Digital Strategy - Agency Board Update Annex A

John Quinn Director of Information Management

2

Infrastructure Outsourcing –

(Accenture)

IMD Service Delivery & Operational Reporting

Application Outsourcing –

(Accenture)

Infrastructure Transition - Supply Chain - 2002 - March 2016

3

Infrastructure Transition - Supply Chain – April 2016 Application O

utsourcing –

(Accenture)

IMD Service Delivery & Operational Reporting

IT Service Managem

ent Toolset

Service Desk

(Selection Services)

Azure Hosting –

(Microsoft)

Data C

entre Hosting –

(Sungard/H

P)

Infrastructure & Platform

Services –

(NTT D

ata)

Netw

ork & Telephony Services –

(Dim

ension Data)

End Use C

ompute –

(Selection S

ervices)

4

Digital Service Transformation

DIGITAL PLATFORMS Selecting and implementing the agency’s

future application platforms

Designing the target state application

Implementing core integration capabilities

Delivering the digital platforms and proof of concept

DIGITAL STRATEGY AND OPERATING MODEL Delivering the agency’s digital vision and the change approaches and techniques to enable successful transformation

Delivering the strategy and principles and providing digital design governance and guidance for other workstreams and programmes

Delivering the target operating models for each area of the business and transition states to guide the overall agency’s transformation

Ensuring the programme scope and direction is aligned to specific capability strategies (including. IT, Communication and Vigilance), corporate plan and agency business plans

Ensuring the agency’s ability to smoothly exit from existing application support and supplier agreements

GLOBAL DIGITAL INTEGRATION

Ensuring alignment of all transformation to the European

and Global roadmaps

Managing the business forum for European and global working and

integration

Resolving key agency decisions around the EU roadmap

Impact assessing and structuring activities around taxonomy and

classification changes

Delivering the integration of new taxonomies into the agency

APPLICATION BASELINING AND ENHANCEMENT Understanding our current application state in greater detail

Delivering improved performance and functionality from existing systems that we wish to retain

Archiving transformed business service data safely and securely

Decommissioning legacy applications and platforms

DIGITAL SERVICES Transforming and transitioning business

services to the new platforms

Transitioning new application services and suppliers into Service Operations

Delivering business change into business areas

Themes Project FY15/16 FY16/17 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

X Service Management

X Microsoft Azure

X Hosting & Operate

X 2003 Remediation

X NIBSC Service Transition

X Enterprise Identity & Access Mgmt.

X Environment Strategy Extension

X Desktop Lifecycle

X Network Remediation

X Infrastructure & Estate Rem.

X Backup Estate Remediation

X Disaster Recovery

X BPR Relocation

X NIBSC IT Operations Review

X IMD Operating Model

X Video Conferencing capability

X Digital Workplace

X Business Intelligence Service

X ERP Transformation

X HR/ Payroll

X Cyber sec/ Information Security

X Enterprise Architecture

X Address Validation

X X Drug Analysis Print reports (DAPs)

X X Import Notification System

X X Centralised Spreadsheet

X FMD Logo (Phase 4)

X X Sentinel E-communications (Tactical)

V I S O Vi

Theme Project FY15/16 FY16/17 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

X X X X Digital Strategy & Operating Model

X X X IPU Reform

X X X X Digital Platforms

X Clinical Trials

X X X E-Cigarettes (TPD)

X X X X Devices phase 1

X X X X Devices phase 2

X Yellow Card Transition

X Export Certificates Portal Transition

X Licensing – Marketing Auth.

X Licensing - Process Licensing

X Licensing - Inspection case folder

X Licensing - Parallel Imports

X Lic’ - Supporting case folder incl. prod. & drug master file

X VRMM – ADR

X VRMM - Lifecycle maintenance

X VRMM - Yellowcard

X X X Borderlines

X X IE&S Defective Medicines

X Customer Services - CAS

X Cust’ Services - CRM (Generic C/F)

X Cust’ Services - Herbal Reporting

X Corporate Casework

X X Website Infr/ Content Migra’ (CPRD)

X Website Infr/ Content Migra’ (MHRA)

X X Website Infr/ Content Migra’ (NIBSC)

X X Master Data Management

X X CPRD platform and service development

X Open Access repository

V I S O Vi

Theme Project FY15/16 FY16/17 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

X Sentinel Remediation and Decomm

X Documentum Remediation

X Intelligence & Enforcement Platform

X Empirica

X Lotus Notes Decomm

X Risk-Based Inspection (RBI) Strategic

X X X IDMP

X X X SPOR

X X X Global Medical Devices Identifiers

X eBusiness Suite 11i Decommissioning

NIBSC GS1 compliance – Manufacturing resource Planning

X X PEPPOL Access point

X iRIS Upgrade

X Oracle Cloud Integration Upgrade

X X CT LIMS Phase 2

X British Pharmacopoeia -S

TAS Books - Application Upgrade/ Replacement Request

Change in Agency branding

NIBSC Business Development Tracking

Development of European Reporting Form (EAF)

Digital Asset Management (DAM) system

CAPA System/ Audit Management system

V I S O Vi

Currently Unscheduled

Benefits Framework (1)

Benefit Category Ref Benefit Benefit Description

Cashable

C1 Cost Reduction Reduce total cost of ownership through operating budget decrease

C2 FTE Reduction Improve productivity through the release of headcount or decrease demand for particular services, functions and roles enabling them to be realised. Provide scope for FTE reduction through consolidation of business functions, for example, help desks, contact centres

C3 Revenue Increase Enablement of new revenue generating services

Cost Avoidance

CA1 IT Spend Reduction in future IT spend that would otherwise have been spent. For example, required hardware or software upgrades, increased maintenance on end of life systems, cost of change reductions based on current system historical change costs

CA2 FTE Avoidance Project negates need to recruit future staff (saving recruitment fees and salaries)

CA3 Red Tape Reduction Reduction in the cost to industry of streamlined legislative and regulatory processes

All programmes and projects will align to the benefits framework categories when referring to or claiming benefits.

Benefits Framework (2) Benefit Category Ref Benefit Benefit Description

Qualitative

Q1 Decision Making Improvement in ability to make information backed decisions

Q2 Enabling Projects that bring no specific benefits but which are critical to the delivery of the benefits from associated projects

Q3 Compliance Projects that deliver compliance with legislation and/or Government policy

Q4 Risk Projects that mitigate the current risk profile of the agency

Political/ Legislative/ Public Health

LP1 Compliance Projects that have been driven by external legislative requirements with no possible workaround

LP2 Public Health Projects that will have a direct impact and benefit to the Agency’s Public Health remit

LP3 Reputation Projects that are driven by Regulatory/Political/Industry /Public or Patient Health Group and will have a direct adverse impact on the quality of the Agency’s work if not undertaken

Customer Focus

CF1 People Satisfaction from staff as measured by surveys or compliments, other feedback mechanisms

CF2 Performance Improvements in efficiency that cannot be equated to specific roles, freeing up time on some activities to be spent on others

CF3 Reputation Improvements in external or internal reputation and confidence as measured through customer surveys or sentiment or expressed as enablers to help stakeholders receive a good service from the agency