aligns itself to create a proactive work environment for its
customers to enable them to perform and also act as change agents to prepare them for the
future by continual improvement and enhancement of their skills and knowledge through
motivating means.
4.2 COMMERCIAL DEPARTMENT
The complexities which exist in the management of ITC LTD, Munger has given a
distinct position to the head of the finance Department. Manager Finance He is a member
of the top management team and is entrusted with the responsibility of planning,
organizing and controlling the financial and controlling the financial affairs of the
company the finance function assumes greater importance in ITC due to its special features
like huge capital investment, longer gestation period lower profitability.
Finance Department renders specialized professional service by advising the head
of the organization as well as staff members on matters having financial implications.
HIERARCHY IN COMMERCIAL DEPARTMENT
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Stock Exchange Reuters Code Bloomberg
Functions
(a) Acceptance of cash and payment
(b) Maintenance of books on accounts completion of balance sheet and then Audit.
(c) Maintenance of stationary records like wages Act, Workmen compensation Act,
Bonus Act etc.
(d) Financial planning for adequate flow and balance of cash.
(e) Evaluation of capital project.
(f) Budgeting for the operational and capital activities
(g) Costing and pricing
(h) Working capital management for materials operating cost & getting money back
by selling to customers.
Techniques of capital Budgeting used in ITC:-
1.) Payback period method
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
2.) Accounting rate of return method
3.) Net present value method
Finance department helps in efficient allocation of capital. It renders specialized
professional services by advising the head of the organization as well as staff members on
matters having financial implications.
4.3PRODUCTION DEPARTMENT
Production, Planning & Control (PPC)
Production, Planning & control are concerned with the organization and planning
of the manufacturing process. The highest efficiency in production is obtained by
manufacturing the required quantity of production, of required quality, at the required time,
by the best and most economical method.
Production, planning & control is a facilitation service to achieve this target.
Functions of PPC
1) Production, planning & control translates the market or sales forecasts into master
production plan work out the raw material & other input requirements & prepares
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
the detailed departmental production schedule for different time periods (annual,
quarterly, monthly, weekly & daily).
2) It establishes the basic relationship among production capacity, inventory levels
and sales rate for some period in the future. The objective of such planning is to
achieve optimum utilization of available resources.
3) Production, planning & control also prepare alternative plans to meet emergencies.
4) After planning in the second phase, operation is to be executed in accordance with
the production plan.
5) The third phase is a monitoring phase of production management, a phase where
actual performance is observed and recorded for the purpose of recording and / or
follows up. Actual performance is compared with the planned performance and,
when required, corrective action is taken. In some cases preplanning may be
necessary in view o the change situation and to ensure the effective utilization of
men & machines.
Main units of Process Flow & Supporting units
The main units of production in ITC are:-
Manufacturing Cigarette Factory :-
Primary Manufacturing Department
Secondary Manufacturing Department
Printing & Packaging Factory :-
Some of the important supporting units are:-
1. Energy power Plant
2. Engineering
3. Slid Making
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
4. warehouse
5. Logistic
PROCESS FLOW OF PMD
LAMINA STEM
21
RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Secondary Manufacturing Department
IN Secondary cigarettes prepared in these process:-
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Tobacco comes from CTS directly to Maker machine
Maker use WMS material to make cigarettes
Final cut off goes to packer for packing
Packer packs the cigarettes to use WMS in a process
A laser printer print price of cigarettes as per packet
Finally packed cigarettes go to shipping yard
Brands being produced -
– Wills Flake Filter, Gold Flake Filter, Gold Flake Filter Premium , Capstan
Filter
– Capstan Scissors
– Capstan Std, Scissors
SECONDARY PROCCESS FLOW
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RAVI MANDAL, MBA
Tobacco From
CTS
Tobacco From
CTS
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Manufacturing Process of Makers
Process of LOGA MARK8 MAX
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RAVI MANDAL, MBA
Making Machine
‘LOGA, MAR 8 MAX’
Packing Machine
‘FOCKE’
Marshalling Yard
WMSWMS
WMSWMS
Shipping YardShipping Yard
Hopper
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
LOGA
can produce 9000 cigarettes per Min
MARK 8 MAX can produce 3000 Cigarettes per Min
Manufacturing Process of Packer
Process of FOCKE
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RAVI MANDAL, MBA
Main Feed Drum
Hydraulic WT Control unit
Suction ChamberFinal Cut Off
Filter unit
Tipping Unit
In Feed Unit
Garniture
Cutter Area
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Capacity: - FOCKE can pack 300 packets per min.
Printing & Packaging Factory
Objective
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RAVI MANDAL, MBA
Feed Section/SATU
Link-up Section
Sealer Section
Shell Feed SectionHSW
J Conveyor
Parceller
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
– To supply packet to Secondary manufacturing department of cigarettes with
the desired attributes
Apart from that ITC Printing factory also prepares packets for these products:-
For all ITC products
Nokia mobile
Motorola
Black Dog Wine
Mortine
Hance Undergarments
Goodnight
Process Flow of PRINTING
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RAVI MANDAL, MBA
PAPER BANDAL
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
‘QUIS’ QUALITY CONTROL
28
RAVI MANDAL, MBA
COLOUR BOX 1
COLOUR BOX 7
DELIVERY
COLOUR BOX 4
INFEED
CREASING COLOUR BOX 6
COLOUR BOX 2
CUTTING
EMBOSSING
COLOUR BOX 3
COLOUR BOX 5
Q 100 CAMERAS
FINAL CUT OFF
WASTAGE
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
The Research and Control Labs at ITC monitor all quality parameters of inputs and
products of different shops. A well-equipped Research & Control Laboratory has been
provided for testing, inspection, research and many other control functions, ensuring that
the customers get the best quality products. The R&C Laboratory has two major wings:
1. Chemical Wing: For testing actual composition of materials before further
processing.
2. Inspection Wing: Responsible for inspecting quality of saleable products.
Parameters of Checking
PMD
Moisture content
Quality ratio (measure of particle size)
Fill value of cut tobacco
SMD
Weight of cigarettes
Circumference
Cigarette Firmness
Pressure Drop
End Stability
Pack steal
QUALITY ASSURANCE SYSTEM
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
As a testimony to its commitment to excellence and enhanced customer
satisfaction, all the units of ITC Munger form PMD, SMD are accredited to the ISO
9001:2000 Quality Management Systems. In ITC Munger unwavering commitment to
environment protection, the ISO 14001:2004 Environment Management Systems is being
implemented across the plant. The Mills Zone has already been certified under these
standards, while audit has been successfully completed for Stage-1 certification of the
remaining production units. The Mills Zone has already received this certification, and the
remaining production departments have been successfully audited Stage-1 certification.
4.4 ENGINEERING DEPARTMENT
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
The objective of industrial Engineering is to establish and review appropriate
methods, standards and programmers for improving production, operating and
maintenance practices in the plant.
The industrial engineering department is responsible for the following activities:-
Development and review of organization structure and manpower needs.
Methods Engineering
Development of simplest work methods and processes ensuring effective utilization
of men, material and machines.
Development of plant layout which is most economical to operate, and vet safe and
satisfying to employees.
Waste reduction.
Job evaluation, rate and norm setting.
Apply network techniques for all major repair / construction jobs to minimize cost
and time overruns.
Application of value Engineering and linear programming and other Operation
Research techniques for optimizing the use of scare resources, blending of raw
materials and determining the most economical products mix etc.
4.5 SECURITY DEPARTMENT
Functions
To Protect properties of Munger Factory
To check incoming and outgoing material / persons
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
To monitor Fire System Control
Globe Intrusion Alarm System
To check and control of ITC vehicle
4.6 MANAGEMENT INFORMATION SYSTEM DEPARTMENT
Functions
Strategic planning for the organization (mission, vision, values, goals).
Resource planning for the organization (people, revenue, technologies, facilities, other,).
Revenue development (obtaining and allocating funds for major activities).
Board and employee development (recruiting, training, organizing).
Development of other resources (facilities, supplies, policies, procedures, etc.).
Supervision and teamwork.
Product and service development.
Advertising and promotions.
Processes (cross-functional).
5. SWOT ANALYSIS
STRENGTHS
Proven capability to ramp up production during divisional contingency
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
New and Standardized Technology
Project Management
Cross functional alignment towards unit objectives
Responsiveness to change
WEAKNESS
Skill and Literacy levels of employees
Health and number of unallocable
Access Control
Transportation Infrastructure
Low productivity
Entry tax
OPPORTUNITIES
Long Term Agreement (LTA)
New union formation
Identified Investment plan
Launch of new Segments/Brands
Process Improvements
Multiple avenues for CSR activities
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
THREATS
Unpredictable local environment
COTPA enforcement
Increasing Naxalite movement in around Munger
Municipality tax
6. FINDINGS
FINDINGS
The span of management and authority delegation is centralized.
The company is guided by ethics
Workforce is diverse
ITC maintains good industrial relations. There have been no lockouts or strikes
for a very Long period
The investment decisions of the firm are done by Payback period method,
accounting rate of return method, Net Present value method
34
RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
Productions department is trying to achieve high efficiency in manufacturing the
required quantity of product, at the required time, by the best and most economical
method
Here, the working culture supports flexibility, learning and is proactive to change
ITC imparts training to create safety consciousness and to work safely to be a key
element of safety programs
ITC is progressively adopting cleaner and energy efficient technologies.
Training programs for employees are held regularly
Modernizations of plant are done from time to time to keep pace with the latest
trends in Cigarettes making
7. CONCLUSION
ITC ltd is a profit making company. It boasts of its maximum indigenous
content in terms of equipment, materials and knows how. The continuous casting
shop, the fastest in country, is equipped with advanced level-3 automation and
control system. The fully automatic Making and Packing machine of ITC ltd
produces a wide range of products. It is the only continuous Making in India. The
machine of ITC ltd the widest in the country-produces high quality products.
Modernization of the plant is done from time to time to keep pace with the
latest trends in cigarettes’-making. ITC LTD is the largest cigarettes - maker in
India.
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RAVI MANDAL, MBA
PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
8. BIBLIOGRAPHY
Sl.no Books Authors
1. Human Resources & Personal Management K. Ashwathappa
2. Production & Operation Management K. Ashwathappa
3. Company Manual
Website:-
www.itcportal.com
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PPG INSTITUTE OF TECHNOLOGY, COIMBATORE
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